Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Moto G Play
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
Moto G™ by Motorola
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
DROID X by MOTOROLA
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Dell™ Vostro™ V13 Laptop
Yealink One TalkSM IP DECT Phone Bundle
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
LG Optimus Zone™ 2 Prepaid
LG VX5500
Nokia Lumia 2520
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Perception™
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
DROID X2 by MOTOROLA
Samsung Gear S2 classic
HTC One® max
Samsung Galaxy™ Stratosphere™
Motorola W385
Transpyre™ Prepaid
Lancet™
LG Optimus Exceed™ 2
Samsung Galaxy Tab® S
Enact™ by LG
Pantech Breakout™
DROID RAZR MAXX by MOTOROLA
DROID BIONIC by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
HTC One® remix
HTC Desire® 612
Galaxy Nexus by Samsung
LG ZONE® 4
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Watch Urbane™ 2nd Edition LTE
Lexus Connected Car
LG VX8350
DROID INCREDIBLE by HTC
Samsung Illusion™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Delphi Connect
Samsung Galaxy Tab® (7.7)
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
LG Chocolate® Touch
Pantech Caper™ Prepaid
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
LG Voyager™
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Samsung Galaxy Legend™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
Motorola XOOM™
LG Dare™
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Motorola MOTO™ VU204
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Gateway® LT2016u Netbook
Motorola V325
Luge™ by Motorola Prepaid
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Zeal™
Motorola W315
Samsung SCH-u540
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
HTC Touch Pro™
Samsung ATIV SE™
Verizon Wireless PN-300
Pantech Marauder™
LG Ally™
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG Optimus Exceed™
BlackBerry® Tour™ 9630 smartphone
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
Apple® iPad® (6th Generation) 9.7-inch
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9310 smartphone
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Nokia 6215i
Casio G'zOne Brigade®
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
Samsung Rogue™
Samsung Renown™
BlackBerry® Curve™ 9330 smartphone
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
DROID PRO by MOTOROLA

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Edit a User Account - Windows® 10
[Device-Specific Instructions]
Sign In / Out - Windows® 10
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Data via USB - Microsoft Surface 3
[Device-Specific Instructions]

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
Add Files (OneDrive) - Windows® 8
[Device-Specific Instructions]
Add a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Add a User Account - Windows® 10
[Device-Specific Instructions]
Remove a User Account - Windows® 10
[Device-Specific Instructions]
Add Files (OneDrive) - Windows® 10
[Device-Specific Instructions]
Add a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Add a User Account - Windows® 8
[Device-Specific Instructions]
Create a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Create a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Edit a User Account - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Getting to Know Your Tablet
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning the Tablet On and Off
[Interactive Simulation]
Learn how to power on and shut down your Microsoft Surface 3.
Remove a User Account - Windows® 8
[Device-Specific Instructions]
Sign In / Out - Windows® 8
[Device-Specific Instructions]
View Signal Strength - Windows® 8
[Device-Specific Instructions]

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Overview - Microsoft® Surface 3
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Windows® 10
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Microsoft Surface 3 with your Bluetooth device.

Calling & Dialing

Call Waiting - Smartphone
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]

Camera, Photos & Videos

Microsoft Surface 3 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Microsoft Surface 3.

Contacts

Microsoft Surface 3 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
A visual guide for how to add or delete contacts from your Favorites list on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Microsoft Surface 3.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Turn Data On / Off - Windows® 10
[Device-Specific Instructions]
Data Roaming - Windows® 8
[Device-Specific Instructions]
Turn Data On / Off - Windows® 8
[Device-Specific Instructions]
Data Roaming - Windows® 10
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Windows® 10
[Device-Specific Instructions]
Date and Time Settings - Windows® 8
[Device-Specific Instructions]
If your Windows 8 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View Device Info - Windows® 10
[Device-Specific Instructions]
View Device Info - Windows® 8
[Device-Specific Instructions]
View MAC Address - Windows® 10
[Device-Specific Instructions]
View MAC Address - Windows® 8
[Device-Specific Instructions]
View Phone Number - Windows® 10
[Device-Specific Instructions]
View Phone Number - Windows® 8
[Device-Specific Instructions]

