Microsoft Surface 3 4G LTE - Support Overview

Find device-specific support and online tools for your Microsoft Surface 3 4G LTE Tablet.
Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Apple® iPhone® XR
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activate New Device - Existing Verizon Customer
[Device-Specific Instructions]
Here's how to activate your new device.
Set Up Device - Microsoft® Surface 3
[Device-Specific Instructions]
Windows® 10 - Edit a User Account
[Device-Specific Instructions]
Here's how to edit a user account from your Windows 10 device.
Windows® 10 - Sign In / Out
[Device-Specific Instructions]
Here's how to sign in or out of your account on your Windows 10 device.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Data via USB - Microsoft Surface 3
[Device-Specific Instructions]
Windows® 10 - Turn On Automatic Backup (OneDrive)
[Device-Specific Instructions]
Here's how to turn on automatic backup for OneDrive on your Windows 10 device.
Windows® 10 - Turn Off Automatic Backup (OneDrive)
[Device-Specific Instructions]
Here's how to turn off automatic backup for OneDrive on your Windows 10 device.

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Add Files (OneDrive) - Windows® 8
[Device-Specific Instructions]
Add a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Add a User Account
[Device-Specific Instructions]
Here's how to add a user profile so multiple people can use your Windows 10 device.
Windows® 10 - Remove a User Account
[Device-Specific Instructions]
Here's how to remove a user account (guest user profile) from your Windows 10 device.
Add a User Account - Windows® 8
[Device-Specific Instructions]
Create a Microsoft Account - Windows® 8
[Device-Specific Instructions]
Edit a User Account - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Getting to Know Your Tablet
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning the Tablet On and Off
[Interactive Simulation]
Learn how to power on and shut down your Microsoft Surface 3.
Remove a User Account - Windows® 8
[Device-Specific Instructions]
Sign In / Out - Windows® 8
[Device-Specific Instructions]
View Signal Strength - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Add Files (OneDrive)
[Device-Specific Instructions]
Here's how to add files on your Windows 10 device via OneDrive.
Windows® 10 - Add a Microsoft® Account
[Device-Specific Instructions]
Here's how to add Microsoft account using Windows 10.
Windows® 10 - Create a Microsoft® Account
[Device-Specific Instructions]
Here's how to create a Microsoft account for your Windows 10 device.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Overview - Microsoft® Surface 3
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Windows® - Bluetooth® Discovery Mode
[Device-Specific Instructions]
Here's how make your Windows device visible to other Bluetooth devices.
Turn Bluetooth® On / Off - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Turn Bluetooth® On / Off
[Device-Specific Instructions]
Here's how to turn Bluetooth for your Windows 10 device on or off.
Microsoft Surface 3 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Microsoft Surface 3 with your Bluetooth device.
Windows® 10 - Delete Paired Bluetooth® Connection
[Device-Specific Instructions]
Here's how to delete a Bluetooth connection from your Windows 10 device.

Calling & Dialing

Call Waiting - Smartphone
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]

Camera, Photos & Videos

Microsoft Surface 3 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Microsoft Surface 3.

Contacts

Microsoft Surface 3 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
A visual guide for how to add or delete contacts from your Favorites list on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Microsoft Surface 3.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Windows® 10 - Turn Data On / Off
[Device-Specific Instructions]
Here's how to turn cellular date for your Windows 10 device on or off.
Data Roaming - Windows® 8
[Device-Specific Instructions]
Turn Data On / Off - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Data Roaming
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.

Date & Time

Date and Time Settings - Windows® 8
[Device-Specific Instructions]
If your Windows 8 shows the incorrect date and/or time, view this info to correct it.
Windows® 10 - Date and Time Settings
[Device-Specific Instructions]
If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
Windows® 10 - View Device ID (ESN / IMEI / MEID)
[Device-Specific Instructions]
Here's how to view the device ID (IMEI) associated with your Windows 10 device.
Windows® 10 - View Device Info
[Device-Specific Instructions]
Here's how to view device info (e.g., Firmware, Network type, etc.) for your Windows 10 device.
View Device Info - Windows® 8
[Device-Specific Instructions]
Windows® 10 - View MAC Address
[Device-Specific Instructions]
Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.
View MAC Address - Windows® 8
[Device-Specific Instructions]
View Phone Number - Windows® 8
[Device-Specific Instructions]
Windows® 10 - View Phone Number
[Device-Specific Instructions]
Here's how to view the phone number associated with your Windows 10 device.

