Select Your Device
DuraForce PRO with Sapphire Shield
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Verizon Ellipsis™ 7
Samsung 3G Network Extender
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
Apple® iPad® 2
Samsung Galaxy J3 V
Verizon Ellipsis® 8
Droid Turbo by Motorola
Apple® iPhone® 4s
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
LG G4™
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
GizmoGadget™ by LG
LG Cosmos™ 3
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
GizmoPal™
GizmoPal® 2 by LG
Samsung Galaxy S® III
Hum by Verizon
DROID MAXX 2
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Note® 3
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G Vista
Samsung 4G LTE Network Extender
HTC Desire® 526
Verizon MiFi® 4G LTE Global USB Modem U620L
Verizon Wireless Home Phone
Ellipsis™ Jetpack® MHS800L
DROID RAZR M by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon LTE Internet and Home Phone
Samsung Galaxy Note7
Stylo™ 2 V
Brigadier™ by Kyocera
V20™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
DuraXV
LG K8 V
LG Extravert™ 2
Samsung Convoy® 4
Samsung Convoy™ 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto G™ by Motorola
Microsoft Lumia 735
Verizon 4G LTE Broadband Router
HTC Desire® 530
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
HTC One® (M8)
Ellipsis™ Jetpack® MHS815L
DROID ULTRA by MOTOROLA
Moto Z Droid Edition
iPad® Pro
Verizon 4G LTE USB Modem 551L
Moto G Play
Samsung Brightside™
Gear S2
Samsung Gusto® 2
Samsung Galaxy Note® II
Samsung Convoy™ 2
Samsung Galaxy Tab® 2 (10.1)
Galaxy Tab E
LG Octane™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
HTC One M9
iPad® Air 2
Samsung Intensity™ II
Galaxy Note® Edge
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
DROID TURBO 2 - Designed by You
Galaxy Tab E (8.0)
Gear S®
DROID RAZR by MOTOROLA
Nokia Lumia 928
HTC Desire® 626
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
Verizon Wireless AirCard® 595
Moto X™ by Motorola
Apple® iPad® mini with Retina display
DROID by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Nokia Lumia 822
LG Optimus Zone™ 2 Prepaid
HTC 10™
Moto E™ Prepaid
LG Revere®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 2
LG Terra™
HTC One®
Samsung Galaxy Tab S2
Transpyre™ Prepaid
ZenPad™ Z10
Microsoft Surface 3
LG Accolade™
Kyocera DuraXV+
Samsung Convoy™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad Pro™ (9.7-inch)
LG Exalt™II
Samsung Intensity™ III
Ellipsis® Kids
LG Optimus Exceed™ 2
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad® Air™
ZenPad™ Z8
G Pad™ 10.1 LTE
Samsung Galaxy S® III mini
Pantech Breakout™
LG Revere® 2
Samsung Gusto®
LG enV®3
Blackberry Classic
Nokia Lumia Icon
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Samsung Galaxy Tab® (10.1)
Motorola RAZR V3m
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine®
Apple® iPad® mini
LG G Pad™ X8.3
Verizon Ellipsis™ 8 HD
G Pad™ 7.0 LTE
DROID DNA by HTC
Lancet™ for Android™
BlackBerry® Z10 smartphone
iPad® mini 4
Verizon Wireless USB760 Modem
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Lancet™
LG Vortex™
Samsung Haven™
Enact™ by LG
LG Cosmos™
LG VX8300
Samsung Galaxy S® 4 mini
DROID RAZR HD by MOTOROLA
Lucid™3 by LG
BlackBerry® Q10 smartphone
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
Samsung Galaxy Camera®
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Casio G'zOne Boulder®
LG enV®2
Watch Urbane™ 2nd Edition LTE
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Motorola XOOM™ 4G LTE
Pantech Hotshot™
DROID X by MOTOROLA
LG Dare™
LG enV® TOUCH
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
LG Extravert™
Apple® iPad® with Retina display
Lucid™2 by LG
Samsung Smooth™
DROID X2 by MOTOROLA
HTC One® max
BlackBerry® Z30 smartphone
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Intensity™
Spectrum™ 2 by LG
Galaxy Nexus by Samsung
BlackBerry® Bold 9650 smartphone
LG VX5500
Samsung Galaxy Tab® 4 (8.0)
HTC One® remix
Verizon GizmoTab™
Lucid™ by LG
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Alias™ 2
Samsung Knack™
LG Cosmos™ Touch
Pantech Perception™
LG Migosm
iPad® mini 3
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Note® Pro
LG VX5400
Samsung Gear S2 classic
Samsung Illusion™
Pantech Jest™ 2
Nokia Lumia 2520
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung SCH-u340
