Nokia 3 V - Support Overview

Find device-specific support and online tools for your Nokia 3 V.

Filter all topics below.


A Troubleshooting Assistant

Nokia 3 V - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Nokia 3 V. Get online technical support and help with common issues.

App Issues

Nokia 3 V - Clear App Cache

Here's how to clear cached data if your Nokia 3 V runs slow, crashes or resets, or apps freeze.

Nokia 3 V - Enable / Disable App

Here's how to turn pre-installed apps on your Nokia 3 V on or off.

Nokia 3 V - Power Up in Safe Mode

Here's how to boot your Nokia 3 V into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Nokia 3 V - Reset App

Here's how to reset apps if your Nokia 3 V crashes, resets or freezes.

Nokia 3 V - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your Nokia 3 V to crash, reset or run slow.

Nokia 3 V - Uninstall Apps

Here's how to remove or delete apps if your Nokia 3 V is unresponsive, freezes or an app won't open.

Nokia 3 V - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Nokia 3 V uses.

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Nokia 3 V - Extend Battery Life

Here's how to improve the battery life for your Nokia 3 V.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Nokia)

Battery optimization helps conserve battery power on your Nokia device and is turned on by default.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Nokia 3 V - Unblock SIM PIN

Here's how to unblock the SIM PIN for your Nokia 3 V.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser

Nokia 3 V - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Nokia 3 V to auto switch between Wi-Fi and mobile data.

Internet & Web Browser Issues

Nokia 3 V - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Nokia 3 V.

Nokia 3 V - Reset Network Settings

Here's how to reset settings if your Nokia 3 V can't connect to data or send / receive messages.

Nokia 3 V - Restart in Safe Mode

Here's how to restart your Nokia 3 V into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Nokia 3 V - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Nokia 3 V, view this info.

Nokia 3 V - View MAC Address

Here's how to view the Wi-Fi MAC address for your Nokia 3 V.

Nokia 3 V - View Signal Strength

Here's how to view signal strength on your Nokia 3 V.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Nokia 3 V - Check for Physical Damage

Here's how to help determine if your Nokia 3 V has liquid or other physical damage.

Nokia 3 V - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Nokia 3 V.

Nokia 3 V - View SIM Card Number

Here's how to view the SIM card number associated with your Nokia 3 V.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Nokia 3 V - Factory Data Reset (Powered Off)

View this info if your Nokia 3 V has a blank or frozen screen or calling, app, audio and syncing issues.

Nokia 3 V - Factory Data Reset (Powered On)

Here's how to reset your Nokia 3 V if the screen freezes or call, app, audio or sync issues occur.

Nokia 3 V - Install Device Software Updates

Here's how to check for and install software updates on your Nokia 3 V.

Nokia 3 V - Soft Reset

Here's how to restart your Nokia 3 V if it's unresponsive, frozen or won't power on or off.

Nokia 3 V - Soft Reset (Frozen / Unresponsive Screen)

Here's how to reset your Nokia 3 V if it crashes and resets, freezes or runs slow.

Nokia 3 V - View Software Version

Here's how to view the software version your Nokia 3 V is running.