Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Samsung Galaxy S® 5
Samsung Galaxy Note7
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy S7 edge
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Apple® iPhone® SE
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Apple® iPad® 2
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® 4s
LG G4™
Apple® iPhone® 7 Plus
Samsung Convoy™ 3
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
DROID MAXX 2
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
LG Cosmos™ 3
Samsung Galaxy J3 V
Samsung Galaxy S® III
Moto Z Force Droid Edition
Samsung 4G LTE Network Extender
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG G Vista
DROID MINI by MOTOROLA
LG V10™
HTC Desire® 526
LG G5
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG G2
Casio G'zOne Commando®
Samsung Galaxy J3 (2016)
LG Optimus Zone™ 3 Prepaid
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
GizmoPal™
LG Extravert™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG K8 V
GizmoPal® 2 by LG
HTC One® (M8)
DuraXV
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID ULTRA by MOTOROLA
GizmoGadget™ by LG
Microsoft Lumia 735
hum by Verizon
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem UML295
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Convoy® 4
Galaxy Note® Edge
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Nexus 6
Samsung Galaxy S® 4 mini
LG K4™ LTE
Samsung Convoy™ 2
Verizon LTE Internet and Home Phone
iPad® Pro
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC Desire® 530
Nokia Lumia 928
Verizon Ellipsis® 10
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
Transpyre™ Prepaid
PRIV™ by Blackberry®
HTC Desire® 626
Samsung Brightside™
Moto Z Droid Edition
Moto X™ (2nd Gen.)
LG Exalt™
Samsung Gusto® 2
Samsung Intensity™ II
LG Terra™
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Gear S®
Moto G™ by Motorola
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto X™ by Motorola
DROID INCREDIBLE 4G LTE by HTC
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon SureResponse®
Moto E™ Prepaid
LTE Internet (Installed)
LG Optimus Zone™ 2 Prepaid
HTC 10™
LG Optimus Exceed™ 2
Microsoft Surface 3
LG Revere®
Blackberry Classic
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Nokia Lumia Icon
Samsung Galaxy S® III mini
LG Octane™
Samsung Intensity™ III
DROID by MOTOROLA
Apple® iPad® mini with Retina display
LG Revere® 2
LG Exalt™II
Samsung Convoy™
Kyocera DuraXV+
Lancet™
LG Accolade™
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
Apple® iPad® Air™
HTC One® (M8) for Windows®
Ellipsis™ Jetpack® MHS815L
LG G Pad™ X8.3
Verizon Wireless USB760 Modem
Galaxy Tab E
LG enV®3
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
iPad Pro™ (9.7-inch)
Samsung Gusto®
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
G Pad™ 10.1 LTE
BlackBerry® Q10 smartphone
BlackBerry® Z10 smartphone
DROID INCREDIBLE 2 by HTC
Google Nexus 7
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Motorola RAZR V3m
HTC One® remix
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® mini
Ellipsis® Kids
DROID BIONIC by MOTOROLA
Hydro ELITE by KYOCERA
iPad® mini 4
LG VX8300
LG Cosmos™
Enact™ by LG
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Haven™
LG Extravert™
Spectrum™ 2 by LG
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
DROID X by MOTOROLA
Galaxy Nexus by Samsung
Samsung Illusion™
Pantech Breakout™
Samsung Galaxy Stellar™
Lucid™2 by LG
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
ZenPad™ Z8
LG enV® TOUCH
Samsung Intensity™
HTC Desire® 612
Verizon Wireless AirCard® 595U USB Modem
LG Migosm
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™ by LG
Verizon Converged VOIP Device
Samsung Galaxy Tab® (10.1)
Dell™ Vostro™ V13 Laptop
Pantech Hotshot™
Pantech Perception™
Apple® iPad® with Retina display
Motorola XOOM™ 4G LTE
Samsung Smooth™
DROID 3 by MOTOROLA
Samsung Fascinate™
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
HTC One® max
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG Vortex™
