Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your Droid Turbo by Motorola - Existing Customers
[How to Use Guide]
Droid Turbo activation and setup guide for new Verizon Wireless customers.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your Droid Turbo by Motorola - New Customers
[How to Use Guide]
Droid Turbo activation and setup guide for new Verizon Wireless customers.
Why can't I complete the activation process on my device?
[Community]
The the rest of the setup was super smooth. Now I can use the internet, download apps, listen to music, and everything else...except use my phone as a phone. It lets me use the phone in its entirety, but texts and calls won't work because the number isn't activated yet. In the notification hub, there's...

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]

Basics

Droid Turbo Screen Assurance FAQs
[FAQs]
Droid Turbo Screen Assurance provides a free certified like-new replacement if the display is damaged within 2 years of the date of purchase
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Droid Turbo by Motorola Simulator: Charging Your Phone
[Interactive Simulation]
Learn how to charge your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Getting to Know the Back of Your Phone
[Interactive Simulation]
Learn more about the back of your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Droid Turbo by Motorola.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Overview - DROID TURBO by Motorola
[Device-Specific Instructions]
Do I need a different back cover for wireless charging with the Droid Turbo?
[Community]
Do I need to get a different back cover for Qi wireless charging on the Droid Turbo?  Or do I just need the charging pad?
How do I improve the battery on my Droid Turbo?
[Community]
I have had my Droid Turbo for 3 days now and the battery has not been very impressive. I have switched networks from global to LTE/CDMA and WiFi scanning off along with screen on auto brightness and after I unplug phone from a charge it drops 2% within 10-15 minutes and continues to decrease gradually...
Why is my battery draining so fast?
[Community]
For the first month I owned this phone it worked great.  On day 31 I began to see serious battery drain with little to no use of the phone.  I also saw my free storage go from 60% down to 39% even after I deleted photos, videos, and apps that I did not need.  I have not downloaded any new...
Why won't my droid turbo hold a charge?
[Community]
Starting an hour ago, my Droid Turbo will not hold a charge and powers off within 2 seconds of low battery warning, when the battery had 80% most of the morning.
drained battery cannot be charged
[Community]
Received my DROID Turbo three days ago and proceeded to allow the battery to drain down until the phone shut itself off, then I charged it back to 100% using the supplied Turbo charger. The battery charged back to full capacity fine the first time, but after allowing the phone to drain down the second...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Droid Turbo by Motorola Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Droid Turbo by Motorola with your Bluetooth device.
How can I get Bluetooth working on my devices?
[Community]
How do you get Blue Tooth to pair?
How do I get my Droid Turbo to connect to my personal bluetooth?
[Community]
I am having trouble connecting my Droid Turbo to my personal Bluetooth, a JBL Flip. It connects to most other Bluetooth devices perfectly fine. It has connected quickly and efficiently before, but lately, I can't get it to connect at all. Any suggestions?
Why does my device keep dropping bluetooth connections?
[Community]
I love this Droid Turbo, but I travel a lot, and I use bluetooth either in the car or my bluetooth headset. I constantly get disconnected though. I have the same problem on any bluetooth device from a Toyota Camry to the new Plantronics Explorer 505, a Plantronics Voyager Legend, a Jabra, a CANZ 808 bluetooth...

