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KYOCERA DuraXV Extreme - Support Overview

Find support information for KYOCERA DuraXV Extreme.

Filter all topics below.


Activation, Setup & User Guides

KYOCERA DuraXV Extreme - Activate / Set Up Device

Here's how to quickly set up your DuraXV Extreme.

KYOCERA DuraXV Extreme User Guide (PDF)

This User Guide can help you get the most out of your DuraXV Extreme. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Alerts & Reminders

KYOCERA DuraXV Extreme - Alert Sounds

Here's how to choose the alert sounds for your DuraXV Extreme.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

KYOCERA DuraXV Extreme - Move Music Files from Device

Here's how to transfer music files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your DuraXV Extreme to an SD / memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

KYOCERA DuraXV Extreme Simulator: Charging Your Device

Learn how to charge your KYOCERA DuraXV Extreme.

KYOCERA DuraXV Extreme Simulator: Getting to Know Your Device

An interactive map of the Home screen and buttons on your KYOCERA DuraXV Extreme.

KYOCERA DuraXV Extreme Simulator: Getting to Know the Back of Your Device

Discover more about the back of your KYOCERA DuraXV Extreme.

KYOCERA DuraXV Extreme Simulator: Turning Your Device On and Off

Learn how to power on and shut down your KYOCERA DuraXV Extreme.

Battery & Power

KYOCERA DuraXV Extreme - Insert / Remove Battery

Here's how to insert / remove the battery on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your DuraXV Extreme.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

KYOCERA DuraXV Extreme - Delete Paired Bluetooth Connection

Here's how to remove a paired Bluetooth device from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Send Contact via Bluetooth

Here's how to send a contact on your DuraXV Extreme via Bluetooth.

KYOCERA DuraXV Extreme - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DuraXV Extreme on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

KYOCERA DuraXV Extreme - Answer Options

Here's how to change the way your DuraXV Extreme answers calls.

KYOCERA DuraXV Extreme - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Call a Number

Here's how to place a call from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete Call History

Here's how to clear the call history from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Place a Conference Call

Here's how to place a conference call from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Reset Call Timers

Here's how to reset the call timers on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Speed Dial

Here's how to add or remove a speed dial on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Call History

Here's how to view the call history of your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Call Timers

Here's how to view call timers on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Voice Activated Dialing

Here's how to use the voice-activated dialing feature on your DuraXV Extreme.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

KYOCERA DuraXV Extreme - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your DuraXV Extreme to an SD / memory card.

KYOCERA DuraXV Extreme - View Pictures / Videos

Here's how to view pictures and/or videos on your DuraXV Extreme.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

KYOCERA DuraXV Extreme - Add a Contact

Here's how to add a contact on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete a Contact

Here's how to remove a contact from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Edit a Contact

Here's info on how to edit a contact in your DuraXV Extreme.

KYOCERA DuraXV Extreme - Send Contact via Bluetooth

Here's how to send a contact on your DuraXV Extreme via Bluetooth.

Data

KYOCERA DuraXV Extreme - Allow / Deny Data Roaming

Here's how to change the data roaming settings for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Turn Data On / Off

Here's how to turn mobile data for your DuraXV Extreme on or off.

Date & Time

KYOCERA DuraXV Extreme - Set Date and Time

If your DuraXV Extreme shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

KYOCERA DuraXV Extreme - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Phone Number

Here's how to view the mobile number for your DuraXV Extreme.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

KYOCERA DuraXV Extreme - Adjust Backlight

Here's how to adjust the backlight of the keypad / display on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Clock, Menu layout, Font size, etc.) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraXV Extreme, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

KYOCERA DuraXV Extreme - Add Personal Email Account

Here's how to add an email account to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Compose and Send Email Message

Here's how to send an email message from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete Email Messages

Here's how to delete email messages from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Remove an Email Account

Here's how to delete a personal email account from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Reply to an Email Message

Here's how to reply to an email message from your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Email Messages

Here's how to view email messages on your DuraXV Extreme.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

KYOCERA DuraXV Extreme - Manage GPS Location Settings

Here's how to adjust the GPS location settings for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Memory Save Location

Here's how to change the location where your DuraXV Extreme saves media files.

Hotspot

KYOCERA DuraXV Extreme - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your DuraXV Extreme.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

KYOCERA DuraXV Extreme - Add a Browser Bookmark

Here's how to add a browser bookmark to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete a Browser Bookmark

Here's how to remove a browser bookmark from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Edit a Browser Bookmark

Here's how to edit a browser bookmark on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Open Web Browser

Here's how to open the default web browser on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Open a Browser Bookmark

Here's how to connect to a website from browser bookmarks on your DuraXV Extreme.

