Managing Products & Apps FAQs

General Information

  1. How do I purchase products and services for my account?

    You can purchase products for your account if you're the Account Owner or Account Manager. Learn more about account access roles. To purchase a feature online:

    1. Go to the Products & Apps page in My Verizon.

    2. Click Get it now to select the product or service you want to purchase.

    3. When the checkout window opens, choose which compatible devices you'd like the product added to.

      Note: Products that have a Download Now button rather than a Get it now button will not open a checkout window. Instead, you will be prompted to select the device(s) you want, and will receive a free text message, which will include a link to download the app from the App Store.

    4. Click Confirm Purchase to complete the checkout process for the selected devices.

    5. Click OK on the confirmation screen. If applicable, a free text message with a link to download the app from the App Store will be sent to the device/s you've selected.

    Note: If you don't want to receive a text confirmation, uncheck the checkbox before clicking OK, and no text message will be sent.

    You've successfully purchased a product or service for your account.

    You can also watch our How to Change Features video for instructions.

  2. How do I remove products and services from my account?

    1. Go to the Products & Apps page in My Verizon.

    2. Click the Manage Your Products tab at the top of the page.

    3. Select the line you want to remove the product from.

    4. Scroll to find the product you want to remove, and then click Remove From Account.

    5. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

    Note: You can only remove a product from one line at a time. To remove the same product from another line, select that line and repeat steps d and e.

    You've successfully removed a product or service from your account.

  3. How do I find out which lines and devices on my account can support a particular product or service?

    Not all products and apps are supported by all Verizon Wireless devices. To see which lines on your account are supported by a particular product:

    1. Go to the Products & Apps page in My Verizon.

    2. Scroll to find the product you're interested in purchasing.

    3. Click Show Eligible Lines. One of the following statuses will display:
      • Compatible - The line does not currently have the product and it is eligible to add.

      • Not Compatible - The line cannot have the product added because your phone or plan currently does not support it.

      • Current Feature - The line already has the selected product.

      • Pending Transaction - The line has a future-dated change that prevents you from adding the product.

      • Product Conflict - A conflicting product already exists on this line. A tool tip explains which product will be replaced by the new one and the price will reflect all changes.

    You will also see these same status displays on the checkout screen.

    Note: International services can be managed from the Change Minutes, Text or Data page.

  4. Will I extend my contract term if I purchase or remove products from my account?

    No, you won't extend your contract term by doing any of the following:

  5. How soon will I be able to use a product once I've purchased it?

    Typically you can use an added feature immediately, but it may take up to 15 minutes for submitted changes to apply to your account.

  6. When will I be billed for a product I've added to my account?

    The charge for a new product you've added will be included in your next bill.

  7. Why am I receiving a message that says, "This feature cannot be added once it's removed"?

    This means that the feature has been discontinued. Some features can remain on your plan after being discontinued, but they aren't available to be added again once they're removed.

  8. Why am I receiving a message that says "This product cannot be re-purchased once it's removed"?

    The message is telling you that the product has been discontinued. Some products can remain on your plan after being discontinued, but they aren't available to be added again once they've been removed.

  9. Where can I find the complete list of products and features on my account?

    Go to the My Plan page in My Verizon to view the current details of your plan, features, products, services and recommended services.

    Note: If you have multiple devices on your account, select the device you'd like to view features for.

  10. Can I change my products online if I have a pending order on my account?

    No. If you currently have a pending order on your account, you won't be able to add, remove or upgrade/downgrade online until the pending order is completed or removed from your account. Learn more at our Pending Orders Information page.

    An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

    Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

    To remove a pending order from your account:

    1. Go to the Pending account changes page in My Verizon.
    2. Click Delete next to the pending order you want to remove.
    3. Click Delete pending account change.