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KYOCERA DuraForce PRO 2 - Support Overview

Find device-specific support and online tools for your KYOCERA DuraForce PRO 2.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

KYOCERA DuraForce PRO 2 - Activate / Set Up Device

Here's how to activate and set up your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Adjust Account Sync Settings

If you're not receiving email and app notifications on your DuraForce PRO 2, view this info on sync settings.

KYOCERA DuraForce PRO 2 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your DuraForce PRO 2 on or off.

KYOCERA DuraForce PRO 2 User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

KYOCERA DuraForce PRO 2 - Manage Alerts / Notifications

Here's how to manage alerts / notifications on your DuraForce PRO 2.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

KYOCERA DuraForce PRO 2 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraForce PRO 2 to an SD / Memory card.

KYOCERA DuraForce PRO 2 - Move Music Files from Device

Here's how to transfer music files from your DuraForce PRO 2 to a computer.

KYOCERA DuraForce PRO 2 - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your DuraForce PRO 2 and your computer..

KYOCERA DuraForce PRO 2 - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your DuraForce PRO 2 and your computer.

KYOCERA DuraForce PRO 2 - Transfer Data via Android™ Beam

Here's how to wirelessly transfer data from your DuraForce PRO 2 to another NFC-capable device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Kyocera DuraForce Pro 2 Simulator: Charging Your Phone

Learn how to charge your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Finding additional help

Learn how to find additional help on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Kyocera DuraForce Pro 2.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

KYOCERA DuraForce PRO 2 - Extend Battery Life

Here's how to improve the battery life for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Power Saver Settings

Here's how to manage Eco Mode settings to conserve battery on your DuraForce Pro 2.

KYOCERA DuraForce PRO 2 - Turn Power Saver On / Off

Here's how to turn Eco Mode for your DuraForce PRO 2 on or off.

KYOCERA DuraForce PRO 2 - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your DuraForce PRO 2.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

KYOCERA DuraForce PRO 2 - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DuraForce PRO 2 on or off and make it visible to other devices for pairing.

Kyocera DuraForce Pro 2 Simulator: Pairing with a Bluetooth® Device

See how to pair your Kyocera DuraForce Pro 2 with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

KYOCERA DuraForce PRO 2 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Block / Unblock Numbers

Here's how to manage calls from saved contacts going to voicemail on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Call a Number

Here's how to call a number using your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Place a Conference Call

Here's how to place a conference call from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Redial

Here's how to redial a number from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View / Delete Call History

Here's how to view or clear the call history on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Calling a New Number

Discover how to use your Kyocera DuraForce Pro 2 to call a new number.

Kyocera DuraForce Pro 2 Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Calling with video

Discover how to make a video call in HD Voice on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using speakerphone

Discover how to use the speakerphone on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Kyocera DuraForce Pro 2.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

KYOCERA DuraForce PRO 2 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your DuraForce PRO 2 and your computer..

KYOCERA DuraForce PRO 2 - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your DuraForce PRO 2 and your computer.

KYOCERA DuraForce PRO 2 - Record and Share a Video

Here's how to record and share a video on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Share Picture from Gallery

Here's how to share pictures from the gallery on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Share Video from Gallery

Here's how to share a video from the gallery on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Take and Share a Picture

Here's how to take and share a picture on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn On / Off Camera Underwater Mode

Here's how to turn the underwater camera mode for your DuraForce PRO 2 on or off.

KYOCERA DuraForce PRO 2 - View Pictures / Videos

Here's how to view picture and videos on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Adjusting your display size

Learn how to adjust display size on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Adjusting your font size

A visual guide for adjusting font size using your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Recording a Video

Learn how to record a video using your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Taking a Picture

Discover how to take a photo using your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using TalkBack

An interactive guide on how to use talkback with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using screen magnification

Learn how to use screen magnification on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Kyocera DuraForce Pro 2.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

KYOCERA DuraForce PRO 2 - USB Debugging Mode

Here's how to facilitate a connection between your DuraForce PRO 2 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

KYOCERA DuraForce PRO 2 - Add a Contact

Here's how to add a contact to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Contact Display Options

Here's how to configure how you want your contacts to display on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Delete a Contact

Here's how to remove a contact from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Export Contacts to SD / Memory Card

Here's how to export contacts from your DuraForce Pro 2 to an SD / Memory card.