Calendar

Calling & Dialing

HD Voice for Android FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and Video Calling, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call History - DROID TURBO by Motorola
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Add a Speed Dial - DROID TURBO by Motorola
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Dial a Number - DROID TURBO by Motorola
[Device-Specific Instructions]
DTMF - DROID TURBO by Motorola
[Device-Specific Instructions]
Droid Turbo by Motorola Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Droid Turbo by Motorola to call a new number.
Droid Turbo by Motorola Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Droid Turbo by Motorola.
How do I hide my number on outgoing calls?
[Community]
Trying to hide my outgoing number on my droid turbo. Does anyone know how to do it?
How do I make conference calls?
[Community]
How do I make a conference call on my Droid turbo?
How do I remove a speed dial entry?
[Community]
I recently got the Droid Turbo, and I wanted to clean up my contact list. I figured that by long pressing on a contact, that it would bring up an option where I could delete the contact. Instead what it did was actually call the contact AND add them to the speed dial. I did a google search for how...
Is there a way to stop speed dial from placing every call I make in the speed dial screen?
[Community]
Everybody I call gets their number posted on the speed dial page. I want only the people I want on the speed dial page. Is there a way to stop this very annoying feature? I'm using a Motorolla Droid Turbo with the latest OS.
Redial - DROID TURBO by Motorola
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
HDMI Format - DROID TURBO by Motorola
[Device-Specific Instructions]
View Media via External Display - DROID TURBO by Motorola
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info.
Droid Turbo by Motorola Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Droid Turbo by Motorola.
How do I access the photos on my device from my computer?
[Community]
After last system update on my Droid Turbo I can no longer see my phone's memory as a drive on my computer. Need to transfer some photos from my phone to computer and cannot do it now. Any idea what happened and how to get to my photos from my computer?
How do I find the settings wheel for may camera?
[Community]
I lost the settings wheel for the camera. How do I get it back?
How do I move pictures to my sd card?
[Community]
how to move pics from droid turbo to sd card
Why do my deleted photos keep reappearing?
[Community]
I delete photos and albums from my gallery on Droid Turbo and when I turn off and restart my phone, they all come back.  Help please!
Why is the camera locking when taking a photo from a text on my Droid Turbo?
[Community]
Hello All-I recently upgraded from a Droid Maxx to a Droid Turbo and when I'm in a text and try to capture a photo my phone will freeze and reboot.  Has anyone else seen this?Thanks!

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Delete a Contact - DROID TURBO by Motorola
[Device-Specific Instructions]
Add A Contact - DROID TURBO by Motorola
[Device-Specific Instructions]
Edit a Contact - DROID TURBO by Motorola
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Caller-ID Image - DROID TURBO by Motorola
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Can I merge my Google and Cloud contacts with the ones on my device?
[Community]
Does anyone know how to do a mass merge with contacts on the droid turbo? I have contacts in Google and on the Verizon cloud and I would love to just have all of those contacts merged together instead of having to do it one at a time. I just switched over from a Samsung s5 and I know that phone was...
Can I set a custom ringtone for a specific contact?
[Community]
Is it possible to set up a custom ringtone for a specific contact? I've been fiddling around for days now trying to figure out how to do it. I just upgraded from a simple flip phone that could do it to the Droid Turbo and can't figure out how to do it on here.
Droid Turbo by Motorola Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Droid Turbo by Motorola without looking at it.
Droid Turbo by Motorola Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Droid Turbo by Motorola.
How do I avoid the "contacts stopped working" popup?
[Community]
when my phone rings i get a pop up that says contacts stopped working and i cant answer my phone until i clear it from the screen
How do I stop my contacts from being displayed when I unlock my device?
[Community]
When I unlock my phone the contacts list is always displayed. How do I stop it. Dan
View Contact Sync Source - DROID TURBO by Motorola
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Why can't I delete old contacts from my device?
[Community]
I cannot delete any old contacts I no longer need from my phone, it states the contact is "read only".  How, if I am in control of my phone.  It appears all my contacts have this "read only" yet my sister has the same phone and hers does not. Is it read only because I had the Verizon store transfer...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Manage Data Usage - DROID TURBO by Motorola
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Do I have to turn data on to make/get calls internationally?
[Community]
I travel to Canada regularly and while I have a work phone that has a global data plan I also bring my personal phone. Recently I upgraded to Lollipop and the Droid Turbo. Now when I'm in Canada I get the message "emergency calls only" and I can't find the setting to turn on just voice roaming. On my...
How do I empty the device bin?
[Community]
I have a Droid Turbo... While deleting photos it said that my devices bin is full and i was deleting the photo permanently.  Thats fine - but how do I empty the bin? NOT email but the DEVICE BIN?

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
View Phone Info - DROID TURBO by Motorola
[Device-Specific Instructions]
View MAC Address - DROID TURBO by Motorola
[Device-Specific Instructions]
Is the Droid Turbo waterproof?
[Community]
Is droid ballistic waterproof?
View Phone Number - DROID TURBO by Motorola
[Device-Specific Instructions]

