Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your LG Lucid™2 – Existing Customers
[How to Use Guide]
Setup guide for the LG Lucid 2
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your LG Lucid™ 2 – New Customers
[How to Use Guide]
Setup guide for the LG Lucid 2
Initial Activation and Setup - Lucid 2 by LG
[Device-Specific Instructions]
Account Sync Settings - Lucid™ 2 by LG
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
USB Mass Storage - Lucid 2 by LG
[Device-Specific Instructions]
Media Share - Lucid 2 by LG
[Device-Specific Instructions]
Move Music Files from Device - Lucid™2 by
[Device-Specific Instructions]
Move Music Files to Device - Lucid™2 by LG
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Lucid™ 2 by LG Simulator: Changing the Language
[Interactive Simulation]
Discover how to find more help on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Lucid 2 by LG on and off.
Signal Strength - Lucid™2 by LG
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Charging Issues - LG Smartphones
[Device-Specific Instructions]
Extend Battery Life - Lucid™ 2 by LG
[Device-Specific Instructions]
Battery Manager - Lucid™2 by LG
[Device-Specific Instructions]
Soft Reset - Lucid™ 2 by LG
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Overview - Lucid™ 2 by LG
[Device-Specific Instructions]
Insert the Battery - Lucid™ 2 by LG
[Device-Specific Instructions]
Power Saver On/Off - Lucid™ 2 by LG
[Device-Specific Instructions]
Power Saver Settings - Lucid™ 2 by LG
[Device-Specific Instructions]
Remove the Battery - Lucid™ 2 by LG
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth Discovery Mode - Lucid 2 by LG
[Device-Specific Instructions]
Bluetooth On/Off - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Pairing With a Bluetooth Device
[Interactive Simulation]
Learn how to pair your Lucid 2 by LG with your Bluetooth device.
Lucid™ 2 by LG Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off using your Lucid 2 by LG.
Send Contact via Bluetooth - Lucid 2 by LG
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Add a Speed Dial - Lucid 2 by LG
[Device-Specific Instructions]
Airplane/Standalone Mode - Lucid 2 by LG
[Device-Specific Instructions]
DTMF - Lucid 2 by LG
[Device-Specific Instructions]
Dial a Number - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Lucid 2 by LG Smartphone.
Lucid™ 2 by LG Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Lucid 2 by LG to call a new number.
Lucid™ 2 by LG Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Lucid 2 by LG Smartphone.
Lucid™ 2 by LG Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Lucid 2 by LG Smartphone.
Place a Conference Call - Lucid 2 by LG
[Device-Specific Instructions]
Place a Conference Call - Lucid™ 2 by LG
[Device-Specific Instructions]
Redial - Lucid 2 by LG
[Device-Specific Instructions]
Remove a Speed Dial - Lucid 2 by LG
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Lucid 2 by LG
[Device-Specific Instructions]
Changing the Camera from Rear to Front Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video settings for sending through an email or text message on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Changing Camera Effects
[Interactive Simulation]
An interactive guide on how to change the camera effects on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your Lucid 2 by LG
Lucid™ 2 by LG Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Sharing Video
[Interactive Simulation]
A visual guide to sharing a video on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to turn the flash on and off on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out of a video using your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Zooming In and Out
[Interactive Simulation]
An interactive guide on how to zoom in and out with your Lucid 2 by LG.
Record and Share a Video - Lucid 2 by LG
[Device-Specific Instructions]
Take and Share a Picture - Lucid 2 by LG
[Device-Specific Instructions]
View Pictures/Videos - Lucid 2 by LG
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Lucid™ 2 by LG
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - Lucid™2 by LG
[Device-Specific Instructions]
Contact Display Options - Lucid 2 by LG
[Device-Specific Instructions]
Delete a Contact - Lucid™2 by LG
[Device-Specific Instructions]
Edit a Contact - Lucid™2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Discover how to add and delete favorite contacts on your Lucid 2 by LG Smartphone.
Lucid™ 2 by LG Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Lucid 2 by LG Smartphone.
Lucid™ 2 by LG Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to create a group and add a contact on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information on your Lucid 2 by LG Smartphone.
Lucid™ 2 by LG Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Lucid 2 by LG Smartphone.
Send Contact via Bluetooth - Lucid 2 by LG
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Optimize Data Usage - Lucid 2 by LG
[Device-Specific Instructions]
Data Roaming - Lucid™2 by LG
[Device-Specific Instructions]
These instructions help when you have no Internet or network connection or can't send/receive email/text/pics/videos. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
Enable/Disable Data - Lucid™ 2 by LG
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Lucid 2 by LG
[Device-Specific Instructions]
Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - LG
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Lucid 2 by LG
[Device-Specific Instructions]
View Phone Information - Lucid 2 by LG
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Adjust Display Settings - Lucid™ 2 by LG
[Device-Specific Instructions]
Accelerometer Rotation - Lucid™2 by LG
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Accelerometer Rotation - Spectrum™ 2 by LG
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Adjust Font Settings - Lucid™ 2 by LG
[Device-Specific Instructions]
Airplane/Standalone Mode - Lucid 2 by LG
[Device-Specific Instructions]
Alerts - Lucid 2 by LG
[Device-Specific Instructions]
DTMF - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access your settings menu
Lucid™ 2 by LG Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Lucid 2 by LG by adjusting the screen timeout.
Lucid™ 2 by LG Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Lucid 2 by LG Smartphone.
Lucid™ 2 by LG Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Lucid 2 by LG to silent.
Mode Change - LG Lucid 2 4G LTE
[Device-Specific Instructions]
System Select - Lucid2™ by LG
[Device-Specific Instructions]
Touchscreen Settings - Lucid 2 by LG
[Device-Specific Instructions]
Turning Airplane Mode On/Off
[Interactive Simulation]
An interactive guide for setting your Lucid 2 by LG to airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Create a New Google Account - Lucid 2 by LG
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove a Gmail Account - Lucid 2 by LG
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Lucid 2 by LG
[Device-Specific Instructions]
Gmail™ Sync - Lucid2™ by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Lucid 2 by LG
Lucid™ 2 by LG Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Switching Between Email Accounts
[Interactive Simulation]
A visual guide for switching between email accounts on your Lucid 2 by LG.
Remove Corporate Email Account (Exchange ActiveSync) - Lucid 2 by LG
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Lucid 2 by LG
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Lucid 2 by LG
[Device-Specific Instructions]
View Email Messages - Lucid 2 by LG
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Find Current Location - Google Maps™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
GPS Location - Lucid™2 by LG
[Device-Specific Instructions]