Device Settings

Windows® 10 - Turn Screen Rotation On / Off
[Device-Specific Instructions]
If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.
Touch Screen Settings - Microsoft Surface 3
[Device-Specific Instructions]
Airplane / Standalone Mode - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Microsoft Surface 3 for changing alert sounds, turning off GPS and more.
Microsoft Surface 3 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Microsoft Surface 3 by adjusting the screen timeout.
Microsoft Surface 3 Simulator: Changing Sounds
[Interactive Simulation]
Learn how to change the notification sounds on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for muting your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Microsoft Surface 3 to Airplane mode.
Turn Tablet Mode On / Off - Windows® 10
[Device-Specific Instructions]
Windows® 10 - Airplane Mode
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Windows® 10 - View Email Messages
[Device-Specific Instructions]
Here's how to view email messages on your Windows 10 device.
Add a Personal Email Account - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Microsoft Surface 3.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Add a Personal Email Account
[Device-Specific Instructions]
Here's how to add a personal email account to your Windows 10 device.
Windows® 10 - Manually Add a Personal Email Account
[Device-Specific Instructions]
Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.
Windows® 10 - Manually Set Up Corporate Email (Exchange ActiveSync®)
[Device-Specific Instructions]
Here's how to complete an advanced corporate (work) email account setup on your Windows 10 device.
Windows® 10 - Remove Corporate Email Account (Exchange ActiveSync®)
[Device-Specific Instructions]
Removing then re-adding a work email account on your Windows 10 often fixes email issues.
Windows® 10 - Remove a Personal Email Account
[Device-Specific Instructions]
Here's how to remove a personal email account from your Windows 10 device.
Windows® 10 - Set Up Corporate Email (Exchange ActiveSync®)
[Device-Specific Instructions]
Here's how to add a corporate (work) email account to your Windows 10 device.
Windows® 10 - Sign In Without a Microsoft® Account
[Device-Specific Instructions]
Here's how to sign in to your Windows 10 device without a Microsoft account.

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Windows® 10 - Turn GPS Location On / Off
[Device-Specific Instructions]
Here's how to turn the GPS location for your Windows 10 device on or off.
Turn GPS Location On / Off - Windows® 8
[Device-Specific Instructions]

Home Screen

Manage Tiles - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Moving a Tile
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Pinning a Tile
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Resizing a Tile
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Unpinning a Tile
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Microsoft Surface 3.
Windows® 10 - Manage Tiles
[Device-Specific Instructions]
Here's how to pin, unpin, resize and rearrange tiles on your Windows 10 device.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Windows® 10 - Turn Mobile Hotspot On / Off
[Device-Specific Instructions]
Here's how to turn Mobile Hotspot for your Windows 10 device on or off.
Turn Mobile Hotspot On / Off - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Mobile Hotspot Settings
[Device-Specific Instructions]
Here's how to configure Mobile Hotspot settings (e.g., password, network name, etc.) for your Windows 10 device.
Change Mobile Hotspot Password - Windows® 8
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 8
[Device-Specific Instructions]

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Windows® 10 - Create or End Internet Connection
[Device-Specific Instructions]
Here's how to create or end an internet connection on your Windows 10 device.
Windows® 10 - Web Browser
[Device-Specific Instructions]
Here's how to launch the Microsoft Edge browser on your Windows 10 device.
Delete Temporary Internet Files and Cookies - Microsoft Edge
[Device-Specific Instructions]
Here's how to delete temp files and cookies from your Edge browser.
Windows® 10 - Microsoft® Edge - Add, Delete or Open Favorites
[Device-Specific Instructions]
Here's how to add, delete or open favorites using Microsoft Edge on Windows 10.
Add a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Allow / Block Browser Cookies - Microsoft® Edge
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Edge browser on your device, view this info.
Delete a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Edit a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Launch a Browser Bookmark - Windows® 8
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Microsoft Surface 3, so it's easy to find later.
Microsoft Surface 3 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Microsoft Surface 3.
Web Browser - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Change the Browser Start / Home Page
[Device-Specific Instructions]
Here's how to change the Edge browser start / home page on your Windows 10 device.

Keyboard

Keyboard Settings - Microsoft Surface 3
[Device-Specific Instructions]
Turn Voice Input On / Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Microsoft Surface 3 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Microsoft Surface 3.

