Guide to Porting Your Number to Verizon
The following guide explains what happens to your calls while your number is being ported under the Local Number Portability mandate. For more information about porting, refer to our Transfer Your Number to Verizon FAQs page.
There are 2 possible scenarios for transferring your phone number:
- Transfer a number from another service provider to Verizon
- Replace your existing Verizon number with one from another service provider
Transfer a number from another service provider to Verizon
Your phone with your previous service provider will continue to work as normal throughout the transfer process. During this time, you can use your new Verizon Wireless phone to make calls, but not receive calls.
You'll receive a free text message from Verizon Wireless to your new phone once the port is complete. At that time, all calls made and received will be with your new Verizon Wireless phone.
Replacing your existing Verizon Wireless number with one from another service provider.
During the transfer process, your Verizon Wireless phone and the device you have with the other service provider will continue working as normal.
When the port completes, we'll send a free text message to your Verizon Wireless phone that includes instructions for how to reprogram it. When you receive the text message, your phone with the other service provider will stop working, and you should reprogram your Verizon Wireless phone right away.
After reprogramming, you'll be able to make and receive calls with your Verizon Wireless phone, using the number you ported from your other service provider.