LG V20™ Software Update

Verizon Wireless is pleased to announce a software update for your device. This software update has been tested to help optimize device performance, resolve known issues and apply the latest security patches.

Before you download:

  • Connect your device to a Wi-Fi network, or make sure it has a strong Verizon Wireless network connection.
  • Ensure your battery is fully charged before starting the software update.

System Update 13

Software Version: VS99520b

Android® Security Patch Level: 2018-10-01

The current software update gives you the most up to date Android security patches on your device.

Updated: 10/18/2018



System Update Instructions

To help you with the mandatory software update for your device, this page contains the following information:

  • Software Update Instructions - User initiated over the air (OTA)
  • Software Update Instructions - Server initiated OTA
  • Updating while roaming
  • Insufficient device memory alert
  • Battery life expectations after a major software update


User initiated OTA

To start the download:

  1. Start on the Home screen by tapping the Menu Key
  2. Tap Settings
  3. Tap About Phone
  4. Tap Software updates
  5. Tap Check for Update
  6. Tap Download Now


When download is complete, a screen will appear advising you that the new version of software is ready to be installed.

Tap Install Now.

The device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.

Server initiated OTA

Once a new software version is available for your device, it'll begin downloading in the background.

When the download is complete, you'll be notified that it is ready to be installed.

Tap Install Now and the device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.

To check your software version from the home screen:

  • Tap Menu
  • Tap Settings
  • Tap About Phone


Updating while roaming

You won't receive a software update notice if you're roaming. You'll need to be connected to Wi-Fi to update your device while roaming.

To enable Wi-Fi on your device, go to Settings under Wireless & Networks and tap Wi-Fi ON to enable (if not already enabled).

Tap Wi-Fi to view and select a Wi-Fi network.

Once you're connected, an update notification will appear on your device. If the software update fails to install, you'll get an error screen, though this only means the software didn't install properly. Remove and re-insert the battery, and power your device back on. The device will restart with the original software and will prompt you once again to install the software update.

Insufficient Device Memory

Due to changes in the Lollipop OS, you'll need sufficient reserved memory for a software upgrade. If you don't have enough user memory, a Low Memory pop-up screen will be shown until you free up enough memory. Eliminating unused apps, and clearing videos or photos can help free up device memory. If you dismiss the notification and have not cleared space after 24 hours, a pre-update message will pop up again until you free up the memory necessary to perform the software update.

Battery life expectations after a major software update:

  • The application memory may have to be optimized. This can take time and cause the device to temporarily use more battery while the optimization is in progress.
  • Downloaded apps may not be optimized, as app developers don't immediately update their apps to support new versions of the OS. This may result in higher than normal battery drain, and in some cases device sluggishness, until apps are updated or removed.
  • It can take 2 to 3 days for the device's battery life to normalize.


Software Upgrade Assistant Tool

If you don't have a strong connection to Wi-Fi or the Verizon Wireless network, you may not be able to perform a software update over the air. Instead, you can connect your device to a computer with Internet access. Connect your device to your computer using your USB cable, then download the Software Upgrade Assistant tool to your computer, which will check for software updates and initiate the software update process.



System Update 12

Software Version: VS99520a

Android® Security Patch Level: 2018-08-01

This software update for your LG V20 includes the Oreo OS upgrade and the latest Android security patches.

Home screen - Icon shape option added

  • Icon masking is available with Oreo. LG provides 4 options for icon shape menu.
LG V20 Icon Shape screenshot LG V20 Icon Shape screenshot LG V20 Icon Shape screenshot

Home screen - App shortcuts

  • App shortcut is provided by touch and hold on an app icon from Home screen.
  • All app shortcuts have "Widget" and "App info" icons at the top right corner of the bubble.
  • Each app has customized shortcuts for the app.
LG V20 App shortcuts screenshot

Home screen - New notification badge

  • User can dismiss notification badges on an app icon by simply erasing notifications on the notification panel.
LG V20 Notification Badge screenshot
 LG V20 Notification Badge screenshot

Lock screen - Limits use of fingerprint in case of consecutive fails

  • If fingerprint detection fails 20 consecutive times, fingerprint recognition will be disabled in accordance with Google CDD.
  • Once the device is unlocked with a secondary secure lock, the user can resume using fingerprint.
LG V20 Lock Screen Fingerprint Limit screenshot LG V20 Lock Screen Fingerprint Limit screenshot

Settings - Settings structure changes

  • The Settings menu has been reorganized and simplified based upon usage. A simple description of each menu is provided for easier access to the desired menu. The menu order changes based on frequency of use.
  • Removed "more" from the bottom of the menu.
  • Expanded "Searching" capability in which characters and character strings in the title, description and app name can be searched. In addition, recently searched words can be displayed and ripple animation applied on the selected item.
  • Provided "Looking for something else?" at the end of the page, which may be used to search within the tab menu.

 

LG V20 Settings Structure screenshot LG V20 Settings Structure screenshot LG V20 Settings Structure screenshot

Settings - Lock screen & security

  • Lock screen settings and Fingerprints & security settings have been unified under Lock screen & security.
  • "Security status" section is now placed at the top of Lock screen & security settings in accordance with Google CDD./li>
LG V20 Lock Screen Security screenshot LG V20 Lock Screen Security screenshot

Settings > Display > Font - User preferred font style can be set on one screen

  • Font type, size and bold text can be set at once
LG V20 Font Style screenshot LG V20 Font Style screenshot

Settings > System > Language & input > Autofill service - Autofill service

  • Saved personal information which will be automatically filled when it is needed.
LG V20 Autofill Service screenshot
Setting menu list changed
LG V20 Setting Menu List screenshot LG V20 Setting Menu List screenshot
Updated: 09/17/2018


System Update 11

Software Version: VS9951CA

Android Security Patch Level: 2018-05-01

The current software update gives you the most up to date Android security patches on your device.

Updated: 06/14/2018



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