Samsung Galaxy Tab® S
LG Optimus Zone™
HTC Desire® 612
Nokia 2366i
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Google Nexus 7
Samsung Galaxy™ Stratosphere™
Samsung ATIV SE™
THUNDERBOLT™ by HTC
HP Elite x2 1012
Casio G'zOne Rock™
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UM175 USB Modem
HTC Rhyme™
Motorola W385
Samsung Galaxy Legend™
DROID CHARGE by SAMSUNG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Intuition™ by LG
Sony Xperia® Z2
Pantech Marauder™
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy Tab® (7.7)
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Reality™
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless USB720 Modem
LG VX8360
Samsung ATIV Odyssey™
BlackBerry® Curve™ 8330 smartphone
Spartan GoCam™
Verizon Wireless G'zOne Type-S
Samsung Juke
Casio G'zOne Brigade®
Samsung Galaxy View
HP Spectre x2
Verizon Wireless AirCard® 595U USB Modem
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Alias™
Delphi Connect
LG Ally™
Apple® iPad®
LG Voyager™
Moto X™ - Designed by You
Verizon Wireless Escapade®
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u410
Luge™ by Motorola Prepaid
LG VX8350
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
Spectrum™ by LG
Pantech Caper™ Prepaid
Samsung Galaxy Note® 10.1
Samsung SCH-a870
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless USB727 Modem
Verizon Wireless Coupe™
Pantech Crux™
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless Salute™
Sierra Wireless AirCard® 555D
LG Chocolate®
LG VX5300
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Samsung SCH-a930
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
Motorola MOTO™ VU204
Casio EXILIM
Revolution™ by LG
Samsung Omnia® II
DROID XYBOARD 10.1 by MOTOROLA
Motorola XOOM™
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola V325
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™
Motorola MOTOKRZR K1m
HP® Mini 1151NR Netbook
LG enV®
Verizon Wireless CDM8975
Motorola E815
LG VX5200
LG VX3200
Samsung SCH-u540
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless Razzle™
Sharp KIN™ ONE
LG Enlighten®
Motorola Entice™
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
BlackBerry® Torch™ 9850 smartphone
Samsung N150 Netbook
LG VX8100
LG VX6100
Samsung Zeal™
Motorola W315
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC Trophy™
Samsung Trance™
Samsung Gem™
DROID ERIS by HTC
Pantech PN-210
Samsung SCH-a650
Blackberry Classic Non-Camera
Samsung Continuum™
Samsung SCH-a950
Samsung FlipShot®
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
LG Versa™
LG VX3300
Motorola CITRUS™
Nokia 6205
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Glyde™
Pantech PN-215
BlackBerry® Curve™ 8530 smartphone
Motorola V60s
Verizon Wireless CDM 7075
LG Clout™
Pantech PN-820
Nokia 7705 Twist™
BlackBerry® Curve™ 9310 smartphone
Motorola V325i
Sharp KIN™ TWO
LG VENUS™
Motorola MOTO Q™ 9c
LG VX6000
Samsung i700 Pocket PC
Samsung Rogue™
Samsung SCH-u550
Motorola Krave™ ZN4
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Classic Prepaid
LG VX8700
Nokia 7205 Intrigue™
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a310
DROID R2D2 by MOTOROLA
Verizon Wireless PN-300
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola RAZR V3m in Gray
Samsung SCH-a670
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung Sway™
Kyocera SE47
Nokia 3589i
Verizon Wireless Adamant™
Kyocera KX444
LG VX4650
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 2605 Mirage
Motorola Rival™
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
LG Fathom®
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
Nokia 6315i
Samsung SCH-u620
LG VX4500
Compaq® Mini CQ10-688nr Netbook
Sharp KIN™ ONEm
Nokia 6015i Prepaid
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Bold 9930 Prepaid Monthly
Kyocera KX2
Jest™
Nokia 2128i
HTC Merge®
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-i760
Samsung SCH-a630
Kyocera K323
Kyocera KPC650
LG Glance™
Motorola V265
Kyocera K404
Motorola V710
Samsung SCH-a795
Samsung SCH-a530
Nokia 2285
Nokia 6236i
Samsung Renown™
Samsung SCH-i830
Kyocera KX1v
Motorola T720
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Saga™
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Motorola C343
Samsung SCH-a990
Motorola T730
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Motorola V65p

Accessories

Activation & Initial Setup

Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Initial Activation and Setup - LG K4™
[Device-Specific Instructions]
Account Sync Settings - LG K4™
[Device-Specific Instructions]
Getting to Know Your LG K4
[PDF]
Get to know your new LG K4 with this quick reference guide.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Move Music Files to Device - LG K4™
[Device-Specific Instructions]
Move Pictures/Videos from Device - LG K4™
[Device-Specific Instructions]
Move Music Files from Device - LG K4™
[Device-Specific Instructions]
Move Pictures/Videos to Device - LG K4™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Capture a Screenshot - LG K4™
[Device-Specific Instructions]
Signal Strength - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your LG K4.
LG K4™ Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your LG K4.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Remove the Battery - LG K4™
[Device-Specific Instructions]
Soft Reset - LG K4™
[Device-Specific Instructions]
Battery Overview - LG K4™
[Device-Specific Instructions]
Extend Battery Life - LG K4™
[Device-Specific Instructions]
Power Saver Settings - LG K4™
[Device-Specific Instructions]
View Battery Status - LG K4™
[Device-Specific Instructions]
To see charging status, remaining battery life and which apps or processes use your battery, view this.
Insert the Battery - LG K4™
[Device-Specific Instructions]
Turn Power Saver On / Off - LG K4™
[Device-Specific Instructions]

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - LG K4™
[Device-Specific Instructions]
Turn Bluetooth® On / Off - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your LG K4 with your Bluetooth device.

Calling & Dialing

Auto Reject or Ignore Call - LG K4™
[Device-Specific Instructions]
DTMF - LG K4™
[Device-Specific Instructions]
Add a Speed Dial - LG K4™
[Device-Specific Instructions]
Call History - LG K4™
[Device-Specific Instructions]
Dial a Number - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your LG K4.
LG K4™ Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your LG K4 to call a new number.
LG K4™ Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your LG K4.
LG K4™ Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your LG K4.
LG K4™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your LG K4.
LG K4™ Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your LG K4.
LG K4™ Simulator: Using Hands-Free Calling
[Interactive Simulation]
Find out how to use your voice to place a call with your LG K4.
LG K4™ Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your LG K4.
Place a Conference Call - LG K4™
[Device-Specific Instructions]
Redial - LG K4™
[Device-Specific Instructions]
Remove a Speed Dial - LG K4™
[Device-Specific Instructions]

Camera, Photos & Videos

Take and Share a Picture - LG K4™
[Device-Specific Instructions]
Move Pictures/Videos from Device - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your LG K4.
LG K4™ Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your LG K4.
LG K4™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your LG K4.
LG K4™ Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your LG K4.
LG K4™ Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your LG K4.
LG K4™ Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galsxy S7.
LG K4™ Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your LG K4.
LG K4™ Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your LG K4.
LG K4™ Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your LG K4.
Move Pictures/Videos to Device - LG K4™
[Device-Specific Instructions]
Record and Share a Video - LG K4™
[Device-Specific Instructions]
Share a Picture from the Gallery - LG K4™
[Device-Specific Instructions]
Share a Video from the Gallery - LG K4™
[Device-Specific Instructions]
View Pictures/Videos - LG K4™
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - LG K4™
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Edit a Contact - LG K4™
[Device-Specific Instructions]
Add a Contact - LG K4™
[Device-Specific Instructions]
Contact Display Options - LG K4™
[Device-Specific Instructions]
Delete a Contact - LG K4™
[Device-Specific Instructions]
Export Contacts to a SIM Card - LG K4™
[Device-Specific Instructions]
Export Contacts to an SD Card - LG K4™
[Device-Specific Instructions]
Import Contacts from a SIM Card - LG K4™
[Device-Specific Instructions]
Import Contacts from an SD Card - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your LG K4.
LG K4™ Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your LG K4.
LG K4™ Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your LG K4.
LG K4™ Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your LG K4 without looking at it.
LG K4™ Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your LG K4.
LG K4™ Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your LG K4.
Link/Unlink Contacts - LG K4™
[Device-Specific Instructions]
Send Contact via Bluetooth® - LG K4™
[Device-Specific Instructions]
View Contact Sync Source - LG K4™
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - LG K4™
[Device-Specific Instructions]
Manage Data Usage - LG K4™
[Device-Specific Instructions]
To change the data usage cycle on your device, view data usage and set data warnings/limits, view this info.
Data Roaming - LG K4™
[Device-Specific Instructions]

Date & Time

Date and Time Settings - LG K4™
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - LG
[Device-Specific Instructions]
View MAC Address - LG K4™
[Device-Specific Instructions]
View Phone Information - LG K4™
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Touch Screen Settings - LG K4™
[Device-Specific Instructions]
Adjust Brightness Settings - LG K4™
[Device-Specific Instructions]
Adjust Display Settings - LG K4™
[Device-Specific Instructions]
Adjust Font Settings - LG K4™
[Device-Specific Instructions]
Manage Interruptions - LG K4™
[Device-Specific Instructions]
Airplane / Standalone Mode - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your LG K4 to change alert sounds, turn off GPS and more.
LG K4™ Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your LG K4 by adjusting the screen timeout.
LG K4™ Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your LG K4.
LG K4™ Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your LG K4.
LG K4™ Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your LG K4.
LG K4™ Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your LG K4.
LG K4™ Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your LG K4 to Airplane mode.
Reset All Settings - LG K4™
[Device-Specific Instructions]

Email/Gmail

Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove Gmail™ Account - LG K4™
[Device-Specific Instructions]
Removing then re-adding a Gmail account on your LG K4 often fixes email issues.
Delete an Email Message - LG K4™
[Device-Specific Instructions]
Add an Existing Google™ Account - LG K4™
[Device-Specific Instructions]
Compose and Send an Email Message - LG K4™
[Device-Specific Instructions]
Create a New Google™ Account - LG K4™
[Device-Specific Instructions]
Gmail™ Sync - LG K4™
[Device-Specific Instructions]
Email Account Common Settings - LG K4™
[Device-Specific Instructions]
Email Account Data Usage Settings - LG K4™
[Device-Specific Instructions]
Email Account Data Usage Settings - LG K4™
[Device-Specific Instructions]
To modify data usage options for the personal email account on your LG K4, view this info.
Email Account Signature Settings - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your LG K4.
LG K4™ Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your LG K4.
LG K4™ Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your LG K4.
LG K4™ Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your LG K4.
LG K4™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your LG K4.
LG K4™ Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your LG K4.
LG K4™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your LG K4.
Remove a Personal (POP / IMAP) Account - LG K4™
[Device-Specific Instructions]
Removing then re-adding an email account on your LG K4 often fixes email issues.
Reply to an Email Message - LG K4™
[Device-Specific Instructions]
View Email Messages - LG K4™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - LG K4™
[Device-Specific Instructions]

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
GPS Location Settings - Android™
[Device-Specific Instructions]
Turn GPS Location On / Off - LG K4™
[Device-Specific Instructions]

Home Screen

Mode Change - LG K4™
[Device-Specific Instructions]
Add Home Screen Panels - LG K4™
[Device-Specific Instructions]
Add Widgets to Home Screen - LG K4™
[Device-Specific Instructions]
Remove Items from Home Screen - LG K4™
[Device-Specific Instructions]
Add Shortcuts to Home Screen - LG K4™
[Device-Specific Instructions]
Access Notification Panel - LG K4™
[Device-Specific Instructions]
Add Folders to Home Screen - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your LG K4 for quick access to them.
LG K4™ Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your LG K4 to help organize your apps.
LG K4™ Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add a shortcut to the Lock screen of your LG K4.
LG K4™ Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your LG K4.
LG K4™ Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your LG K4.
LG K4™ Simulator: Changing an Icon's Appearance
[Interactive Simulation]
Learn how to change the appearance of an icon on your LG K4.
LG K4™ Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your LG K4.
LG K4™ Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
See how to remove widgets and apps from the Home screen of your LG K4.
LG K4™ Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your LG K4.
Remove Home Screen Panels - LG K4™
[Device-Specific Instructions]
Rename Home Screen Folder - LG K4™
[Device-Specific Instructions]
Set a Default Home Screen Panel - LG K4™
[Device-Specific Instructions]
Turn Screen Rotation On / Off - LG K4™
[Device-Specific Instructions]
View Home Screen Panels - LG K4™
[Device-Specific Instructions]

Hotspot

Turn Mobile Hotspot On / Off - LG K4™
[Device-Specific Instructions]
Mobile Hotspot Settings - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your LG K4 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Web Browser - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your LG K4, so it's easy to find later.
LG K4™ Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your LG K4.
LG K4™ Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your LG K4.
LG K4™ Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG K4.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
LG K4™ Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your LG K4.
Language Selection - LG K4™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Turn Off Screen Lock - LG K4™
[Device-Specific Instructions]
Set Up Screen Lock - LG K4™
[Device-Specific Instructions]
Unlock the Device - LG K4™
[Device-Specific Instructions]
Lock Screen Notifications - LG K4™
[Device-Specific Instructions]
Change Device Password - LG K4™
[Device-Specific Instructions]
To change the method used to lock or unlock your LG K4, view this info.
LG K4™ Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your LG K4 to help protect your private information.
LG K4™ Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your LG K4.
Password Options - LG K4™
[Device-Specific Instructions]
Restriction Settings - LG K4™
[Device-Specific Instructions]
Smart Lock - LG K4™
[Device-Specific Instructions]

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Insert the Memory Card - LG K4™
[Device-Specific Instructions]
Check Memory - LG K4™
[Device-Specific Instructions]
Format SD Card - LG K4™
[Device-Specific Instructions]
View this info on memory card formatting options for your LG K4.
Remove the Memory Card - LG K4™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - LG K4™
[Device-Specific Instructions]
Move Music Files from Device - LG K4™
[Device-Specific Instructions]

Navigating & Multitasking

LG K4™ Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your LG K4.
LG K4™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your LG K4.
LG K4™ Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your LG K4.

Near Field Communication (NFC)

Tap & Pay - LG K4™
[Device-Specific Instructions]

Operating System & Software

LG K4 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Repair Assistant - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered On) - LG K4™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
View Software Version - LG K4™
[Device-Specific Instructions]
To view the software version your LG K4 is running, check out this info.
Install System Updates - LG K4™
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - LG K4™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Insert the SIM Card - LG K4™
[Device-Specific Instructions]
Remove the SIM Card - LG K4™
[Device-Specific Instructions]
View the SIM Card Number - LG K4™
[Device-Specific Instructions]
Modify the SIM PIN - LG K4™
[Device-Specific Instructions]
Turn SIM PIN On / Off - LG K4™
[Device-Specific Instructions]
Unblock SIM PIN - LG K4™
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Inserting and Removing a Nano Sim Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your LG K4.
LG K4™ Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your LG K4 to add memory for photos, videos, music, documents and more.

Social Networking

LG K4™ Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your LG K4.
LG K4™ Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your LG K4 to help protect your account.
LG K4™ Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your LG K4.

Sounds, Volume & Audio

Turn Off All Sounds - LG K4™
[Device-Specific Instructions]
Set Ringtones - LG K4™
[Device-Specific Instructions]
Speakerphone - LG K4™
[Device-Specific Instructions]
Vibrate Mode - LG K4™
[Device-Specific Instructions]
Save a Ringtone - LG K4™
[Device-Specific Instructions]
Volume Controls - LG K4™
[Device-Specific Instructions]
Alerts - LG K4™
[Device-Specific Instructions]
Record and Play File - Voice Recorder - LG K4™
[Device-Specific Instructions]
To record and play a sound file on your LG K4, check out this info.

Starter Mode

LG K4™ Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel while in Easy mode on your LG K4.
LG K4™ Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Learn how to add and remove apps from your Favorites in Easy mode on your LG K4.
LG K4™ Simulator: Adding and Removing Contacts from the Home Screens
[Interactive Simulation]
Discover how to make, add and remove contacts from the Home screen in Easy mode on your LG K4.
LG K4™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your LG K4.
LG K4™ Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your LG K4.
LG K4™ Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your LG K4.

Text & Multimedia Messaging

Create and Send a Text Message - LG K4™
[Device-Specific Instructions]
View Text Messages - LG K4™
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Set Default SMS App - LG K4™
[Device-Specific Instructions]
Cut, Copy and Paste Text - LG K4™
[Device-Specific Instructions]
Auto Receive Messages - LG K4™
[Device-Specific Instructions]
Auto Signature - LG K4™
[Device-Specific Instructions]
Delete Messages - LG K4™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Set Up Printing - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your LG K4.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - LG K4™
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your LG K4.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - LG K4™
[Device-Specific Instructions]
Add a Wi-Fi Network - LG K4™
[Device-Specific Instructions]
Remove Wi-Fi Connection - LG K4™
[Device-Specific Instructions]
Add a Virtual Private Network - LG K4™
[Device-Specific Instructions]
Wi-Fi Direct On/Off - LG K4™
[Device-Specific Instructions]
LG K4™ Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your LG K4 to connect to a Wi-Fi network, so you can access the Internet without using data.
Manually Add a Wi-Fi Network - LG K4™
[Device-Specific Instructions]
Tethered Modem Connection - LG K4™
[Device-Specific Instructions]
Wi-Fi On/Off - LG K4™
[Device-Specific Instructions]

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