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Motorola moto e4 plus™ - Support Overview
Find device-specific support and online tools for your Motorola moto e4 plus.
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Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
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PRIV™ by BlackBerry®
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DuraXV
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Verizon Global USB Modem USB730L
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Verizon Wireless Home Phone T2000
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ASUS ZenFone™ V
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Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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Humx
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Ellipsis® Kids
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Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
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HP Elite x2 1012
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DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
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Motorola Barrage™
Verizon Ellipsis® 10 HD
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Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
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Casio G'zOne Boulder®
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BlackBerry® Bold™ 9930 smartphone without camera
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LG enV® TOUCH
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DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
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Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
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DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
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Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Motorola V325
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
moto g6 play
moto g6
G7 ThinQ
Samsung Galaxy Tab® 4
Motorola V325xi
Page Contents
Troubleshooting: How to Unfreeze Your Device
[Video]
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Troubleshooting: Using Safe Mode with Android
[Video]
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Do a Factory Data Reset to Troubleshoot Android Phone Problems
[Video]
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
[Video]
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Troubleshooting: Device Overheating
[Video]
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Improving Battery Life
[Video]
Improve your phone's battery life with the steps shown in this video.
Length: 3:25
How to Make Wi-Fi Calls on Android Smartphones
[Video]
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Factors That Impact Your Wireless Signal
[Video]
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00
How to Make HD Calls on Android Smartphones
[Video]
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Announcement 3 - Suspended Service
[Device-Specific Instructions]
If you receive an "Announcement 3' message and can't complete a call, check out this info.
Announcement 7 - Toll And International Deny Origination Announcement
[Device-Specific Instructions]
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Troubleshooting: Visual Voicemail
[Video]
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Troubleshooting Topics
[General Information]
Get the help you need to solve problems with your device.
Preparing for International Travel
[Video]
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Getting the Best Performance from Your Android Smartphone
[Video]
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:40
How to Transfer Content Between Your Computer and Your Android Smartphone
[Video]
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
View Signal Strength - moto e4 plus™
[Device-Specific Instructions]
Here's how to view signal strength on the moto e4 plus.
How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Here's how to help determine if your Motorola device has liquid damage.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Here's how to help determine if your device has a damaged charging port.
Check for Physical Damage - Screen
[Device-Specific Instructions]
Here's how to help determine if your device has physical damage.
Check for Water Damage
[Device-Specific Instructions]
Here's how to help determine if your device has liquid damage.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Check for Physical Damage - Hardware Modifications
[Device-Specific Instructions]
Here's how to determine your device has hardware modifications.
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
Here's how to help determine if your device has physical damage to the hinge.
Check for Physical Damage - moto e4 plus™
[Device-Specific Instructions]
Here's how to help determine if your device has sustained physical damage.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
Here's how to install the Verizon Upgrade Assistant for Motorola devices made after 8/20/2013 and prepaid devices.
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