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motorola razr - Support Overview

Find all motorola razr Support information here. Learn how to activate, set up features & troubleshoot issues with our FAQs, how-to guides and videos.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

moto razr User Guide (PDF)

This User Guide can help you get the most out of your moto razr. Learn about set up, advanced feature use and navigation.

motorola razr - Activate / Set Up Device

Here's how to quickly set up your razr.

motorola razr - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your razr.

motorola razr - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your razr if you're not receiving email and app notifications.

motorola razr - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your razr on or off.

Alerts & Reminders

motorola razr - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your razr.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

motorola razr - Move Music Files from Device

Here's how to transfer music files from your razr to a computer.

motorola razr - Move Music Files to Device

Here's how to transfer music files from a computer to your razr.

motorola razr - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your razr to a computer.

motorola razr - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your razr.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Motorola razr Simulator: Charging Your Phone

Learn how to charge your Motorola razr.

Motorola razr Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Motorola razr.

Motorola razr Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Motorola razr.

Motorola razr Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Motorola razr.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Video: First looks- What's in the box? Motorola razr
(length: 1:02)

Watch this video for a first look at your new Motorola razr and everything that comes in the box.
Length: 1:02

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

motorola razr - Extend Battery Life

Here's how to improve the battery life for your razr.

motorola razr - Power Saver Settings

Here's how to manage 'Battery saver' settings on your razr to improve battery performance.

motorola razr - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your razr.

motorola razr - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your razr.

motorola razr - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your razr.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

motorola razr - Connect Headset

Here's how to use an adapter to connect Headset to your razr.

motorola razr - Send Contact via Bluetooth®

Here's how to send a contact on your razr via Bluetooth.

motorola razr - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your motorola razr on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

motorola razr - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your razr.

motorola razr - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your razr.

motorola razr - Call a Number

Here's how to place a call from your razr.

motorola razr - Place a Conference Call

Here's how to place a conference call from your razr.

motorola razr - View / Delete Call History

Here's how to view or clear the calli history or delete individual calls from your razr.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

motorola razr - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your razr.

motorola razr - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your razr to a computer.

motorola razr - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your razr.

motorola razr - Record and Share a Video

Here's how to record and send a video using your razr.

motorola razr - Share Picture from Gallery

Here's how to share a saved picture from your razr.

motorola razr - Share Video from Gallery

Here's how to share a saved video from your razr.

motorola razr - Take and Share a Picture

Here's how to take and share a picture from your razr.

motorola razr - View Pictures / Videos

Here's how to view pictures and/or videos on your razr.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

motorola razr - USB Debugging Mode

Here's how to facilitate a connection between your razr and a computer with the Android SDK.

motorola razr - Windows® Device Manager Conflicts

Here's how to resolve conflicts if your razr can't transfer media files to a computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

motorola razr - Add a Contact

Here's how to add a contact to your razr.

motorola razr - Contact Display Options

Here's how to configure how your contacts display on your razr.

motorola razr - Delete a Contact

Here's how to remove a contact from your razr.

motorola razr - Edit a Contact

Here's how to edit a contact on your razr.

motorola razr - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your razr.

motorola razr - Send Contact via Bluetooth®

Here's how to send a contact on your razr via Bluetooth.

motorola razr - View Contact Sync Source

Here's how to view where a phonebook contact on your razr was imported from.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

motorola razr - Allow / Deny Data Roaming

Here's how to turn data roaming for your razr on or off.

motorola razr - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your razr.

motorola razr - Turn Data On / Off

Here's how to turn mobile data for your razr on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

motorola razr - Set Date and Time

If your razr shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

motorola razr - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your razr.

motorola razr - View MAC Address

Here's how to view the Wi-Fi MAC address for your razr.

motorola razr - View Phone Number

Here's how to view the phone number for your razr.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

motorola razr - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Theme, etc.) for your razr.

motorola razr - Manage Do Not Disturb Settings

If your razr isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

motorola razr - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your razr, view this info.

motorola razr - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your razr.

motorola razr - Turn Screen Rotation On / Off

Here's how to check settings if the display on your razr doesn't rotate or flip.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create Gmail™ Account

Here's how to create a Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

motorola razr - Add a Personal Email Account

Here's how to add a personal email account to your razr.

motorola razr - Delete Messages

Here's how to delete text messages from your razr via the Messages app.

motorola razr - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your razr.

motorola razr - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your razr.

motorola razr - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your razr.

motorola razr - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your razr.

motorola razr - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your razr.

motorola razr - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your razr.

motorola razr - Manage Corporate Email Settings

Here's how to update work email settings for your razr.

motorola razr - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your razr.

motorola razr - Remove Corporate Email Account

Here's how to remove a corporate / work email account from your razr.

motorola razr - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your razr.

motorola razr - Remove a Personal Email Account

Here's how to remove a personal email account from your razr.

motorola razr - Set Up Corporate Email

Here's how to add a work email account to your razr.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

motorola razr - Turn GPS Location On / Off

Here's how to turn GPS location for your razr on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

motorola razr - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your razr.

