Nokia 2 V - Support Overview

Find device-specific support and online tools for your Nokia 2 V.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Nokia 2 V - Activate / Set Up Device

Here's how to activate and setup your Nokia 2 V.

Nokia 2 V - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Nokia 2 V.

Nokia 2 V - Adjust Account Sync Settings

Here's how to access sync settings on your Nokia 2 V.

Nokia 2 V - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Nokia 2 V.

Nokia 2 V - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Nokia 2 V on or off.

Nokia 2 V - User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Nokia 2 V - Manage Alerts / Notifications

Here's how to change the notification sound for incoming calls and/or messages on your Nokia 2 V.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Nokia 2 V - Move Files from Internal Storage to SD (Memory) Card

Here's how to free up internal storage on your Nokia 2 V via an SD (memory) card.

Nokia 2 V - Move Music Files from Device

Here's how to transfer music files between your Nokia 2 V and a computer.

Nokia 2 V - Move Music Files to Device

Here's how to transfer music files between a computer and your Nokia 2 V.

Nokia 2 V - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Nokia 2 V to a computer.

Nokia 2 V - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Nokia 2 V.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

GizmoHub App - Change the Guardian Profile Mobile Number

Here's how to change the mobile number linked to your Gizmo profile via the GizmoHub app.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Nokia 2 V - Extend Battery Life

Here's how to improve the battery life for your Nokia 2 V.

Nokia 2 V - Power Saver Settings

Here's how to manage your battery power settings on your Nokia 2 V.

Nokia 2 V - Turn Power Saver On / Off

Here's how to turn power saver on or off on your Nokia 2 V.

Nokia 2 V - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Nokia 2 V.

Nokia 2 V - View Battery Status

Here's how to view charging status, remaining battery life and which apps or processes use your battery on your Nokia 2 V.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Nokia)

Battery optimization helps conserve battery power on your Nokia device and is turned on by default.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Nokia 2 V - Extend Battery Life

Here's how to improve the battery life for your Nokia 2 V.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Nokia)

Battery optimization helps conserve battery power on your Nokia device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Nokia 2 V - Send Contact via Bluetooth

Here's how to send a contact from your Nokia 2 V via Bluetooth.

Nokia 2 V - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Nokia 2 V on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Nokia 2 V - Add a Speed Dial

Here's how to add a speed dial to your Nokia 2 V.

Nokia 2 V - Block / Unblock Numbers

Here's how to send unwanted calls on your Nokia 2 V directly to Voicemail.

Nokia 2 V - Call a Number

Here's how to call a number from your Nokia 2 V.

Nokia 2 V - Place a Conference Call

Here's how to place a conference call from your Nokia 2 V.

Nokia 2 V - Redial

Here's how to redial a recently called number from your Nokia 2 V.

Nokia 2 V - Remove a Speed Dial

Here's how to remove a speed dial on your Nokia 2 V.

Nokia 2 V - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Nokia 2 V.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Calling & Messaging Issues

Nokia 2 V - Unblock SIM PIN

If the SIM PIN for your Nokia 2 V is blocked, here's how to unblock it.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Nokia 2 V - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Nokia 2 V.

Nokia 2 V - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Nokia 2 V to a computer.

Nokia 2 V - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Nokia 2 V.

Nokia 2 V - Record and Share a Video

Here's how to record and share a video on your Nokia 2 V.

Nokia 2 V - Share Picture from Gallery

Here's how to share a picture from the gallery on your Nokia 2 V.

Nokia 2 V - Share Video from Gallery

Here's how to share a video from the gallery on your Nokia 2 V.

Nokia 2 V - Take and Share a Picture

Here's how to take and share a picture on your Nokia 2 V.

Nokia 2 V - View Pictures / Videos

Here's how to view pictures and videos on your Nokia 2 V.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Nokia 2 V - USB Debugging Mode

Here's how to facilitate a connection between your Nokia 2 V and a computer with the Android SDK.

Nokia 2 V - Windows Device Manager Conflicts

Here's how to check for driver conflicts if you can't transfer media between your Nokia 2 V and PC.

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Nokia 2 V - Add a Contact

Here's how to add a contact on your Nokia 2 V.

Nokia 2 V - Contact Display Options

Here's how to change the way your contacts display on your Nokia 2 V.

Nokia 2 V - Delete a Contact

Here's how to delete a contact from your Nokia 2 V.

Nokia 2 V - Edit a Contact

Here's how to edit a saved contact on your Nokia 2 V.

Nokia 2 V - Export Contacts to SD (Memory) Card

Here's how to export contacts from your Nokia 2 V to an SD (memory) card.

Nokia 2 V - Import Contacts from SD (Memory) Card

Here's how to import contacts from an SD (memory) card to your Nokia 2 V.

Nokia 2 V - Link / Unlink Contacts

Here's how to link or unlink contacts on your Nokia 2 V.

Nokia 2 V - Send Contact via Bluetooth

Here's how to send a contact from your Nokia 2 V via Bluetooth.

Nokia 2 V - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Nokia 2 V.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Nokia 2 V - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Nokia 2 V.

Nokia 2 V - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your Nokia 2 V.

Nokia 2 V - Turn Data On / Off

Here's how to turn the mobile data for your Nokia 2 V on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Nokia 2 V - Set Date and Time

If your Nokia 2 V shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Nokia

Here's how to check your Nokia device for water damage.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Nokia 2 V - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Nokia 2 V.

Nokia 2 V - View MAC Address

Here's how to view the MAC address on your Nokia 2 V.

Nokia 2 V - View Phone Info

Here's how to view the phone info (e.g., IP address, Bluetooth address, etc.) on your Nokia 2 V.

Nokia 2 V - View Phone Number

Here's how to view the phone number associated with Nokia 2 V.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Nokia 2 V - Adjust Display Settings

Here's how to adjust display settings including sleep (screen timeout) on your Nokia 2 V.

Nokia 2 V - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb, if your Nokia 2 V isn't receiving calls or alerts for texts and email.

Nokia 2 V - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off on your Nokia 2 V or check settings if they aren't functioning.

Nokia 2 V - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Nokia 2 V if it's reversed.

Nokia 2 V - Turn Screen Rotation On / Off

If the display on your Nokia 2 V doesn't rotate, here's how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Nokia 2 V - Add a Personal Email Account

Here's how to add a personal email account to your Nokia 2 V.

Nokia 2 V - Compose and Send Email Message

Here's how to compose and send an email message from your Nokia 2 V.

Nokia 2 V - Delete Email Messages

Here's how to delete email messages from your Nokia 2 V.

Nokia 2 V - Email Account Common Settings

Here's how to access common personal email settings (e.g., account name, etc.) for your Nokia 2 V.

Nokia 2 V - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Nokia 2 V.

Nokia 2 V - Email Account Notification Settings

Here's how to change your notifications for the personal email on your Nokia 2 V.

Nokia 2 V - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Nokia 2 V.

Nokia 2 V - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Nokia 2 V.

Nokia 2 V - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Nokia 2 V.

Nokia 2 V - Manage Corporate Email (Exchange ActiveSync) Settings

Here's info on updating work email settings for your Nokia 2 V.

Nokia 2 V - Perform a Gmail™ Sync

Here's how to turn Gmail sync settings (email, contacts, calendar, etc.) for your Nokia 2 V on or off.

Nokia 2 V - Remove Corporate Email Account (Exchange ActiveSync)

Here's how to remove a work email account from your Nokia 2 V.

Nokia 2 V - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Nokia 2 V.

Nokia 2 V - Remove a Personal Email Account

Here's how to remove a personal email account from your Nokia 2 V.

Nokia 2 V - Reply to an Email Message

Here's how to reply to an email on your Nokia 2 V.

Nokia 2 V - Set Up Corporate Email (Exchange ActiveSync)

Here's how to add a work email account to your Nokia 2 V.

Nokia 2 V - View Email Messages

Here's how to view email messages on your Nokia 2 V.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Nokia 2 V - Turn GPS Location On / Off

Here's how to turn GPS location for your Nokia 2 V on or off.

General

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Nokia 2 V - Motions and Gestures

Here's how to make your Nokia 2 V react to specific motions and gestures.

Google Backup & restore

Nokia 2 V - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Nokia 2 V.

Home Screen

Nokia 2 V - Access Notification Panel

Here's how to access your notification screen on your Nokia 2 V.

Nokia 2 V - Add Folders to Home Screen

Here's how to add a folder to a Home screen on your Nokia 2 V.

Nokia 2 V - Add Shortcuts to Home Screen

Here's how to add a shortcut to the Home screen of your Nokia 2 V.

Nokia 2 V - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your Nokia 2 V.

Nokia 2 V - Remove Items from Home Screen

Here's how to remove items from the Home screen on your Nokia 2 V.

Nokia 2 V - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Nokia 2 V.

Nokia 2 V - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Nokia 2 V.

Hotspot

Nokia 2 V - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Nokia 2 V.

Nokia 2 V - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Nokia 2 V to Mobile Hotspot.

Nokia 2 V - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, etc.) on your Nokia 2 V.

Nokia 2 V - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Nokia 2 V on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Nokia 2 V - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page on your Nokia 2 V.

Nokia 2 V - Open Web Browser

Here's how to launch the web browser on your Nokia 2 V.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Internet & Web Browser Issues

Nokia 2 V - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Nokia 2 V.

Nokia 2 V - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Nokia 2 V to auto switch between Wi-Fi and mobile data.

Nokia 2 V - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your Nokia 2 V.

Nokia 2 V - Reset Network Settings

Here's how to reset settings if your Nokia 2 V can't connect to data or send / receive messages.

Nokia 2 V - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off on your Nokia 2 V or check settings if they aren't functioning.

Nokia 2 V - View MAC Address

Here's how to view the MAC address on your Nokia 2 V.

Nokia 2 V - View Signal Strength

Here's how to view signal strength on the Nokia 2 V.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Nokia 2 V - Language Selection

Here's how to change the language used on your Nokia 2 V.

Lock, Unlock, Password & Security

Nokia 2 V - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Nokia 2 V.

Nokia 2 V - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Nokia 2 V when the screen is locked.

Nokia 2 V - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Nokia 2 V.

Nokia 2 V - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Nokia 2 V.

Nokia 2 V - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Nokia 2 V.

Nokia 2 V - Unlock Screen

Here's how to unlock the screen on your Nokia 2 V.

Lost, Stolen or Damaged

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Nokia 2 V - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Nokia 2 V.

Nokia 2 V - View Phone Info

Here's how to view the phone info (e.g., IP address, Bluetooth address, etc.) on your Nokia 2 V.

Nokia 2 V - View SIM Card Number

Here's how to view the SIM card number associated with your Nokia 2 V.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Nokia 2 V - Check Device Storage

Here's how to free up space if your Nokia 2 V runs slow or crashes, running apps freeze or you can't save media.

Nokia 2 V - Export Contacts to SD (Memory) Card

Here's how to export contacts from your Nokia 2 V to an SD (memory) card.

Nokia 2 V - Format SD (Memory) Card

Here's how to erase all data on the SD / memory card in your Nokia 2 V.

Nokia 2 V - Import Contacts from SD (Memory) Card

Here's how to import contacts from an SD (memory) card to your Nokia 2 V.

Nokia 2 V - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Nokia 2 V.

Nokia 2 V - Move Files from Internal Storage to SD (Memory) Card

Here's how to free up internal storage on your Nokia 2 V via an SD (memory) card.

Nokia 2 V - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Nokia 2 V.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Nokia 2 V - Move Music Files from Device

Here's how to transfer music files between your Nokia 2 V and a computer.

Nokia 2 V - Move Music Files to Device

Here's how to transfer music files between a computer and your Nokia 2 V.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Nokia 2 V - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Nokia 2 V if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Nokia 2 V - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Nokia 2 V if the screen freezes or call, app, audio or sync issues occur.

Nokia 2 V - Install Device Software Update

Here's how to check for or to install software updates on your Nokia 2 V.

Nokia 2 V - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the most up to date Android security patches on your device.

Nokia 2 V - View Software Version

Here's how to view the software version your Nokia 2 V is running.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Nokia 2 V - Insert SIM Card

Here's how to insert the SIM card into your Nokia 2 V.

