Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
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DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
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Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Arlo Go
Sharp KIN™ TWO
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

My Verizon for Prepaid FAQs

General Information
  1. What is My Verizon for Prepaid?

    My Verizon for Prepaid is a secure online portal that helps you manage your prepaid account and device from anywhere.

    Learn more and find step-by-step instructions on how to use My Verizon for Prepaid on your computer.

    You can also view a tutorial of My Verizon for Prepaid. If you aren't already signed in to My Verizon, you may be prompted to do so.



  2. What can I do in My Verizon for Prepaid?

    In My Verizon for Prepaid, you can:

    • Add funds to your prepaid account
    • Set up and manage Auto Pay
    • View your current usage detail for data, minutes and messages
    • Change your prepaid device
    • Change your mobile number
    • Switch your prepaid plan
    • Add more high-speed Add On Data
    • Check your prepaid account balance
    • View your payment history
    • Review your prepaid plan details
    • Manage the features on your prepaid account (e.g., Caller ID Block, Ringback Tones, etc.)
    • Edit your personal profile, contact info and My Verizon sign-in details
    • Reset your voicemail password


  3. Where can I find step-by-step instructions on how to use My Verizon for Prepaid?

    For instructions on using My Verizon for Prepaid on a computer, refer to the My Verizon for Prepaid How to Use Guide.



  4. Can I access My Verizon for Prepaid from my phone or tablet?

    Yes, you can access My Verizon on a compatible smartphone and tablet with the My Verizon app.

    For more info, go to our My Verizon App for Prepaid FAQs.



  5. How do I sign up for My Verizon for Prepaid?

    Visit the My Verizon Registration page and follow the steps to sign up.



  6. How do I sign in to My Verizon for Prepaid?

    To sign in to My Verizon for Prepaid:

    1. Go to the My Verizon Sign-In page.

      Note: You can also click the My Verizon tab at the top of any page on our website to sign in.

    2. Enter your prepaid mobile number and Password.

    3. Click Sign In.


    You've successfully signed in to your My Verizon for Prepaid account.



  7. Can I check my prepaid balance in My Verizon for Prepaid?

    Yes, visit the Balance Details page to view your prepaid account balance in My Verizon for Prepaid.



  8. Can I manage my contacts in My Verizon for Prepaid?

    If you subscribe to Verizon Cloud, you can manage your contacts through the Verizon Cloud page in My Verizon for Prepaid. Learn more about Verizon Cloud.



  9. How can I block a number from calling me or sending me a text message if I have a prepaid account?

    On many devices you can set call and message blocks from within your Contact List. If there's a number you don't want calling or texting you, find that person in your contact list and turn on the block option. If the number you want to block isn't in your Contact List, you can add it and then block it. That number will be unable to call or send you text messages.

    The steps to block a contact will vary by device. Refer to your user manual for instructions.



  10. Can I block any services in My Verizon for prepaid accounts?

    You can block the Premium Messaging service on the Features page in My Verizon for prepaid accounts.



Payment
  1. How do I make a payment in My Verizon for Prepaid?

    Visit the Payment page to add funds to your account using a debit card, credit card or a prepaid Refill Card in My Verizon for Prepaid.

    You can also set up Auto Pay to automatically add funds to your prepaid account each month.

    For step-by-step instructions, refer to the Payment section in the My Verizon for Prepaid How to Use Guide.



  2. What types of credit cards can I use to add funds to my account in My Verizon for Prepaid?

    The following credit cards are accepted:

    • Visa®
    • MasterCard®
    • Discover®
    • American Express®


  3. Can I refill a prepaid card in My Verizon for Prepaid?

    Yes, you can add funds to your Refill Card on the Payments page in My Verizon for Prepaid.

    For step-by-step instructions, refer to the Payments section of the My Verizon for Prepaid How to Use Guide.



  4. Can I save a credit card to my account in My Verizon for Prepaid, so I don't have to enter the information manually each time?