KYOCERA DuraForce PRO 2 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory Card to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Link / Unlink Contacts

Here's how to Link/Unlink contacts on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Adding a Contact

Learn how to add a new contact to your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Kyocera DuraForce Pro 2 without looking at it.

Kyocera DuraForce Pro 2 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Kyocera DuraForce Pro 2.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

KYOCERA DuraForce PRO 2 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Data On / Off

Here's how to turn the mobile data for your DuraForce PRO 2 on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

KYOCERA DuraForce PRO 2 - Set Date and Time

If your DuraForce PRO 2 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Kyocera

Here's how to check your Kyocera device for water damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

KYOCERA DuraForce PRO 2 - View Device ID (ESN / IMEI / MEID)

Here's how to view your device ID (IMEI) on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View MAC Address

Here's how to view the MAC (Wi-Fi) address for DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View Phone Number

Here's how to view the phone number associated with your DuraForce PRO 2.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

KYOCERA DuraForce PRO 2 - Manage Do Not Disturb Settings

Here's how to turn do not disturb on/off on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Reset All Settings

Here's how to reset settings on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Airplane Mode On / Off

To turn Verizon network services on/off for your DuraForce PRO 2, or if they aren't functioning, view this.

KYOCERA DuraForce PRO 2 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Screen Rotation On / Off

Here's how to adjust the display of your DuraForce PRO 2 if the screen doesn't rotate / flip.

Kyocera DuraForce Pro 2 Simulator: Accessing Settings

Explore how to access settings on your Kyocera DuraForce Pro 2 to change alert sounds, turn off GPS and more.

Kyocera DuraForce Pro 2 Simulator: Adding an Account

Explore how to add an account on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Kyocera DuraForce Pro 2 by adjusting the screen timeout.

Kyocera DuraForce Pro 2 Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Configuring Location Settings

Learn how to manage location settings on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Managing Data Usage

Discover how to manage data usage on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Removing an Account

Explore how to remove an account on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Setting the Phone to Silent

Explore ways to mute your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Kyocera DuraForce Pro 2 to Airplane mode.

Kyocera DuraForce Pro 2 Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Kyocera DuraForce Pro 2's battery life for the most important functions.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

KYOCERA DuraForce PRO 2 - Add a Personal Email Account

Here's how to add an email account on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Compose and Send Email Message

Here's how to compose and send an email message on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Delete Email Messages

Here's how to delete email messages from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Email Account Common Settings

Here's info on personal email settings (e.g., account name, etc.) for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Email Account Data Usage Settings

Here's how to modify data usage options for the email account on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Email Account Notification Settings

If you're not getting notifications for the personal email on your DuraForce PRO 2, view this info.

KYOCERA DuraForce PRO 2 - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Manage Corporate Email Settings

Here's how to update the work email settings for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Perform a Gmail™ Sync

Here's how to sync your Google email on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Remove Corporate Email Account (Exchange ActiveSync)

Here's how to remove your work email account from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Remove a Personal Email Account

Here's how to remove a personal email account from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Set Up Corporate Email (Exchange ActiveSync)

Here's how to add a work email account to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View Email Messages

Here's how to view email messages on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View and Reply to an Email Message

Here's how to view and reply to an email message from your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Forwarding an Email

Learn how to forward an email on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Replying to an Email

Discover how to reply to an email on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Sending an Email to a Group

See how to send a group email on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Setting Up Personal Email

See how to access your existing email account on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Kyocera DuraForce Pro 2.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

KYOCERA DuraForce PRO 2 - Turn GPS Location On / Off

Here's how to turn GPS location for your DuraForce PRO 2 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

KYOCERA DuraForce PRO 2 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DuraForce PRO 2.

