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Port Your Number to Verizon FAQs

General Information
  1. Local Number Portability is a government mandate that requires wireless and landline service providers to allow customers with eligible phone numbers to retain their phone numbers when changing service providers.



  2. This process is called porting. If you have an eligible phone number, you can port it when you purchase your new Verizon Wireless phone.

    When you purchase a phone online, you'll be asked to pick a phone number - you can either port in your existing number or choose a new one. Start now.



  3. To replace your existing Verizon Wireless number with a phone number from another provider:

    Note: You can't replace an existing prepaid number with a ported number. You can only port when activating a new prepaid account.

    1. Go to the Change Mobile Number page in My Verizon.

    2. Select the mobile number you want to replace and click Next.

    3. Select Port an existing number.

    4. Enter the required information for porting your number and click Next.

    5. Follow the prompts to confirm the mobile number change.

    You've successfully ported a number to replace your current Verizon Wireless phone number.



  4. No, your number must remain active and free from any other change orders during the porting process. Once your number successfully ports to Verizon Wireless your old provider's account will disconnect automatically.



  5. You can check your number's eligibility online. Most numbers are able to be ported, however, there are a variety of factors that can affect your number's porting eligibility.



  6. When porting your number, please be ready to provide the following information:

    1. Confirmation that you’re the authorized contact on the account with your old service provider

    2. The name of your old service provider

    3. The account number of your old service as it appears on your bill

      Note: If you’re requesting to have your number ported in-person, please bring your most recent bill with you.

    4. Your name and address as they appear on your bill

    5. The current, active phone number that you wish to keep when you port

    6. A phone number where you can be reached during the porting process (other than the number you’re porting)

    7. Your Social Security number, business Tax ID number or other information that will be used to accurately identify you to your old service provider

      Note: If you’re porting a number associated with a wireless prepaid account, you may be asked to provide additional information.

    Providing incorrect information will delay the porting process because a Customer Service Representative will need to contact you for the correct details.



  7. This depends on the type of service you have with your old provider.

    • Wireless – 4-24 business hours to complete your port.
    • Landline – 2-10 business days to complete your port.

    Note: These are minimum time frames. With certain circumstances, it could be longer.



  8. We don't charge a specific fee for porting numbers to or from our service. However, when porting out of Verizon Wireless, you may incur an Early Termination Fee (ETF) and any accrued charges, if you port out before the end of your minimum contract term.



  9. Please see our Guide to Porting Your Number to Verizon to learn about how your calls are managed while your port is being processed.



  10. Your old service will disconnect automatically once the port is complete. Please check with your previous service provider for next steps.



  11. We'll send a free text message to your Verizon Wireless device notifying you that your new service is activated.



  12. Yes, you can choose to port an existing number when you activate your Verizon Wireless prepaid phone.



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