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Motorola moto e4 plus Troubleshooting
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A Troubleshooting Assistant
App Issues
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Calling & Messaging Issues
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Lost, Stolen or Damaged
Software Issues
Motorola moto e4 plus - Troubleshooting Assistant
This online tool will help you identify and resolve problems with your Motorola moto e4 plus.
Test Device in Safe Mode - Android™
Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.
Video:
Troubleshooting: How to Unfreeze Your Device
(length: 4:53)
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Video:
Troubleshooting: Using Safe Mode with Android
(length: 2:38)
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Video:
Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
moto e4 plus™ - Power Up in Safe Mode
Here's how to boot your moto e4 plus into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.
moto e4 plus™ - Reset App
Here's how to reset apps if your moto e4 plus crashes, resets or freezes.
moto e4 plus™ - Restart in Safe Mode
Here's how to restart your moto e4 plus into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.
moto e4 plus™ - Stop Running Apps
Here's how to stop running apps on your moto e4 plus.
moto e4 plus™ - Turn Automatic App Restore On / Off
Here's info on backing up and restoring app data on your moto e4 plus.
Video:
Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Power & Charging Issues - Non-Removable Battery Devices
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Video:
Troubleshooting: Device Overheating
(length: 4:54)
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Power & Charging Issues - Removable Battery Devices
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
Here's how to extend battery life and troubleshoot battery issues on your phone.
Video:
Improving Battery Life
(length: 3:03)
Improve your phone's battery life with the steps shown in this video.
Length: 3:03
moto e4 plus™ - Extend Battery Life
Here's how to improve the battery life for your moto e4 plus.
moto e4 plus™ - View Battery Info
Here's info on the battery specs (Usage Time, Standby Time, etc.) for your moto e4 plus.
Video:
How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Video:
Factors That Impact Your Wireless Signal
(length: 3:00)
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00
Video:
How to Make HD Calls on Android Smartphones
(length: 1:54)
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Garbled Message
Here's some info that about garbled messages and ways to avoid them.
Video:
Troubleshooting: Visual Voicemail
(length: 4:16)
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Video:
Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Video:
Preparing for International Travel
(length: 3:23)
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23
Video:
Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Video:
How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Video:
Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Announcement 3 - Suspended Service
If you receive an "Announcement 3' message and can't complete a call, check out this info.
Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area
View this info if you hear a "calling restrictions" message when making calls.
Video:
Getting the Best Performance from Your Android Smartphone
(length: 4:21)
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21
Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
moto e4 plus™ - Allow / Deny Data Roaming
Here's how to turn data roaming for your moto e4 plus on or off.
moto e4 plus™ - Auto Switch Between Wi-Fi & Mobile Data Networks
To allow your moto e4 Plus to auto switch between Wi-Fi and mobile data, view this.
moto e4 plus™ - Manage Data Usage
Here's how to change the data usage cycle and set data warnings and / or limits on your moto e4 plus.
moto e4 plus™ - Reset Network Settings
Here's how to reset settings if your moto e4 plus can't connect to data or send / receive messages.
moto e4 plus™ - Turn Airplane Mode On / Off
Here's how to turn Verizon network services on/off or if they aren't functioning.
moto e4 plus™ - View MAC Address
Here's how to view the MAC address on your moto e4 plus.
moto e4 plus™ - View Signal Strength
Here's how to view signal strength on the moto e4 plus.
How to Find Your Lost or Stolen Phone or Tablet
Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.
Damaged Device Fee FAQs
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Website
Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.
How to Identify Device Damage
Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Turn Find My Device On / Off - Android™
Here's info on how to remotely locate, lock, ring or erase your Android device.
Check for Water Damage - Motorola
Here's how to help determine if your Motorola device has liquid damage.
Find My Device - Android™ - Remotely Lock Device
Here's how to use Find My Device to remotely locate and lock your device.
Check for Physical Damage - Charging Ports
Here's how to help determine if your device has a damaged charging port.
Check for Physical Damage - Screen
Here's how to help determine if your device has screen damage.
Check for Water Damage
Here's how to help determine if your device has liquid damage.
Find My Device - Android™ - Remotely Erase Device
Here's info on how to remotely locate and erase your Android device.
Find My Device - Android™ - Remotely Ring Device
Here's how to make your Android device remotely ring so you can locate it.
Check for Physical Damage - Hardware Modifications
Here's how to determine your device has hardware modifications.
Check for Physical Damage - Separated Hinges
Here's how to help determine if your device has physical damage to the hinge.
Lost or stolen phone FAQs - Report unauthorized charges | Verizon
Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.
moto e4 plus™ - Check for Physical Damage
Here's how to help determine if your moto e4 plus has sustained physical damage.
moto e4 plus™ - View Device ID (ESN / IMEI / MEID)
Here's how to view device ID on your moto e4 plus.
moto e4 plus™ - View Phone Info
Here's how to view phone info on your moto e4 plus.
moto e4 plus™ - View SIM Card Number
Here's how to view the SIM card number on your moto e4 plus.
Software Upgrade / Repair Assistant (Motorola) - Software Update
Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.
General Operating System Factory Data Reset Steps
Here's general info on how to reset your mobile device to factory settings.
moto e4 plus™ - Factory Data Reset (Powered Off)
Here's how to factory / hard reset your moto e4 plus if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
moto e4 plus™ - Factory Data Reset (Powered On)
Here's how to factory / hard reset your moto e4 plus if the screen freezes or call, app, audio or sync issues occur.
moto e4 plus™ - Install Device Software Update
Here's how to check for system updates or to install software updates on your moto e4 Plus.
moto e4 plus™ - Soft Reset
Here's how to soft reset your moto e4 plus if it resets, crashes, freezes, won't vibrate or the keypad won't respond.
moto e4 plus™ - Soft Reset (Frozen / Unresponsive Screen)
Here's how to soft reset your moto e4 plus if it's unresponsive, frozen or won't power on or off.
moto e4 plus™ - View Software Version
Here's how to view the software version your moto e4 Plus is running.
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