Device Settings

Set Up Printing - DROID TURBO by Motorola
[Device-Specific Instructions]
Display Settings - DROID TURBO by Motorola
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DLNA Settings - DROID TURBO by Motorola
[Device-Specific Instructions]
After setting the launch phrase, can you change it again?
[Community]
Kkmac asked Verizon Wireless: Q: After setting the launch phrase, can you change it again? A: Yes, you can change the launch phrase. Open the Moto App > Tap on the gear on the top right > Voice > Change or improve launch phrase. Follow the on-screen prompts at that point to create a...
Alerts - DROID TURBO by Motorola
[Device-Specific Instructions]
Can I Block numbers on my Droid Turbo?
[Community]
Can you block phone numbers on a droid turbo?
DTMF - DROID TURBO by Motorola
[Device-Specific Instructions]
Droid Turbo by Motorola Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Droid Turbo by Motorola to change alert sounds, turn off GPS and more.
Droid Turbo by Motorola Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Droid Turbo by Motorola by adjusting the screen timeout.
Droid Turbo by Motorola Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Find out how to change roaming settings on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Droid Turbo by Motorola to Airplane mode.
Droid Turbo by Motorola Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Droid Turbo by Motorola's battery life for the most important functions.
How can I access my pictures and videos?
[Community]
After the latest system update, I can no longer find my files (pictures and videos) using windows explorer from my desktop.  Explorer says Folder is empty.  But I can see the files in my phone's storage. I used to be able to download my pictures from my phone to my computer.  Did anyone...
How do I access the photos on my device from my computer?
[Community]
After last system update on my Droid Turbo I can no longer see my phone's memory as a drive on my computer. Need to transfer some photos from my phone to computer and cannot do it now. Any idea what happened and how to get to my photos from my computer?
How do I change the number of rings?
[Community]
How do I change the number of rings on my Motorola droid
How do I empty the device bin?
[Community]
I have a Droid Turbo... While deleting photos it said that my devices bin is full and i was deleting the photo permanently.  Thats fine - but how do I empty the bin? NOT email but the DEVICE BIN?
How do I gain access to my internal storage file folder?
[Community]
I have lost the app giving access to the internal storage file folder on my droid turbo. Any help in getting to that space would be greatly appreciated.
How do I get my Droid Turbo to ignore Do Not Disturb settings for specific events?
[Community]
Since the Marshmallow update, the Do Not Disturb feature gets activated with every event. How do I edit an event to have it ignore this feature?
How do I get simultaneous voice and data?
[Community]
My turbo updated to Advanced Calling a couple weeks ago but I still don't have simultaneous voice and data. I have checked to make sure it's on but anytime I'm on a call my 4g icon goes out and it shows 1x. It literally turns data off during calls. I thought the advanced calling was supposed to fix that?...
How do I set my Droid Turbo to vibrate only?
[Community]
I just updated the operating system on my Droid Turbo to Android Version 5.1 Lollipop and software version 23.11.38.quark.  I can no longer find an easy way to set the phone to vibrate only. Is there a way to set it to vibrate only with only one or two finger taps?
How do I transfer music from a computer to my Droid Turbo?
[Community]
Just picked up my Turbo and I am wanting to transfer music from my PC onto my phone.I connect the phone and computer with the usb cable and when I open explorer I can not see the phone in the list. What do I need to do to be able to transfer music from my computer onto the Turbo?
How do I transfer photos to my computer?
[Community]
Since the most recent system update to my Droid Turbo, I have been unable to access the files on my phone through my computer when my phone is connected to a computer.  It says no files available on the computer. Prior to this, I have always connected my phone to a computer through a USB cord to...
My ringer and notification volume sliders interlocked. Can this be changed?
[Community]
Ever since the update, my ringer and notification volume sliders move with one another. EXTREMELY annoying! Has anyone been able to fix this?
System Select - DROID TURBO by Motorola
[Device-Specific Instructions]
Turn Screen Inversion On / Off - DROID TURBO by Motorola
[Device-Specific Instructions]
If the color scheme on your DROID TURBO is reversed, view this.
What does the lock symbol mean and how do I remove it?
[Community]
A lock icon came on today in the upper left hand if my droid turbo after I connected my Bluetooth. Never did this before, just started today. Can someone please tell me how to remove it please?
Where exactly is the NFC antenna?
[Community]
I think it is on the back in the center but not sure.  Anyone know for sure?
Why do my deleted photos keep reappearing?
[Community]
I delete photos and albums from my gallery on Droid Turbo and when I turn off and restart my phone, they all come back.  Help please!
Will I get a test text when setting up "Talk to Me?"
[Community]
when setting up droid turbo, specifically talk to me, does it send you a test text?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - DROID TURBO by Motorola
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Droid Turbo by Motorola Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Sending an Email to a Group
[Interactive Simulation]
Find out how to send an email to a group on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Droid Turbo by Motorola.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Can I merge my Google and Cloud contacts with the ones on my device?
[Community]
Does anyone know how to do a mass merge with contacts on the droid turbo? I have contacts in Google and on the Verizon cloud and I would love to just have all of those contacts merged together instead of having to do it one at a time. I just switched over from a Samsung s5 and I know that phone was...

