Factory Data Reset (Powered On) - The all new HTC One® (M8)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.


Note Notes:


  1. From a Home screen, tap Apps Apps icon (located at the bottom).
  2. Tap Settings.
    Note If unavailable, tap the Dropdown menu Apps dropdown menu icon (located in the upper left) then tap Alphabetical. If still unavailable, refer to Manage App Icons.
  3. From the Personal section, tap Backup & reset.
  4. From the Reset section, tap Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  5. If desired, select Erase SD card to delete all files on the SD card, including music and photos.
    Note Selected when a check mark is present.
  6. Tap OK.
  7. From the 'Warning' screen, tap OK.
    Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset