LG K4™ LTE - Support Overview

Find device-specific support and online tools for your LG K4 LTE.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for LG K4™ LTE

This online tool will help you identify and resolve problems with your LG K4 LTE.

App Issues

LG K4™ - Power Up in Safe Mode

Here's how to boot your LG K4 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

LG K4™ - Restart in Safe Mode

Here's how to restart your LG K4 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

LG K4™ - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your LG K4.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Device Won't Turn On / Off - LG

Here's some info that helps if your LG device doesn't turn on or off.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser Issues

LG K4™ - Reset Network Settings

Here's how to reset settings if your LG K4 can't connect to data or send / receive messages.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

LG K4™ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your LG K4.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

LG K4™ - Factory Data Reset (Powered Off)

If your K4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

LG K4™ - Factory Data Reset (Powered On)

If your LG K4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

LG K4™ - View Software Version

To view the software version your LG K4 is running, check out this info.