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Can the Turbo get Widgets?
[Community]
Can the Turbo get Widgets?
Droid Turbo by Motorola Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Droid Turbo by Motorola for quick access to them.
Droid Turbo by Motorola Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Droid Turbo by Motorola to help organize your apps.
Droid Turbo by Motorola Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Droid Turbo by Motorola.
How do I change lock screen shortcuts?
[Community]
Can someone tell me how or where i can find the option to change lock screen shortcuts/widgets if it is even possible.
How do I remove a speed dial entry?
[Community]
I recently got the Droid Turbo, and I wanted to clean up my contact list. I figured that by long pressing on a contact, that it would bring up an option where I could delete the contact. Instead what it did was actually call the contact AND add them to the speed dial. I did a google search for how...
Unlocking my device takes me directly to the phone screen. How do I change this?
[Community]
I have a new Droid Turbo.  When I swipe to unlock the screen, the first page it opens to is the phone screen.  I don't want it to open the phone screen and instead want it to go the main screen with all of the apps.  How do I change this?
Why can't I preview text messages from the lock screen?
[Community]
Berfore i was able to press the message symbol from the lock screen and preview the text message now i can't.  I have turned what i think is all the notifications back on but must be missing something.
Window Shade - DROID TURBO by Motorola
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Web Browser - DROID TURBO by Motorola
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Droid Turbo by Motorola Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Droid Turbo by Motorola, so it's easy to find later.
Droid Turbo by Motorola Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Droid Turbo by Motorola.
How do I find favorites on Google Chrome?
[Community]
I've saved websites to my Favorites or so my Turbo says, but where is My Favorite bookmark?
Why does the Chrome Browser "hang" on my Droid Turbo?
[Community]
Why does the Chrome Browser hang on my Android phone?  It continuously has happened on my Razr Maxx HD and now my Turbo.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - DROID TURBO by Motorola
[Device-Specific Instructions]
Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Droid Turbo by Motorola Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Droid Turbo by Motorola.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Set Up Screen Lock - DROID TURBO by Motorola
[Device-Specific Instructions]
Unlock the Device - DROID TURBO by Motorola
[Device-Specific Instructions]
Smart Lock - DROID TURBO by Motorola
[Device-Specific Instructions]
Password Options - DROID TURBO by Motorola
[Device-Specific Instructions]
Droid Turbo by Motorola Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Droid Turbo by Motorola to help protect your private information.
Droid Turbo by Motorola Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Droid Turbo by Motorola.
How do I change my lock screen back to swipe?
[Community]
After I changed my screen lock to a pattern lock, I changed my mind and decided to leave it on "swipe". When I try to change it back the option is faded out and not available.
How do I disable the screen lock pattern?
[Community]
I cannot disable my screen lock pattern. When I try to change it to just swipe, after I entered the pattern, the swipe selection is greyed out and can't be selected.
How do I remove the pattern security setting on my Droid Turbo?
[Community]
How do I remove the pattern security setting on my Droid Turbo?  Thanks.
Turn off the "lock" screen?
[Community]
I went into settings and set the lock screen to NONE, however I still get the Turbo "lock".  I am playing with lock screen, I'd like to remove that Turbo lock, since I now have 2 lock screens

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - DROID TURBO by Motorola
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]

Mobile Hotspot

Droid Turbo by Motorola Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Droid Turbo by Motorola as a Mobile Hotspot, so you can share your data connection with other devices.

Navigating & Multitasking

Droid Turbo by Motorola Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Droid Turbo by Motorola.

Near Field Communication (NFC)

Tap & Pay - DROID TURBO by Motorola
[Device-Specific Instructions]

Operating System & Software

Droid Turbo Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered Off) - DROID TURBO by Motorola
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your Motorola device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered On) - DROID TURBO by Motorola
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Motorola device or the software update failed, this info helps.
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.
How do I download a system update?
[Community]
What is the process for system updates on the Droid Turbo?
How much data will an update use?
[Community]
How much data from my plan will the latest update use?
Is there a duplicate System Update?
[Community]
Approximately a month ago I got a system update notification to upgrade to Android 5.1 Lollipop.  I allowed the upgrade and it completed successfully. Now (today) I am being asked to upgrade again to 5.1 Lollipop even though my phone lists my Android version as 5.1 already. I'm hesitant...
What's different between software versions 23.11.39 and 23.11.38?
[Community]
What's different with 23.11.39 versus 23.11.38?
Why does my Marshmallow update fail?
[Community]
TheMarshmallow update for my Droid Turbo continues to fail. It seems to download OK, then in fails during the installation. Motorola was no help.
Will software updates increase my monthly bill?
[Community]
Does the upgrade software for performance on the Droid Turbo cost more on my monthly bill?

