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Mobile Web FAQs

General Information
  1. Mobile Web* is an internet browser available on Verizon Wireless basic phones. From the Mobile Web home page, you can access up-to-date web content that's been optimized for viewing on your basic phone. You can also use Mobile Web to search online for your favorite websites.

    Note: Not all websites have been optimized for Mobile Web and may appear differently on your basic phone.

    *Due to recent internet privacy and security enhancements, you won't be able to access secure page (HTTPS) sites with Mobile Web.



  2. Mobile Web is already installed on Verizon Wireless basic phones at the time of purchase. It's included with Nationwide plans and The MORE Everything Plan®.



  3. Access to Mobile Web is included for no additional monthly access charge for basic phones with a Nationwide plan or The MORE Everything Plan.

    If you're on a different plan, you can sign up for Mobile Web at one of the following rates:

    • Monthly: $5/month
    • Daily: $1.99/day


    Data charges are billed according to your plan's data allowance or other applicable data feature. If your plan doesn't include data, you'll be charged the standard rate of $1.99/MB of data used.



  4. Yes, you can.



  5. Yes, as long as:

    • Your device is compatible with Mobile Web
    • You're on The MORE Everything Plan or a Nationwide plan


  6. Yes, as long as you're in the Verizon Wireless coverage area, you'll be able to use Mobile Web and receive alerts while roaming.



  7. You're connected once you make a selection from the Mobile Web home page. After 30 seconds of inactivity, your phone "times out" (meaning you'll no longer receive information and will no longer be billed for airtime or data usage).

    At that time, you can read the saved (cached) content without being billed for airtime minutes or data usage. You can reconnect to the internet by making another selection.

    Note: You can tell when the browser is re-connecting because you'll see "sending/receiving" displayed on your device.



  8. Yes, if you answer the call, your Mobile Web browsing session will be suspended. Once you end the call, you'll have the option to resume your browsing session from the point at which it was interrupted.



  9. No, SSL mobile sites and HTML secure sites aren't accessible from Mobile Web.



Using Mobile Web
  1. No, you can use Mobile Web without signing in.



  2. In Mobile Web, go to Customer Support and select My Bill. Follow the prompts to view your usage. (Not available in all markets.)



  3. News articles are available from the Mobile Web home page and in the News category. Content providers such as CNN and ABC News also provide headlines and articles.



  4. You can perform a Search by clicking Search on the portal (Option 0) or by pressing your phone browser right soft key.

    If you know the URL of a website, you can also enter it into the Go to URL feature.



  5. To search for a website on Mobile Web:

    1. On the Mobile Web home page, select Option 0 or press the button on your phone with a Search icon (available on some phones).

    2. Enter a keyword in the search box and click Search.

    You'll be presented with relevant search results. Mobile sites will be presented at the top, and the desktop version of sites (or HTML version) will be presented under Top Web Results.



  6. The websites available from the Verizon Today Mobile Web portal have been optimized specifically by our Content Partners to look best on Mobile Web. The version you access from Search may not have been optimized for Mobile Web or it's the desktop (full HTML) version.



  7. To access the desktop version of a website with Mobile Web:

    1. Launch Mobile Web.

    2. From the Mobile Web home page select Option 0, or press the button on your phone with a Search icon (available on some phones).

    3. In the Search box, enter the name of the website you want to visit.

    4. Search results will display organized into categories (e.g., Mobile sites (21), News (10), Top Web Results (25), Web Images (999), etc.).

    5. Scroll down and select Top Web Results.

    6. The links in the Top Web Results section will take you to the desktop version of the website.

    You've successfully accessed the desktop version of a website.

    Note: Some websites are designed to automatically load the mobile version (not the desktop version) if you're using a mobile device. If so, then you'll only be able to view their site in the mobile version from your phone with Mobile Web.



Features
  1. Yes, you can bookmark your favorite websites on your phone with Mobile Web. You can also create folders to organize your bookmarks.



  2. The headline window provides easy access to top news headlines.



  3. These headlines change daily.



My Alerts
  1. An Alert is an event notification you requested from the Alerts link on your personal page located on the Mobile Web home page. Your Mobile Web access fee may include a bundle of Alerts. For each alert over the bundled amount available to you (according to your plan), there's a fee for overage at $0.15/inbound message. You can also receive alerts from other providers that you requested, billed at the same rate of $0.15/alert.



  2. Yes, you can receive Mobile Web alerts in most cities in the Verizon Wireless coverage area.



  3. A messaging icon displays when you receive an Alert. Go into your phone's message "inbox" to retrieve the Alert.



  4. There's no limit on the number you can receive. However, your mobile device can only store a certain number of alerts. See your mobile phone's User Guide for details on storage limits.



  5. You can receive Alerts for:

    • MSN® Hotmail®
    • MSN Messenger
    • Calendar
    • Money
    • News/Headlines
    • Lottery
    • Sports
    • Weather
    • Horoscope
    • Music
    • Carpoint Traffic


  6. Yes, you can. To learn how, go to the Help menu in Mobile Web and select Tutorials.



  7. Yes, an unread Alert will be saved for 5 days. The alerts will appear once you turn your phone back on.



My Email
  1. Mobile Web supports the following email providers:

    • MSN Hotmail
    • Yahoo!® Mail
    • AOL®


  2. No, there's no Email character limit.



  3. Attachments can only be opened from the computer, but you can forward them from your mobile phone.



  4. Yes, to create a folder:

    1. From the Mobile Web home page, go to Hotmail.
    2. Go to the Inbox tab.
    3. Select the Put in Folder... dropdown menu.
    4. Follow the onscreen prompts to name and create your new folder.

    You've successfully created a folder.

     



  5. Yes, they can be stored in Address Book under Hotmail.



Shopping
  1. Yes, you can shop at websites in the Shopping category on the Mobile Web home page.



  2. Yes, as long as a key or padlock icon is displayed.



  3. You can purchase a variety of items, including DVDs, music and books.

    From the Mobile Web home page, select Shopping to start shopping.



  4. Yes, at sites listed under the Shopping category on the Mobile Web home page.



  5. No, not at this time.



  6. If the website you're purchasing from provides email confirmations, then you can receive them.



  7. If the website you're shopping at offers order tracking, you can track your order.



Troubleshooting
  1. You can use the soft key on your phone to select Details and report error messages to Customer Service (*611) toll free (select the Internet Solutions option).



  2. Some websites are security enabled (https://). When you visit a secure site, Verizon Wireless presents a pop-up informing you about these transactions and providing you with an option to proceed with the request or press the CLR button to go back and cancel the request.

    For more information, please see Terms of Use.



  3. Due to recent internet privacy and security enhancements, you won't be able to access secure page (HTTPS) sites with Mobile Web.

    Please upgrade your device to a smartphone in order to access secure websites from your mobile device.



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