Motorola moto g6 play - Support Overview

Find device-specific support and online tools for your moto g6 play.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Motorola moto g6 play

This online tool will help you identify and resolve problems with your Motorola moto g6 play.

App Issues

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

moto g6 play - Clear App Cache

Here's how to clear cached data if your moto g6 play runs slow, crashes or resets, or apps freeze.

moto g6 play - Enable / Disable App

Here's how to turn pre-installed apps on your moto g6 play on or off.

moto g6 play - Power Up in Safe Mode

Safe Mode helps determine if an app is causing your moto g6 play to freeze, reset or run slow.

moto g6 play - Reset App

If your moto g6 play crashes, resets or freezes, it may be caused by apps and this info may help.

moto g6 play - Restart in Safe Mode

Here's how to restart your moto g6 play into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

moto g6 play - Screen Overlay Detected

View this info if you have a screen overlay error on your moto g6 play.

moto g6 play - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your moto g6 play to crash, reset or run slowly.

moto g6 play - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your moto g6 play.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

moto g6 play - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time) for your moto g6 play.

moto g6 play - Extend Battery Life

Here's how to improve the battery life for your moto g6 play.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

moto g6 play - Unblock SIM PIN

If the SIM PIN for your moto g6 play is blocked, here's how to unblock it.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto g6 play - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto g6 play.

moto g6 play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto g6 play.

moto g6 play - Reset Network Settings

If you can't connect to the internet or send/receive email or messages, here's how to reset network settings.

moto g6 play - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g6 play, view this info.

moto g6 play - View MAC Address

Here's how to view Wi-Fi MAC address on your moto g6 play.

moto g6 play - View Signal Strength

Here's how to view signal strength on your moto g6 play.

moto g6 play - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to auto switch between Wi-Fi & Mobile Data Networks on your moto g6 play.

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Check for Water Damage - Motorola

Here's how to help determine if your Motorola device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto g6 play - Check for Physical Damage

Here's how to help determine if your moto g6 play has liquid or other physical damage.

moto g6 play - View Device ID (ESN / IMEI / MEID)

Here's how to check the device ID (IMEI) on your moto g6 play.

moto g6 play - View SIM Card Number

Here's how to view the SIM card number on your moto g6 play.

Software Issues

moto g6 play - Factory Data Reset (Powered Off)

Here's how to factory reset your moto g6 play if it has a blank/frozen screen, calling, app, audio or sync issues.

moto g6 play - Factory Data Reset (Powered On)

If your moto g6 play has a blank or frozen screen or calling, app, audio and syncing issues, view this.

moto g6 play - Soft Reset

A soft reset can help if your moto g6 play crashes and resets, freezes or runs slow.

moto g6 play - Soft Reset (Frozen / Unresponsive Screen)

View this info if your moto g6 play is frozen or unresponsive.

moto g6 play - View Software Version

Here's how to view the software version your moto g6 play is running.

moto g6 play - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto g6 play.