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Devices, Plans, Services & Apps No Longer Supported
Devices, Plans, Services & Apps No Longer Supported
Verizon no longer provides online support for the following devices, plans, services and apps.
Filter all topics below.
- Devices
- Plans
- Services & Apps
All Topics
5G apps
AppFlash
Backup Assistant
City ID
Family Locator
Family Money
Hatch Premium
My Numbers
Ringback Tones
Safe WiFi
Usage Controls
VZ Navigator
VZAccess Manager
VelaSense App
Verizon Pass
Verizon Support & Protection
ZenKey
go90 App
5G apps
No longer supported: Verizon 5G apps
heading
The Verizon 5G apps are no longer supported by Verizon. Learn more about the retirement of AR Pro Interactive, Multi-View Experience and Verizon Capture.
AppFlash
No longer supported: AppFlash
heading
AppFlash is no longer supported. Visit this page to learn how to disable AppFlash on your device.
Backup Assistant
No Longer Supported: Backup Assistant
heading
Backup Assistant has been discontinued & is no longer supported by Verizon. Consider switching to Verizon Cloud to automatically back up contacts, photos & files.
No Longer Supported: GizmoTab app
heading
The GizmoTab app has been discontinued & is no longer supported by Verizon. Find out how to use your GizmoTablet without the GizmoTab app.
City ID
No longer supported: City ID
heading
Verizon has discontinued online support for the City ID. Please visit vzw.com/callfilter to learn more about our spam protection and enhanced Caller ID solution.
Family Locator
No Longer Supported: Family Locator
heading
Family Locator has been discontinued and replaced by Verizon Smart Family Premium, which offers more parental controls for no additional cost.
Family Money
No longer supported: Family Money
heading
Family Money has been discontinued and is no longer supported by Verizon. Learn more about the closing of your Family Money account.
Hatch Premium
No longer supported: Hatch Premium
heading
The Hatch app has been discontinued and is no longer available. If you were subscribed to Hatch Premium, your subscription automatically ended on 12/31/2020.
My Numbers
No longer supported: My Numbers
heading
My Numbers has been discontinued and is no longer supported by Verizon. Learn about managing your discontinued My Numbers phone numbers.
Ringback Tones
Ringback Tones and Verizon Tones Discontinued
heading
Ringback Tones and Verizon Tones have been discontinued. Download a similar ringtones app from your device's app store or go to the Verizon Community for assistance.
Safe WiFi
No longer supported: Verizon Safe Wi-Fi
heading
Safe Wi-Fi has been discontinued and is no longer supported by Verizon. Learn about Digital Secure for your mobile device.
Usage Controls
No longer supported: Usage Controls
heading
Usage Controls is no longer available to add to your account. If you have Usage Controls, you can keep it or switch to Verizon Smart Family.
VZ Navigator
No longer supported: VZ Navigator
heading
VZ Navigator has been discontinued and is no longer supported.
VZAccess Manager
No longer supported: VZAccess Manager
heading
VZAccess Manager is no longer supported online. If you have an older device that’s still compatible, you can continue using it, or upgrade to a new internet device.
VelaSense App
No longer supported: VelaSense app
heading
Verizon has discontinued online support for the VelaSense app. Please visit Google Play to download a similar app or go to the Verizon Community where you can post a question to get assistance.
Verizon Pass
No longer supported: Verizon Pass
heading
Verizon Pass has been discontinued and is no longer supported by Verizon.
Verizon Support & Protection
Verizon Support & Protection Sunset Support Updates
heading
Verizon Support & Protection has been discontinued and is no longer supported by Verizon. It has been replaced by Security & Privacy, Verizon’s new security app for mobile devices, which can be downloaded from the app store on your device.
ZenKey
No longer supported: ZenKey
heading
The ZenKey app is no longer supported. Continue to securely access and manage your Verizon account using your username and password.
go90 App
No longer supported: go90 app
heading
Verizon has discontinued online support for the go90 app. Visit Google Play to download a similar app or go to the Verizon Community where you can post a question to get assistance.
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