Motorola moto g6 play - Support Overview

Find device-specific support and online tools for your moto g6 play.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto g6 play User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, navigation, feature use and advanced functions.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

moto g6 play - Activate / Set Up Device

Here's how to perform a quick set up and activation on your moto g6 play.

moto g6 play - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto g6 play on or off.

moto g6 play - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your moto g6 play.

moto g6 play - Adjust Account Sync Settings

Here's how to manage account sync settings on your moto g6 play.

moto g6 play - Create a New Google Account

Here's how to create a new Google (Gmail) account for your moto g6 play.

Alerts & Reminders

moto g6 play - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your moto g6 play.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

moto g6 play - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto g6 play to an SD / memory card.

moto g6 play - Move Music Files from Device

Here's how to transfer music files from your moto g6 play to a computer.

moto g6 play - Move Music Files to Device

Here's how to transfer music files from a computer to your moto g6 play.

moto g6 play - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto g6 play to a computer.

moto g6 play - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto g6 play..

moto g6 play - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / Memory Card on your moto g6 play.

moto g6 play - Import Contacts from SD / Memory Card

Here's how to import contacts from SD / Memory Card on your moto g6 play.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Motorola moto g6 play Customer Agreement (PDF)

Find important information about your wireless service in this Prepaid Customer Agreement for the moto g6 play.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

moto g6 play - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your moto g6 play.

moto g6 play - Power Saver Settings

Here's how to enable power saver settings on your moto g6 play.

moto g6 play - Turn Power Saver On / Off

Here's how to turn 'Battery saver' for your moto g6 play on or off to manage power.

moto g6 play - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time) for your moto g6 play.

moto g6 play - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your moto g6 play.

moto g6 play - Extend Battery Life

Here's how to improve the battery life for your moto g6 play.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto g6 play - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your moto g6 play.

moto g6 play - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto g6 play on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto g6 play - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your moto g6 play and your dialpad entries aren't recognized, view this info.

moto g6 play - Place a Conference Call

Here's how to place a conference call on your moto g6 play.

moto g6 play - Redial

Here's how to redial a number using your moto g6 play.

moto g6 play - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto g6 play.

moto g6 play - View / Delete Call History

Here's how to view or clear the call history on your moto g6 play.

moto g6 play - Add a Speed Dial

Here's how to add a speed dial on your moto g6 play.

moto g6 play - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your moto g6 play.

moto g6 play - Call a Number

Here's how to place a call on your moto g6 play.

moto g6 play - Remove a Speed Dial

Here's how to remove a speed dial on your moto g6 play.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto g6 play - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto g6 play.

moto g6 play - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto g6 play to a computer.

moto g6 play - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto g6 play..

moto g6 play - Record and Share a Video

Here's how to record and share a video on your moto g6 play.

moto g6 play - Share Picture from Gallery

Here's how to share a picture from the photo gallery on your moto g6 play.

moto g6 play - Share Video from Gallery

Here's how to share video from your moto g6 play.

moto g6 play - Take and Share a Picture

Here's how to take and share a picture on your moto g6 play.

moto g6 play - View Pictures / Videos

Here's how to view pictures / videos on your moto g6 play.

Computer/PC Connectivity

moto g6 play - USB Debugging Mode

Here's how to facilitate a connection between your moto g6 play and a computer with the Android SDK.

moto g6 play - Windows Device Manager Conflicts

If you can't transfer media between your moto g6 play and PC, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto g6 play - Contact Display Options

Here's how to configure how your contacts display on your moto g6 play.

moto g6 play - Delete a Contact

Here's how to remove a contact from your moto g6 play.

moto g6 play - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto g6 play.

moto g6 play - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your moto g6 play.

moto g6 play - View Contact Sync Source

Here's how to view where a phonebook contact on your moto g6 play was imported from.

moto g6 play - Add a Contact

Here's how to add a contact on your moto g6 play.

moto g6 play - Edit a Contact

Here's how to edit a contact on your moto g6 play.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

moto g6 play - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto g6 play.

moto g6 play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto g6 play.

moto g6 play - Turn Data On / Off

Here's how to turn the mobile data for your moto g6 play on or off.

moto g6 play - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your moto g6 play.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

moto g6 play - Set Date and Time

If your moto g6 play shows the incorrect date and/or time, here's how to fix it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto g6 play - View Device ID (ESN / IMEI / MEID)

Here's how to check the device ID (IMEI) on your moto g6 play.

moto g6 play - View MAC Address

Here's how to view Wi-Fi MAC address on your moto g6 play.

moto g6 play - View Phone Number

Here's how to view the phone number for your moto g6 play.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto g6 play - Adjust Display Settings

Here's how to adjust display settings including sleep (screen timeout) on your moto g6 play.

moto g6 play - Manage Do Not Disturb Settings

Here's how to manage interruptions on your moto g6 play.

moto g6 play - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g6 play, view this info.

moto g6 play - Turn Screen Inversion On / Off

Here's how to change the color scheme on your moto g6 play if it's reversed.

moto g6 play - Turn Screen Rotation On / Off

Here's how to fix the screen on your moto g6 play if it doesn't flip or rotate.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

moto g6 play - Manage Corporate Email Settings

Here's how to update the work email settings for your moto g6 play.

moto g6 play - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your moto g6 play.

moto g6 play - Reply to an Email Message

Here's how to reply to an email message using your moto g6 play.

moto g6 play - Set Up Corporate Email (Exchange ActiveSync)

Here's how to add a work email account to your moto g6 play.

moto g6 play - View Email Messages

Here's how to view email messages on your moto g6 play.

moto g6 play - Add a Personal Email Account

Here's how to add a personal email account to your moto g6 play.

moto g6 play - Compose and Send Email Message

Here's how to compose and send email message on your moto g6 play.

moto g6 play - Delete Email Messages

Here's how to delete email messages on your moto g6 play.

moto g6 play - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your moto g6 play.

moto g6 play - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto g6 play.

moto g6 play - Email Account Notification Settings

If you're not getting notifications for the personal email on your moto g6 play, view this info.

moto g6 play - Email Account Password and Server Settings

To update the personal email password/server settings for your moto g6 play, view this info.

moto g6 play - Email Account Signature Settings

To enter or edit the personal email signature on your moto g6 play, view this info.

moto g6 play - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your moto g6 play, view this info.

moto g6 play - Remove Corporate Email Account (Exchange ActiveSync)

Removing then re-adding a work email account on your moto g6 play often fixes email issues.

moto g6 play - Remove Gmail Account

Removing then re-adding a Gmail account on your moto g6 play often fixes email issues.

moto g6 play - Remove a Personal Email Account

Removing then re-adding an email account on your moto g6 play often fixes email issues.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

moto g6 play - Turn GPS Location On / Off

Here's how to turn GPS location for your moto g6 play on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

moto g6 play - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your g6 play.

Home Screen

moto g6 play - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your moto g6 play.

moto g6 play - View / Manage Home Screen Panels

Here's how to view / add / remove Home screen panels for your moto g6 play.

moto g6 play - Access Notification Panel

Here's how to access your notification screen on your moto g6 play.

moto g6 play - Add Folders to Home Screen

Here's how to add folders to home screen on your moto g6 play.

moto g6 play - Add Shortcuts to Home Screen

Here's how to add shortcuts to home screen on your moto g6 play.

moto g6 play - Remove Items from Home Screen

Here's how to remove items from home screen on your moto g6 play.

moto g6 play - Rename Home Screen Folder

Here's how to rename Home screen folder on your moto g6 play.

Hotspot

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

moto g6 play - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your moto g6 play.

moto g6 play - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your moto g6 play on or off.

moto g6 play - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto g6 play.

moto g6 play - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to configure mobile hotspot broadcast settings on your moto g6 play.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

moto g6 play - Open Web Browser

Here's how to launch web browser on your moto g6 play.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

moto g6 play - Language Selection

Here's how to change the language used on your moto g6 play.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

moto g6 play - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto g6 play when the screen is locked.

moto g6 play - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto g6 play.

moto g6 play - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your moto g6 play.

moto g6 play - Set Up Screen Lock

Here's how to set up a screen lock (PIN, pattern, password) on your moto g6 play.

moto g6 play - Smart Lock

Here's how to turn on and customize the smart lock setting on your moto g6 play.

moto g6 play - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your moto g6 play.

moto g6 play - Unlock Screen

Here's how to unlock the screen on your moto g6 play.

moto g6 play - Add Additional Fingerprints

Here's how to add additional fingerprints on your moto g6 play.

moto g6 play - Manage Screen Lock Settings

Here's how to manage the lock screen settings for your moto g6 play.

moto g6 play - Remove Saved Fingerprints

Here's how to remove saved fingerprints on your moto g6 play.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto g6 play - Check Device Storage

