DROID TURBO 2  Designed by You

Motorola DROID TURBO 2 - Designed by You™ Support

Find device-specific support and online tools for your Motorola DROID TURBO 2 - Designed by You.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Account Sync Settings - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If you're not receiving email and app notifications, view this info on sync settings.

Alerts & Reminders

Alerts - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
View this info to change the notification sound for incoming calls and/or messages.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Transfer Data via Android Beam™ - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To wirelessly transfer data from your Turbo 2 to another NFC-capable device, view this info.

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
DROID TURBO 2 - Designed by You FAQs
[FAQs]
Learn how you can design your own custom phone when you order the DROID Turbo 2 - Designed by You.

Battery & Power

Battery Tips and Tricks for Your DROID TURBO 2 by Motorola
[Video]
Get the most out of your battery by learning power saving tips on your Droid Turbo 2 by Motorola.
Length: 1:37
Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Overview - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Soft Reset - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Can I use other Verizon chargers with a Droid Turbo 2?
[Community]
Recently purchased a droid2 turbo charge, question.......can I use other Verizon chargers with this phone and can I use the turbo charger with other Verizon phones and tablets?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Setting up Bluetooth on Your DROID TURBO 2 by Motorola
[Video]
Learn how to pair your Droid Turbo 2 by Motorola to Bluetooth.
Length: 1:23
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To make your Turbo 2 visible to Bluetooth devices, view this info.
How do I listen to podcasts on car bluetooth with a Droid Turbo 2?
[Community]
I have a Droid Turbo 2.  I downloaded some podcasts that I would like to listen to through my Bluetooth in my car.  Help!
What is Driving Mode Detection?
[Community]
I paired a Fitbit to my Motorola Turbo and it's asking if I want to set it up for driving mode detection. What is that?
Why Won't My Turbo 2 Connect Automatically To Car Bluetooth?
[Community]
Anybody else experiencing this or heard of a solution. New Turbo 2, had less than a week.  Paired it with car Bluetooth, seemed to go fine.  But everytime I get in car, the phone won't connect to the Bluetooth automatically.  I can go through the car audio menu and the phone shows up as...
Why wont wi-fi work when a device is tethered via bluetooth?
[Community]
When I tether my pad to my phone using Bluetooth, it tells me it cannot do that with Wifi turned on.  It then forces me to turn off the wifi.  This leads to the problem that when I go home my phone will not connect automatically to my home network because the wifi is turned off.  Is there...

Calendar

Why didn't my calendar transfer to my new device?
[Community]
Hi everyone.  So I got the Droid Turbo 2 today.  I was assured that my calendar would transfer to new phone.  So I get home and it did not.  I use Digical.  It's weird..there are entries but they are old entries that I had deleted.  It's almost like it reverted to a previous...

Calling & Dialing

Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Making Calls on Your DROID TURBO 2 by Motorola
[Video]
Learn how to call and message using Bluetooth® and contacts on your Droid Turbo 2 by Motorola.
Length: 3:03
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call History - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To view or clear the call history on your Turbo 2, check out this info.
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Can I Facetime with my Driod Turbo 2?
[Community]
My son has and IPhone and I have the droid turbo2. Is there a way that I can FaceTime with him?  I have a new granddaughter so if this is possible I would appreciate your help!
DTMF - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If you're dialing into an automated system and your dialpad entries aren't recognized, view this info.
Dial a Number - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Redial - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Why can't I talk and use mobile data at the same time?
[Community]
My old Droid turbo would let me use my mobile data while talking on the phone. My Turbo 2 will not. Why?
Why does my Droid Turbo 2 answer when my Vonage phone rings?
[Community]
My Vonage (VIOP) phone is connected to my wireless router. When one of the wireless phones connected to that router rings, my Droid Turbo 2 also rings and I can answer on either. My Droid is connected to my wireless router wifi at home to save on data. Vonage has call forwarding turned off. Is there a...

Camera, Photos & Videos

HDMI Format - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
DLNA Settings - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Can I get my device to save photos to my SD card?
[Community]
Is there someway to have the Turbo  2 automatically save all the phone pictures to the SD card.  I can see how to move the pics manually from the Apps menu, but it would be much better if they were saved there without having to think about it.
Can my device add a location to my photos?
[Community]
II want to take a photo and add a gps coordinate to the picture. Can the Droid Turbo do this?
How do I delete photos from my gallery?
[Community]
I have not figured out how to delete photos from the gallery on my phone, does anyone have the answer?
How do I send a picture in text?
[Community]
How do I send a picture in a text message
How do I take a screen shot?
[Community]
Can anyone tell me how I can take a screen shot of something (say an email) on the Droid 2???? HEEEEEELP
How do I transfer pics from my Razr Maxx to my Turbo 2?
[Community]
How do I transfer photos from droid razor maxx to turbo 2?
Why is my Droid Turbo 2 pausing videos?
[Community]
My brand new Droid Turbo 2 is pausing videos in one second increments. I hit play, it plays then pauses. I have restarted the devic, same issue. Please help.