Samsung Knack™
LG Optimus Zone™
HP Spectre x2
Samsung ATIV SE™
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
Sony Xperia® Z2
Samsung Galaxy Tab® S
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UMW190 Global USB Modem
Verizon Wireless UM175 USB Modem
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG VX5500
DROID INCREDIBLE by HTC
Samsung Gear S2 classic
Samsung Galaxy™ Stratosphere™
Pantech Marauder™
Intuition™ by LG
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Brigade®
Nokia 2366i
Samsung Galaxy View
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Camera®
DROID CHARGE by SAMSUNG
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1
Samsung SCH-u340
Verizon Wireless USB720 Modem
Motorola W385
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
HTC Rezound™
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Samsung Alias™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola XOOM™
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Apple® iPad®
Pantech Crux™
Spartan GoCam™
Samsung Reality™
LG VX5300
Samsung SCH-u410
LG Chocolate® Touch
LG Ally™
Verizon Wireless CDM8975
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
LG Dare™
Revolution™ by LG
Samsung SCH-u430
Verizon Wireless G'zOne Type-S
Verizon Wireless Coupe™
LG Voyager™
Samsung Galaxy Tab® (7.7)
Samsung Juke
LG Chocolate®
Verizon Wireless USB727 Modem
Motorola MOTO™ VU204
LG VX5200
HP® Mini 1151NR Netbook
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung Rogue™
Spectrum™ by LG
LG VX8350
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™ Prepaid
Sierra Wireless AirCard® 555D
Samsung SCH-a870
LG enV®
Blackberry Classic Non-Camera
Samsung Omnia® II
Motorola V325
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
LG VX3200
Samsung Continuum™
LG VX3300
Samsung SCH-u540
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Motorola Adventure™ V750
Samsung SCH-a670
LG VX6100
Gateway® LT2016u Netbook
Motorola W315
Casio EXILIM
Motorola E815
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
Verizon Wireless Razzle™
Pantech PN-215
Samsung FlipShot®
Motorola MOTO™ Z6cx World Edition without Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
LG VX4650
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Motorola V60s
Samsung SCH-a930
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
Motorola V325i
Motorola MOTO Q™ 9c
LG VX4500
Samsung Gem™
LG Versa™
HP® Pavilion dm1-3010nr Notebook
Nokia 6215i
DROID ERIS by HTC
Samsung Trance™
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PN-300
LG VX8100
Motorola Rival™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Motorola Entice™
LG Clout™
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ TWO
HP® Mini 110-3098NR Netbook
Pantech PN-210
LG Fathom®
Verizon Wireless CDM8950
Kyocera KPC650
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Motorola RAZR V3c
Nokia 6315i
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-a630
LG VX8700
Nokia 2605 Mirage
Samsung i700 Pocket PC
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-u550
Samsung Zeal™
DROID PRO by MOTOROLA
Motorola V276
Verizon AD3700 Global USB Modem
Samsung SCH-a850
Pantech PN-820
Kyocera KX444
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola T720
LG Glance™
Motorola Q™
Samsung Saga™
Kyocera KX1v
Verizon Wireless Salute™
Sharp KIN™ ONEm
HTC Merge®
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 8830 World Edition smartphone
HP® Mini 210-1076NR Netbook
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
HTC Apache XV6700
LG VENUS™
Motorola Krave™ ZN4
Samsung SCH-a650
Verizon Wireless V620
Samsung i600 Smartphone
Motorola C343
Motorola T730
Motorola V120e
Motorola MOTORAZR maxx Ve
Kyocera K323
Nokia 7205 Intrigue™
Motorola T300p
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung Omnia®
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung Sway™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
LG V
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
HTC Touch Pro™
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

The My Verizon App FAQs

You may have heard, we have a new My Verizon app. These FAQs are for the My Verizon app (previously named My Verizon Mobile). For information about the new My Verizon app, refer to The new My Verizon app FAQs.
General Information
  1. What is the My Verizon app?

    The My Verizon app lets you manage your Verizon Wireless account from your compatible mobile device. It makes managing your account easier and more convenient, especially when you're on-the-go.

    If your device isn't compatible with the new My Verizon app, you can continue managing your account using the My Verizon app on your device. You can also sign in to My Verizon from the web browser on your mobile device or computer.

    You can access all the account features you have available in My Verizon right from your phone or tablet, including:

    • Check your balance, upgrade eligibility and usage information
    • Change your features, plan and profile information
    • Make and view payments, edit payment accounts and manage Auto Pay
    • Add a new line to your account
    • Manage services like Call Forwarding, alerts and Verizon FamilyBase ®
    • Locate a store
    • Purchase accessories

    Notes:

    Data usage may apply.



  2. Why can’t I download and use the new My Verizon app?

    If you can't get the new My Verizon app, you may not be eligible for it yet. To use the new My Verizon app:

    • All lines on your account must be on the new Verizon Plan
    • You must have a compatible iPhone ® or Android™ smartphone using:
      • iOS 8.0 or later
      • Android 4.0 (Ice Cream Sandwich) or later


  3. Are there any charges for using or downloading the My Verizon app?

    Yes, data charges may apply.



  4. How do I know if my device is compatible with the My Verizon app?

    The My Verizon app is compatible with most devices on the following operating systems:

    • Android™
    • Apple ® iOS
    • BlackBerry ®
    • Windows ® Phone

    On many devices it's already installed at the time of purchase. Check the App list on your device to see if it's listed. If it isn't, open the app store on your device and search for the My Verizon app. If the app appears, it's compatible with your device.

    If an app isn't available for your device, you can access My Verizon anytime from your smartphone, tablet or computer browser.

    Note: Data charges may apply.



  5. Is the information sent through the My Verizon app secure?

    We're committed to safeguarding your privacy. We use Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.



  6. How do I access My Verizon from my mobile device?

    You access My Verizon in the My Verizon app or from your browser app:

    • The My Verizon app (available on most smartphones and tablets): Tap the My Verizon app in the App list on your device to open it.

      Note: If the app isn't in your App list, search for the My Verizon app in your device's app store and download it. If it's not available in your app store, use the Web Browser instructions below.

    • Web browser (smartphone, tablet or computer): Open the web browser and sign in to My Verizon.

    Data usage may apply.



The My Verizon App for Prepaid
  1. Is the My Verizon app available for prepaid accounts?

    Yes, the My Verizon app is available for prepaid devices. The steps to get and use the app are the same, but the options you'll see for managing your prepaid account will be slightly different than those available for a standard monthly account.



  2. How can the My Verizon app help me manage my prepaid account?

    The My Verizon app makes managing your account easier and more convenient, especially when you're on-the-go. You can use the app to:

    • Check your balance details
    • Make payments
    • Set up Auto Pay
    • View your plan details or change your plan
    • Change your features
    • Monitor your usage
    • Reset or change your Account Security Code, profile settings and Voice Mail password

    Data usage may apply.



  3. What refill options are available through the My Verizon app on my prepaid device?

    From your prepaid device, you can use the My Verizon app to:

    • Make a one-time debit or credit card payment

      Note: You can also save debit/credit card information for future use or edit your current card information.

    • Sign up for Auto Pay

    • Use a refill card

    You can also use the Payment Locator option within the My Verizon app to find the nearest replenishment locations. Either enter your ZIP code or search by city and state.



Add and Upgrade a Device
  1. How do I upgrade my device in the My Verizon app?

    You can upgrade your device with the My Verizon app or by going to the Upgrade Device page from your browser.

    To upgrade your device with the My Verizon app:

    1. Tap the Devices tab at the top.
    2. Select which line you want to upgrade. Lines that are eligible for an upgrade will be labeled UPGRADE AVAILABLE.
    3. Select the device you want to order.
    4. Here you can choose to trade-in your current device or skip this step. When you trade in your device, you'll receive a Verizon Wireless gift card for the amount of your device's trade-in value. To skip this step tap No Thanks, Skip Trade In.

