Set Up Device - Apple® iPhone® 5s

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:

  • Accounts (e.g., Gmail, email, etc.) should be set up after activating the device (see Related Topics).
  • If activation is performed with an incorrect Apple ID or different phone number, erase all content and settings then sign in to iTunes with the correct Apple ID while tethered to the computer.
  • Verify that Find My iPhone is off then power off the old device prior to activating the new device.
  • If using the Wi-Fi method and a firewall is set up on the computer/Wi-Fi network preventing access to port 443, activation fails.


Note Notes:

  • If activating over Wi-Fi, an active Wi-Fi network must be available.
  • If activating OTA, device must be in a Verizon Wireless 3G or LTE area.
  • You can also activate your device online.
  • If activating on prepaid service, visit Set Up Verizon Prepaid Service. For more info, view our Prepaid FAQs.
  • Ensure the device has a charge. If the battery is drained, use the included AC adapter to charge for approximately 15 minutes.


  1. Press the Power button (top-right edge) to power the iPhone on.
    Note If this is an upgrade or your phone was not activated when purchased, refer to the activation instructions in Power On Activation - iPhone.
  2. Press the Home button to unlock your iPhone.
  3. Tap the screen to choose language then tap the country or region.
  4. Tap the Wi-Fi network, enter the Wi-Fi password then tap Join.
    Note If activating via a cellular network, tap Use Cellular Connection.
  5. Tap a location services option:
    • Enable Location Services
    • Disable Location Services
  6. When prompted to set up Touch ID, tap the Home button.
  7. Place your thumb or finger on the Home button repeatedly as directed.
  8. If prompted to change your grip, tap Continue.
  9. Place your thumb or finger on the Home button repeatedly as directed then tap Continue.
  10. Enter a 6-digit passcode, re-enter passcode, then tap Next.
  11. Tap a set up option:
  12. Enter your Apple ID and password then tap Next.
    Note If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.
    Note If you don't have an Apple ID, refer to Create An Apple ID.
  13. To continue, review the Terms and Conditions then tap Agree.
  14. If prompted, tap Agree to confirm.
  15. Tap Next.
  16. Tap a Siri option:
    • Turn On Siri
    • Turn On Siri Later
  17. Tap a Diagnostics option:
    • Send to Apple
    • Don't Send
  18. Tap an App Analytics option:
    • Share with App Developers
    • Don't Share
  19. Tap the 'Standard' or 'Zoomed' view then tap Next.
  20. Tap Get Started.
    Note If presented with Can Siri help you? tap Dismiss.
  21. Confirm the status bar at the top of the screen changes from No Service to Verizon.
    Note This process may take 2-3 minutes. If activation fails, try the iTunes method.


Related Topics:




iTunes Activation Method

Note Requirements:


Caution During the activation process specific update and restore error messages may be received within iTunes.

  1. From the computer, close any open apps.
    Note If this is an upgrade or your phone was not activated when purchased, refer to the activation instructions in Power On Activation - iPhone.
  2. Open the iTunes app on the computer.
  3. Connect the iPhone to the computer via USB cable.
    Note Allow time for iTunes to detect and activate your iPhone; successful activation indicated when iTunes shows 'Set up as New' or 'Restore from Backup' screen.
  4. Follow onscreen prompts to complete setup.
    Note This process may take 2-3 minutes. If the activation fails, view this support info


Related Topics: