If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If necessary, touch and hold the Status bar (located at the top) then drag to the bottom.
The image below is merely an example.
Tap Connected as an installer.
Tap Media device (MTP).
Selected when a check mark is present.
From the computer, launch Windows Explorer / Finder.
For Windows Explorer, press the Windows+E ( +E) keys using the computer keyboard.
For Finder, click the Finder icon located on the dock.
Using Windows Explorer / Finder, create a new music folder in Removable Disk (X:).
Removable Disk (X:) represents the SD Card installed in the device. This name may vary.
Use the computer to copy music and other audio files into the newly created folder.
For any accompanying artwork in JPEG format, rename the art file albumart.jpg and copy into the same folder as the music files.
To further organize files, create a subfolder in the newly created music folder and copy desired music files into it.