Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Edit a User Account - Windows® 10
[Device-Specific Instructions]
Sign In / Out - Windows® 10
[Device-Specific Instructions]

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Data via USB - Microsoft Surface 3
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
Signal Strength - Windows® 10
[Device-Specific Instructions]
Add Files (OneDrive) - Windows® 8
[Device-Specific Instructions]
Add a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Add a User Account - Windows® 10
[Device-Specific Instructions]
Remove a User Account - Windows® 10
[Device-Specific Instructions]
Add Files (OneDrive) - Windows® 10
[Device-Specific Instructions]
Add a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Add a User Account - Windows® 8
[Device-Specific Instructions]
Create a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Create a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Edit a User Account - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Getting to Know Your Tablet
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning the Tablet On and Off
[Interactive Simulation]
Learn how to power on and shut down your Microsoft Surface 3.
Remove a User Account - Windows® 8
[Device-Specific Instructions]
Sign In / Out - Windows® 8
[Device-Specific Instructions]
Signal Strength - Windows® 8
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Overview - Microsoft Surface 3
[Device-Specific Instructions]

Bluetooth

Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Windows® 10
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Microsoft Surface 3 with your Bluetooth device.

Calling & Dialing

Call Waiting - Smartphone
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]

Camera, Photos & Videos

Microsoft Surface 3 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Microsoft Surface 3.

Contacts

Microsoft Surface 3 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
A visual guide for how to add or delete contacts from your Favorites list on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Microsoft Surface 3.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - Windows® 10
[Device-Specific Instructions]
Data Roaming - Windows® 10
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Windows® 10
[Device-Specific Instructions]
Date and Time Settings - Windows® 8
[Device-Specific Instructions]
If your Windows 8 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Windows® 10
[Device-Specific Instructions]
View MAC Address - Windows® 10
[Device-Specific Instructions]
View MAC Address - Windows® 8
[Device-Specific Instructions]
View Phone Number - Windows® 10
[Device-Specific Instructions]
View Phone Number - Windows® 8
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Windows® 10
[Device-Specific Instructions]
Touch Screen Settings - Microsoft Surface 3
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 10
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Microsoft Surface 3 for changing alert sounds, turning off GPS and more.
Microsoft Surface 3 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Microsoft Surface 3 by adjusting the screen timeout.
Microsoft Surface 3 Simulator: Changing Sounds
[Interactive Simulation]
Learn how to change the notification sounds on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for muting your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Microsoft Surface 3 to Airplane mode.
Turn Tablet Mode On/Off - Windows® 10
[Device-Specific Instructions]

Email/Gmail

View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Email Messages - Windows® 10
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Microsoft Surface 3.
Remove Corporate Email Account (Exchange ActiveSync®) - Windows® 10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues.
Remove a Personal (POP / IMAP) Account - Windows® 10
[Device-Specific Instructions]
Removing then re-adding an email account on Windows 10 often fixes email issues.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Windows® 8
[Device-Specific Instructions]

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Turn GPS Location On / Off - Windows® 10
[Device-Specific Instructions]
Turn GPS Location On / Off - Windows® 8
[Device-Specific Instructions]

Home Screen

Manage Tiles - Windows® 10
[Device-Specific Instructions]
Manage Tiles - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Moving a Tile
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Pinning a Tile
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Resizing a Tile
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Unpinning a Tile
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Microsoft Surface 3.

Hotspot

Turn Mobile Hotspot On / Off - Windows® 10
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 10
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - Windows® 8
[Device-Specific Instructions]
Change Mobile Hotspot Password - Windows® 8
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 8
[Device-Specific Instructions]

Internet & Web Browser

Web Browser - Windows® 10
[Device-Specific Instructions]
Add a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Delete a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Edit a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Launch a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Microsoft Surface 3, so it's easy to find later.
Microsoft Surface 3 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Microsoft Surface 3.
Web Browser - Windows® 8
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Microsoft Surface 3
[Device-Specific Instructions]
Turn Voice Input On/Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Microsoft Surface 3 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Microsoft Surface 3.

Lock, Unlock, Password & Security

Device Lock - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Customizing the Lock Screen
[Interactive Simulation]
An interactive guide on how to add and change the apps that appear on the Lock screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Microsoft Surface 3 to help protect your private information.
Microsoft Surface 3 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Microsoft Surface 3.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Format SD Card - Windows® 10
[Device-Specific Instructions]
Insert the Memory Card - Microsoft Surface 3
[Device-Specific Instructions]
Remove the Memory Card - Microsoft Surface 3
[Device-Specific Instructions]
Format SD Card - Windows® 8
[Device-Specific Instructions]
Check Memory - Windows® 10
[Device-Specific Instructions]
To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info.
Check Memory - Windows® 8
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Microsoft Surface 3 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily find, open and close apps that are running on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Navigating the Tablet's Screen
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Switching to Desktop Computer Mode
[Interactive Simulation]
Learn how to switch to desktop computer mode on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Apps Side-by-Side
[Interactive Simulation]
Learn how to use two apps at the same time on your Microsoft Surface 3.

Operating System & Software

Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Install System Updates - Windows® 10
[Device-Specific Instructions]
Install System Updates - Windows® 8
[Device-Specific Instructions]
View Software Version - Windows® OS
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Microsoft Surface 3
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 10
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 8
[Device-Specific Instructions]
View SIM Card Number - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to put a nano SIM card into your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to take a nano SIM card out of your Microsoft Surface 3.
Remove the SIM Card - Microsoft Surface 3
[Device-Specific Instructions]

Social Networking

Microsoft Surface 3 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Microsoft Surface 3 to help protect your account.
Microsoft Surface 3 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Microsoft Surface 3.

Sounds, Volume & Audio

Volume Controls - Microsoft Surface 3
[Device-Specific Instructions]

Text & Multimedia Messaging

Garbled Message
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Capture a Screenshot - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Finding More Help and Tips
[Interactive Simulation]
Discover how to find videos and tutorials that can help you learn to use your Microsoft Surface 3.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Microsoft Surface 3 Simulator: Changing the Start Screen Color
[Interactive Simulation]
Discover how to customize the Start screen color scheme on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Changing the Start Screen Theme
[Interactive Simulation]
Learn how to customize the Start screen theme on your Microsoft Surface 3.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Edit Access Point Name (APN) - Windows® 8
[Device-Specific Instructions]
Edit Access Point Name (APN) - Windows® 10
[Device-Specific Instructions]
Forget Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Microsoft Surface 3 to connect to a Wi-Fi network, so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Windows® 10
[Device-Specific Instructions]

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