Motorola Moto Z Force Droid Edition - Support Overview

Find device-specific support and online tools for your Motorola Moto Z Force Droid Edition.

Filter all topics below.


Contacts

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Field Force Manager

Download and Install Field Force Manager - Android™

Here's how to install Field Force Manager on your Android smartphone.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

GPS & Location Based Services

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installations from Unknown Sources - Motorola

Here's how to download apps on your Motorola device from sources other than the Google Play Store.

AppFlash - Disable / Enable

Here's how to enable or disable AppFlash.

AppFlash - Initial Set Up

For help with finding restaurants, streaming movies, locating music, etc. on your device, view this info.

AppFlash - View Software Version

Here's how to view the software version in AppFlash.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Daydream Overview - Google

For a virtual reality experience on Daydream-ready phones, view this information.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

Moto Z Droid Edition / Force - Clear App Cache

Here's how to clear cached data if your Z Droid Edition / Force runs slow, crashes or resets or apps freeze.

Moto Z Droid Edition / Force - Enable / Disable App

Here's how to turn pre-installed apps on your Moto Z Droid Edition / Force on or off.

Moto Z Droid Edition / Force - Reset App

Here's how to reset apps if your Moto Z Droid Edition / Force crashes, resets or freezes.

Moto Z Droid Edition / Force - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your Moto Z Droid Edition / Force to crash, reset or run slowly.

Moto Z Droid Edition / Force - Turn App Permissions On / Off

Here's how to turn App permissions on or off on the Moto Z Droid.

Moto Z Droid Edition / Force - Uninstall Apps

Here's how to remove or delete apps if your Z Droid Edition / Force is unresponsive, freezes or an app won't open.

Moto Z Droid Edition / Force - View, Open or Close Recently Used Apps

To view or close recently used apps on your Moto Z Droid Edition / Force, view this info.

My Media Retrieval FAQs

Learn about My Media Retrieval for retrieving games, Verizon apps and Ringtones obtained through Get It Now, Media Store or the Verizon Tones app.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Now

Moto Z Force Droid Edition Simulator: Using Google Now™

Learn how to use Google Now to automatically give you updates and information you want on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Using Voice Actions in Google Now™

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Moto Z Force Droid Edition.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

Moto Z Force Droid Edition Simulator: Downloading an App or Widget

Find out how to search for and download an app or widget in Google Play™ Store on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your Moto Z Force Droid Edition.

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Kickbit

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Moto Z Force Droid Edition Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Using Turn-by-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Viewing Current Traffic in Google Maps™

A visual guide for how to add layers to Google Maps to view current traffic on your Moto Z Force Droid Edition.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon app - Android™ - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - Sign Up for Share Name ID

Here's how to sign up for Share Name ID via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

VZ Navigator

Moto Z Force Droid Edition Simulator: Navigating to a Location

Discover how get directions to a location using VZ Navigator® on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Searching Locally

Learn how to search for a local location using VZ Navigator® on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Viewing Current Traffic

An interactive guide for how to add layers to VZ Navigator® to view current traffic on your Moto Z Force Droid Edition.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Moto Z Force Droid Edition Simulator: Backing Up Call History and Messages

A visual guide for how to back up call history and messages with Verizon Cloud on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Backing Up Photos, Videos, Music, and Documents

Learn how to back up photos, videos, music and documents with Verizon Cloud on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud to your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Restoring Content to Your Device

Learn how to restore content to your Moto Z Force Droid Edition with Verizon Cloud.

Moto Z Force Droid Edition Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Upgrading Your Backup Storage Plan

Find out how to get more storage for your Verizon Cloud account using your Moto Z Force Droid Edition.

Verizon Cloud - Android Smartphone - Manage Photos / Videos

Here's how to manage photos and videos on your Android smartphone with Verizon Cloud.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Delete Shared Media

Here's how to delete shared media or content on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Manage Music

Here's how to manage your music on the Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Reset App

Here's how to reset your Verizon Cloud app on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Android™ Smartphone - Share Media

Here's how to share Verizon Cloud content from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Sync Media

Here's how to initiate a sync with Verizon Cloud from your Android smartphone.