Home Screen

Add Folders to Home Screen - Lucid 2 by LG
[Device-Specific Instructions]
Add Shortcuts to Home Screen - Lucid 2 by LG
[Device-Specific Instructions]
Add Widgets to Home Screen - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access your settings menu in starter mode
Lucid™ 2 by LG Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps to your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a screen on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Adding and Deleting Apps and Widgets
[Interactive Simulation]
Discover how to Add and Delete Apps and Widgets in starter mode on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Discover how to add and delete favorite contacts in starter mode on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Creating a Folder
[Interactive Simulation]
Learn how to create a folder on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to customize the favorites tray on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to delete widgets and apps on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to delete a screen on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Making a Phone Call
[Interactive Simulation]
Learn how to use your Lucid 2 by LG to make a phone call in starter mode.
Lucid™ 2 by LG Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in starter mode on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Resizing Widgets
[Interactive Simulation]
An interactive guide on how to resize widgets on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Switching to Starter Mode
[Interactive Simulation]
Discover how to switch to Starter Mode on your Lucid 2 by LG.
Rename Home Screen Folder - Lucid 2 by LG
[Device-Specific Instructions]
View Home Screen Panels - Lucid 2 by LG
[Device-Specific Instructions]
Window Shade - Lucid 2 by LG
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot - Lucid 2 by LG
[Device-Specific Instructions]
Mobile HotSpot Settings - Lucid 2 by LG
[Device-Specific Instructions]
Mobile Hotspot On/Off - Lucid™ 2 by LG
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - Lucid™ 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Searching by Keypad
[Interactive Simulation]
Discover how to search by keypad on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search by voice on a Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Lucid 2 by LG.
Web Browser - Lucid 2 by LG
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Lucid 2 by LG
[Device-Specific Instructions]
Set Up Screen Lock - Lucid 2 by LG
[Device-Specific Instructions]
Change the Device Password - LG Ally
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a lock screen shortcut on your Lucid 2 by LG
Lucid™ 2 by LG Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock your Lucid 2 by LG.
Modify the SIM PIN - Lucid™ 2 by LG
[Device-Specific Instructions]
Password Options - Lucid 2 by LG
[Device-Specific Instructions]
Turn Off Screen Lock - Lucid 2 by LG
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Lucid™ 2 by LG
[Device-Specific Instructions]
Erase Internal Memory - Lucid 2 by LG
[Device-Specific Instructions]
Insert the Memory Card - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card in your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Lucid 2 by LG.
Memory Card Formatting - Lucid 2 by LG
[Device-Specific Instructions]
Remove the Memory Card - Lucid™ 2 by LG
[Device-Specific Instructions]