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - DROID TURBO by Motorola
[Device-Specific Instructions]
Modify the SIM PIN - DROID TURBO by Motorola
[Device-Specific Instructions]
Can I use a Chinese Mobile SIM card in my Droid Turbo?
[Community]
So I have to travel to China next week and was hoping to use my phone with out getting charged a lot. I know China Mobile is the main carrier with prepaid SIM cards over there and wanted to use it in my phone. I am however, hesitant because of the multiple different bands and the other things that have...
Does the Droid Turbo have a removable sim card?
[Community]
Does a droid turbo have a removable sim?
Droid Turbo by Motorola Simulator: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Droid Turbo by Motorola.
What is the difference between getting a new SIM card and using my old one?
[Community]
I'm switching to a new Droid Turbo.  What's the difference between using the SIM card that's in the new phone, and taking the one from the old phone and using it?  Any benefits to switching it out?
Where do I get a SIM card for my Droid Turbo?
[Community]
I just bought a turbo online full price, I have an active verizon account. How do I get a sim card for the new phone?
Will my Droid Turbo work in Asia?
[Community]
Traveling to Taiwan and Japan and wondering if my droid turbo works over there, if so how much will it cost.  Or does it take temp micro simcards from convenience stores?

Social Networking

Droid Turbo by Motorola Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Droid Turbo by Motorola.
Droid Turbo by Motorola Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Droid Turbo by Motorola to help protect your account.
Droid Turbo by Motorola Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Droid Turbo by Motorola.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - DROID TURBO by Motorola
[Device-Specific Instructions]
Alerts - DROID TURBO by Motorola
[Device-Specific Instructions]
Can The Nofication And Ring Volume Be Controlled Separately?
[Community]
Since the recent update the ring and notification volume show separate but move together. So either the notification setting is REALLY LOUD or I don't hear the phone ring. Is there a way to make them work independently again?
How do I stop my phone from announcing when I receive text messages?
[Community]
Since the most recent update, my phone now loudly announces "New message from ______________, to hear it say listen" every time I receive a text message, even if my phone is on vibrate.  It used to only do this when I was driving or at "home", which I liked, but now it does it every time I get a...
My ringer and notification volume sliders interlocked. Can this be changed?
[Community]
Ever since the update, my ringer and notification volume sliders move with one another. EXTREMELY annoying! Has anyone been able to fix this?
Where exactly is the speaker located on the Turbo?
[Community]
kat43 asked Verizon Wireless: Q: Where exactly is the speaker located on the Turbo? A: With the device facing you, its on the top left. Please refer to the user manual if this doesn't help. Have a great day - Bobby

