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Moto X™ - Designed by You FAQs

General Information
  1. What is Moto X - Designed by You?

    Moto X - Designed by You is the smartphone that has more than 2000 combinations of customizable features including:

    • Phone color options
    • Wallpaper images
    • Matching accessories
    • The name or greeting


    You design your own device through Motorola's Moto Maker.



  2. What is Moto Maker?

    Moto Maker is Motorola's online studio where you can create your Moto X - Designed by You and have it shipped to you in 4 business days or less.*

    *Subject to product and parts availability.



  3. What can I customize on my Moto X - Designed by You?

    With Moto Maker, you can select the following custom styling options, features and accessories for your Moto X - Designed by You:

    Styling

    • Front of phone: Select white or black
    • Back of phone: Choose from 18 colors and have a printed message added
    • Accent (Power button, Volume button and camera bezel): Choose from 7 colors

    Features

    • Memory: Select 16 GB or 32 GB
    • Wallpaper: Select your own default wallpaper image

      Note: You can change the wallpaper image on your phone anytime.

    • Name or Greeting: Choose a name or greeting that appears when your Moto X turns on
    • Google Sync: Opt to have your Google account synced to your Moto X in advance, to access your contacts, pictures and other synced items immediately.

    Accessories

    Choose a white or black charger. Buy additional accessories in different colors to match your custom-designed Moto X. Custom matching accessories are available when you design and purchase the device from Motorola.



  4. How many configuration options are there in Moto Maker?

    There are more than 2000 combinations available.



  5. How long will it take to receive my Moto X - Designed by You after I place my order through Moto Maker?

    After you place your order, your Moto X should arrive in 7 days or less (subject to product parts and availability).



  6. Can I buy additional colored backs for my Moto X - Designed by You?

    No, the colored backs aren't replaceable because each Moto X - Designed by You is built-to-order.



  7. Are there any accessories available to match my Moto X - Designed by You?

    Yes, with Moto Maker you can buy accessories in different colors to match your custom-designed Moto X. You can also purchase additional accessories online from our Verizon Wireless website.



Buying a Moto X
  1. Can I design and buy my Moto X online?

    Yes, there are a couple of options to purchase a Moto X. You can:



  2. Can I buy a Moto X - Designed by You in a store?

    You can purchase a redemption PIN for a Moto X device in a store, but you'll still have to design your device through Motorola's Moto Maker online.



  3. Does it cost extra to design my own Moto X - Designed by You?

    No, a custom Moto X costs the same as a standard white or black Moto X.



  4. Why was I sent to Motorola’s website when I selected to purchase the Moto X - Designed by You online at VerizonWireless.com?

    When you order a custom Moto X on our website, we'll route you to Motorola's website to design and customize your new phone. This ensures that it'll be built and sent to you as quickly as possible.



  5. What happens if my Moto Maker redemption email is missing?

    If your redemption email is missing, call Moto Care at (800) 734-5870. Motorola will provide you a new PIN to complete the Moto Maker process.



  6. How long is my Moto Maker redemption PIN good for?

    Your redemption PIN is good for 45 days from the moment you place an order. After 45 days, your order will be canceled and refunded.

    If you're interested in purchasing a Moto X - Designed by You after 45 days, you can place a new order.



Returning and Exchanging Your Moto X
  1. Can my Moto X - Designed by You be returned?

    Yes, you have 14 days from the day it ships to you to return your custom designed Moto X. If you purchased a redemption PIN in a store, you can return the phone to the store you purchased the PIN from. For more information, visit our Return Policy page.

    If you purchased your custom designed Moto X online, you'll need to work with Motorola to return it by contacting Motorola at (800) 734-5870. A restocking fee may apply. See other portions of these FAQs for information on exchanging your custom designed Moto X for a different color.



  2. What if my Moto X has something wrong with it when I receive it?

    If your phone is under warranty and defective for any reason, you'll be issued an overnight loaner. Once you receive the loaner, you'll need to ship the defective phone to Motorola. They'll repair it and send it back to you within 7 days.  

    Refer to Motorola's website for more information about their return policy.



  3. What if I don't like the color of my Moto X - Designed by You when I receive it? Can I exchange it for a different color?

    If you don't like the color of your Moto X - Designed by You, you can exchange it within 14 days of the day it shipped. Please contact Motorola if you need to exchange your Moto X. Their contact information is listed in the box your Moto X came in.

    Refer to Motorola's website for more information about their return policy.



  4. How do I replace my lost, accidentally damaged or stolen Moto X - Designed by You if I have equipment protection?

    If your Moto X is lost, stolen or accidentally damaged (including liquid and physical damage), and you're enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection, file your insurance claim directly with Asurion:

    1. If your equipment is lost or stolen, suspend your service in My Verizon.

      Note: You can also dial (800) 922-0204 (from any phone) and complete this task with our Interactive Voice Response (IVR) to suspend your phone.

    2. File an insurance claim in one of the following ways:


    MOTOROLA and the Stylized M Logo are trademarks of Motorola Trademark Holdings, LLC. All other trademarks are the property of their respective owners.

     



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