    Yes, when you make a payment with a new credit card in My Verizon for Prepaid, you can choose to save that card for future payments.

    For step-by-step instructions, refer to the Payments section of the My Verizon for Prepaid How to Use Guide.



  5. Where do I set up Auto Pay in My Verizon for Prepaid?

    Visit the Set Up Auto Pay page in My Verizon for Prepaid to select your Auto Pay settings and enter your credit card details.

    For step-by-step instructions, refer to the Payments section of the My Verizon for Prepaid How to Use Guide.



  6. Where do I view my payment history in My Verizon for Prepaid?

    The Payment History page in My Verizon for Prepaid shows your payment activity for the past 18 months.

    You can see the following information for each transaction:

    • Date paid
    • Amount paid (including a breakdown of any taxes and surcharges)
    • Payment method

    You can also print or email your payment history from this page.



Usage
  1. How do I keep track of my data usage in My Verizon for Prepaid?

    Visit the Usage page in My Verizon for Prepaid to view a summary and details of your data, minute and message usage.



  2. Which usage categories can I view in My Verizon for Prepaid?

    You can view the following usage types in My Verizon for Prepaid

    • Data: Amount of MB / GB you've used
    • Minutes: Number of minutes you've spent on calls
    • Messages: Number of text messages you've sent or received


Plan & Data
  1. How do I add more high-speed Add On Data in My Verizon for Prepaid?

    To purchase more high-speed Add On Data instead of using reduced speeds of Always-On Data:

    1. Go to the Usage page in My Verizon for Prepaid.
    2. Click Add More Data.
    3. Follow the onscreen prompts to purchase more Add On Data.

    You've successfully added more high-speed Add On Data to your account.



  2. How do I change my plan in My Verizon for Prepaid?

    Visit the Change Your Prepaid Plan page to change your plan and add data to your account.

    For step-by-step instructions, refer to the My Verizon for Prepaid How to Use Guide.



  3. Where can I view my plan details and features in My Verizon for Prepaid?

    Your plan details and features are available on the Plan & Data page in My Verizon for Prepaid.



Features
  1. Can I manage features on my account in My Verizon for Prepaid?

    Visit the Features page to manage your features and add new ones in My Verizon for Prepaid.

    For step-by-step instructions, refer to the My Verizon for Prepaid How to Use Guide.



Device
  1. Can I change my prepaid device in My Verizon for Prepaid?

    Yes, you can change your device on the My Device page in My Verizon for Prepaid.

    For step-by-step instructions, refer to the My Verizon for Prepaid How to Use Guide.



  2. Can I change my voicemail password in My Verizon for Prepaid?

    Yes, go to the My Device page and click the RESET VOICE MAIL PASSWORD link.

    For step-by-step instructions, refer to the My Verizon for Prepaid How to Use Guide.



  3. Can I change my mobile number in My Verizon for Prepaid?

    Yes, go to the Change Mobile Number page in My Verizon for Prepaid.

    For step-by-step instructions, refer to the My Verizon for Prepaid How to Use Guide.



Settings
  1. Can I change my profile and contact information in My Verizon for Prepaid?

    Yes, you can edit your personal profile, contact information and My Verizon sign-in details on the Settings page in My Verizon for Prepaid.

    For step-by-step instructions, refer to the Settings section in the My Verizon for Prepaid How to Use Guide.



  2. Can I change my sign-in and security info for My Verizon for Prepaid?

    Yes, you can change your My Verizon sign-in and security info on the Settings page.

    For step-by-step instructions, refer to the Settings section in the My Verizon for Prepaid How to Use Guide.



  3. What is my greeting name in My Verizon for Prepaid?

    Your greeting name is what appears in the red welcome bar at the top of My Verizon when you sign in.

    When you first sign in, your greeting name will be your prepaid mobile number. The greeting will read, "Welcome (555)123-4567." You can change your greeting name on the Settings page of My Verizon for Prepaid.

    Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by CitiĀ® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.



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