Device Settings

Turn Screen Rotation On / Off - Windows® 10
[Device-Specific Instructions]
Touch Screen Settings - Microsoft Surface 3
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]
Airplane Mode - Windows® 10
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Microsoft Surface 3 for changing alert sounds, turning off GPS and more.
Microsoft Surface 3 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Microsoft Surface 3 by adjusting the screen timeout.
Microsoft Surface 3 Simulator: Changing Sounds
[Interactive Simulation]
Learn how to change the notification sounds on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for muting your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Microsoft Surface 3 to Airplane mode.
Turn Tablet Mode On / Off - Windows® 10
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
View Email Messages - Windows® 10
[Device-Specific Instructions]
Add a Personal Email Account - Windows® 10
[Device-Specific Instructions]
Add a Personal Email Account - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Microsoft Surface 3.
Remove Corporate Email Account (Exchange ActiveSync®) - Windows® 10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues.
Remove a Personal Email Account - Windows® 10
[Device-Specific Instructions]
Removing then re-adding an email account on Windows 10 often fixes email issues.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Windows® 8
[Device-Specific Instructions]

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Turn GPS Location On / Off - Windows® 10
[Device-Specific Instructions]
Turn GPS Location On / Off - Windows® 8
[Device-Specific Instructions]

Home Screen

Manage Tiles - Windows® 10
[Device-Specific Instructions]
Manage Tiles - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Moving a Tile
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Pinning a Tile
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Resizing a Tile
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Unpinning a Tile
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Microsoft Surface 3.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Turn Mobile Hotspot On / Off - Windows® 10
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 10
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - Windows® 8
[Device-Specific Instructions]
Change Mobile Hotspot Password - Windows® 8
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 8
[Device-Specific Instructions]

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Web Browser - Windows® 10
[Device-Specific Instructions]
Delete Temporary Internet Files and Cookies - Microsoft Edge
[Device-Specific Instructions]
Here's how to delete temp files and cookies from your Edge browser.
Add a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Allow / Block Browser Cookies - Microsoft® Edge
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Edge browser on your device, view this info.
Delete a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Edit a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Launch a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Microsoft Surface 3, so it's easy to find later.
Microsoft Surface 3 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Microsoft Surface 3.
Web Browser - Windows® 8
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Microsoft Surface 3
[Device-Specific Instructions]
Turn Voice Input On / Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Microsoft Surface 3 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Microsoft Surface 3.

Lock, Unlock, Password & Security

Device Lock - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Customizing the Lock Screen
[Interactive Simulation]
An interactive guide on how to add and change the apps that appear on the Lock screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Microsoft Surface 3 to help protect your private information.
Microsoft Surface 3 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Microsoft Surface 3.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Format SD Card - Windows® 10
[Device-Specific Instructions]
Insert SD Card - Microsoft® Surface 3
[Device-Specific Instructions]
Remove SD Card - Microsoft® Surface 3
[Device-Specific Instructions]
Format SD Card - Windows® 8
[Device-Specific Instructions]
Check Memory - Windows® 10
[Device-Specific Instructions]
To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info.
Check Memory - Windows® 8
[Device-Specific Instructions]

Navigating & Multitasking

Microsoft Surface 3 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily find, open and close apps that are running on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Navigating the Tablet's Screen
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Switching to Desktop Computer Mode
[Interactive Simulation]
Learn how to switch to desktop computer mode on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Apps Side-by-Side
[Interactive Simulation]
Learn how to use two apps at the same time on your Microsoft Surface 3.

Operating System & Software

Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Install Device Software Update - Windows® 8
[Device-Specific Instructions]
View Software Version - Windows® OS
[Device-Specific Instructions]

SIM Card

4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Microsoft® Surface 3
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 10
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 8
[Device-Specific Instructions]
View SIM Card Number - Windows® 10
[Device-Specific Instructions]
View SIM Card Number - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to put a nano SIM card into your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to take a nano SIM card out of your Microsoft Surface 3.
Remove SIM Card - Microsoft® Surface 3
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Microsoft Surface 3 to help protect your account.
Microsoft Surface 3 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Microsoft Surface 3.

Sounds, Volume & Audio

Volume Controls - Microsoft Surface 3
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Windows® 10
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.

Tips, Tricks & Shortcuts

Capture a Screenshot - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Finding More Help and Tips
[Interactive Simulation]
Discover how to find videos and tutorials that can help you learn to use your Microsoft Surface 3.

Wallpapers/Theme

Microsoft Surface 3 Simulator: Changing the Start Screen Color
[Interactive Simulation]
Discover how to customize the Start screen color scheme on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Changing the Start Screen Theme
[Interactive Simulation]
Learn how to customize the Start screen theme on your Microsoft Surface 3.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Edit Access Point Name (APN) - Windows® 8
[Device-Specific Instructions]
Edit Access Point Name (APN) - Windows® 10
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Windows® 8
[Device-Specific Instructions]
Forget Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Microsoft Surface 3 to connect to a Wi-Fi network, so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Windows® 10
[Device-Specific Instructions]

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