Computer/PC Connectivity

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Edit a Contact - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Delete a Contact - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Add a Contact - DROID TURBO 2 by motorola
[Device-Specific Instructions]
How do I get contacts from the cloud to my device?
[Community]
How do I get my contacts that are on the cloud to download to my phone without going thru a computer?
How do I transfer contacts from an iPhone to a Droid Turbo 2?
[Community]
how can I import contacts from my old iphone 4. I've tried going through the cloud. I can get my photos by backing up the iPhone but no contacts. Ive tried using the transfer tool but my Turbo 2 doesn't pick up the iphone after scanning the code.
View Contact Sync Source - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Why can't I see all of my contacts on my Droid Turbo 2?
[Community]
why can't I see all of my contacts on my droid turbo 2?

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]

Date & Time

Date and Time Settings - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If your TURBO 2 shows the incorrect date and/or time, view this info to correct it.
Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
View Phone Info - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
View MAC Address - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Does the Droid Turbo 2 come with a headset?
[Community]
I've just ordered the Droid Turbo 2 which came out a few days ago. My Verizon store did not have one in the store yet, so there were some questions they could not answer. What I'm wondering is if this device comes standard with a headset as most phones I've bought over the years do?  The SAR level...

Device Settings

Manage Interruptions - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If you're not receiving calls or alerts for your texts and email, view this info.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Can my device add a location to my photos?
[Community]
II want to take a photo and add a gps coordinate to the picture. Can the Droid Turbo do this?
How much RAM does the Droid Turbo 2 have?
[Community]
how many gb in  ram does the droid turbo 2 have?
System Select - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Turn Screen Inversion On / Off - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If the color scheme on your TURBO 2 is reversed, view this.
Why does the flahslight keep turning on on my Droid Turbo 2?
[Community]
I have a Droid Turbo 2 and notice a flashlight comes on while I have it mounted on my motorcycle. Is there a way to disconnect the flashlight? There is NO app downloaded for a flashlight.
Why won't my Turbo 2's flashlight come on when I shake it?
[Community]
I give it the 2 quick shakes but nothing. I had a previous Turbo and it worked great. Any ideas?

Email/Gmail

Email Set Up on Your DROID TURBO 2 by Motorola
[Video]
Learn how to set up email quickly and efficiently on your Droid Turbo 2 by Motorola.
Length: 2:35
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Gmail™ Sync - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]

Find My Phone

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Add Widgets to Home Screen - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To add a widget (e.g., weather, clock, calendar, etc.) to a Home sceen on your device, check out this info.
Window Shade - DROID TURBO 2 by motorola
[Device-Specific Instructions]
How do I remove my lock screen?
[Community]
How do I take the 4 lock off when my phone comes on

Hotspot

Mobile Hotspot Settings - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To configure Mobile Hotspot settings (e.g., password, allowed devices, etc.), view this info.
Configure Broadcast Channel - Mobile Hotspot - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If you're having issues connecting to the Mobile Hotspot on your Turbo 2, view this info.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Off Screen Lock - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To disable the screen lock setting on your Turbo 2, check out this info.
Smart Lock - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Change Device Password - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To change the method used to lock or unlock your Turbo 2, view this info.
Password Options - DROID TURBO 2 by motorola
[Device-Specific Instructions]
How do I remove the security pin on my lock screen?
[Community]
I put my screen on security with a pin yesterday. I wanted to unlock this security pin-there is nowhere to remove this? Any suggestions?
Why can't I turn off pattern lock?
[Community]
I just got the droid turbo 2 and set the screen lock to pattern. Now I can't turn it off, the "none" option is greyed and I can't select it. Can someone please help me.

Memory/Storage

Format SD Card - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
View this info on memory card formatting options for your Turbo 2.
Check Memory - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]

Navigating & Multitasking

Learning How to Navigate Your DROID TURBO 2 by Motorola
[Video]
Take a tour of your Droid Turbo 2 by Motorola, including unlocking the phone, viewing the notifications panel and tips on apps.
Length: 4:55

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your DROID TURBO 2 by Motorola
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Droid Turbo 2 by Motorola.
Length: 1:48
Tap & Pay - DROID TURBO 2 by motorola
[Device-Specific Instructions]

Operating System & Software

DROID TURBO 2 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your Motorola device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Motorola device or the software update failed, this info helps.
Factory Data Reset (Powered On) - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.
Can I stop the latest software update?
[Community]
How do I stop the Marshmallow update on my Droid Turbo 2? I don't need it or want it. My phone is fine as it is. I don't want it pushed and figure deferring the part 1 24 hours is only going to last so long. Tell me where the part 1 downloaded to so I can delete it. Tell me how to disable the update/unwanted...
Why does the Marshmallow update keep failing on my device?
[Community]
The Android 6.0 update failed to apply.  The phone never even did the first restart.  I called support and then suggested I try to update though the computer but I am not getting the update option from the computer.  Only the Repair option is available.  I would like to try upgrading...

