Restart in Safe Mode - The all new HTC One® (M8)

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

Note An alternate method is available if the device is unresponsive or won't power on.

  1. Press and hold the Power button (located on the top edge of the device) until the 'Phone options' prompt on the screen appears then release.
  2. Touch and hold Power off until the 'Reboot to safe mode' prompt appears then release.
  3. From the 'Reboot to safe mode' prompt, tap OK to confirm.
    Note Allow approximately 1 minute for the process to complete.
    Note Upon reboot, 'Safe mode' appears in the lower left of the unlock / Home screen.
  4. With Safe Mode enabled, test device and app functionality.


Related Topic: Video Icon Using Safe Mode