Nokia 2 V - Modify SIM PIN

Here's how to change your SIM card lock code on your Nokia 2 V.

Nokia 2 V - Remove SIM Card

Here's how to remove the SIM card from your Nokia 2 V.

Nokia 2 V - Turn SIM PIN On / Off

Here's how to turn SIM PIN on or off for your Nokia 2 V.

Nokia 2 V - Unblock SIM PIN

If the SIM PIN for your Nokia 2 V is blocked, here's how to unblock it.

Nokia 2 V - View SIM Card Number

Here's how to view the SIM card number associated with your Nokia 2 V.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Software Issues

Nokia 2 V - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Nokia 2 V if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Nokia 2 V - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Nokia 2 V if the screen freezes or call, app, audio or sync issues occur.

Nokia 2 V - Install Device Software Update

Here's how to check for or to install software updates on your Nokia 2 V.

Nokia 2 V - View Software Version

Here's how to view the software version your Nokia 2 V is running.

Sounds, Volume & Audio

Nokia 2 V - Save a Ringtone

Here's how to save an audio file as ringtone via the Messages app on your Nokia 2 V.

Nokia 2 V - Set Ringtones

Here's how to set ringtones on your Nokia 2 V.

Nokia 2 V - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Nokia 2 V.

Nokia 2 V - Use Speakerphone

Here's how to utilize the speakerphone functionality of your Nokia 2 V.

Nokia 2 V - Vibrate Mode

Here's how to turn vibrate mode on or off for your Nokia 2 V.

Nokia 2 V - Volume Controls

Here's how to adjust volume settings for calls, media and alarms on your Nokia 2 V.

Status Indicators/Lights

Nokia 2 V - View Signal Strength

Here's how to view signal strength on the Nokia 2 V.

TV

Nokia 2 V - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Nokia 2 V.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Nokia 2 V - Auto Receive Messages

Here's how to check settings on your Nokia 2 V if you're not receiving your picture / video messages.

Nokia 2 V - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Nokia 2 V.

Nokia 2 V - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Nokia 2 V.

Nokia 2 V - Delete Messages

Here's how to delete messages via the Messages app on your Nokia 2 V.

Nokia 2 V - Set Default Messaging App

Here's how to set the default messaging app on your Nokia 2 V.

Nokia 2 V - Text Message Notification Settings

Here's how to manage your text notification settings via the Messages app on your Nokia 2 V.

Nokia 2 V - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent via the Messages app on your Nokia 2 V.

Nokia 2 V - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Nokia 2 V.

Nokia 2 V - View Text Messages

Here's how to view text messages via the Messages app on your Nokia 2 V.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Nokia 2 V - Capture a Screenshot

Here's how to capture a screenshot on your Nokia 2 V.

Nokia 2 V - Set Up Printing

Here's how to set up printing from your Nokia 2 V.

Verizon Cloud

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Nokia 2 V - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Nokia 2 V.

Nokia 2 V - Manage TTY Settings

Here's how to change the TTY settings on your Nokia 2 V.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Nokia 2 V - Set Wallpaper

Here's how to set the wallpaper on your Nokia 2 V.

Wi-Fi & Network

Nokia 2 V - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Nokia 2 V with other Wi-Fi capable devices.

Nokia 2 V - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) on your Nokia 2 V.

Nokia 2 V - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network on your Nokia 2 V.

Nokia 2 V - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Nokia 2 V to auto switch between Wi-Fi and mobile data.

Nokia 2 V - Manually Add a Wi-Fi Network

Here's how to manually add a Wi-Fi network on your Nokia 2 V if the one you want doesn't display.

Nokia 2 V - Network Mode Settings

Here's how to view network type if your Nokia 2 V is having issues with signal strength.

Nokia 2 V - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Nokia 2 V.

Nokia 2 V - Reset Network Settings

Here's how to reset settings if your Nokia 2 V can't connect to data or send / receive messages.

Nokia 2 V - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Nokia 2 V.

Nokia 2 V - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Nokia 2 V.

Nokia 2 V - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Nokia 2 V on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.