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Devices, Plans, Services & Apps No Longer Supported

Verizon no longer provides online support for the following devices, plans, services and apps.

Filter all topics below.


5G apps

The Verizon 5G apps are no longer supported by Verizon. Learn more about the retirement of AR Pro Interactive, Multi-View Experience and Verizon Capture.

AppFlash

AppFlash is no longer supported. Visit this page to learn how to disable AppFlash on your device.

Backup Assistant

Backup Assistant has been discontinued & is no longer supported by Verizon. Consider switching to Verizon Cloud to automatically back up contacts, photos & files.
The GizmoTab app has been discontinued & is no longer supported by Verizon. Find out how to use your GizmoTablet without the GizmoTab app.

City ID

Verizon has discontinued online support for the City ID. Please visit vzw.com/callfilter to learn more about our spam protection and enhanced Caller ID solution.

Family Locator

Family Locator has been discontinued and replaced by Verizon Smart Family Premium, which offers more parental controls for no additional cost.

Family Money

Family Money has been discontinued and is no longer supported by Verizon. Learn more about the closing of your Family Money account.

Hatch Premium

The Hatch app has been discontinued and is no longer available. If you were subscribed to Hatch Premium, your subscription automatically ended on 12/31/2020.

My Numbers

My Numbers has been discontinued and is no longer supported by Verizon. Learn about managing your discontinued My Numbers phone numbers.

Ringback Tones

Ringback Tones and Verizon Tones have been discontinued. Download a similar ringtones app from your device's app store or go to the Verizon Community for assistance.

Safe WiFi

Safe Wi-Fi has been discontinued and is no longer supported by Verizon. Learn about Digital Secure for your mobile device.

Usage Controls

Usage Controls is no longer available to add to your account. If you have Usage Controls, you can keep it or switch to Verizon Smart Family.
VZ Navigator has been discontinued and is no longer supported.

VZAccess Manager

VZAccess Manager is no longer supported online. If you have an older device that’s still compatible, you can continue using it, or upgrade to a new internet device.

VelaSense App

Verizon has discontinued online support for the VelaSense app. Please visit Google Play to download a similar app or go to the Verizon Community where you can post a question to get assistance.

Verizon Pass

Verizon Pass has been discontinued and is no longer supported by Verizon.

Verizon Support & Protection

Verizon Support & Protection has been discontinued and is no longer supported by Verizon. It has been replaced by Security & Privacy, Verizon’s new security app for mobile devices, which can be downloaded from the app store on your device.

ZenKey

The ZenKey app is no longer supported. Continue to securely access and manage your Verizon account using your username and password.

go90 App

Verizon has discontinued online support for the go90 app. Visit Google Play to download a similar app or go to the Verizon Community where you can post a question to get assistance.