Verizon Cloud - Android™ Smartphone - View Storage Meter / Upgrade Memory

Here's how to view or increase your Verizon Cloud storage space on your Android smartphone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages

Moto Z Force Droid Edition Simulator: Attaching a Video to a Text Message

Discover how to send a video message using your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Forwarding a Text Message

A visual guide for how to forward a text message using your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Replying to a Text Message

Learn how to reply to a text message on your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Sending a Text Message

Discover how to send a text message using your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Sending a Text Message to Multiple Contacts

Find out how to send a text message to a group of your contacts from your Moto Z Force Droid Edition.

Moto Z Force Droid Edition Simulator: Using Voice-to-Text

An interactive how-to guide for sending a text message with your voice on your Moto Z Force Droid Edition.

Verizon Messages (Message+)

Install Verizon Messages - Android™ Smartphone

Here's how to download and install Verizon Messages (Message+) on your Android smartphone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages - Android® - Send a Message with eGift Attachment

Here's how to send an eGift attachment via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Create a Group Contact List

Here's how to create a group contact list using Verizon Messages on your Android Smartphone.

Verizon Messages - Android™ - Pair Devices

Here's how to pair an Android tablet or Palm device with a smartphone via the Verizon Messages (Message+) app.

Verizon Messages - Android™ - Restore Messages

Here's how to restore messages via Verizon Messages (Message+) after switching Android devices.

Verizon Messages - Android™ - Save Message to SD (Memory) Card

To save messages to an SD (Memory) Card via Verizon Messages (Message+), view this.

Verizon Messages - Android™ - Send a Data eGift

Here's how to send a data eGift via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Set Up Glympse

To set up Glympse via the Verizon Messages (Message+) app on your Android device, view this info.

Verizon Messages - Android™ - Set Up Group Messaging

Here's how to set up group messaging when using Verizon Messages on your Android smartphone.

Verizon Messages - Android™ - Uninstall

To uninstall the Verizon Messages (Message+) app from your Android device, view this.

Verizon Messages - Android™ - Video Trimmer

To use the Verizon Messages (Message+) video trimmer, check out this info.

Verizon Messages - Android™ - View / Disconnect Paired Devices

Here's how to view or disconnect paired Android devices from the Verizon Messages (Message+) app.

Verizon Messages - Android™ Smartphone - Delete Messages

To delete messages from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Driving Mode

To configure the Driving Mode settings for the Verizon Messages (Message+) app, view this info.

Verizon Messages - Android™ Smartphone - Manage Auto Reply

To manage auto reply from your smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Message Settings

Here's how to configure Verizon Messages (Message+) settings from your Android smartphone.

Verizon Messages - Android™ Smartphone - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android™ Smartphone - Send Message with Yahoo Search Attachment

Here's how to send message with Yahoo Search attachment when using Verizon Messages on your Android smartphone.

Verizon Messages - Android™ Smartphone - Send a Message

For message types you can send from your Android smartphone via Verizon Messages (Message+), view this.

Verizon Messages - Android™ Smartphone - Send a Message with Audio Attachment

To send an audio attachment from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Collage Attachment

Here's how to send message with collage attachment when using Verizon Messages on your Android smartphone.

Verizon Messages - Android™ Smartphone - Send a Message with Contact Card

To send a contact card via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Emoji Attachment

To send emoji via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Glympse Attachment

To send a Glympse message from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Picture Attachment

To send a picture message from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Places Attachment

To send a Place attachment via Verizon Messages (Message+) from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Postcard Attachment

To send a postcard attachment from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Recorded Audio

To send a recorded audio message via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Video Attachment

To send a video attachment via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Text Message Signature

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android smartphone.

Verizon Messages - Android™ Smartphone - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for sent messages via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Turn Off Auto Reply

To turn off auto reply for the Verizon Messages (Message+) app, view this info.

Verizon Messages - Android™ Smartphone - Turn On Auto Reply

To turn on auto reply for Verizon Messages (Message+) from your Android smartphone, view this.

Verizon Messages - Android™ Smartphone - View Text Messages

To view messages from your Android smartphone via Verizon Messages (Message+), see this info.

Verizon Tones

Download and Assign Ringback Tones - Verizon Tones - Android™

Here's how to download and assign Ringback Tones via the Verizon Tones app on your Android device.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.