Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Remove SD Card - Nokia Lumia Icon
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Pictures / Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
View Signal Strength - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Getting Started
[Video]
Take a tour of your Nokia Lumia Icon and see how to insert a nano SIM card.
Length: 1:59
Nokia Lumia Icon Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Nokia Lumia Icon.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Inserting/Removing - Windows® Phone
[Device-Specific Instructions]
Soft Reset - Nokia Lumia Icon
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Battery Overview - Nokia Lumia Icon
[Device-Specific Instructions]
Battery Saver - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Using Battery Saver
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Nokia Lumia Icon's battery life for the most important functions.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Nokia Lumia Icon with your Bluetooth device.
Turn Bluetooth® On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Place a Conference Call - Nokia Lumia Icon
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia Icon
[Device-Specific Instructions]
View Call History - Nokia Lumia Icon
[Device-Specific Instructions]
Airplane Mode - Nokia Lumia Icon
[Device-Specific Instructions]
Call a Number - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Delete Call History - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Nokia Lumia Icon to call a new number.
Nokia Lumia Icon Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
See how to teach kids to call 911 on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Nokia Lumia Icon.
Redial - Nokia Lumia Icon
[Device-Specific Instructions]

Camera, Photos & Videos

Nokia Lumia Icon Using the Video Trimmer
[Video]
Edit the videos you shoot right from your phone with Nokia Video Trimmer, a free app in the Windows Phone Store.
Length: 2:23
Nokia Lumia Icon Camera Smart Sequence
[Video]
Use Smart Sequence to get the group's best smiles with your Nokia Lumia Icon.
Length: 2:28
Move Pictures / Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Nokia Lumia Icon Camera
[Video]
Update to Nokia Camera and learn how to use the settings to take great photos with your Nokia Lumia Icon.
Length: 4:22
Camera Settings Support
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access the camera from the Lock screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Find out how to take a picture while recording a video on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Flash On and Off
[Interactive Simulation]
See how to take a picture with the flash on using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Nokia Lumia Icon.
View Pictures - Nokia Lumia Icon
[Device-Specific Instructions]
View Videos - Nokia Lumia Icon
[Device-Specific Instructions]

Contacts

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia Icon
[Device-Specific Instructions]
Delete a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Caller ID Image - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Link a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Nokia Lumia Icon without looking at it.
Nokia Lumia Icon Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Importing Contacts
[Interactive Simulation]
A visual guide on how to import contacts from an account to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Nokia Lumia Icon.
Unlink a Contact - Nokia Lumia Icon
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Turn Data On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Data Roaming - Nokia Lumia Icon
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Nokia
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View MAC Address - Nokia Lumia Icon
[Device-Specific Instructions]
View Phone Info - Nokia Lumia Icon
[Device-Specific Instructions]
View Phone Number - Nokia Lumia Icon
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Quiet Hours - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia Icon
[Device-Specific Instructions]
Airplane Mode - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Nokia Lumia Icon to change alert sounds, turn off GPS and more.
Nokia Lumia Icon Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Nokia Lumia Icon by adjusting the screen timeout.
Nokia Lumia Icon Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia Icon to Airplane mode.
Touch Screen Settings - Nokia Lumia Icon
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Add a Microsoft® Account - Nokia Lumia Icon
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Nokia Lumia Icon.
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia Icon
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Nokia Lumia Icon
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Find My Phone Settings - Windows® Phone
[Device-Specific Instructions]
Locate My Device - Find My Phone - Website - Windows® Phone
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Searching Locally
[Interactive Simulation]
Learn how to find places around you in a chosen category using HERE Drive+ Maps on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Traffic On and Off
[Interactive Simulation]
A visual guide for how to add layers to HERE Drive+ Maps to view current traffic on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Turn-by-Turn Navigation
[Interactive Simulation]
A visual guide on how to navigate to a location using HERE Drive+ Maps on your Nokia Lumia Icon.

Home Screen

Manage Tiles - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Creating a Folder on the Start Screen
[Interactive Simulation]
Learn how to add folders to the start screen on your Nokia Lumia Icon to help organize your apps.
Nokia Lumia Icon Simulator: Customizing The Lock Screen
[Interactive Simulation]
Learn how to customize the Start screen color scheme on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Moving a Tile to the Start Screen
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Tile to the Start Screen
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Resizing a Tile to the Start Screen
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Unpinning a Tile to the Start Screen
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Nokia Lumia Icon.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Turn Mobile Hotspot On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile Hotspot Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Nokia Lumia Icon as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Turn Data On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Access Websites - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Allow / Block Browser Cookies - Nokia Lumia Icon
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia Icon, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Nokia Lumia Icon, so it's easy to find later.
Nokia Lumia Icon Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Nokia Lumia Icon.
Web Browser - Nokia Lumia Icon
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Nokia Lumia Icon.

Lock, Unlock, Password & Security

Create a Device Password - Nokia Lumia Icon
[Device-Specific Instructions]
Unlock the Device - Nokia Lumia Icon
[Device-Specific Instructions]
Turn SIM PIN On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Change Device Password - Nokia Lumia Icon
[Device-Specific Instructions]
Modify SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Nokia Lumia Icon to help protect your private information.
Nokia Lumia Icon Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Nokia Lumia Icon.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - Nokia Lumia Icon
[Device-Specific Instructions]
Check Memory - Nokia Lumia Icon
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Nokia Lumia Icon
[Device-Specific Instructions]

Navigating & Multitasking

Nokia Lumia Icon Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Learn how to add events to a calendar in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
Learn how to add photos and videos to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room as a private sharing space for select contacts using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Inviting Contacts to a Room
[Interactive Simulation]
Learn how to invite contacts to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make a list for a Room, like a grocery or party planning list, using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to use your S Pen™ to write on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Your Location with a Room
[Interactive Simulation]
Learn how to share your location in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Nokia Lumia Icon.

Near Field Communication (NFC)

Turn NFC On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

Operating System & Software

Windows 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Microsoft Lumia Icon Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Device Powered On) - Nokia Lumia Icon
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - Nokia Lumia Icon
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Check for System Updates - Nokia Lumia Icon
[Device-Specific Instructions]
View Software Version - Nokia Lumia Icon
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Turn SIM PIN On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Modify SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a nano SIM card from your Nokia Lumia Icon.
View SIM Card Number - Nokia Lumia Icon
[Device-Specific Instructions]

Social Networking

Nokia Lumia Icon Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Nokia Lumia Icon to help protect your account.
Nokia Lumia Icon Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Nokia Lumia Icon.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Nokia Lumia Icon
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Set a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Assign a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Speakerphone - Nokia Lumia Icon
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia Icon
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Delete Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Send Video Message - Nokia Lumia Icon
[Device-Specific Instructions]
View Text Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Nokia Lumia Icon.

Visual & Hearing Accessibility

TTY Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Turn Narrator On / Off - Windows® Phone
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Customizing the Start Screen Theme
[Interactive Simulation]
Discover how to change the background of the Home screen on your Nokia Lumia Icon.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Remove / Forget Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Network Mode Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Wi-Fi Network - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Nokia Lumia Icon to connect to a Wi-Fi network, so you can access the internet without using data.
Remove Wi-Fi Connection - Nokia Lumia Icon
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

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