Lock, Unlock, Password & Security

Device Lock - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Customizing the Lock Screen
[Interactive Simulation]
An interactive guide on how to add and change the apps that appear on the Lock screen of your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Microsoft Surface 3 to help protect your private information.
Microsoft Surface 3 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Microsoft Surface 3.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Windows® 10 - Format SD Card
[Device-Specific Instructions]
View this info on memory card formatting options for your Windows 10 device.
Insert SD Card - Microsoft® Surface 3
[Device-Specific Instructions]
Remove SD Card - Microsoft® Surface 3
[Device-Specific Instructions]
Format SD Card - Windows® 8
[Device-Specific Instructions]
Check Memory - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Check Memory
[Device-Specific Instructions]
Here's how to free up space if your device runs slow or crashes and/or apps freeze when running them.

Navigating & Multitasking

Microsoft Surface 3 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily find, open and close apps that are running on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Navigating the Tablet's Screen
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Switching to Desktop Computer Mode
[Interactive Simulation]
Learn how to switch to desktop computer mode on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Using Apps Side-by-Side
[Interactive Simulation]
Learn how to use two apps at the same time on your Microsoft Surface 3.

Operating System & Software

Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Install Device Software Update - Windows® 8
[Device-Specific Instructions]
View Software Version - Windows® OS
[Device-Specific Instructions]
Windows® 10 - Install Device Software Update
[Device-Specific Instructions]
Here's how to check for or to install software updates on your Windows 10 device.

SIM Card

4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Microsoft® Surface 3
[Device-Specific Instructions]
Windows® 10 - Enable / Disable / Modify SIM PIN
[Device-Specific Instructions]
Here's how to enable, disable or modify the PIN associated with the SIM card for your Windows 10 device.
Unblock SIM PIN - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Unblock SIM PIN
[Device-Specific Instructions]
If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.
Windows® 10 - View SIM Card Number
[Device-Specific Instructions]
Here's how to view the number for the SIM card associated with your Windows 10 device.
View SIM Card Number - Windows® 8
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Microsoft Surface 3 Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to put a nano SIM card into your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to take a nano SIM card out of your Microsoft Surface 3.
Remove SIM Card - Microsoft® Surface 3
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Microsoft Surface 3 to help protect your account.
Microsoft Surface 3 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Microsoft Surface 3.

Sounds, Volume & Audio

Volume Controls - Microsoft Surface 3
[Device-Specific Instructions]

Status Indicators/Lights

Windows® 10 - View Signal Strength
[Device-Specific Instructions]
Here's how to view the signal strength for your Windows 10 device.

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon Website
[Device-Specific Instructions]
Here's how to send a text message from your computer via the My Verizon website

Tips, Tricks & Shortcuts

Capture a Screenshot - Microsoft Surface 3
[Device-Specific Instructions]
Microsoft Surface 3 Simulator: Finding More Help and Tips
[Interactive Simulation]
Discover how to find videos and tutorials that can help you learn to use your Microsoft Surface 3.

Wallpapers/Theme

Microsoft Surface 3 Simulator: Changing the Start Screen Color
[Interactive Simulation]
Discover how to customize the Start screen color scheme on your Microsoft Surface 3.
Microsoft Surface 3 Simulator: Changing the Start Screen Theme
[Interactive Simulation]
Learn how to customize the Start screen theme on your Microsoft Surface 3.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Windows® 10 - Add a Wi-Fi Network
[Device-Specific Instructions]
Here's how to add a Wi-Fi network on Windows 10.
Windows® 10 - Disconnect from a Wi-Fi Network
[Device-Specific Instructions]
Here's how to remove a saved Wi-Fi network from your Windows 10 device.
Windows® 10 - Manually Add a Wi-Fi Network
[Device-Specific Instructions]
Here's how to add a Wi-Fi network to your Windows10 device if the one you want doesn't display.
Edit Access Point Name (APN) - Windows® 8
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Windows® 8
[Device-Specific Instructions]
Windows® 10 - Edit Access Point Name (APN)
[Device-Specific Instructions]
Here's how to configure the APNs your Windows 10 device can use.
Microsoft Surface 3 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Microsoft Surface 3 to connect to a Wi-Fi network, so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Windows® 10 - Forget Wi-Fi Connection
[Device-Specific Instructions]
Here's how to remove a saved Wi-Fi connection from your Windows 10 device.
Windows® 10 - Turn Wi-Fi On / Off
[Device-Specific Instructions]
Here's how to turn Wi-Fi for your Windows 10 device on or off.

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