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Using Global Settings and the SIM Card on Your DROID TURBO 2 by Motorola
[Video]
Learn how to use global settings and how to locate your SIM card on your Droid Turbo 2 by Motorola.
Length: 3:03
Unblock SIM PIN - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Can I transfer contacts from a frozen device to a new one using the SIM card?
[Community]
I installed a software update on my turbo 2, it froze the phone, customer service can't get it unfrozen. had to buy a new turbo 2. my contacts did not come across from my gmail account. can I safely put the sim card from the frozen phone into the new phone just to retrieve the contacts?
Can I use a Droid Turbo 2 without a SIM card?
[Community]
I'm upgrading to the Z Force and hoping to keep my Turbo 2 to give to my younger son as a wi-fi media device (pseudo iPod).  Is that possible without a sim card?  Should I remove the old sim?  If I leave the old sim in the phone will that try to activate it on my account (I don't want that)? ...
Can I use my Droid Turbo 2 with international SIM cards?
[Community]
I have a Droid Turbo 2 from VZW and will be traveling to these foreign countries: Hong Kong, Thailand, Philippines. Is this phone SIM unlocked? Can I buy SIM cards in those countries and connect to their networks? Would appreciate if anyone who has traveled outside the US with this phone can confirm....
Does an SD card replace a SIM card?
[Community]
I just purchased the Droid Turbo 2. simple question- does adding an SD card for more memory replace the Sim card? (2 card slots or just one?). They put a case on for me and I don't want to remove it w/o knowing

Sounds, Volume & Audio

Set Ringtones - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Speakerphone - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To utilize the speakerphone functionality on your Turbo 2, view this info.
Vibrate Mode - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Volume Controls - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Save a Ringtone - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Do I need a special app to store/play music on my turbo 2?
[Community]
Do I need a special app to store/play music on my turbo 2?

Text & Multimedia Messaging

Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Delete Messages - DROID TURBO 2 by motorola
[Device-Specific Instructions]
Can I set a group and send a text to all the members?
[Community]
Can i set groups and text to them?
How do I attach a photo to a text message?
[Community]
how do you attach pics to texts??? Iphone seemed much easier
How do I send a picture in text?
[Community]
How do I send a picture in a text message
Text Message Signature - Android™
[Device-Specific Instructions]
Why can't I reply to group messages?
[Community]
I'm having a FRUSTRATING problem. I just switched from iPhone 5 to a Droid Turbo 2 and can't get replies to group texts. I have used a variety of texting apps (stock app, message+, hangouts, etc.). I have de-registered my iPhone, I've taken all the steps suggested in forums that I have researched (logging...
Why does my device say I have a new text message when I don't?
[Community]
My Droid Turbo 2 constantly indicates that there is a new text message. However, when I go to messages there are no new messages. How do I get rid of this unwanted indicator? Thanks, Larry

Tips, Tricks & Shortcuts

Set Up Printing - DROID TURBO 2 by motorola
[Device-Specific Instructions]

TV

Wireless Display - DROID TURBO 2 by motorola
[Device-Specific Instructions]
View Pictures/Videos (via an External Display Device) - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To change the TTY settings on your TURBO 2, check out this info.

Wallpapers/Theme

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
View this info on Network Mode Settings if you're having issues with calls, messages or data services.
Setting up Wi-Fi on Your DROID TURBO 2 by Motorola
[Video]
Learn how to connect to Wi-Fi networks on your Droid Turbo 2 by Motorola.
Length: 1:47
Manually Add a Wi-Fi Network - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
View this info if the Wi-Fi network you want to add to your TURBO 2 doesn't display.
Remove Wi-Fi Connection - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
To remove a saved Wi-Fi network from your Turbo 2, view this info.
Why does my phone keep announcing a loss of service?
[Community]
Why does my Droid Turbo 2 keep announcing loss of service. This announcement occures serveral time a day, and is followed with the Verizon Wireless announcement. This is a new phenomena with a new phone. I've had several Verizon Wireless phones including a Motorola Driod - earlier version, and always...
Why wont wi-fi work when a device is tethered via bluetooth?
[Community]
When I tether my pad to my phone using Bluetooth, it tells me it cannot do that with Wifi turned on.  It then forces me to turn off the wifi.  This leads to the problem that when I go home my phone will not connect automatically to my home network because the wifi is turned off.  Is there...

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