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LG V10™ Software Update

Verizon Wireless is pleased to announce a software update for your device. This software update has been tested to help optimize device performance, resolve known issues and apply the latest security patches.

Before you download:

  • Connect your device to a Wi-Fi network, or make sure it has a strong Verizon Wireless network connection.

  • Ensure your battery is fully charged before starting the software update.

Current Software Update Benefits

Software Version: VS99023A

Verizon Wireless is pleased to announce a new software update for your LG V10, providing Wi-Fi Calling performance improvements and a clarification to the USB connection pop-up when the device is charging.

Before:

LG V10 USB Connection Pop-up screenshot
After:
LG V10 USB Connection Pop-up screenshot

Next steps and additional links:

Please allow additional time for the apps on your device to continue to download after the software update.



Software Update Instructions

To help you with the mandatory software update for your device, this page contains the following information:

  • Software Update Instructions - User initiated over the air (OTA)
  • Software Update Instructions - Server initiated OTA
  • Updating while roaming
  • Insufficient device memory alert
  • Battery life expectations after a major software update


User initiated OTA

To start the download:

  1. Start on the Home screen by tapping the Menu Key
  2. Tap Settings
  3. Tap About Phone
  4. Tap Software updates
  5. Tap Check for Update
  6. Tap Download Now


When download is complete, a screen will appear advising you that the new version of software is ready to be installed.

Tap Install Now.

The device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.

Server initiated OTA

Once a new software version is available for your device, it'll begin downloading in the background.

When the download is complete, you'll be notified that it is ready to be installed.

Tap Install Now and the device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.

To check your software version from the home screen:

  • Tap Menu
  • Tap Settings
  • Tap About Phone


Updating while roaming

You won't receive a software update notice if you're roaming. You'll need to be connected to Wi-Fi to update your device while roaming.

To enable Wi-Fi on your device, go to Settings under Wireless & Networks and tap Wi-Fi ON to enable (if not already enabled).

Tap Wi-Fi to view and select a Wi-Fi network.

Once you're connected, an update notification will appear on your device. If the software update fails to install, you'll get an error screen, though this only means the software didn't install properly. Remove and re-insert the battery, and power your device back on. The device will restart with the original software and will prompt you once again to install the software update.

Insufficient Device Memory

Due to changes in the Lollipop OS, you'll need sufficient reserved memory for a software upgrade. If you don't have enough user memory, a Low Memory pop-up screen will be shown until you free up enough memory. Eliminating unused apps, and clearing videos or photos can help free up device memory. If you dismiss the notification and have not cleared space after 24 hours, a pre-update message will pop up again until you free up the memory necessary to perform the software update.

Battery life expectations after a major software update:

  • The application memory may have to be optimized. This can take time and cause the device to temporarily use more battery while the optimization is in progress.
  • Downloaded apps may not be optimized, as app developers don't immediately update their apps to support new versions of the OS. This may result in higher than normal battery drain, and in some cases device sluggishness, until apps are updated or removed.
  • It can take 2 to 3 days for the device's battery life to normalize.


Software Upgrade Assistant Tool

If you don't have a strong connection to Wi-Fi or the Verizon Wireless network, you may not be able to perform a software update over the air. Instead, you can connect your device to a computer with Internet access. Connect your device to your computer using your USB cable, then download the Software Upgrade Assistant* tool to your computer, which will check for software updates and initiate the software update process.



Previous Software Update Benefits

Software Version: VS99022A

Verizon Wireless is pleased to announce a new software update for your LG V10. Android™ 6.0 Marshmallow improves your mobile experience with new battery-smart features and enhanced app permissions that give you even more control.

Now on Tap: Instantly pull up relevant information cards.

Now on Tap anticipates what you need in the moment. With a simple tap, you can get cards with useful information and apps that feed your need to know.

For example, if you open up the Calendar app and see an appointment to meet at a museum, just press and hold the home button to view information about the museum. Once you're done, you'll go back to the Calendar app.

Doze mode: Optimizes battery power when you're not using your phone, helping extend the charge.

For example, Notifications from certain apps may not be received in Doze mode. To make sure you get notifications from certain apps in Doze mode, go to Settings > Battery & power saving > Battery usage > Ignore optimizations.

Runtime Permissions is a new feature to help protect your privacy. Certain apps will now request your permission to use features on the phone.

For example, when using an app that needs access to your Contacts, you'll see a pop-up requesting access, as shown below.

Silent mode:

The Sound profile can now mute the phone without vibration in Silent Mode. Just swipe down on the home screen to display the Quick Settings, then tap the Sound icon, or press the Volume Down key until the sound is set to silent.

Setting Silent Mode in the Notification Panel

Setting Silent Mode with the Volume Down key.

Direct share: This feature allows sharing directly to a contact or conversation within an app. For example, if you select the Share icon in Gallery (to share a picture), a list of contacts may appear to whom a picture was previously shared. By selecting a contact in this list, the picture now selected to be shared is automatically sent to this contact.

This feature needs to be supported by the relevant app (e.g., Messaging).

Google settings: Changes to Google Services and Apps are now done in the Settings Menu. The Google Settings App has been removed from the applications tray.

Controlling Notifications: You can now control which apps display Notifications on the current screen.

Settings > Apps > Clock -> App Notification > Allow peeking (Heads up notification)


Next steps and additional links:

Please allow additional time for the apps on your device to continue to download after the software update.



V10 is a trademark of LG Electronics, Inc.
Android is a trademark of Google, Inc.
*To view the PDF, you may need to download the free Adobe Acrobat Reader.

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