Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Edit a User Account - Windows® 10
[Device-Specific Instructions]
Sign In / Out - Windows® 10
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Data via USB - Microsoft Surface 3
[Device-Specific Instructions]

Basics

What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Add Files (OneDrive) - Windows® 8
[Device-Specific Instructions]
Add a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Add a User Account - Windows® 10
[Device-Specific Instructions]
Remove a User Account - Windows® 10
[Device-Specific Instructions]
Add Files (OneDrive) - Windows® 10
[Device-Specific Instructions]
Add a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Add a User Account - Windows® 8
[Device-Specific Instructions]
Create a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Create a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Edit a User Account - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Getting to Know Your Tablet
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning the Tablet On and Off
[Interactive Simulation]
Learn how to power on and shut down your Microsoft Surface 3.
Remove a User Account - Windows® 8
[Device-Specific Instructions]
Sign In / Out - Windows® 8
[Device-Specific Instructions]
View Signal Strength - Windows® 8
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Overview - Microsoft Surface 3
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Windows® 10
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Microsoft Surface 3 with your Bluetooth device.

Calling & Dialing

Call Waiting - Smartphone
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]

Camera, Photos & Videos

Microsoft Surface 3 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Microsoft Surface 3.

Contacts

Microsoft Surface 3 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
A visual guide for how to add or delete contacts from your Favorites list on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Microsoft Surface 3.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - Windows® 10
[Device-Specific Instructions]
Data Roaming - Windows® 8
[Device-Specific Instructions]
Turn Data On / Off - Windows® 8
[Device-Specific Instructions]
Data Roaming - Windows® 10
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Windows® 10
[Device-Specific Instructions]
Date and Time Settings - Windows® 8
[Device-Specific Instructions]
If your Windows 8 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Check for Physical Damage
[Device-Specific Instructions]
View Device Info - Windows® 10
[Device-Specific Instructions]
View Device Info - Windows® 8
[Device-Specific Instructions]
View MAC Address - Windows® 10
[Device-Specific Instructions]
View MAC Address - Windows® 8
[Device-Specific Instructions]
View Phone Number - Windows® 10
[Device-Specific Instructions]
View Phone Number - Windows® 8
[Device-Specific Instructions]

Device Settings

Turn Screen Rotation On / Off - Windows® 10
[Device-Specific Instructions]
Touch Screen Settings - Microsoft Surface 3
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]
Airplane Mode - Windows® 10
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Microsoft Surface 3 for changing alert sounds, turning off GPS and more.
Microsoft Surface 3 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Microsoft Surface 3 by adjusting the screen timeout.
Microsoft Surface 3 Simulator: Changing Sounds
[Interactive Simulation]
Learn how to change the notification sounds on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for muting your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Microsoft Surface 3 to Airplane mode.
Turn Tablet Mode On / Off - Windows® 10
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
View Email Messages - Windows® 10
[Device-Specific Instructions]
Add a Personal Email Account - Windows® 10
[Device-Specific Instructions]
Add a Personal Email Account - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Microsoft Surface 3.
Remove Corporate Email Account (Exchange ActiveSync®) - Windows® 10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues.
Remove a Personal Email Account - Windows® 10
[Device-Specific Instructions]
Removing then re-adding an email account on Windows 10 often fixes email issues.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Windows® 8
[Device-Specific Instructions]

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Turn GPS Location On / Off - Windows® 10
[Device-Specific Instructions]
Turn GPS Location On / Off - Windows® 8
[Device-Specific Instructions]

Home Screen

Manage Tiles - Windows® 10
[Device-Specific Instructions]
Manage Tiles - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Moving a Tile
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Pinning a Tile
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Resizing a Tile
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Unpinning a Tile
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Microsoft Surface 3.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Turn Mobile Hotspot On / Off - Windows® 10
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 10
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - Windows® 8
[Device-Specific Instructions]
Change Mobile Hotspot Password - Windows® 8
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 8
[Device-Specific Instructions]

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Web Browser - Windows® 10
[Device-Specific Instructions]
Add a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Delete a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Edit a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Launch a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Microsoft Surface 3, so it's easy to find later.
Microsoft Surface 3 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Microsoft Surface 3.
Web Browser - Windows® 8
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Microsoft Surface 3
[Device-Specific Instructions]
Turn Voice Input On / Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Microsoft Surface 3 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Microsoft Surface 3.

Lock, Unlock, Password & Security

Device Lock - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Customizing the Lock Screen
[Interactive Simulation]
An interactive guide on how to add and change the apps that appear on the Lock screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Microsoft Surface 3 to help protect your private information.
Microsoft Surface 3 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Microsoft Surface 3.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Format SD Card - Windows® 10
[Device-Specific Instructions]
Insert SD Card - Microsoft® Surface 3
[Device-Specific Instructions]
Remove SD Card - Microsoft® Surface 3
[Device-Specific Instructions]
Format SD Card - Windows® 8
[Device-Specific Instructions]
Check Memory - Windows® 10
[Device-Specific Instructions]
To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info.
Check Memory - Windows® 8
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Microsoft Surface 3 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily find, open and close apps that are running on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Navigating the Tablet's Screen
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Switching to Desktop Computer Mode
[Interactive Simulation]
Learn how to switch to desktop computer mode on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Apps Side-by-Side
[Interactive Simulation]
Learn how to use two apps at the same time on your Microsoft Surface 3.

Operating System & Software

Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Install System Updates - Windows® 8
[Device-Specific Instructions]
View Software Version - Windows® OS
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Microsoft® Surface 3
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 10
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 8
[Device-Specific Instructions]
View SIM Card Number - Windows® 10
[Device-Specific Instructions]
View SIM Card Number - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to put a nano SIM card into your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to take a nano SIM card out of your Microsoft Surface 3.
Remove SIM Card - Microsoft® Surface 3
[Device-Specific Instructions]

Social Networking

Microsoft Surface 3 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Microsoft Surface 3 to help protect your account.
Microsoft Surface 3 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Microsoft Surface 3.

Sounds, Volume & Audio

Volume Controls - Microsoft Surface 3
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Windows® 10
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Capture a Screenshot - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Finding More Help and Tips
[Interactive Simulation]
Discover how to find videos and tutorials that can help you learn to use your Microsoft Surface 3.

Wallpapers/Theme

Microsoft Surface 3 Simulator: Changing the Start Screen Color
[Interactive Simulation]
Discover how to customize the Start screen color scheme on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Changing the Start Screen Theme
[Interactive Simulation]
Learn how to customize the Start screen theme on your Microsoft Surface 3.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Edit Access Point Name (APN) - Windows® 8
[Device-Specific Instructions]
Edit Access Point Name (APN) - Windows® 10
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Windows® 8
[Device-Specific Instructions]
Forget Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Microsoft Surface 3 to connect to a Wi-Fi network, so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Windows® 10
[Device-Specific Instructions]

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