Port Your Number to Verizon FAQs

General Information

  1. What is local number portability?

    Local Number Portability is a government mandate that requires wireless and landline service providers to allow customers with eligible phone numbers to retain their phone numbers when changing service providers.

  2. How do I join Verizon Wireless and keep my current phone number?

    This process is called porting. If you have an eligible phone number, you can port it when you purchase your new Verizon Wireless device.

    When you purchase a device online, you'll be asked to pick a phone number - you can either port in your existing number or choose a new one. Start now.

  3. What do I need to do before I transfer my number to Verizon?

    Before you transfer your number to Verizon:

    • Make sure it is unlocked with your current service provider.
    • Have a Verizon SIM or e-SIM for it to work on the Verizon network.
    • Provide the required information.
  4. What information will I need to provide when transferring my number to Verizon Wireless?

     

    When transferring your number, please be ready to provide the following information:

     

    • The current active number that you want to transfer to Verizon

    • The account number of your old service provider as it appears on your bill

      Note: If you're requesting to have your number transferred in-person, please bring your most recent bill with you.

    • A PIN or Password. This is an additional level of security you may have added to your account. It is required to complete your number transfer. This is not your site login password.

    • A phone number where you can be reached during the transfer process (other than the number you're porting)

    Providing incorrect information will delay the transfer process because a Customer Service Representative will need to contact you for the correct details.

     

  5. How do I add a line to my Verizon Wireless account and bring a number from another carrier?

    When you purchase a device online, you'll be asked to pick a phone number before or during checkout - you can either transfer your existing number or choose a new one.

    To check if your number is eligible visit the switch your number page.

  6. How do I transfer a phone number from another service provider to replace my current Verizon Wireless phone number?

    To replace your existing Verizon Wireless number with a phone number from another provider go to the Change Mobile Number page in My Verizon and follow the prompts to transfer an existing number.

  7. Should I cancel my existing service before transferring my mobile number to Verizon Wireless?

    No, your number must remain active. Make sure you don't have any pending orders before you transfer your number. Once your number is successfully transferred to Verizon Wireless your old provider's account will disconnect automatically.

  8. How long will it take to transfer my number to Verizon Wireless?

    This depends on the type of service you have with your old provider and when you activate your device.

    • Wireless – 4-24 business hours to complete your port.
    • Landline – 2-10 business days to complete your port.

    Note: These are minimum time frames. With certain circumstances, it could take more or less time.

  9. Will Verizon Wireless charge me any fees for transferring my number?

    We don't charge a specific fee for transferring a number. However, if you switch to another service provider you may incur an Early Termination Fee (ETF) and any accrued charges.

    When you transfer your number from your current service provider, you may incur an Early Termination Fee (ETF) and any accrued charges, if it's before the end of your minimum contract term. If you purchased your device with device payments you'll be responsible for the remaining balance if there is one.

  10. What happens to calls while the transfer of my number is being processed?

    Please see our Guide to Porting Your Number to Verizon to learn about how your calls are managed while your port is being processed.

  11. What happens to my old service once my number finishes porting?

    Your old service will disconnect automatically once your number is transferred.

  12. How will I know when my number has been successfully transferred to Verizon Wireless?

    We'll send a free text message to your Verizon Wireless device notifying you that your transfer is complete.

  13. Can I transfer my number to a Verizon Wireless prepaid phone?

    Yes, you can choose to transfer an existing number when you activate your Verizon Wireless prepaid phone.

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