      To trade in your device:
      1. Answer the questions about your device's condition. It's important you provide an accurate description of your device's condition. If the device isn't in the condition you described this could affect your trade-in credit amount. To learn more, visit our Device Trade-In Program FAQs.
      2. Tap Continue.
      3. The trade-in value will display. If you agree to trade in your device for the listed amount, tap Accept this Offer. If you decide you don't want to trade in your device, tap Skip Trade-In.
         
    5. Select which device protection option you want.
    6. Tap Continue.
    7. Select a shipping method and tap Review Order.
    8. Review your order details and accept the Verizon Wireless Customer Agreement.
    9. Tap Place Order Now.

    You have successfully upgraded your device with the My Verizon app.



  2. How do I view my usage on my device?

    You can view your usage in the My Verizon app or by going to the My Usage page on your web browser.

    To view your usage for minutes, messages or data in the My Verizon app:

    Note: If you're an Account Owner or Account Manager, you can view usage for all lines on the account. If you're an Account Member, you can view usage for your line only. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu.

    3. Select My Account & Billing > View Usage.

      Image: MVM Usage Summary Screenshot

    4. Your total account usage for the current bill cycle will display at the top. Tap a usage type (Data, Minutes or Messages) to view that type of usage.

      Image: MVM View Usage Screenshot

    5. The usage for any individual lines on your account will appear below. Tap an individual line to view more usage detail for that line.

      Image: MVM View Usage Screenshot

    6. The usage details for that line will display.

      Image: MVM View Usage Screenshot


  3. If I'm on a plan with multiple devices, will the usage and balance information that's displayed be for my mobile number or for the entire account?

    The Balance screen will show the balance for the entire account. The usage screens (e.g., minutes, messages, data usage) will show usage for the device you're using while accessing the app.



  4. Why doesn't the data usage estimate timestamp in the My Verizon app match the current date and time?

    Your usage information is updated in the billing system periodically. The date and time listed are the last time the billing system was updated with the information. Additionally, the billing system may be in a different time zone.



  5. How do I set usage alerts for minutes, messaging or data on my device?

    You can set usage alerts from your device with the My Verizon app or by going to the Usage Alerts page on your web browser.

    To set usage alerts in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Usage Summary Screenshot

    4. Select the type of usage alert you want to manage: data, minutes or messages.

      Image: MVM Usage Summary Screenshot

    5. To turn on Usage Alerts, tap the Send Alerts switch. A red switch indicates Usage Alerts is on.

      Image: MVM Usage Summary Screenshot

    6. Select which usage percentage(s) you want to be notified about. The switch will be red if that option is active.

      Note: In this example, we're selecting Data to set up data usage alerts. However, you can also select Minutes or Messages as well to set up minute or messaging usage alerts. The steps are essentially the same.

      Image: MVM Usage Summary Screenshot

    7. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Usage Summary Screenshot

    8. Tap Save Changes.

      Image: MVM Usage Summary Screenshot

    You've successfully set up usage alerts.



  6. How do I change who receives usage alerts from my device?

    You can manage your usage alerts on your device in the My Verizon app or by going to the Usage Alerts page on your browser. Up to 5 different text recipients and 3 different email recipients, including the Account Owner, can receive an alert if usage is reached.

    To set text and email alert recipients in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Change Alerts Screenshot

    4. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Change Alerts Screenshot

    5. Tap Save Changes.

      Image: MVM Change Alerts Screenshot

    You've successfully updated your usage alert recipients.



  7. How do I change features on a line in the My Verizon app?

    You can change your features on your device with the My Verizon app or by going to the Products & Apps page on your web browser.

    To change features on a line in the My Verizon app:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon Account Access Roles.

    1. On the Home screen, tap Manage Features in the Your Plan Summary section.

      Image: MVM Change Features Screenshot

      Note: Enter your Secure Login Password if prompted.

    2. To manage features for a different line on your account tap Select Another Device and choose a line.

      Image: MVM Change Features Screenshot

    3. Tap Your Current Features.

      Image: MVM Change Features Screenshot

    4. You'll see a list of features for that line.

    5. Tap Manage Feature to change options for a feature. To learn more about a feature tap the ? button.

      Image: MVM Change Features Screenshot

    6. Select a new option and tap Select Feature.

      Image: MVM Change Features Screenshot

    7. Review your changes and tap Submit.

      Note: In this example, Verizon Cloud was upgraded to more storage.
      Image: MVM Change Features Screenshot

    You've successfully changed your features.



  8. How do I get a copy of my last bill in the My Verizon app?

    To request a copy of your last bill:

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Request Bill Copy Screenshot

    3. Tap Request Copy of Last Bill.

      Image: MVM Request Bill Copy Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Tap Print Your Last Bill to view a PDF version of your bill that you can print. Or tap Request a copy of your last bill to have a copy of your last bill mailed to you.

      Image: MVM Request Bill Copy Screenshot

    You've successfully requested your last bill. If you asked for it to be sent to you, you'll receive a bill within 10 business days.



  9. How do I view my upgrade eligibility status from my device?

    To view your upgrade eligibility status with the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Devices.

      Image: MVM Upgrade Eligibility Screenshot

    3. A list of your devices will display. The ones eligible for an upgrade will say Upgrade Available. Tap a line to view the upgrade eligibility date for that line.

      Image: MVM Upgrade Eligibility Screenshot

    4. The upgrade eligibility date will display.

      Image: MVM Upgrade Eligibility Screenshot


    You've successfully found your upgrade eligibility status.

     



Plan
  1. How do I switch to the new Verizon Plan on my device?

    To switch to the new Verizon Plan:

    1. Open the app. In the Your Plan Summary section tap Manage Plan.
    2. Select Switch to the new Verizon Plan.
    3. Choose the amount of data you want.
    4. Tap Switch to this plan.

    You’ve successfully switched to the new Verizon Plan.



  2. How do I change my existing plan from my device?

    If you're on The MORE Everything Plan or a Nationwide plan, you’ll be able to change your allowance and keep your plan. For all other plans, including the Verizon Plan, if you want to change your allowance you’ll need to switch to the new Verizon Plan.

    1. Open the app. In the Your Plan Summary section tap Manage Plan.
    2. Tap Select under the plan you want to change.
    3. Choose the amount of data you want.
    4. Tap Switch to this plan.

    You’ve successfully changed you plan.



Services & Apps
  1. How do I change features on a line from my device?

    You can change your features on your device with the My Verizon app or by going to the Products & Apps page on your web browser.

    To change features on a line in the My Verizon app:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon Account Access Roles.

    1. On the Home screen tap Manage Features in the Your Plan Summary section.

      Note: Enter your Secure Login Password if prompted.

    2. To manage features for a different line on your account tap Select Another Device and choose a line.
    3. Tap Your Current Features.
    4. You'll see a list of features for that line.
    5. Tap Manage Feature to change options for a feature. To learn more about a feature tap the ? button.
    6. Select a new option and tap Select Feature.
    7. Review your changes and tap Submit.
      Note: In this example, Verizon Cloud was upgraded to more storage.

    You've successfully changed your features.



Payments and Auto Pay
  1. How do I enroll in Auto Pay in the My Verizon app?

    You can enroll in Auto Pay in the My Verizon app or by going to the Manage Auto Pay page on your web browser.

    To enroll in Auto Pay with the My Verizon app:

    Note: This action is available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Tap Set Up and Manage Auto Pay.

      Image: MVM Enroll in Autopay Screenshot

      Note: Enter your Secure Login Password if prompted.

    3. You can select a saved payment method from the Select Saved Payment Source dropdown. To add a new payment method for auto pay tap Manage Accounts to set up a new payment method.

      Image: MVM Enroll in Autopay Screenshot

    4. Select which day you want auto pay to process each month.

      Image: MVM Enroll in Autopay Screenshot

    5. Enter the last 4 digits of your Social Security Number or Federal Tax ID.

      Image: MVM Enroll in Autopay Screenshot

    6. Enter your billing Zip Code.

      Image: MVM Enroll in Autopay Screenshot

    7. Review and accept the Terms & Conditions.

      Image: MVM Enroll in Autopay Screenshot

    8. Tap Continue.

      Image: MVM Enroll in Autopay Screenshot

    You've successfully enrolled in Auto Pay.



  2. How do I edit my saved payment accounts in the My Verizon app?

    You can manage your payment accounts in the My Verizon app or by going to the Manage Payment Accounts page on your web browser.

    To edit the accounts you have made payments with previously:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Edit Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Edit Payment Accounts Screenshot

      Notes:
    4. Tap the account you want to update.

      Image: MVM Edit Payment Accounts Screenshot

    5. Edit your payment account and tap Continue.

      Image: MVM Edit Payment Accounts Screenshot

    You've successfully edited your payment accounts.



  3. How do I delete a saved payment account on the My Verizon app?

    You can delete a saved credit/debit card or checking account in the My Verizon app or by going to the Manage Payment Accounts page on your web browser.

    To delete accounts you have previously made a payment with using the My Verizon app:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Delete Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Delete Payment Accounts Screenshot

      Note:

    4. Tap the account you want to update.

      Image: MVM Delete Payment Accounts Screenshot

    5. Tap Delete this Account.

      Image: MVM Delete Payment Accounts Screenshot


  4. How do I view my payment history on the My Verizon app?

    You can view your payment history in the My Verizon app or by going to the Payment History page on your web browser.

    To view your payment history in the My Verizon app

    Note: This action is available for an Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Account & Billing > View Payment History.

      Image: MVM View Payment History Screenshot

      Note: Enter your Secure Login Password if prompted.

    The Payment History page will show up to 12 of your most recent payments.

    Image: MVM View Payment History Screenshot



Profile and Settings
  1. How do I change my Voice Mail password in the My Verizon app?

    You can change your Voice Mail in the My Verizon app or by going to the Reset Voice Mail Password page on your web browser.

    To change your Voice Mail password in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Profile & Settings > Manage Voice Mail Password.

      Image: MVM Change Voice Mail Password Screenshot

    4. Enter and confirm your new password or tap Choose A Password For Me to have one automatically created for you.

      Image: MVM Change Voice Mail Password Screenshot

    5. Tap Update.

      Image: MVM Change Voice Mail Password Screenshot


    You've successfully changed your Voice Mail password.



  2. How do I change my billing address in the My Verizon app?

    You can change your billing address in the My Verizon app or by going to the Change Billing Address page on your web browser.

    To change your billing address in the My Verizon app:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Change Billing Address Screenshot

    3. Tap Manage Billing Address.

      Image: MVM Change Billing Address Screenshot

    4. Enter your new address information and tap Update.

      Image: MVM Change Billing Address Screenshot


    You've successfully changed your billing address.



  3. How do I change my Password for My Verizon in the My Verizon app?

    You can change your My Verizon password in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To change your My Verizon password in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Password Screenshot

    3. Tap Manage Password.

      Image: MVM Change Password Screenshot

    4. Enter your current Password.

    5. Image: MVM Change Password Screenshot

    6. Enter your new password and re-enter it to confirm.

      Note: Your new password:
      • Must be 8-20 characters long
      • Must have at least 1 number and 1 letter
      • Must not match your User ID
      • Must not have spaces
      • Is case sensitive

    7. Tap Update.

      Image: MVM Change Password Screenshot

    You've successfully changed your Password for My Verizon.

    Note: Changing your password through the My Verizon app changes it for the online version of My Verizon as well.



  4. How do I edit my email address in the My Verizon app?

    You can edit you email address in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To edit your email address in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Edit Email Address Screenshot

    3. Tap Manage Account Information.

      Image: MVM Edit Email Address Screenshot
    4. Enter your new email address in the Email Address field.

      Image: MVM Edit Email Address Screenshot

    5. Tap Update.
      Image: MVM Edit Email Address Screenshot

    You've successfully changed the email address on your account.