Keyboard

KYOCERA DuraXV Extreme - Turn Keyguard On / Off

Here's how to lock or unlock the external buttons on your DuraXV Extreme.

Language

KYOCERA DuraXV Extreme - Language Selection

Here's how to change the language used on your DuraXV Extreme.

Lock, Unlock, Password & Security

KYOCERA DuraXV Extreme - Set Up Phone Lock

Here's how to set up phone lock on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Unlock Screen

Here's how to unlock the screen on your DuraXV Extreme.

KYOCERA DuraXV Extreme Simulator: Setting Screen Security

A visual guide for setting screen security on your KYOCERA DuraXV Extreme to help protect your private information.

KYOCERA DuraXV Extreme Simulator: Unlocking the Screen

See how to unlock the screen on your KYOCERA DuraXV Extreme.

Memory/Storage

KYOCERA DuraXV Extreme - Check Device Storage

Here's how to check available space if your DuraXV Extreme runs slow / crashes, apps freeze or you can't save media.

KYOCERA DuraXV Extreme - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your DuraXV Extreme.

KYOCERA DuraXV Extreme - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraXV Extreme.

Music

KYOCERA DuraXV Extreme - Move Music Files from Device

Here's how to transfer music files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Play Music Files

Here's how to play music files on your DuraXV Extreme.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

KYOCERA DuraXV Extreme - Install Device Software Update

Here's how to check for and install software updates on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Software Version

Here's how to view the software version your DuraXV Extreme is running.

SIM Card

KYOCERA DuraXV Extreme - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DuraXV Extreme.

KYOCERA DuraXV Extreme - View SIM Card Number

Here's how to view the SIM card number associated with your DuraXV Extreme.

KYOCERA DuraXV Extreme Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your KYOCERA DuraXV Extreme.

KYOCERA DuraXV Extreme Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your KYOCERA DuraXV Extreme.

Sounds, Volume & Audio

KYOCERA DuraXV Extreme - Set Ringtones

Here's how to select or change ringtones on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Use Speakerphone

Here's how to utilize the speakerphone functionality on yourDuraXV Extreme.

KYOCERA DuraXV Extreme - Volume Controls

Here's how to adjust the volume if your DuraXV Extreme doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

GizmoPal™ by LG / GizmoWatch™ / GizmoGadget™ by LG - Short Code Messaging Troubleshooting for Activation

Here's how to handle problems with short code messages when activating your Gizmo wearable.

KYOCERA DuraXV Extreme - Auto Receive Messages

Here's how to check settings on your DuraXV Extreme if you're not receiving your picture / video messages.

KYOCERA DuraXV Extreme - Create and Send a Text Message

Here's how to create and send a text message on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete Messages

Here's how to delete text messages from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Record and Send Video via Messaging

Here's how to record and send a video using your DuraXV Extreme.

KYOCERA DuraXV Extreme - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Send Existing Picture via Messaging

Here's how to send a saved picture from your DuraXV Extreme to a messaging recipient.

KYOCERA DuraXV Extreme - Send Existing Video via Messaging

Here's how to send a saved video on your DuraXV Extreme to a messaging recipient.

KYOCERA DuraXV Extreme - Take and Send a Picture via Messaging

Here's how to take and send a picture with your DuraXV Extreme.

KYOCERA DuraXV Extreme - Text Message Signature

Here's how to add, remove or edit the text message signature on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Text Messages

Here's how to view text messages on your DuraXV Extreme.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Tips, Tricks & Shortcuts

KYOCERA DuraXV Extreme - Capture a Screenshot

Here's how to capture a screenshot on your DuraXV Extreme.

Visual & Hearing Accessibility

Adjust Common Accessibility Settings - 4G Basic Phones

Here's how to adjust accessibility settings (e.g., readout, color inversion, speech rate, etc.) for your 4G Basic Phone.

Wallpapers/Theme

KYOCERA DuraXV Extreme - Set Wallpaper

Here's how to set the Home screen image on your DuraXV Extreme.

Wi-Fi & Network

KYOCERA DuraXV Extreme - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, hotspot name, etc.) on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Tethered Modem Connection

Here's how to use your DuraXV Extreme as a modem to connect to the internet via USB or Bluetooth.

KYOCERA DuraXV Extreme - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your DuraXV Extreme on or off.

KYOCERA DuraXV Extreme - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DuraXV Extreme on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55