Home Screen

KYOCERA DuraForce PRO 2 - Add Folders to Home Screen

Here's how to add folders to a Home screen of your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Add Shortcuts to Home Screen

Here's how you add a shortcut to a Home screen on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Add Widgets to Home Screen

To add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your DuraForce PRO 2 check out this info.

KYOCERA DuraForce PRO 2 - Remove Items from Home Screen

Here's how to remove items from a Home screen on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Rename Home Screen Folder

Here's how to rename a Home screen folder on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Kyocera DuraForce Pro 2 for quick access to them.

Kyocera DuraForce Pro 2 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Kyocera DuraForce Pro 2 to help organize your apps.

Kyocera DuraForce Pro 2 Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Adding emergency information to your Lock screen

Learn to add emergency information to your lock screen of your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Changing the default Home screen

Learn to change the default home screen on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Kyocera DuraForce Pro 2.

Hotspot

KYOCERA DuraForce PRO 2 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your DuraForce PRO 2 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

KYOCERA DuraForce PRO 2 - Change the Browser Start / Home Page

Here's how to change the browser start / Home page on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Kyocera DuraForce Pro 2, so it's easy to find later.

Kyocera DuraForce Pro 2 Simulator: Navigating to a Website

Discover how to find a website using your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Kyocera DuraForce Pro 2.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

KYOCERA DuraForce PRO 2 - Language Selection

Here's how to change the language on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Changing the Language

Discover how to change the language settings on your Kyocera DuraForce Pro 2.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

KYOCERA DuraForce PRO 2 - Add Additional Fingerprints

Here's how to add additional fingerprints to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Manage Screen Lock Settings

Here's how to adjust the screen lock settings on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Remove Saved Fingerprints

Here's how to remove a saved fingerprint on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your DuraForce PRO 2 when the screen is locked.

KYOCERA DuraForce PRO 2 - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Set Up Fingerprint Recognition

Here's how to set up a fingerprint to unlock your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Set Up Screen Lock

Here's how to set up a screen lock (e.g., PIN, password, etc.) on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Unlock Screen

Here's how to unlock the screen on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Setting Screen Security

A visual guide for setting screen security on your Kyocera DuraForce Pro 2 to help protect your private information.

Kyocera DuraForce Pro 2 Simulator: Unlocking the Screen

See how to unlock the screen on your Kyocera DuraForce Pro 2.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

KYOCERA DuraForce PRO 2 - Check Device Storage

Here's how to free up space if your DuraForce PRO 2 runs slow, crashes, apps freeze or you can't save media.

KYOCERA DuraForce PRO 2 - Export Contacts to SD / Memory Card

Here's how to export contacts from your DuraForce Pro 2 to an SD / Memory card.

KYOCERA DuraForce PRO 2 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory Card to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraForce PRO 2 to an SD / Memory card.

Mobile Hotspot

Kyocera DuraForce Pro 2 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Kyocera DuraForce Pro 2 as a Mobile Hotspot, so you can share your data connection with other devices.

Kyocera DuraForce Pro 2 Simulator: Using Near Field Communication and Android Beam™

An interactive guide for using near field communication on your Kyocera DuraForce Pro 2 as a Mobile Hotspot, so you can share your files with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

KYOCERA DuraForce PRO 2 - Move Music Files from Device

Here's how to transfer music files from your DuraForce PRO 2 to a computer.

KYOCERA DuraForce PRO 2 - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraForce PRO 2.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Kyocera DuraForce Pro 2 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Navigating multiple Home screens

Find out how to navigate multiple Home screens on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using Split Screen

See how to use split screen on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using picture-in-picture

See how to use picture-in-picture on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using the DuraGrid widget

Find out how to use DuraGrid on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Kyocera DuraForce Pro 2.

Near Field Communication (NFC)

KYOCERA DuraForce PRO 2 - Tap & Pay

Here's how to set up 'Tap & pay' on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Transfer Data via Android™ Beam

Here's how to wirelessly transfer data from your DuraForce PRO 2 to another NFC-capable device.

