Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple Watch® Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Motorola moto e4
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Remove SD Card - Nokia Lumia Icon
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Pictures / Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
To update the e911 address on your device that's used by emergency personnel, view this info.
View Signal Strength - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Getting Started
[Video]
Take a tour of your Nokia Lumia Icon and see how to insert a nano SIM card.
Length: 1:59
Nokia Lumia Icon Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Nokia Lumia Icon.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Inserting/Removing - Windows® Phone
[Device-Specific Instructions]
Soft Reset - Nokia Lumia Icon
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Battery Overview - Nokia Lumia Icon
[Device-Specific Instructions]
Battery Saver - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Using Battery Saver
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Nokia Lumia Icon's battery life for the most important functions.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Nokia Lumia Icon with your Bluetooth device.
Turn Bluetooth® On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Place a Conference Call - Nokia Lumia Icon
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia Icon
[Device-Specific Instructions]
View Call History - Nokia Lumia Icon
[Device-Specific Instructions]
Airplane Mode - Nokia Lumia Icon
[Device-Specific Instructions]
Call a Number - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Delete Call History - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Nokia Lumia Icon to call a new number.
Nokia Lumia Icon Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
See how to teach kids to call 911 on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Nokia Lumia Icon.
Redial - Nokia Lumia Icon
[Device-Specific Instructions]

Camera, Photos & Videos

Nokia Lumia Icon Using the Video Trimmer
[Video]
Edit the videos you shoot right from your phone with Nokia Video Trimmer, a free app in the Windows Phone Store.
Length: 2:23
Nokia Lumia Icon Camera Smart Sequence
[Video]
Use Smart Sequence to get the group's best smiles with your Nokia Lumia Icon.
Length: 2:28
Move Pictures / Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Nokia Lumia Icon Camera
[Video]
Update to Nokia Camera and learn how to use the settings to take great photos with your Nokia Lumia Icon.
Length: 4:22
Camera Settings Support
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access the camera from the Lock screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Find out how to take a picture while recording a video on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Flash On and Off
[Interactive Simulation]
See how to take a picture with the flash on using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Nokia Lumia Icon.
View Pictures - Nokia Lumia Icon
[Device-Specific Instructions]
View Videos - Nokia Lumia Icon
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia Icon
[Device-Specific Instructions]
Delete a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Caller ID Image - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Link a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Nokia Lumia Icon without looking at it.
Nokia Lumia Icon Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Importing Contacts
[Interactive Simulation]
A visual guide on how to import contacts from an account to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Nokia Lumia Icon.
Unlink a Contact - Nokia Lumia Icon
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Turn Data On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Data Roaming - Nokia Lumia Icon
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Nokia
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View MAC Address - Nokia Lumia Icon
[Device-Specific Instructions]
View Phone Info - Nokia Lumia Icon
[Device-Specific Instructions]
View Phone Number - Nokia Lumia Icon
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Quiet Hours - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia Icon
[Device-Specific Instructions]
Airplane Mode - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Nokia Lumia Icon to change alert sounds, turn off GPS and more.
Nokia Lumia Icon Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Nokia Lumia Icon by adjusting the screen timeout.
Nokia Lumia Icon Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia Icon to Airplane mode.
Touch Screen Settings - Nokia Lumia Icon
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Add a Microsoft® Account - Nokia Lumia Icon
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Nokia Lumia Icon.
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia Icon
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Nokia Lumia Icon
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Find My Phone Settings - Windows® Phone
[Device-Specific Instructions]
Locate My Device - Find My Phone - Website - Windows® Phone
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Searching Locally
[Interactive Simulation]
Learn how to find places around you in a chosen category using HERE Drive+ Maps on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Traffic On and Off
[Interactive Simulation]
A visual guide for how to add layers to HERE Drive+ Maps to view current traffic on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Turn-by-Turn Navigation
[Interactive Simulation]
A visual guide on how to navigate to a location using HERE Drive+ Maps on your Nokia Lumia Icon.

Home Screen

Manage Tiles - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Creating a Folder on the Start Screen
[Interactive Simulation]
Learn how to add folders to the start screen on your Nokia Lumia Icon to help organize your apps.
Nokia Lumia Icon Simulator: Customizing The Lock Screen
[Interactive Simulation]
Learn how to customize the Start screen color scheme on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Moving a Tile to the Start Screen
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Tile to the Start Screen
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Resizing a Tile to the Start Screen
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Unpinning a Tile to the Start Screen
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Nokia Lumia Icon.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Turn Mobile Hotspot On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile Hotspot Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Nokia Lumia Icon as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Turn Data On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Access Websites - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Allow / Block Browser Cookies - Nokia Lumia Icon
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia Icon, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Nokia Lumia Icon, so it's easy to find later.
Nokia Lumia Icon Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Nokia Lumia Icon.
Web Browser - Nokia Lumia Icon
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Nokia Lumia Icon.

Lock, Unlock, Password & Security

Create a Device Password - Nokia Lumia Icon
[Device-Specific Instructions]
Unlock the Device - Nokia Lumia Icon
[Device-Specific Instructions]
Turn SIM PIN On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Change Device Password - Nokia Lumia Icon
[Device-Specific Instructions]
Modify SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Nokia Lumia Icon to help protect your private information.
Nokia Lumia Icon Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Nokia Lumia Icon.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - Nokia Lumia Icon
[Device-Specific Instructions]
Check Memory - Nokia Lumia Icon
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Nokia Lumia Icon
[Device-Specific Instructions]

Navigating & Multitasking

Nokia Lumia Icon Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Learn how to add events to a calendar in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
Learn how to add photos and videos to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room as a private sharing space for select contacts using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Inviting Contacts to a Room
[Interactive Simulation]
Learn how to invite contacts to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make a list for a Room, like a grocery or party planning list, using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to use your S Pen™ to write on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Your Location with a Room
[Interactive Simulation]
Learn how to share your location in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Nokia Lumia Icon.

Near Field Communication (NFC)

Turn NFC On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

Operating System & Software

Windows 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Microsoft Lumia Icon Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Device Powered On) - Nokia Lumia Icon
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - Nokia Lumia Icon
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Check for System Updates - Nokia Lumia Icon
[Device-Specific Instructions]
View Software Version - Nokia Lumia Icon
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Turn SIM PIN On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Modify SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a nano SIM card from your Nokia Lumia Icon.
View SIM Card Number - Nokia Lumia Icon
[Device-Specific Instructions]

Social Networking

Nokia Lumia Icon Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Nokia Lumia Icon to help protect your account.
Nokia Lumia Icon Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Nokia Lumia Icon.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Nokia Lumia Icon
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Set a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Assign a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Speakerphone - Nokia Lumia Icon
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia Icon
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Auto Receive Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Delete Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Send Video Message - Nokia Lumia Icon
[Device-Specific Instructions]
View Text Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Nokia Lumia Icon.

Visual & Hearing Accessibility

TTY Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Turn Narrator On / Off - Windows® Phone
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Customizing the Start Screen Theme
[Interactive Simulation]
Discover how to change the background of the Home screen on your Nokia Lumia Icon.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Remove / Forget Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Network Mode Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Wi-Fi Network - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Nokia Lumia Icon to connect to a Wi-Fi network, so you can access the internet without using data.
Remove Wi-Fi Connection - Nokia Lumia Icon
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.