Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Move Pictures/Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - Nokia Lumia Icon
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Nokia Lumia Icon Getting Started
[Video]
Take a tour of your Nokia Lumia Icon and see how to insert a nano SIM card.
Length: 1:59
Nokia Lumia Icon Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Nokia Lumia Icon.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Inserting/Removing - Windows® Phone
[Device-Specific Instructions]
Soft Reset - Nokia Lumia Icon
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Battery Overview - Nokia Lumia Icon
[Device-Specific Instructions]
Battery Saver - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Using Battery Saver
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Nokia Lumia Icon's battery life for the most important functions.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Bluetooth® On/Off - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Nokia Lumia Icon with your Bluetooth device.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia Icon
[Device-Specific Instructions]
Place a Conference Call - Nokia Lumia Icon
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Delete Call History - Nokia Lumia Icon
[Device-Specific Instructions]
Dial a Number - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Nokia Lumia Icon to call a new number.
Nokia Lumia Icon Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
See how to teach kids to call 911 on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Nokia Lumia Icon.
Redial - Nokia Lumia Icon
[Device-Specific Instructions]
View Call History - Nokia Lumia Icon
[Device-Specific Instructions]

Camera, Photos & Videos

Nokia Lumia Icon Camera Smart Sequence
[Video]
Use Smart Sequence to get the group's best smiles with your Nokia Lumia Icon.
Length: 2:28
Nokia Lumia Icon Using the Video Trimmer
[Video]
Edit the videos you shoot right from your phone with Nokia Video Trimmer, a free app in the Windows Phone Store.
Length: 2:23
Move Pictures/Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Nokia Lumia Icon Camera
[Video]
Update to Nokia Camera and learn how to use the settings to take great photos with your Nokia Lumia Icon.
Length: 4:22
Nokia Lumia Icon Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access the camera from the Lock screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Find out how to take a picture while recording a video on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Flash On and Off
[Interactive Simulation]
See how to take a picture with the flash on using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Nokia Lumia Icon.
View Pictures - Nokia Lumia Icon
[Device-Specific Instructions]
View Videos - Nokia Lumia Icon
[Device-Specific Instructions]

Contacts

Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia Icon
[Device-Specific Instructions]
Delete a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Unlink a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Caller-ID Image - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Link a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Nokia Lumia Icon without looking at it.
Nokia Lumia Icon Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Importing Contacts
[Interactive Simulation]
A visual guide on how to import contacts from an account to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Nokia Lumia Icon.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Enable/Disable Data - Nokia Lumia Icon
[Device-Specific Instructions]
Data Roaming - Nokia Lumia Icon
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Nokia
[Device-Specific Instructions]
View MAC Address - Nokia Lumia Icon
[Device-Specific Instructions]
View Phone Information - Nokia Lumia Icon
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia Icon
[Device-Specific Instructions]
Quiet Hours - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia Icon
[Device-Specific Instructions]
Alerts - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Nokia Lumia Icon to change alert sounds, turn off GPS and more.
Nokia Lumia Icon Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Nokia Lumia Icon by adjusting the screen timeout.
Nokia Lumia Icon Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia Icon to Airplane mode.
Touch Screen Settings - Nokia Lumia Icon
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Microsoft® Account - Nokia Lumia Icon
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Nokia Lumia Icon.
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia Icon
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Nokia Lumia Icon
[Device-Specific Instructions]
View Email Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Locate My Device - Find My Phone - Website - Windows® Phone
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia Icon
[Device-Specific Instructions]
GPS Location - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Searching Locally
[Interactive Simulation]
Learn how to find places around you in a chosen category using HERE Drive+ Maps on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Traffic On and Off
[Interactive Simulation]
A visual guide for how to add layers to HERE Drive+ Maps to view current traffic on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Turn-by-Turn Navigation
[Interactive Simulation]
A visual guide on how to navigate to a location using HERE Drive+ Maps on your Nokia Lumia Icon.

Home Screen

Manage Tiles - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Creating a Folder on the Start Screen
[Interactive Simulation]
Learn how to add folders to the start screen on your Nokia Lumia Icon to help organize your apps.
Nokia Lumia Icon Simulator: Customizing The Lock Screen
[Interactive Simulation]
Learn how to customize the Start screen color scheme on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Moving a Tile to the Start Screen
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Tile to the Start Screen
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Resizing a Tile to the Start Screen
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Unpinning a Tile to the Start Screen
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Nokia Lumia Icon.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - Nokia Lumia Icon
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Nokia Lumia Icon as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Browser Cookies On/Off - Nokia Lumia Icon
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia Icon, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Nokia Lumia Icon, so it's easy to find later.
Nokia Lumia Icon Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Nokia Lumia Icon.
Web Browser - Nokia Lumia Icon
[Device-Specific Instructions]
Websites - Nokia Lumia Icon
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Nokia Lumia Icon.

Lock, Unlock, Password & Security

Create a Device Password - Nokia Lumia Icon
[Device-Specific Instructions]
Unlock the Device - Nokia Lumia Icon
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Nokia Lumia Icon to help protect your private information.
Nokia Lumia Icon Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Nokia Lumia Icon.
Password Options - Nokia Lumia Icon
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Memory Card Formatting - Nokia Lumia Icon
[Device-Specific Instructions]
Check Memory - Nokia Lumia Icon
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Nokia Lumia Icon
[Device-Specific Instructions]

Navigating & Multitasking

Nokia Lumia Icon Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Learn how to add events to a calendar in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
Learn how to add photos and videos to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room as a private sharing space for select contacts using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Inviting Contacts to a Room
[Interactive Simulation]
Learn how to invite contacts to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make a list for a Room, like a grocery or party planning list, using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to use your S Pen™ to write on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Your Location with a Room
[Interactive Simulation]
Learn how to share your location in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Nokia Lumia Icon.

Near Field Communication (NFC)

Operating System & Software

Windows 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Microsoft Lumia Icon Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered On) - Nokia Lumia Icon
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Check for System Updates - Nokia Lumia Icon
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Nokia Lumia Icon
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
View Software Version - Nokia Lumia Icon
[Device-Specific Instructions]
Install System Updates - Nokia Lumia Icon
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a nano SIM card from your Nokia Lumia Icon.
View the SIM Card Number - Nokia Lumia Icon
[Device-Specific Instructions]

Social Networking

Nokia Lumia Icon Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Nokia Lumia Icon to help protect your account.
Nokia Lumia Icon Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Nokia Lumia Icon.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Volume Controls - Nokia Lumia Icon
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Assign a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Alerts - Nokia Lumia Icon
[Device-Specific Instructions]
Speakerphone - Nokia Lumia Icon
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia Icon
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Send Video Message - Nokia Lumia Icon
[Device-Specific Instructions]
Delete Messages - Nokia Lumia Icon
[Device-Specific Instructions]
View Text Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Nokia Lumia Icon.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Nokia Lumia Icon
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Customizing the Start Screen Theme
[Interactive Simulation]
Discover how to change the background of the Home screen on your Nokia Lumia Icon.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Network Mode Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Wi-Fi Network - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Nokia Lumia Icon to connect to a Wi-Fi network, so you can access the internet without using data.
Remove Wi-Fi Connection - Nokia Lumia Icon
[Device-Specific Instructions]
Wi-Fi On/Off - Nokia Lumia Icon
[Device-Specific Instructions]

Still Have Questions?


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