Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Apple® iPhone® XR
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Bring Your Own Device to Your Account
[General Information]
Learn how to use My Verizon to bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Set Up Device - Nokia Lumia Icon
[Device-Specific Instructions]
Remove SD Card - Nokia Lumia Icon
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Move Pictures / Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
View Signal Strength - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Getting Started
[Video]
Take a tour of your Nokia Lumia Icon and see how to insert a nano SIM card.
Length: 1:59
Nokia Lumia Icon Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Nokia Lumia Icon.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Inserting/Removing - Windows® Phone
[Device-Specific Instructions]
Soft Reset - Nokia Lumia Icon
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Battery Overview - Nokia Lumia Icon
[Device-Specific Instructions]
Battery Saver - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Using Battery Saver
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Nokia Lumia Icon's battery life for the most important functions.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Windows® - Bluetooth® Discovery Mode
[Device-Specific Instructions]
Here's how make your Windows device visible to other Bluetooth devices.
Nokia Lumia Icon Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Nokia Lumia Icon with your Bluetooth device.
Turn Bluetooth® On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Place an International Call
[Device-Specific Instructions]
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to add a free temporary block to stop unwanted calls and messages.
Call Waiting - Smartphone
[Device-Specific Instructions]
Place a Conference Call - Nokia Lumia Icon
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia Icon
[Device-Specific Instructions]
View Call History - Nokia Lumia Icon
[Device-Specific Instructions]
Airplane Mode - Nokia Lumia Icon
[Device-Specific Instructions]
Call a Number - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Delete Call History - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Nokia Lumia Icon to call a new number.
Nokia Lumia Icon Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
See how to teach kids to call 911 on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Nokia Lumia Icon.
Redial - Nokia Lumia Icon
[Device-Specific Instructions]

Camera, Photos & Videos

Nokia Lumia Icon Using the Video Trimmer
[Video]
Edit the videos you shoot right from your phone with Nokia Video Trimmer, a free app in the Windows Phone Store.
Length: 2:23
Nokia Lumia Icon Camera Smart Sequence
[Video]
Use Smart Sequence to get the group's best smiles with your Nokia Lumia Icon.
Length: 2:28
Move Pictures / Videos from Device - Nokia Lumia Icon
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Nokia Lumia Icon Camera
[Video]
Update to Nokia Camera and learn how to use the settings to take great photos with your Nokia Lumia Icon.
Length: 4:22
Camera Settings Support
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access the camera from the Lock screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Find out how to take a picture while recording a video on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning the Flash On and Off
[Interactive Simulation]
See how to take a picture with the flash on using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Nokia Lumia Icon.
View Pictures - Nokia Lumia Icon
[Device-Specific Instructions]
View Videos - Nokia Lumia Icon
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia Icon
[Device-Specific Instructions]
Delete a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Caller ID Image - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Link a Contact - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Nokia Lumia Icon without looking at it.
Nokia Lumia Icon Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Importing Contacts
[Interactive Simulation]
A visual guide on how to import contacts from an account to your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Nokia Lumia Icon.
Unlink a Contact - Nokia Lumia Icon
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Turn Data On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Data Roaming - Nokia Lumia Icon
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.

Date & Time

Date and Time Settings - Nokia Lumia Icon
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Nokia
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - Nokia Lumia Icon
[Device-Specific Instructions]
View Phone Info - Nokia Lumia Icon
[Device-Specific Instructions]
View Phone Number - Nokia Lumia Icon
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Quiet Hours - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia Icon
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia Icon
[Device-Specific Instructions]
Airplane Mode - Nokia Lumia Icon
[Device-Specific Instructions]
DTMF - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Nokia Lumia Icon to change alert sounds, turn off GPS and more.
Nokia Lumia Icon Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Nokia Lumia Icon by adjusting the screen timeout.
Nokia Lumia Icon Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia Icon to Airplane mode.
Touch Screen Settings - Nokia Lumia Icon
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to permanently block text message spam sent from email addresses, domains or text nicknames.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Add a Microsoft® Account - Nokia Lumia Icon
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Nokia Lumia Icon.
Remove Corporate Email Account (Exchange ActiveSync) - Nokia Lumia Icon
[Device-Specific Instructions]
Removing then re-adding a work email account on your Lumia Icon often fixes email issues.
Reply to an Email Message - Nokia Lumia Icon
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Find My Phone Settings - Windows® Phone
[Device-Specific Instructions]
Locate My Device - Find My Phone - Website - Windows® Phone
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Remotely Erase Device - Find My Phone Website - Windows® Phone
[Device-Specific Instructions]
Here's how to remotely erase your Windows phone via the Find My Phone website.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Searching Locally
[Interactive Simulation]
Learn how to find places around you in a chosen category using HERE Drive+ Maps on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Turning Traffic On and Off
[Interactive Simulation]
A visual guide for how to add layers to HERE Drive+ Maps to view current traffic on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Turn-by-Turn Navigation
[Interactive Simulation]
A visual guide on how to navigate to a location using HERE Drive+ Maps on your Nokia Lumia Icon.