Home Screen

motorola razr - Add Folders to Home Screen

Here's how to add folders to a home screen on your razr.

motorola razr - Add Shortcuts to Home Screen

Here's how to add a shortcut to a home screen on your razr.

motorola razr - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a home screen on your razr.

motorola razr - Remove Items from Home Screen

Here's how to delete items such as shortcuts, widgets and folders from the home screen of your razr.

motorola razr - View / Manage Home Screen Panels

Here's how to view, add and removeome screen panels for your razr.

Hotspot

motorola razr - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your razr.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

motorola razr - Language Selection

Here's how to change the language used on your razr.

Lock, Unlock, Password & Security

Motorola razr Simulator: Setting Screen Security

A visual guide for setting screen security on your Google Pixel to help protect your private information.

Motorola razr Simulator: Unlocking the Screen

See how to unlock the screen on your Motorola razr.

motorola razr - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your razr.

motorola razr - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your razr.

motorola razr - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your razr.

motorola razr - Set Lock Screen Notifications

Here's how to manageow notifications appear on your razr when the screen is locked.

motorola razr - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your razr.

motorola razr - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your razr.

motorola razr - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your razr.

motorola razr - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your razr.

motorola razr - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your razr.

motorola razr - Unlock Screen

Here's how to unlock the screen on your razr.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

motorola razr - Check Device Storage

Here's how to check available space if your razr runs slowly / crashes, apps freeze or you can't save media.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

motorola razr - Move Music Files from Device

Here's how to transfer music files from your razr to a computer.

motorola razr - Move Music Files to Device

Here's how to transfer music files from a computer to your razr.

Navigating & Multitasking

motorola razr - Use Multi Window

Here's how to use two apps simultaneously on your razr.

Near Field Communication (NFC)

motorola razr - Tap & Pay

Here's how to use the 'Tap & pay' service with your razr.

motorola razr - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your razr to another NFC-capable device.

motorola razr - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your razr to other NFC-capable devices.

motorola razr - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your razr.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

motorola razr - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your razr if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

motorola razr - Factory Data Reset (Powered On)

Here's how to factory / hard reset your razr if the screen freezes or call, app, audio or sync issues occur.

motorola razr - Install Device Software Update

Here's how to check for and install software updates on your razr.

motorola razr - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your razr, including the latest security patches.

motorola razr - View Software Version

Here's how to view the software version your razr is running.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Motorola razr Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Motorola razr.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

motorola razr - Add eSIM Profile

Here's how to activate the eSIM in your razr using a QR code.

motorola razr - Modify SIM PIN

Here's how to change the SIM card lock code on your razr.

motorola razr - Remove eSIM Profile

Here's how to delete the eSIM profile from your razr if you need to obtain a new one (e.g., changed your phone number, etc.).

motorola razr - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your razr on or off.

motorola razr - View SIM Card Number

Here's how to view the SIM card number associated with your razr.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

motorola razr - Save a Ringtone

Here's how to save an audio file as a ringtone on your razr.

motorola razr - Set Ringtones

Here's how to select or change ringtones on your razr.

motorola razr - Use Speakerphone

Here's how to utilize the speakerphone functionality on your razr.

motorola razr - Vibrate Mode

Here's how to turn vibrate mode for your razr on or off.

motorola razr - Volume Controls

Here's how to adjust the volume if your razr doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

motorola razr - View Signal Strength

Here's how to view signal strength on your razr.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

motorola razr - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your razr.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

motorola razr - Auto Receive Messages

Here's how to check settings on your razr if you're not receiving your picture / video messages.

motorola razr - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your razr.

motorola razr - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your razr.

motorola razr - Set Default Messaging App

Here's how to set the default messaging app on your razr.

motorola razr - Text Message Notification Settings

Here's how to turn text message notifications for your razr on or off via the Messages app.

motorola razr - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your razr via the Messages app.

motorola razr - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your razr.

motorola razr - View Text Messages

Here's how to view text messages via the Messages app on your razr.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Motorola razr Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Motorola razr.

motorola razr - Capture a Screenshot

Here's how to capture a screenshot on your razr.

motorola razr - Set Up Printing

Here's how to set up and add a printer to your razr.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

motorola razr - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your razr.

motorola razr - Manage TTY Settings

Here's how to change the TTY settings on your razr.

Wallpapers/Theme

motorola razr - Set Wallpaper

Here's how to set the home screen image on your razr.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

motorola razr - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your razr with other Wi-Fi capable devices.

motorola razr - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your razr.

motorola razr - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your razr.

motorola razr - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your razr to auto-switch between Wi-Fi and mobile data.

motorola razr - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your razr.

motorola razr - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your razr.

motorola razr - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your razr.

motorola razr - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your razr.

motorola razr - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your razr.

motorola razr - Reset Network Settings

Here's how to reset settings if your razr can't connect to data or send / receive messages.

motorola razr - Restart in Safe Mode

Here's how to restart your razr into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

motorola razr - Tethered Modem Connection

Here's how to use your razr as a modem to connect to the internet via USB or Bluetooth.

motorola razr - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your razr on or off.

motorola razr - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your razr.

motorola razr - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your razr on or off.