Here's how to free up space if your moto g6 play runs slow, crashes, resets, running apps freeze or you can't save media.

moto g6 play - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto g6 play.

moto g6 play - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / Memory Card on your moto g6 play.

moto g6 play - Import Contacts from SD / Memory Card

Here's how to import contacts from SD / Memory Card on your moto g6 play.

moto g6 play - Remove SD / Memory Card

Here's how to remove the SD / Memory Card from your moto g6 play.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

moto g6 play - Move Music Files from Device

Here's how to transfer music files from your moto g6 play to a computer.

moto g6 play - Move Music Files to Device

Here's how to transfer music files from a computer to your moto g6 play.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Motorola moto g6 play - Software Update

Get instructions on downloading the latest software update for performance improvements and fixes to your device, including the most recent security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

moto g6 play - Factory Data Reset (Powered Off)

Here's how to factory reset your moto g6 play if it has a blank/frozen screen, calling, app, audio or sync issues.

moto g6 play - Factory Data Reset (Powered On)

If your moto g6 play has a blank or frozen screen or calling, app, audio and syncing issues, view this.

moto g6 play - View Software Version

Here's how to view the software version your moto g6 play is running.

moto g6 play - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto g6 play.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

moto g6 play - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto g6 play.

moto g6 play - Modify SIM PIN

Here's how to change your SIM card lock code on your moto g6 play.

moto g6 play - Turn SIM PIN On / Off

Here's how to turn SIM PIN for your moto g6 play on or off.

moto g6 play - Unblock SIM PIN

If the SIM PIN for your moto g6 play is blocked, here's how to unblock it.

moto g6 play - View SIM Card Number

Here's how to view the SIM card number on your moto g6 play.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

moto g6 play - Save a Ringtone

Here's how to save a received audio file as a ringtone on your moto g6 play.

moto g6 play - Set Ringtones

Here's how to set ringtones on your moto g6 play.

moto g6 play - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto g6 play.

moto g6 play - Vibrate Mode

Here's how to enable vibrate mode on your moto g6 play.

moto g6 play - Volume Controls

Here's how to adjust the volume if your moto g6 play doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

moto g6 play - View Signal Strength

Here's how to view signal strength on your moto g6 play.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

moto g6 play - View Device Screen on TV

Here's how to view the screen of your moto g6 play on your TV or another media device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

moto g6 play - Auto Receive Messages

If your moto g6 play isn't receiving multimedia (picture / video) messages, view this info.

moto g6 play - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto g6 play.

moto g6 play - Text Message Notification Settings

Here's how to set up your text notifications on your moto g6 play.

moto g6 play - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto g6 play via the Messages app.

moto g6 play - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto g6 play.

moto g6 play - View Text Messages

Here's how to view text messages on your moto g6 play.

moto g6 play - Create and Send a Text Message

Here's how to create and send a text message on your moto g6 play.

moto g6 play - Delete Messages

Here's how to delete messages on your moto g6 play.

moto g6 play - Set Default Messaging App

Here's how to set the default messaging (SMS) app on your moto g6 play.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

moto g6 play - Capture a Screenshot

Here's how to capture a screenshot on your moto g6 play.

moto g6 play - Set Up Printing

Here's how to set up printing on your moto g6 play.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto g6 play - Manage TTY Settings

Here's how to change the TTY settings on your moto g6 play.

Wallpapers/Theme

moto g6 play - Set Wallpaper

Here's how to set the wallpaper for the Home and lock screen on your moto g6 play.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.

moto g6 play - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto g6 play with other Wi-Fi capable devices.

moto g6 play - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your g6 play.

moto g6 play - Reset Network Settings

If you can't connect to the internet or send/receive email or messages, here's how to reset network settings.

moto g6 play - Tethered Modem Connection

Here's how to establish a tethered modem connection on your moto g6 play via USB or Bluetooth.

moto g6 play - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto g6 play.

moto g6 play - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto g6 play on or off.

moto g6 play - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto g6 play.

moto g6 play - Add a Wi-Fi Network

Here's how to connect to a Wi-Fi network using your moto g6 play.

moto g6 play - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to auto switch between Wi-Fi & Mobile Data Networks on your moto g6 play.

moto g6 play - Manually Add a Wi-Fi Network

Here's how to manually add a Wi-Fi connection to your moto g6 play.

moto g6 play - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto g6 play.