Set Up Device - Apple® iPhone® 5c

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:

  • Accounts (e.g., Gmail, email, etc.) should be set up after activating the device (see Related Topics).
  • If activation is performed with an incorrect Apple ID or different phone number, erase all content and settings then sign in to iTunes with the correct Apple ID while tethered to the computer.
  • Verify that Find My iPhone is off then power off the old device prior to activating the new device.
  • If using the Wi-Fi method and a firewall is set up on the computer/Wi-Fi network preventing access to port 443, activation fails.


Note Notes:

  • The activation process takes 2-3 minutes.
  • If activating over Wi-Fi, an active Wi-Fi network must be available.
  • If activating OTA, device must be in a Verizon Wireless 3G or LTE area.
  • Verify the device has a charge. If the battery is drained, use the included AC adapter to charge for approximately 15 minutes.
  • If setting up on a Prepaid account, you can also activate your device online. For more info on Prepaid plans and service, view our Prepaid FAQs.


  1. Press the Power button (the top-right edge) to power the iPhone on.
    Note If this is an upgrade or your phone was not activated when purchased, refer to the activation instructions in Power On Activation - iPhone.
  2. Press the Home button to unlock your iPhone.
  3. Tap the screen to choose language then tap the country or region.
  4. Tap the Wi-Fi network, enter the Wi-Fi password then tap Join.
    Note If activating via the OTA method, tap Use Cellular Connection.
  5. Tap a location services option:
    • Enable Location Services
    • Disable Location Services
  6. Enter a 6-digit passcode, re-enter passcode, then tap Next.
  7. Tap a set up option:
  8. Enter your Apple ID and password then tap Next.
    Note If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.
    Note If you don't have an Apple ID, refer to Create An Apple ID.
  9. To continue, review the Terms and Conditions then tap Agree.
  10. If prompted, tap Agree to confirm.
  11. From the Siri screen, tap 'Continue' or 'Set Up Later in Settings'.
  12. Tap a Diagnostics option:
    • Send to Apple
    • Don't Send
  13. Tap an App Analytics option:
    • Share with App Developers
    • Don't Share
  14. Tap the 'Standard' or 'Zoomed' view then tap Next.
  15. Tap Get Started.
  16. Confirm the status bar at the top of the screen changes from No Service to Verizon.
    Note This process may take 2-3 minutes. If activation fails, try the iTunes Activation Method.


Related Topics:




iTunes Activation Method

Note Requirements:


Caution During the activation process specific update and restore error messages may be received within iTunes.

  1. From the computer, close any open apps.
    Note If this is an upgrade or your phone was not activated when purchased, refer to the activation instructions in Power On Activation - iPhone.
  2. Open the iTunes app on the computer.
  3. Connect the iPhone to the computer via USB cable.
    Note Allow time for iTunes to detect and activate your iPhone; successful activation indicated when iTunes shows 'Set up as New' or 'Restore from Backup' screen.
  4. Follow onscreen prompts to complete setup.
    Note This process may take 2-3 minutes. If the activation fails, view this support info


Related Topics: