Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Galaxy Note7
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Convoy™ 3
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ 7
Verizon Jetpack® MiFi® 6620L
LG G4™
Apple® iPhone® 4s
Apple® iPad® 2
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
Samsung Galaxy J3 V
Samsung Galaxy Note® 3
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
LG Cosmos™ 3
Moto Z Force Droid Edition
Brigadier™ by Kyocera
Samsung 4G LTE Network Extender
Apple® iPhone® 7 Plus
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MINI by MOTOROLA
LG G Vista
HTC Desire® 526
LG V10™
LG G2
Pantech 4G LTE Global USB Modem UML290
LG G5
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
LG Extravert™ 2
DROID RAZR M by MOTOROLA
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal® 2 by LG
LG K8 V
DuraXV
Moto Z Droid Edition
Verizon 4G LTE USB Modem 551L
HTC One® (M8)
GizmoGadget™ by LG
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
LG G Pad 8.3 LTE
hum by Verizon
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem UML295
Gear S2
Galaxy Note® Edge
DROID RAZR by MOTOROLA
Nexus 6
Samsung Convoy® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG K4™ LTE
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Verizon LTE Internet and Home Phone
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
BlackBerry® Bold™ 9930 smartphone
Nokia Lumia 928
Transpyre™ Prepaid
Verizon Wireless AirCard® 595
Verizon Ellipsis® 10
HTC Desire® 626
HTC Desire® 530
Moto X™ (2nd Gen.)
Samsung Brightside™
PRIV™ by Blackberry®
Samsung Intensity™ II
LG Terra™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
Moto G™ by Motorola
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
iPad® Air 2
Moto X™ by Motorola
Gear S®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
HTC One®
LG Optimus Zone™ 2 Prepaid
HTC 10™
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
LG Revere®
Microsoft Surface 3
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX HD by MOTOROLA
DROID DNA by HTC
Nokia Lumia Icon
LG Cosmos™ 2
LG Octane™
Samsung Galaxy S® III mini
Samsung Intensity™ III
Samsung Convoy™
LG Revere® 2
Lancet™
DROID by MOTOROLA
HTC One® (M8) for Windows®
LG Exalt™II
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG Accolade™
Lancet™ for Android™
LG G Pad™ X8.3
Galaxy Tab E
Apple® iPad® Air™
Lucid™3 by LG
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
Samsung Galaxy Tab® 4 (10.1)
Ellipsis™ Jetpack® MHS815L
G Pad™ 10.1 LTE
LG enV®3
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Verizon Wireless USB760 Modem
Samsung Gusto®
DROID INCREDIBLE 2 by HTC
G Pad™ 7.0 LTE
HTC One® remix
Google Nexus 7
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Enact™ by LG
Apple® iPad® mini
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Apple® iPad® with Wi-Fi + 4G
LG Cosmos™
Samsung Haven™
LG VX8300
BlackBerry® Z30 smartphone
Ellipsis® Kids
Samsung Galaxy Tab®
BlackBerry® Bold 9650 smartphone
Pantech Breakout™
Hydro ELITE by KYOCERA
iPad® mini 4
LG Extravert™
Galaxy Nexus by Samsung
DROID X by MOTOROLA
Spectrum™ 2 by LG
Samsung Galaxy Stellar™
Motorola Barrage™
Samsung Illusion™
Motorola MOTO™ W755
HTC Desire® 612
Lucid™2 by LG
LG enV® TOUCH
Verizon Wireless AirCard® 595U USB Modem
Casio G'zOne Boulder®
LG enV®2
Verizon Converged VOIP Device
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
HTC One® max
Samsung Intensity™
LG Migosm
Lucid™ by LG
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
LG Vortex™
DROID 3 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Apple® iPad® with Retina display
ZenPad™ Z8
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Perception™
Samsung Alias™ 2
Samsung Fascinate™
Motorola XOOM™ 4G LTE
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
LG VX5500
Samsung Knack™
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
THUNDERBOLT™ by HTC
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Samsung Gear S2 classic
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Pearl™ Flip 8230 smartphone
LG Optimus Zone™
Nokia 2366i
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
Pantech Marauder™
Samsung Galaxy Tab® S
LG VX5400
Casio G'zOne Brigade®
Intuition™ by LG
Samsung Galaxy Camera®
Samsung SCH-u340
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Moto X™ - Designed by You
Samsung Galaxy Legend™
Samsung Galaxy View
HTC Rhyme™
LG VX8360
DROID CHARGE by SAMSUNG
Samsung Galaxy Note® 10.1
HP Spectre x2
BlackBerry® Curve™ 9330 smartphone
Motorola W385
DROID 2 GLOBAL by MOTOROLA
Samsung ATIV Odyssey™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Luge™ by Motorola Prepaid
Delphi Connect
Pantech Caper™ Prepaid
Sony Xperia® PLAY
Apple® iPad®
Verizon Wireless Escapade®
HTC Rezound™
Verizon Wireless UM150 USB Modem
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Samsung Alias™
Verizon Wireless G'zOne Type-S
Samsung SCH-u410
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless CDM8975
Samsung SCH-u430
Pantech Crux™
LG Chocolate® Touch
Verizon Wireless Coupe™
HTC Trophy™
Motorola XOOM™
LG VX5300
Spartan GoCam™
LG Dare™
Samsung Juke
Samsung Galaxy Tab® (7.7)
LG Chocolate®
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Voyager™
Spectrum™ by LG
LG Optimus Exceed™ Prepaid
LG VX8350
Revolution™ by LG
LG VX5200
Motorola Adventure™ V750
LG Ally™
LG Enlighten®
Sierra Wireless AirCard® 555D
LG enV®
Blackberry Classic Non-Camera
HP® Mini 1151NR Netbook
BlackBerry® Torch™ 9850 smartphone
Motorola V325
LG VX3300
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
LG VX3200
Samsung Omnia® II
Samsung Rogue™
LG VX6100
Motorola MOTOKRZR K1m
Samsung SCH-a870
Motorola E815
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless PC5750 PC Card
Motorola W315
Pantech PN-215
LG Chocolate® 3
Samsung Continuum™
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a670
DROID XYBOARD 8.2 by MOTOROLA
Gateway® LT2016u Netbook
Motorola V60s
DROID ERIS by HTC
LG Clout™
Nokia 6205
Motorola RAZR V3m in Gray
LG VX4650
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a930
Motorola Rival™
Motorola MOTO™ Z6c World Edition
Casio EXILIM
DROID PRO by MOTOROLA
Samsung Trance™
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung Gleam®
LG VX8700
LG Versa™
Samsung Gem™
Motorola CITRUS™
Motorola Entice™
Verizon Wireless CDM8950
BlackBerry® 8830 World Edition smartphone
Nokia 6215i
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Sharp KIN™ TWO
LG Glance™
Motorola V325i
Samsung N150 Netbook
LG VX4500
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless PN-300
LG VX6000
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-a850
Nokia 7705 Twist™
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 10.1 by MOTOROLA
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung Zeal™
Nokia 2605 Mirage
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung SCH-u550
Nokia 6315i
Kyocera KPC650
Samsung SCH-u620
Nokia 7205 Intrigue™
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Verizon Wireless Salute™
LG Fathom®
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
LG VX8100
HP® Mini 311-1037NR Netbook
Verizon Wireless V620
Jest™
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Kyocera K323
Motorola T720
Motorola Krave™ ZN4
Pantech PN-820
Motorola Q™
Samsung Saga™
Samsung i600 Smartphone
HTC Apache XV6700
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Kyocera KX444
Kyocera KX1v
LG VENUS™
Motorola MOTORIZR Z6tv
Kyocera SE47
Motorola C343
Motorola V120e
LG V
Motorola MOTOSLVR L7C
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 210-1076NR Netbook
Motorola V325xi
Kyocera KX2
Motorola T300p
Motorola T730
Samsung SCH-a310
Samsung SCH-a530
Samsung Renown™
LG VX4700
HTC Touch Pro™
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Network Extender FAQs

Easy to install, the Verizon 3G Network Extender acts like a miniature tower to enhance your indoor service. On this page you'll find:

General Information
  1. What is the Verizon Wireless Network Extender?

    The Network Extender enhances indoor calling and 3G data coverage to provide better service for your Verizon Wireless mobile device. It's an extension of our network placed directly in your house or small business office. The Network Extender is compatible with all Verizon Wireless devices and works like a miniature tower. It plugs into your existing high-speed Internet connection to communicate with the Verizon Wireless network, which makes it easy to install.

    Note: The Network Extender is not a router and therefore is not Wi-Fi capable.



  2. Where can I buy a Network Extender?

    You can purchase a Network Extender online. You must be an existing Verizon Wireless subscriber to purchase a Network Extender.



  3. Do I have to pay additional fees to use a Network Extender?

    No. There are no additional costs to use the Network Extender. You can simply purchase the unit and enjoy the benefit of enhanced in-home (or small business office) coverage.

    Note: All rates and policies associated with your calling plan will apply when connected to the Network Extender.



  4. Where can I use the Network Extender?

    The Network Extender works in many places within the Verizon Wireless coverage area but not outside the US.

    Note: The Network Extender can enhance your calling or 3G data coverage. It's not designed to enhance 4G LTE data coverage.



  5. What type of Internet connection do I need for the Network Extender?

    Your Network Extender will work with most broadband or DSL connections (from Verizon or another Internet service provider). The minimum broadband speed required varies based on which Network Extender you have:

    • 1 Mbps to support voice
    • Up to 3.1 Mbps to support the maximum EVDO data rate for the Combo Network Extender (SCS-2U01)


  6. Will using a Network Extender affect my broadband Internet performance?

    It depends. The impact on broadband performance varies depending on your Internet service provider and the broadband speed.



  7. Does the Network Extender require a computer?

    No, the Network Extender requires a broadband Internet connection, but it doesn't require a computer to provide wireless coverage. However, you do need a computer (or other Internet device) to manage your device access settings through My Verizon.

    If you have a computer, it doesn't need to be turned on to use your Network Extender.



  8. Can I connect my landline phone to the Network Extender?

    No, the Network Extender is only designed to work with Verizon Wireless mobile devices.



  9. Can I take my Network Extender with me when I travel?

    The Network Extender works in many places within the VerizonWireless coverage area but not outside the US.

    Note: The Network Extender can enhance your calling or 3G data coverage. It's not designed to enhance 4G LTE data coverage.



  10. Can I make international calls while connected to the Network Extender?

    Yes, you can place and receive international calls while connected to the Network Extender. However, the same policies and rates that apply to international calls on your calling plan also apply while using the Network Extender.

    Visit our International Long Distance page for more information.



  11. Is the Network Extender the same device as the Network Extender for Business?

    No, these two devices are different. While both the Network Extender and the Network Extender for Business provide the same enhanced functionality for calls and data on your mobile devices, the Network Extender for Business is made to handle the broader needs of numerous employees remaining connected to the network at the same time.

    • The Network Extender is designed to enhance the wireless coverage within a residential home or certain small business environments.

    • The Network Extender for Business is intended to support the specific calling and data needs of a business environment. By linking up to 5 units together, a business can give uninterrupted access to an ever growing number of devices at any given time.


    For more information on the Network Extender for Business, see our Network Extender for Business FAQ page.



Network Extender Setup
  1. How do I know that my Network Extender setup and installation is complete?

    You can confirm that the Network Extender setup is complete in either of the following ways:

    • Check the lights - Check that the various Network Extender components are functioning properly by confirming that the four LED lights on the front of the device are a steady blue (the WAN light may be either steady or blinking):
    PWR Power
    SYS
    System
    GPS GPS Signal
    WAN WAN (Ethernet) Connection


    It may take up to one hour to acquire a GPS signal and get a steady blue light. Turning off the Network Extender will restart the GPS signal process and may prolong the setup process.

    • Call to confirm - Call #48 on your Verizon Wireless mobile phone and listen for this announcement: "You are under Network Extender coverage." That announcement verifies that the Network Extender is functioning properly and you're connected to it.

      When the Network Extender setup is complete, you may also want to set up priority access for up to 50 Verizon Wireless devices by visiting My Verizon.


    Please refer to the User Guide (PDF*) that came with your Network Extender for additional details on device setup and troubleshooting. You can also watch a short Network Extender Setup video for additional help.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

     



  2. What are the meanings of the LED Status Indicators on my Network Extender?

    The LED status indicators on your Verizon Wireless Network Extender tell you if your device is functioning correctly. For more information refer to the Meaning of LED Status Indicators on the Verizon Wireless Network Extender page.



  3. Do I need to apply any settings to my mobile device in order to connect to my Network Extender?

    No. The Network Extender is compatible with all Verizon Wireless mobile devices. You don't need to change any settings on your mobile device.



  4. Why does the Network Extender need to be placed near a window?

    Placing the Network Extender close to a window will help in acquiring a GPS signal. If your Network Extender can't be placed near a window or has trouble acquiring a GPS signal, refer to the Network Extender User Guide (PDF*) for installation instructions on the external GPS cable. Using the external GPS cable also lets you place the Network Extender in a central location within your home, so you can get better coverage throughout your house.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  5. Why does a Network Extender require GPS service?

    The Network Extender uses GPS service to obtain time and device location information. Location information is used to support Emergency (E911) service.



  6. Is the external GPS antenna cable required for my Network Extender?

    No, the external GPS antenna cable is provided in the event that you can't acquire a GPS signal with the internal GPS antenna. Using the external GPS cable also lets you place the Network Extender in a central location in your home or small business so you can get better coverage throughout it.



  7. How do I install the external GPS antenna cable for my Network Extender?

    Instructions are included in the Network Extender User Guide (PDF*). You can also watch a short Network Extender Setup video for more information.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

     



  8. Does GPS provide any additional services for my Network Extender?

    No, GPS is used strictly for Emergency 911 services. It does NOT do any of the following:



  9. Can I move my Network Extender within my house after it has acquired a GPS signal and setup is complete?

    Yes; however, we recommend that you set up the Network Extender in the place you intend to use it. If you must move the Network Extender, you should turn it off and re-initiate the setup process in its new location.

    Please keep in mind that moving the Network Extender away from a window may require the use of the external GPS cable.



Network Extender Management and Security
  1. Can I manage access to my Network Extender?

    Yes. The Account Owner can sign in to My Verizon to manage Network Extender access settings in My Verizon. You can leave your Network Extender on Open Access or switch to Managed Access.

    • Open Access: Any Verizon Wireless device within range can use your Network Extender signal
    • Managed Access: Devices you specify get priority access to your Network Extender (up to 50 Verizon Wireless numbers)
      • Devices with priority access are the only ones that can take the first 5 connections (of the 6 total) to the Network Extender.
      • The last connection will be given to a priority device when one is in the range of the Network Extender. If no priority devices are in range, and if the external Verizon Wireless network signal is totally unavailable, one non-priority device at a time may access the Network Extender.
      1. 1. The Network Extender will periodically attempt to transfer non-priority devices connected to it to the external Verizon Wireless network.
      2. 2. If an additional priority device needs access to the Network Extender, the non-priority device will be disconnected to give the priority device access.

      • All callers can access the Network Extender for emergency (E911) calls

    Note: Your mobile device must be within 15 feet* of the Network Extender to connect to it. Once connected, the mobile device can move up to 40 feet* away from the Network Extender and still be able to make a call or use data.

    *The coverage area required to establish an initial connection and the broader coverage area of the Network Extender can't be guaranteed and may vary due to environmental factors, such as physical structures and the strength of external tower coverage.



  2. How many devices can use the Network Extender at the same time?

    6 different devices can use the Network Extender at the same time. Note, though, that only 4 of these 6 devices can be using data (e.g., surfing the web, downloading email or apps) at the same time. Any and all of the 6 devices can use voice at the same time.



  3. If other devices use my Network Extender, will the minutes or data they use be charged against my account?

    No, the minutes and data used by each device connected to your Network Extender will be charged to the account associated with that device. You will see no extra charges as a result of others using your Network Extender.



  4. If other devices use my Network Extender, can my Internet Service Provider see the websites visited or other activities of that device?

    No, your Internet Service Provider can't see any of the activities of the devices that are connected to your Network Extender.



  5. Do specific ports need to be enabled on my router or firewall for the Network Extender to work?

    No, the Network Extender uses standard IPSec ESP VPN ports to make its connection through the Internet. It shouldn't require any special port configuration.

    In those rare instances in which the Network Extender can't connect to the Verizon Wireless network, you may need to open ports 500, 4500, 53 and 52428. Contact your ISP, Network Administrator or switch/router/firewall manufacturer for detailed instructions on how to open ports on your equipment.



  6. Will users of my Network Extender be able to intercept or listen in on each other’s conversations?

    No, all calls using the Network Extender are private and secure for all callers (even those not on the priority list). Callers using the Network Extender benefit from the same security and privacy as the Verizon Wireless network.



Using Network Extender
  1. How do I connect to the Network Extender network?

    Each time you want to connect to the Network Extender, you'll need to be within 15 feet* of it to establish an initial connection with its network.

    Once you've connected to the Network Extender network, you can move within a broader coverage area (40 feet from the Network Extender or up to a 5,000 square foot area). You can make and receive calls as usual as long as you stay within the Network Extender coverage area.

    *The coverage area required to establish an initial connection and the broader coverage area of the Network Extender cannot be guaranteed and may vary due to environmental factors, such as physical structures and the strength of external tower coverage.



  2. How do I know if I'm connected to the Network Extender network?

    There are two ways to verify that you're connected to the Network Extender network:

    • Call #48 from your mobile phone to hear an announcement

    • Listen for a short double tone on your mobile phone whenever making or receiving a call

    • Some devices have a visual indicator


  3. Will my phone disconnect when I move from my Network Extender coverage area to an outside area?

    No. Your call will continue uninterrupted when you move outside of the Network Extender coverage area (as long as you have enough signal strength from the external Verizon Wireless network at your location).



  4. Will a call placed outside of the Network Extender coverage area transfer to the Network Extender network?

    No, calls initiated outside of the Network Extender coverage area are not transferred when entering the range of the Network Extender network. You'll need to end your call to connect to the Network Extender.



  5. Will my mobile device pick up the Network Extender network or the Verizon Wireless network based on signal strength?

    Yes, your device will automatically connect to the network with the best signal.

    If you're registered with the Network Extender and are within the Network Extender coverage area when you initiate or receive a call, your mobile phone will use the Network Extender network. If you move beyond the Network Extender coverage area, your call will seamlessly transfer to the Verizon Wireless network provided that coverage is available.

    If you're registered with the Verizon Wireless network when you initiate or receive a call, your mobile phone will use the Verizon Wireless network.



  6. Will the Network Extender affect the number of bars that appear on my mobile device?

    Yes. Once your mobile device is registered with the Network Extender, you'll notice the number of bars for the 1X icon and EV icon may increase.



  7. Does the Network Extender place less drain on my mobile phone battery?

    Yes. You may experience less drain on your mobile phone's battery when connected to the Network Extender.



  8. What happens to my Network Extender if I lose my connection to the Internet?

    The Network Extender requires an active broadband Internet connection. You won't be able to use Network Extender functionality until your Internet connection is restored. When your Internet connection is restored, the Network Extender will reestablish its connection.



  9. Will my call quality be impacted if I'm uploading or downloading large files while using the Network Extender?

    Call quality can be affected when your broadband connection is being used simultaneously by bandwidth intensive apps (e.g., emailing large attachments). Factors such as the type and speed of your broadband connection will influence the impact to call quality.



  10. Can I use Directory Assistance (411 Search) with Network Extender?

    Yes. 411 Search is available when calling inside the Network Extender coverage area. Calls are billed at standard 411 Search rates.



  11. Can I use more than one Network Extender in the same home?

    Placing multiple Network Extenders in a single home is not advised. Interference can occur when Network Extenders are placed close to one another.



  12. What does it mean when I get the “All Circuits Busy” message when I try to make a call using the Network Extender?

    The "All Circuits Busy" message means that all 6 available channels on your Network Extender are in use. We recommend that you set up your Managed Access settings in My Verizon to give priority access to your household members.



Billing
  1. Do I have to pay additional fees to use a Network Extender?

    No. There are no additional costs to use the Network Extender. You can simply purchase the unit and enjoy the benefit of enhanced in-home coverage. All rates and policies associated with your calling plan will apply when connected to the Network Extender.



Network Extender for Business
  1. Is the Network Extender the same device as the Network Extender for Business?

    No, these two devices are different:

    • The Network Extender is designed to enhance the wireless coverage within a residential home.

    • The Network Extender for Business is intended to support the specific calling and data needs of a business environment.


    For more information on the Network Extender for Business, see our Network Extender for Business FAQ page.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store