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Motorola moto e4 plus Troubleshooting
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A Troubleshooting Assistant
App Issues
Battery & Power Issues
Calling & Messaging Issues
Email Issues
General
Internet & Web Browser Issues
Lost, Stolen or Damaged
Software Issues
Motorola moto e4 plus - Troubleshooting Assistant
This online tool will help you identify and resolve problems with your Motorola moto e4 plus.
Test Device in Safe Mode - Android™
Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.
Video:
Troubleshooting: How to Unfreeze Your Device
(length: 4:53)
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Video:
Troubleshooting: Using Safe Mode with Android
(length: 2:38)
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Video:
Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
moto e4 plus™ - Reset App
If your device crashes, resets or freezes, it may be caused by apps and this info may help.
moto e4 plus™ - Restart in Safe Mode
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
moto e4 plus™ - Stop Running Apps
Here's how to stop running apps on your moto e4 plus.
moto e4 plus™ - Turn Automatic App Restore On / Off
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Video:
Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Power & Charging Issues - Non-Removable Battery Devices
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Video:
Troubleshooting: Device Overheating
(length: 4:54)
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Power & Charging Issues - Removable Battery Devices
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
Here's how to extend battery life and troubleshoot battery issues on your phone.
Video:
Improving Battery Life
(length: 3:03)
Improve your phone's battery life with the steps shown in this video.
Length: 3:03
moto e4 plus™ - Battery Info
Here's info on the battery specs (Usage Time, Standby Time, etc.) for your moto e4 plus.
moto e4 plus™ - Extend Battery Life
Here's how to improve the battery life for your moto e4 plus.
Video:
How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Video:
Factors That Impact Your Wireless Signal
(length: 3:00)
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00
Video:
How to Make HD Calls on Android Smartphones
(length: 1:54)
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Video:
Troubleshooting: Visual Voicemail
(length: 4:16)
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Troubleshooting FAQs
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Video:
Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Video:
Preparing for International Travel
(length: 3:23)
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23
Video:
Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Video:
How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Video:
Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Video:
Getting the Best Performance from Your Android Smartphone
(length: 4:21)
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21
Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
moto e4 plus™ - Airplane Mode
Here's how to turn Verizon network services on/off or if they aren't functioning.
moto e4 plus™ - Auto Switch Between Wi-Fi & Mobile Data Networks
To allow your moto e4 Plus to auto switch between Wi-Fi and mobile data, view this.
moto e4 plus™ - Data Roaming
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.
moto e4 plus™ - Manage Data Usage
Here's how to change the data usage cycle, view usage and set warnings and limits on your moto e4 plus.
moto e4 plus™ - Reset Network Settings
If you can't connect to the internet or send or receive email and messages, view this info.
moto e4 plus™ - View MAC Address
Here's how to view the MAC address on your moto e4 plus.
moto e4 plus™ - View Signal Strength
Here's how to view signal strength on the moto e4 plus.
How to find your phone or tablet
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your phone or tablet.
Damaged Device Fee FAQs
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.
Identifying Device Damage - How to Use Guide
Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Turn Find My Device On / Off - Android™
Here's info on how to remotely locate, lock, ring or erase your Android device.
Check for Water Damage - Motorola
Here's how to help determine if your Motorola device has liquid damage.
Find My Device - Android™ - Remotely Lock Device
Here's how to remotely locate and lock your device.
Check for Physical Damage - Charging Ports
Here's how to help determine if your device has a damaged charging port.
Check for Physical Damage - Screen
Here's how to help determine if your device has physical damage.
Check for Water Damage
Here's how to help determine if your device has liquid damage.
Find My Device - Android™ - Remotely Erase Device
Here's info on how to remotely locate and erase your Android device.
Find My Device - Android™ - Remotely Ring Device
Here's how to cause your Android device to remotely ring so you can locate it.
Check for Physical Damage - Hardware Modifications
Here's how to determine your device has hardware modifications.
Check for Physical Damage - Separated Hinges
Here's how to help determine if your device has physical damage to the hinge.
moto e4 plus™ - Check for Physical Damage
Here's how to help determine if your moto e4 plus has sustained physical damage.
moto e4 plus™ - View Device ID (ESN / IMEI / MEID)
Here's how to view device ID on your moto e4 plus.
moto e4 plus™ - View Phone Info
Here's how to view phone info on your moto e4 plus.
moto e4 plus™ - View SIM Card Number
Here's how to view the SIM card number on your moto e4 plus.
Software Upgrade / Repair Assistant (Motorola) - Software Update
Here's how to install the Upgrade Assistant for Motorola devices made after 8/20/2013 and prepaid devices.
moto e4 plus™ - Factory Data Reset (Powered Off)
If your moto e4 Plus has a blank or frozen screen or calling, app, audio and syncing issues, view this.
moto e4 plus™ - Factory Data Reset (Powered On)
If your moto e4 Plus has a blank or frozen screen or calling, app, audio and syncing issues, view this.
moto e4 plus™ - Install Device Software Update
Here's how to check for system updates or to install software updates on your moto e4 Plus.
moto e4 plus™ - Soft Reset
Here's how to soft reset your moto e4 plus if it resets, crashes, freezes, won't vibrate or the keypad won't respond.
moto e4 plus™ - Soft Reset (Frozen / Unresponsive Screen)
Here's how to soft reset your moto e4 plus if it's unresponsive, frozen or won't power on or off.
moto e4 plus™ - View Software Version
Here's how to view the software version your moto e4 Plus is running.
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