Network Extender for Business Web Server FAQs

General Information

  1. What is the Network Extender for Business Web Server?

    The Network Extender for Business Web Server is a management interface embedded into the Network Extender for Business device. The Web Server allows you to manage the settings of each of your devices, including the following:

    • Validate the grouping of devices together for a broader range of service
    • Manage or modify your Network Extender for Business IP address
  2. How do I bring up the Network Extender for Business Web Server?

    There are two ways to access the Network Extender for Business Web Server:

    • Connect your laptop to the same network as the Network Extender for Business.

    • If the default IP address has been assigned, you can directly connect your laptop to the Network Extender for Business. To do that, select your Web browser’s address bar and enter https:// followed by the assigned IP address.

    Note: Be sure to use "https" and not "http".

  3. What are the browser requirements for the Network Extender for Business Web Server?

    The Web Server has been verified to work with the following browsers:

    • Internet Explorer® 6
    • Internet Explorer 7
    • Internet Explorer 8
    • Firefox®
    • Safari®
    • Google Chrome™
  4. While using the Network Extender for Business Web Server I received a “There is a problem with the website’s security certificate” screen. Should I be concerned?

    No, the Web Server currently uses an unsigned certificate. Signed certificates are being looked at for a future release.

  5. What is the default username and password for the Network Extender for Business Web Server?

    The default username and password is as follows:

    • Username: administrator
    • Password: enterpriseFemt0

    Note: The login information is case-sensitive, and the last character in the password is the number zero.

  6. What if I forget my username and password for the Network Extender for Business Web Server?

    You can use the Reset Tool to reset the username and password back to the factory defaults.

    Note: This will also reset the IP configuration (DHCP) back to the factory default.

  7. Where do I get more information about the fields within the Network Extender for Business Web Server?

    There is a description of the field on each of the pages. If additional information is needed, refer to the user guide (PDF*).

  8. Why does the Network Extender for Business continually reboot after I power it on?

    The Network Extender for Business is designed to self recover from error conditions.

    The following situations will cause the Network Extender for Business to automatically reboot during power-up:

    • Unable to get an IP address or is assigned the default IP address
    • Unable to get a response from the DNS Server
    • Unable to establish a VPN Tunnel with the Verizon Wireless network
    • Unable to talk to the internal Verizon Wireless servers via the VPN Tunnel

    This reboot functionality is put in place to ensure that the device is functioning properly.

  9. What is clustering with regards to the Network Extender for Business, and how can it help my business?

    Clustering enables expansion of coverage by deploying more than one Network Extender for Business at the same location. For proper setup information, follow the guidelines presented in the Clustering Setup section on page 9 of the user guide (PDF*).

  10. Is there a maximum number of Network Extender for Business units that should be included in a cluster?

    We recommend clustering no more than three units for the optimal coverage experience.

  11. Can I assign any static IP address to the Network Extender for Business?

    Any IP address can be assigned, with the exceptions shown below. If you assign an IP address within any of the following IP Subnets, you could experience issues with the Network Extender for Business. It is best to avoid these IP Subnets:

    • 10.208.110.96/27
    • 10.208.110.96/27
    • 10.210.157.208/28
    • 10.211.28.208/28
    • 10.211.157.208/28
    • 69.78.69.0/24

    If you are unsure about how to assign an IP address, please contact your IT administrator.

  12. What is throttling, and what are the advantages of using throttling with the Network Extender for Business?

    Throttling allows you to adjust your network’s data speed for users that are not on your Managed Access list. This feature can protect your data speed and help ensure your company users receive priority data service.

    For more information on setting up a Managed Access list, consult the Management and Security section of our Network Extender for Business FAQ page.

Reset Tool

  1. What is the Network Extender for Business Reset Tool and what does it do?

    The Reset Tool is a Java-based application that resets the following parameters back to the factory default:

    • DHCP - This parameter will be set to enabled.
    • Static IP - All of these parameters will be blanked out and lost when DHCP is enabled.
    • DSCP - This parameter will go back to its default value.
    • Username and password - These will be changed back to the default login settings.

    The Reset Tool is a useful in the event that you misplace, forget or lose the administrator username and/or password for your Network Extender for Business.

  2. Where do I get the Network Extender for Business Reset Tool?

    The Reset Tool Java application is available for download from the following Web URL:

    http://www.vzam.net/networkextenderforbusiness/resettool-1.3b1.jar

  3. How do I use the Network Extender for Business Reset Tool?

    The Reset Tool must be installed on the laptop that is connected to the Network Extender for Business, either directly or on the same network.

    1. Access the Reset Tool by double-clicking on the downloadable JAR file.
    2. Provide the initial information the Reset Tool requires:
      • MSN
      • MAC-ID
      • SKU
      • IP Address

      If you need help locating these items, please consult your IT administrator.

    3. Once this information has been provided to the Reset Tool, click on the Start button (looks like a circle with a vertical line at the top).
  4. What version of Java is recommended when using the Network Extender for Business Reset Tool?

    Samsung recommends the minimum version of Java to use is Java 1.6, Update 26.

  5. What if the Network Extender for Business Reset Tool times out?

    If the Reset Tool times out, verify the following items:

    • That you have provided the correct MSN, MAC-ID, SKU and IP address

    • That the laptop is connected and configured on the same IP Subnet as the Network Extender for Business (either directly connected to the Network Extender for Business or via the network)
  6. How do I know if the Reset Tool successfully reset the Network Extender for Business?

    When the reset is complete, a pop-up window will appear stating that the operation was successful.

  7. How do I stop the Network Extender for Business Reset Tool once it is started?

    To stop the Reset Tool, click on the Stop button.

    For more information on how to stop the Reset Tool, consult the Reset Tool section on page 18 of the user guide (PDF*).

  8. Can I reset more than one Network Extender for Business at the same time?

    No, each Network Extender for Business must be reset individually.

  9. Does the Network Extender for Business Reset Tool contain any Help features?

    Yes, you can hover your mouse over a field and additional information will be provided about that field.

  10. Where do I get more information about the Network Extender for Business Reset Tool?

    For more information about the Reset Tool, refer to the Reset Tool section on page 18 of the user guide (PDF*).

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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