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Delete Messages - DROID TURBO by Motorola
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
View Text Messages - DROID TURBO by Motorola
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Can I preview text messages from the home screen on a Droid Turbo?
[Community]
Hi everyone, I just got a new Motorola Android Turbo. Its great but, I really miss the short text message preview that my RazrM had in the "circles" widget. I could see the text without opening the app during meetings etc.   The "command center" circle on the Turbo doesn't seem to have that. ...
Can I send a group message over wi-fi?
[Community]
I just purchased a Droid Turbo and I can not receive group text messages through WiFi. I had the Samsung Galaxy 3 before I bought this phone and it allowed group text to come through while on WiFi. My data would be off but it would turn on momentarily just to get the group message through. Does the Turbo...
Cannot send/receive texts when WiFi is enabled
[Community]
I got a new DROID TURBO two days ago. I cannot send or receive text messages when WiFi is enabled. Both the WiFi and cellular signals appear strong; when WiFi is on, the cellular 4G logo grays out and I just see 4 signal strength bars lit up. WiFi signal is good too -- I am sitting next to the router....
Does the messenger have to back up your texts messages?
[Community]
Does the messenger have to back up your text's....and do you prefer messenger+ or just messenger?
How do I apply different notifications for email and text on Droid Turbo?
[Community]
I have a Droid Turbo and when I apply a sound to notifications it is used for both texts and emails. How do I use a different tone for each?
How do I assign specific alerts for individual contacts in a group text?
[Community]
In the Verizon Message+ app, if I have a custom alert for a contact, and that contact includes me in a group text, I do not get alerted w/ that contact's custom ringtone, I get my default tone. As a hopefully quick example, let's say my default alert is AlertX. I have a contact A w/ custom alert...
How do I copy and paste portions of text messages?
[Community]
how do i copy and paste portions of text messages to put in other text messages?
How do I delay delivery of text messages?
[Community]
When I wanted to send a text message at 3:00am but not have my friend receive it until 6:00am I had no idea how to do it. So how do I?
How do I set up group messaging?
[Community]
after upgrading to Lollipop I cant seem to find the way to set up group contacts for text messaging
How do I stop my phone from announcing when I receive text messages?
[Community]
Since the most recent update, my phone now loudly announces "New message from ______________, to hear it say listen" every time I receive a text message, even if my phone is on vibrate.  It used to only do this when I was driving or at "home", which I liked, but now it does it every time I get a...
How do i get my turbo to spell out my text message instead of sending a message by voice?
[Community]
everytime I send a text message using my speaker it always send it like a voice message instead of spelling out to whomever I send it to. Can I change this somehow with out have to type my message??
How do you disable a snip-it of a message showing up on the home screen when the phone is locked?
[Community]
I'd like to just see a notification symbol without previewing the message.  Is this possible? Thank you!
Is there an S pen for the Droid Turbo?
[Community]
Hello Do they make a S pen for the Droid Turbo Phone for notes? The,Mrs.R.
Text Message Signature - Android™
[Device-Specific Instructions]
Why am I getting every text message twice?
[Community]
I upgraded to the Verizon Messages 6.0.2 yesterday, and now every text I receive comes in twice instantaneously. I've tried turning the phone off and on to no avail. Anybody have any suggestions on how to fix this? I have unlimited messaging so it's not costing me any extra, but it's definitely a pretty...
Why are correctly spelled words underlined in red?
[Community]
I have a Droid Turbo up until a few days ago everything worked fine.  But now when I try to text or send a message in facebook, none of my words will prefill or the recommendations are totally off.  i.e. I type in the word "test" and "that" comes up, I type in "this" and I get three choices...
Why can't I add an image to my message?
[Community]
I've had my Turbo 2 for about six weeks now. Up until today I've had no problems sharing images on Facebook via text. Now I get this message: "Sorry, you cannot add this image to your message." My method has been to long-press the image, tap the three dots in the upper right coner, select "share...
Why can't I preview text messages from the lock screen?
[Community]
Berfore i was able to press the message symbol from the lock screen and preview the text message now i can't.  I have turned what i think is all the notifications back on but must be missing something.
Why is it taking text messages so long to load?
[Community]
I use the Message+ app and after recent upgrades to the OS and the app, when I receive text messages, it takes a long time for the screen to load to read the message and it also frequently freezes the app and does a forced close of the app.  Also noticed when starting a new text message it won't...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Droid Turbo by Motorola Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Droid Turbo by Motorola.

TV

DLNA Settings - DROID TURBO by Motorola
[Device-Specific Instructions]
Can I connect my Droid Turbo to my TV?
[Community]
How to connect my droid turbo  to sharp aqous tv?

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - DROID TURBO by Motorola
[Device-Specific Instructions]

Volume Issues

Vibrate Mode - DROID TURBO by Motorola
[Device-Specific Instructions]

Wallpapers/Theme

Droid Turbo by Motorola Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Droid Turbo by Motorola.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
View MAC Address - DROID TURBO by Motorola
[Device-Specific Instructions]
Droid Turbo by Motorola Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Droid Turbo by Motorola to connect to a Wi-Fi network, so you can access the internet without using data.
How do I set up wireless printing to an HP DeskJet 2540?
[Community]
I'm trying to help a friend with his new Droid Turbo. He just bought a new HP DeskJet 2540 All in One printer and I'm not very familiar with either of these two devices. Any suggested links for starting points or directions will be appreciated. Thanx,
Is the Droid Turbo CDMA only?
[Community]
I Purchased a droid turbo from verizon online but they said that we get only CDMA versions and not GSM is it true?
Why won't my droid turbo connect to my fios router?
[Community]
My new Turbo will not connect to the Verizon FIOS supplied router.  The router and droid turbo are stock, with updates available applied.  The droid prompts for the password (yes, I have checked this...), then in rapid succession indicates "connecting" and then just drops down in the queue of...

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