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Motorola moto e4 plus™ - Support Overview
Find device-specific support and online tools for your Motorola moto e4 plus.
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Page Contents
Troubleshooting Assistant for Motorola moto e4 plus
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola moto e4 plus Prepaid
Troubleshooting: How to Unfreeze Your Device
[Video]
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Troubleshooting: Using Safe Mode with Android
[Video]
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Do a Factory Data Reset to Troubleshoot Android Phone Problems
[Video]
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
[Video]
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Troubleshooting: Device Overheating
[Video]
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Improving Battery Life
[Video]
Improve your phone's battery life with the steps shown in this video.
Length: 3:25
Battery Overview - moto e4 plus™
[Device-Specific Instructions]
Here's info on the battery specs (Usage Time, Standby Time, etc.) for your moto e4 plus.
How to Make Wi-Fi Calls on Android Smartphones
[Video]
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Factors That Impact Your Wireless Signal
[Video]
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00
How to Make HD Calls on Android Smartphones
[Video]
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Announcement 3 - Suspended Service
[Device-Specific Instructions]
If you receive an "Announcement 3' message and can't complete a call, check out this info.
Announcement 7 - Toll And International Deny Origination Announcement
[Device-Specific Instructions]
Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area
[Device-Specific Instructions]
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Troubleshooting: Visual Voicemail
[Video]
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Troubleshooting Topics
[General Information]
Get the help you need to solve problems with your device.
Preparing for International Travel
[Video]
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Getting the Best Performance from Your Android Smartphone
[Video]
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21
How to Transfer Content Between Your Computer and Your Android Smartphone
[Video]
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Manage Data Usage - moto e4 plus™
[Device-Specific Instructions]
Here's how to change the data usage cycle, view usage and set warnings and limits on your moto e4 plus.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
View MAC Address - moto e4 plus™
[Device-Specific Instructions]
Here's how to view the MAC address on your moto e4 plus.
View Signal Strength - moto e4 plus™
[Device-Specific Instructions]
Here's how to view signal strength on the moto e4 plus.
How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Here's how to help determine if your Motorola device has liquid damage.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Here's how to help determine if your device has a damaged charging port.
Check for Physical Damage - Screen
[Device-Specific Instructions]
Here's how to help determine if your device has physical damage.
Check for Water Damage
[Device-Specific Instructions]
Here's how to help determine if your device has liquid damage.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Check for Physical Damage - Hardware Modifications
[Device-Specific Instructions]
Here's how to determine your device has hardware modifications.
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
Here's how to help determine if your device has physical damage to the hinge.
Check for Physical Damage - moto e4 plus™
[Device-Specific Instructions]
Here's how to help determine if your moto e4 plus has sustained physical damage.
View Device ID (ESN / IMEI / MEID) - moto e4 plus™
[Device-Specific Instructions]
Here's how to view device ID on your moto e4 plus.
View Phone Info - moto e4 plus™
[Device-Specific Instructions]
Here's how to view phone info on your moto e4 plus.
View SIM Card Number - moto e4 plus™
[Device-Specific Instructions]
Here's how to view the SIM card number on your moto e4 plus.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
Here's how to install the Upgrade Assistant for Motorola devices made after 8/20/2013 and prepaid devices.
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