Home Screen

Manage Tiles - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Creating a Folder on the Start Screen
[Interactive Simulation]
Learn how to add folders to the start screen on your Nokia Lumia Icon to help organize your apps.
Nokia Lumia Icon Simulator: Customizing The Lock Screen
[Interactive Simulation]
Learn how to customize the Start screen color scheme on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Moving a Tile to the Start Screen
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Pinning a Tile to the Start Screen
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Resizing a Tile to the Start Screen
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Unpinning a Tile to the Start Screen
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Nokia Lumia Icon.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Turn Mobile Hotspot On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
To turn Mobile Hotspot on/off on your Nokia Lumia Icon or if you can't connect to Wi-Fi, see this.
Mobile Hotspot Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Nokia Lumia Icon as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
View Browser History - Windows Phone
[Device-Specific Instructions]
Turn Data On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Access Websites - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Allow / Block Browser Cookies - Nokia Lumia Icon
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia Icon, view this info.
Delete a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Nokia Lumia Icon, so it's easy to find later.
Nokia Lumia Icon Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Nokia Lumia Icon.
Web Browser - Nokia Lumia Icon
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Nokia Lumia Icon.

Lock, Unlock, Password & Security

Create a Device Password - Nokia Lumia Icon
[Device-Specific Instructions]
Unlock Screen - Nokia Lumia Icon
[Device-Specific Instructions]
To unlock the screen on your Nokia Lumia Icon, check out this info.
Turn SIM PIN On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Change Device Password - Nokia Lumia Icon
[Device-Specific Instructions]
Modify SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Nokia Lumia Icon to help protect your private information.
Nokia Lumia Icon Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Nokia Lumia Icon.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Remove SD Card - Nokia Lumia Icon
[Device-Specific Instructions]
Check Memory - Nokia Lumia Icon
[Device-Specific Instructions]

Music

Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]
Here's how to add Apple Music from your My Verizon app.
Play Music Files - Nokia Lumia Icon
[Device-Specific Instructions]

Navigating & Multitasking

Nokia Lumia Icon Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Learn how to add events to a calendar in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
Learn how to add photos and videos to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room as a private sharing space for select contacts using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Inviting Contacts to a Room
[Interactive Simulation]
Learn how to invite contacts to a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make a list for a Room, like a grocery or party planning list, using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to use your S Pen™ to write on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Sharing Your Location with a Room
[Interactive Simulation]
Learn how to share your location in a Room using your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Nokia Lumia Icon.

Near Field Communication (NFC)

Turn NFC On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

Operating System & Software

Windows 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Microsoft Lumia Icon Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Device Powered On) - Nokia Lumia Icon
[Device-Specific Instructions]
If your Lumia Icon has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Factory Data Reset (Powered Off) - Nokia Lumia Icon
[Device-Specific Instructions]
If your Lumia Icon has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Check for System Updates - Nokia Lumia Icon
[Device-Specific Instructions]
View Software Version - Nokia Lumia Icon
[Device-Specific Instructions]
Here's how to view the software version your Lumia Icon is running.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device.
Insert SIM Card - Nokia Lumia Icon
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Turn SIM PIN On / Off - Nokia Lumia Icon
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Modify SIM PIN - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a nano SIM card from your Nokia Lumia Icon.
View SIM Card Number - Nokia Lumia Icon
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Nokia Lumia Icon.
Nokia Lumia Icon Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Nokia Lumia Icon to help protect your account.
Nokia Lumia Icon Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Nokia Lumia Icon.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Nokia Lumia Icon
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls.
Set a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Assign a Ringtone - Nokia Lumia Icon
[Device-Specific Instructions]
Speakerphone - Nokia Lumia Icon
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia Icon
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon Website
[Device-Specific Instructions]
Here's how to send a text message from your computer via the My Verizon website
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Auto Receive Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Delete Messages - Nokia Lumia Icon
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Send Video Message - Nokia Lumia Icon
[Device-Specific Instructions]
View Text Messages - Nokia Lumia Icon
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Capture a Screenshot - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Nokia Lumia Icon.

Visual & Hearing Accessibility

TTY Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Windows® Smartphones
[Device-Specific Instructions]
If you're getting an error message when placing calls, view this info.
Turn Narrator On / Off - Windows® Phone
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Nokia Lumia Icon
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Customizing the Start Screen Theme
[Interactive Simulation]
Discover how to change the background of the Home screen on your Nokia Lumia Icon.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Remove / Forget Wi-Fi Connection - Windows®
[Device-Specific Instructions]
To remove a saved Wi-Fi network from your Windows, view this info.
Network Mode Settings - Nokia Lumia Icon
[Device-Specific Instructions]
Add a Wi-Fi Network - Nokia Lumia Icon
[Device-Specific Instructions]
Nokia Lumia Icon Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Nokia Lumia Icon to connect to a Wi-Fi network, so you can access the internet without using data.
Remove Wi-Fi Connection - Nokia Lumia Icon
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Nokia Lumia Icon
[Device-Specific Instructions]

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