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Good Mobile Messaging FAQs

General Information
  1. Good Mobile Messaging is fully compatible with the Microsoft® Outlook® and IBM® Lotus® Notes® environments.


Using Good Mobile Messaging
  1. To turn off the signature from an individual handheld:

    1. Go to the Email application, click on the "Menu" button.
    2. Go the "Options" menu at the top, select "Email Options."
    3. Uncheck the "Append Signature" box.


  2. Good Mobile Messaging allows you to send attachments along with your email messages. You can attach a maximum of 16 files or images. Your IT administrator may also set a maximum file size allowed for attachments.

    To send an attachment:

    1. Select Compose from either the Today, Home screen, or the Good Launcher.
    2. Create a message.
    3. Select Attach File or Attach Picture.
    4. Select the file or image you want to send with your message.
    5. Select Done.


  3. You can use categories to organize your contacts by assigning contacts to various groups. Once you have assigned categories, you can sort or view contacts by category. Good Mobile Messaging includes a set of preset categories to which you can assign your contacts or you can create new categories to suit your needs. If you add a new category in Outlook on your desktop, it will be added to the list of categories on your handheld. The reverse is also true.


  4. To assign a category to a new contact:

    1. Start the "Contacts" application.
    2. Select "New Contact" from the menu; a blank form appears.
    3. Enter the contact information.
    4. In the "Categories" field, select "Choose Categories" link; the Choose Categories page appears.
    5. Select one or more categories from the list to assign to the contact. Select "New" to create a new category.
    6. Select "Done;" the New Contact form appears.
    7. Add any additional information for the contact and select "Save."
    8. Select "OK" to save the new category to the list.


  5. To assign a contact to an existing category:

    1. Start the "Contacts" application; a list of contacts appears.
    2. Select or display the contact you want to edit and then select "Edit Contact" from the menu.
    3. In the "Categories" field, select "Choose Categories" link. The Choose Categories page appears with a list from which to choose.
    4. Select or deselect categories as needed.
    5. Select "Save."


  6. Once your contacts are assigned to categories, you can specify which contacts to view based on category. For example, you can view all your personal contacts or business contacts instead of scrolling through each contact.

    To view contacts by category:

    1. Start the "Contacts" application. A list of contacts appears.
    2. Select "View by Category" from the menu.
    3. Select a category.
    4. Select "All" to view all contacts or select "Unassigned" to view the contacts that have not been assigned a category.


  7. You can block delivery of messages to the handheld from a particular sender.

    To block delivery to the handheld from a sender:

    1. Open a message from the sender you want to block.
    2. Select the sender in the "From" field.
    3. Select "Block Sender" from the menu.


    Email messages from that sender are no longer sent to your handheld. However, they will appear in Outlook® or Lotus® Notes®.

    To display a list of senders that are blocked:

    1. Open the "Inbox."
    2. Bring up the "Options" menu.
    3. Then choose "Blocked Senders."

    To unblock a sender:

    1. Open the "Options" menu.
    2. Select "Block Senders."
    3. Select the sender.
    4. Select "Remove Block" from the menu.
    5. Answer "Yes" when prompted.


Troubleshooting
  1. By default, all new email messages delivered to the Inbox in Outlook or Lotus® Notes® will appear on your handheld. However, if Outlook or Lotus Notes is set up to filter incoming messages to a folder other than the Inbox, you must set that up on your handheld as well. Otherwise, new email messages sent to that folder will not appear on the handheld, even if you manually move them to another folder.

    To synchronize messages filtered to other folders:

    1. Select "Good Messaging Preferences" from the menu in the Email window; a list of preferences appears.
    2. Select "Email Delivery;" a list of folders appears.
    3. To add a folder to the list, choose "Add Folder" from the menu; a list of your email folders appears.
    4. Navigate to and select the folder you want to add.

    You can't add the Sent Items, Deleted Items, Outbox, or Drafts folders to the list. These folders have pre-defined synchronization behavior. Incoming messages filtered to this folder will now appear on your handheld.


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