KYOCERA DuraForce PRO 2 - Turn Android™ Beam On / Off

Here's how to turn Android Beam for your DuraForce PRO 2 on or off.

KYOCERA DuraForce PRO 2 - Turn NFC On / Off

Here's how to transfer data with NFC on your DuraForce PRO 2.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

KYOCERA DuraForce PRO 2 - Factory Data Reset (Powered Off)

Here's how to reset your DuraForce PRO 2, if it has a blank or frozen screen.

KYOCERA DuraForce PRO 2 - Factory Data Reset (Powered On)

If your DuraForce PRO 2 has a blank or frozen screen or calling, app and sync issues, view this.

KYOCERA DuraForce PRO 2 - Software Update

This software update addresses issues with photo and video quality, photo attachment capabilities, and adds current security patches for the DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - View Software Version

Here's how to view the software version your DuraForce PRO 2 is running.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

KYOCERA DuraForce PRO 2 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DuraForce Pro 2.

KYOCERA DuraForce PRO 2 - Modify SIM PIN

Here's how to change your SIM card lock code on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN associated with your DuraForce PRO 2 on or off.

KYOCERA DuraForce PRO 2 - View SIM Card Number

Here's how to view the SIM card number for your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Kyocera DuraForce Pro 2.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

KYOCERA DuraForce PRO 2 - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Save a Ringtone

Here's how to save a ringtone to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Set Ringtones

Here's how to set ringtones on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Vibrate Mode

Here's how to adjust the vibration setting on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Volume Controls

Here's what to do if your DuraForce PRO 2 doesn't vibrate or make sounds when receiving texts, emails or alerts.

Status Indicators/Lights

KYOCERA DuraForce PRO 2 - View Signal Strength

Here's how to view signal strength on your DuraForce PRO 2.

TV

KYOCERA DuraForce PRO 2 - View Device Screen on TV

Here's how to share your devices screen with another screen (TV, game console, etc.) via your DuraForce PRO 2.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

KYOCERA DuraForce PRO 2 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Edit a Contact

Here's how to edit a contact on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your DuraForce PRO 2.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

KYOCERA DuraForce PRO 2 - Capture a Screenshot

Here's how to capture and view a screenshot with your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Set Up Printing

Here's how to connect to a printer on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Planning Your Day

Discover how to do plan your day with your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Searching Your Photos

Discover how to do a photo search using Google on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Searching Your Screen

Discover how to do a screen search using Google on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your Kyocera DuraForce Pro 2.

Kyocera DuraForce Pro 2 Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Kyocera DuraForce Pro 2.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

KYOCERA DuraForce PRO 2 - Manage TTY Settings

Here's how to change the TTY settings on your DuraForce PRO 2.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Kyocera Smartphones

Here's how to turn assisted dialing for Kyocera smartphones on or off.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

KYOCERA DuraForce PRO 2 - Set Wallpaper

Here's how to set a wallpaper on your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Kyocera DuraForce Pro 2.

Wi-Fi & Network

KYOCERA DuraForce PRO 2 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your DuraForce PRO 2 with other Wi-Fi capable devices.

KYOCERA DuraForce PRO 2 - Add a Wi-Fi Network

Here's how to add a visible Wi-Fi network to your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your DuraForce PRO 2 to auto switch between Wi-Fi and mobile data.

KYOCERA DuraForce PRO 2 - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your DuraForce PRO 2 if the one you want doesn't display.

KYOCERA DuraForce PRO 2 - Network Mode Settings

Here's how to change the network mode settings on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Reset Network Settings

Here's how to reset settings if your DuraForce PRO 2 can't connect to data or send / receive messages.

KYOCERA DuraForce PRO 2 - Tethered Modem Connection

Here's how to make a tethered modem connection on your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraForce PRO 2.

KYOCERA DuraForce PRO 2 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DuraForce PRO 2 on or off.

Kyocera DuraForce PRO 2 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your DuraForce PRO 2.

Kyocera DuraForce Pro 2 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Kyocera DuraForce Pro 2 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.