  5. How do I change my User ID for My Verizon in the My Verizon app?

    You can change your User ID in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To change your My Verizon User ID:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change User ID Screenshot

    3. Tap Manage User ID.

      Image: MVM Change User ID Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Enter a New User ID and tap Submit.

      Image: MVM Change User ID Screenshot

    You've successfully changed your User ID for My Verizon and the My Verizon app.



  6. How do I change my Secret Question in the My Verizon app?

    You can change your Secret Question in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To change your Secret Question in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Secret Question Screenshot

    3. Tap Manage Secret Question.

      Image: MVM Change Secret Question Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select a question from the dropdown.

      Image: MVM Change Secret Question Screenshot

    5. Enter the answer to the selected question and re-enter your exact same answer in the Confirm New Answer field.

      Image: MVM Change Secret Question Screenshot

    6. Tap Submit.

      Image: MVM Change Secret Question Screenshot

    You've successfully changed your Secret Question for My Verizon and the My Verizon app.



  7. How do I check if my device is compatible for international travel?

    Use the My Verizon app to verify that your device and account settings are set up for international use. If you need to upgrade your device for international travel or want to add or change an international plan, you can also do that in the My Verizon app as well.

    Get more plan flexibility and international options with the new Verizon Plan. Carryover Data and other benefits, including talk and text and data to and from Mexico and Canada* on XL data sizes and higher. Learn more about the new Verizon Plan.

    *Talk and text and data within Mexico and Canada are also included in the new Verizon Plan 12 GB special offer.

    To perform an international ready check:

    1. Open the menu and tap My Devices.
    2. Tap International Ready Check. The device summary section will tell you if you currently have an international plan or not.
    3. Tap Check if your phone will work abroad. Enter the name of the country or cruise ship and tap Add to add the destination. Repeat this step to add up to four more country or cruise ship names.
    4. Tap Check Compatibility.
    5. The results will indicate if your device is compatible with voice, messaging and data for each country or cruise ship on your list. If your device isn't compatible, tap Upgrade to find a device you can use on your trip.
    6. Now you'll need to verify if your account settings are ready for international travel. Tap Check Plan Compatibility.
    7. The results will indicate if you need to add an international plan to your account or if your account is already compatible for international travel.

    If you need to add an international plan:

    1. Tap Add International Plan.
    2. Tap the international plan you want to add. If you have multiple lines on your account tap Select Lines and choose which lines to add the plan.
    3. Tap Continue to complete the rest of the steps to adding your international plan.
    4. Now you're set up with an international plan.

    You've successfully completed the International Ready check.

    *Talk and text and data within Mexico and Canada are also included in the new Verizon Plan 12 GB special offer.



Privacy and Security
  1. What is a Secure Login Password and why do I have to enter it in the My Verizon app?

    Some functions within the My Verizon app are considered secured functions, so you must use a password to gain access. You'll only enter your password once for each session.

    1. When prompted, enter your password.

      • If you're registered for My Verizon, use that Password.

      • If you're not registered for My Verizon, enter the Billing System Password (or the last four digits of the Social Security Number on the account if no Billing System Password is established).

    2. Tap Continue.
       

    You've successfully entered your Secure Login Password.



  2. What are privacy settings in the My Verizon app?

    You can change your privacy settings from your devices to control how your mobile usage data is used by Verizon for marketing and reporting.

    Only registered users can select the option to manage privacy settings and selections. Account Owners and Account Managers can modify any privacy setting. Account Members can modify location based settings only.

    Note: Only certain operating systems display location settings.



  3. How do I sign in to the My Verizon app's more secure functions?

    Some functions in the My Verizon app are considered secured functions, so you must use your Secure Login Password to gain access. You'll only enter your password once for each session.



  4. Why is registration needed to use the My Verizon app?

    The purpose of this process is to protect you from fraud.

    A link for registration is sent to you by email and is only active for 3 days. If the email link isn't used during that time, you must start the registration process over. If no email address is on file, a letter is sent by mail with a temporary password for you to use for registration.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple is a registered trademark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.



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