Reset App - HTC One®

If your device crashes, resets itself or freezes, it may be caused by apps and this info may help.

  1. From a Home screen, navigate: Apps icon Apps icon > Settings > App manager (Device sections)..
    Note If unavailable, swipe down on the Apps menu, tap the Dropdown menu Applications dropdown menu icon (beneath date/time) then tap Alphabetical. If still unavailable, refer to Manage App Icons.
  2. From the All tab, locate then select the appropriate app.
    Note To switch tabs, swipe left or right.
  3. From the "Show notifications" section, tap Force stop.
  4. From the "Force stop?" prompt, tap OK to confirm.
  5. From the "STORAGE" section, tap Clear data.
    Note Option may not be available for all apps.
    Note Resetting an app or clearing data storage may delete saved info within the app (e.g., calendar events may be lost).
  6. From the "Delete app data?" prompt, tap OK to confirm.