LG G8 ThinQ™ Software Update

Verizon Wireless is pleased to announce a software update for your device. This software update has been tested to help optimize device performance, resolve known issues and apply the latest security patches.

Before you download:

  • Connect your device to a Wi-Fi network, or make sure it has a strong Verizon Wireless network connection.
  • Ensure your battery is fully charged before starting the software update.

System Update 3

The details:

Release date: 10/04/2019
Androidâ„¢ Security Patch Level: September 1, 2019
Software Version: G820UM10g

What's changing:

The latest software update includes:

  • The latest Android security patches
  • Pre-loaded app enhancements

System Update Instructions

To help you with the mandatory software update for your device, this page contains the following information:

  • Software Update Instructions - User initiated over the air (OTA)
  • Software Update Instructions - Server initiated OTA
  • Updating while roaming
  • Insufficient device memory alert
  • Battery life expectations after a major software update

User initiated OTA

To start the download:

  1. Start on the Home screen by tapping the Menu Key
  2. Tap Settings
  3. Tap About Phone
  4. Tap Software updates
  5. Tap Check for Update
  6. Tap Download Now

When download is complete, a screen will appear advising you that the new version of software is ready to be installed.

Tap Install Now.

The device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.

Server initiated OTA

Once a new software version is available for your device, it'll begin downloading in the background.

When the download is complete, you'll be notified that it is ready to be installed.

Tap Install Now and the device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.

To check your software version from the home screen:

  • Tap Menu
  • Tap Settings
  • Tap About Phone

Updating while roaming

You won't receive a software update notice if you're roaming. You'll need to be connected to Wi-Fi to update your device while roaming.

To enable Wi-Fi on your device, go to Settings under Wireless & Networks and tap Wi-Fi ON to enable (if not already enabled).

Tap Wi-Fi to view and select a Wi-Fi network.

Once you're connected, an update notification will appear on your device. If the software update fails to install, you'll get an error screen, though this only means the software didn't install properly. Remove and re-insert the battery, and power your device back on. The device will restart with the original software and will prompt you once again to install the software update.

Insufficient Device Memory

Due to changes in the Lollipop OS, you'll need sufficient reserved memory for a software upgrade. If you don't have enough user memory, a Low Memory pop-up screen will be shown until you free up enough memory. Eliminating unused apps, and clearing videos or photos can help free up device memory. If you dismiss the notification and have not cleared space after 24 hours, a pre-update message will pop up again until you free up the memory necessary to perform the software update.

Battery life expectations after a major software update:

  • The application memory may have to be optimized. This can take time and cause the device to temporarily use more battery while the optimization is in progress.
  • Downloaded apps may not be optimized, as app developers don't immediately update their apps to support new versions of the OS. This may result in higher than normal battery drain, and in some cases device sluggishness, until apps are updated or removed.
  • It can take 2 to 3 days for the device's battery life to normalize.

Software Upgrade Assistant Tool

If you don't have a strong connection to Wi-Fi or the Verizon Wireless network, you may not be able to perform a software update over the air. Instead, you can connect your device to a computer with Internet access. Connect your device to your computer using your USB cable, then download the Software Upgrade Assistant tool to your computer, which will check for software updates and initiate the software update process.

System Update 2

The details:

Release date: 07/26/2019
Android Security Patch Level: June 1, 2019
Software Version: G820UM10e

What's changing:

The latest software update includes:

  • The latest Android security patches
  • Camera improvements

System Update 1

The details:

Release date: 04/24/2019
Android Security Patch Level: April 1, 2019
Software Version: G820UM10d

What's changing:

This software update for your LG G8 includes an improved user experience and the latest Android security patches.

Setup Wizard

In the Lock screen setting in Setup Wizard, screen lock options have been reordered. Fingerprint is now the first option and as a result, selected by default.

LG G8 ThinQ Setup Wizard screenshot

Air Motion

A tutorial is added to the Air Motion settings. You can go through the tutorial to learn how to activate Air Motion and how to move your hand to use the feature.

LG G8 ThinQ Air Motion screenshot

The guide text distance to activate Air Motion has changed from 3 - 5 inches to 2 - 5 inches from the front of the camera. The same change has been applied to the features "Shortcut and capture" and "Control music and videos."

LG G8 ThinQ Air Motion screenshot

Hand ID

Guide text changes:

  • Guide text about the usage condition now recommends using Hand ID only when the phone is on a table or a holder.
  • Guide text to scan hand when the phone is in your hand has been removed.
LG G8 ThinQ Guide Text screenshot

Call blocking

A Block option has been added to allow you to block a caller right after the call.

LG G8 ThinQ Call Blocking screenshot

LG and the LG logo are registered trademarks of LG Corp. G8 ThinQ is a trademark of LG Electronics Inc.
Android is a trademark of Google, Inc.