Navigating & Multitasking

Lucid™ 2 by LG Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to Access and Clear Notifications Panel on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Closing Open Apps
[Interactive Simulation]
Discover how to close open apps on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Getting Around Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Lucid 2 by LG.
Recently Used Apps - Lucid 2 by LG
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Repair Assistant - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update: Lucid2 by LG
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Lucid2 by LG.
Install System Updates - Lucid™ 2 by LG
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Lucid™2 by LG
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Lucid™2 by LG
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
View Software Version - Lucid 2 by LG
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Lucid 2 by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Insert the SIM Card - Lucid 2 by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - Lucid™2 by LG
[Device-Specific Instructions]
View the SIM Card Number - Lucid 2 by LG
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card from your Lucid 2 by LG.
Modify the SIM PIN - Lucid™ 2 by LG
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - Lucid 2 by LG
[Device-Specific Instructions]
Set Ringtones - Lucid 2 by LG
[Device-Specific Instructions]
Speakerphone - Lucid 2 by LG
[Device-Specific Instructions]
Vibrate Mode - Lucid 2 by LG
[Device-Specific Instructions]
Volume Controls - Lucid™2 by LG
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - Lucid 2 by LG
[Device-Specific Instructions]
Auto Signature - Lucid™2 by LG
[Device-Specific Instructions]
Delete Messages - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Attaching a Video
[Interactive Simulation]
Discover how to attach a video to a text message from your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Lucid 2 by LG Smartphone.
Lucid™ 2 by LG Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Lucid 2 by LG.
Replying to a Message
[Interactive Simulation]
Learn how to reply to a text message from your Lucid 2 by LG.
View Text Messages - Lucid 2 by LG
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Capturing Screenshots
[Interactive Simulation]
Discover how to capture screenshots on your Lucid 2 by LG.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Lucid 2 by LG
[Device-Specific Instructions]

Wallpapers/Theme

Lucid™ 2 by LG Simulator: Changing Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Lucid 2 by LG.
Lucid™ 2 by LG Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Discover how to set a picture as wallpaper on your Lucid 2 by LG.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - Lucid 2 by LG
[Device-Specific Instructions]
Lucid™ 2 by LG Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Lucid 2 by LG to connect to a Wi-Fi network.
Lucid™ 2 by LG Simulator: Turning Off Wi-Fi Notifications
[Interactive Simulation]
Learn how to turn off Wi-Fi notifications on your Lucid 2 by LG.
Manually Add a Wi-Fi Network - Lucid 2 by LG
[Device-Specific Instructions]
Network Mode Settings - Lucid2™ by LG
[Device-Specific Instructions]
Remove Wi-Fi Connection - Lucid 2 by LG
[Device-Specific Instructions]
Wi-Fi Direct On/Off - Lucid 2 by LG
[Device-Specific Instructions]
Wi-Fi On/Off - Lucid 2 by LG
[Device-Specific Instructions]

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