Unblock SIM PIN - BlackBerry® Z30

Note The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.

  • For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
  • For Prepaid accounts, contact customer service to obtain the PUK before proceeding.


  1. If necessary, launch the "SIM Security" screen.
    Note From the home screen, navigate Settings > Security and Privacy > SIM Card > Enter PUK Code.
  2. Enter the appropriate information into the following fields:
    Note If an invalid PUK is entered too many times, the SIM card is permanently disabled.
    • Enter PUK
    • Enter new SIM PIN 1
      Note A new 4 to 8-digit PIN
    • Confirm SIM PIN 1
  3. Select OK.