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NumberShare FAQs

Share your smartphone's number with smartwatches and other 4G LTE connected devices using NumberShare. Use one number to make and take calls, get app notifications and more on all your synced devices.

 

General Information
  1. What is NumberShare?

    NumberShare is a service that lets you use your mobile number on up to 5 connected devices. Send and receive calls and messages on whatever device is at hand, even if you're away from your phone.

    Your smartphone's mobile number is the "host" and shares your number with your authorized "extension" devices. Although each extension device has its own mobile number, NumberShare lets you share your smartphone's number with all extensions. Both numbers work on your extension devices and will appear on your Verizon Wireless bill.

    Now you can talk and text, get emails and notifications* using the new Samsung Gear S3 smartwatch on the Verizon Wireless network.

    * Not all features available with all host devices. For use with Android® and iOS smartphones only.



  2. Which plans support NumberShare, and what does it cost?

    In order to share a number with NumberShare, all of your devices must be on the same Verizon Wireless standard monthly plan, like the new Verizon Plan. NumberShare uses your shared monthly data allowance to sync your devices.

    There's no extra charge for the host device. The line access charge for each wearable extension device is $5/month. If an extension device stops sharing and gets its own mobile number, the line access charge is $20/month.



  3. Is my device eligible to use NumberShare?

    If you have an HD Voice-capable smartphone on the Verizon Wireless network, it can be used as a "host" device and share your mobile number with other devices. The other devices that share your number are called "extensions".

    The new Samsung Gear S3 smartwatch on the Verizon Wireless network is the first device that can be used as an extension. More devices are coming soon.

    Note: NumberShare-capable devices don't require a separate app to share a number.



  4. How do I share a number with an extension device?

    When you buy or upgrade to a device that can be used as a NumberShare extension, you'll be asked what number you'd like to share.

    You can also share a number on the Manage Connected Devices page in My Verizon.

    Note: You must be an Account Owner or Account Manager to sign up for NumberShare.



  5. What are the steps for sharing a number?

    To make a device an extension of an existing NumberShare-capable device:

    1. Sign in to My Verizon.
    2. Select a device to share your number with.
    3. Click My Devices.
    4. Click Manage Connected Devices under the device in the Manage Device column.
    5. From the bottom tray, drag and drop the extension device on to the line you'd like to share.

    Note: You can make your host device an extension of an existing number or move an extension device to a new or existing number.

    You've successfully shared your number with an extension device.

    Note: To share a number on a device, you must be an Account Owner or Account Manager.

    Note: The monthly access charge for that device will change. The change in the line access charge will be prorated reflected in your next bill.



  6. How many devices can I share?

    You can share up to 5 extension devices/lines for each host smartphone line. Existing account lines are limited to 10 phone lines (including smartphones, basic phones, and OneTalk phones), and 30 total lines (including phone lines and connected device lines).



Set Up and Sharing
  1. How do I set up my extension device?

    To set up your Samsung Gear S3 smartwatch:

    Note: Make sure the Samsung Gear S3 app is downloaded on your host device. If needed, download the Samsung Gear app from your device's app store.

    1. Charge your Samsung Gear S3 fully. When Gear S3 is fully charged, power it on.
    2. Tap Activate on your Gear S3, then follow the onscreen instructions.
    3. Open the Samsung Gear app on your smartphone when Gear S3 prompts to begin pairing.
    4. In the app, tap Connect to Gear.
    5. Confirm the Bluetooth passcode is the same on both devices, then tap OK.
    6. Follow the instructions to complete the setup.

    You've successfully set up your extension device.



  2. I upgraded my Samsung Gear S3 and I'm now trying to activate it. What do I need to do next?

    Note: Do not pair your new Gear S3 with your smartphone before calling Customer Service at (877) 807-4646 to release a pending order and activate your new device.

    If you purchased your Samsung Gear S3 upgrade online at VerizonWireless.com, you'll need to contact Customer Service once you've received your order. Account Owners or Account Managers will need to move their old line of service to the new Gear S3.



  3. I paired my device before activating it. How do I enable the Gear S3's modem?

    First, check to see if the Gear S3 is still paired with your smartphone by swiping downward from the top edge of the phone screen. If "Connected via Bluetooth" is shown and there's no 4G icon displayed, you'll need to disconnect Bluetooth on your smartphone in order to activate your Gear S3 over the Verizon Wireless network.

    Next, you'll need to enable the modem on the new Gear S3 through any of the following methods:

    1. Turn off Bluetooth on the smartphone.
    2. From your smartphone's Apps screen:
      • Tap Samsung Gear.
      • Tap More.
      • Tap Disconnect.
    3. From the Apps screen of the Gear S3:
      • Rotate the watch bezel (ring around the watch face) to Settings.
      • Tap Connections.
      • Tap Mobile networks.
      • Select Always On.

    Note: It could take up to 45 seconds before the Gear S3 can connect to the Verizon Wireless 4G network once it disconnects from your smartphone.



  4. Will NumberShare still work with my devices if I'm traveling internationally?

    No, NumberShare won't work when you're traveling internationally, but the host device will continue to work. Visit our Trip Planner to determine if your phone will work in a specific county and to get more information about coverage and pricing options.

    Currently, the extension device only works on the shared number if it's connected to the Verizon Wireless network or paired with the host device via Bluetooth®.

    For more information about international travel, visit the International Travel FAQs.



  5. How do I stop sharing my number with an extension device?

    To stop sharing an extension device with NumberShare:

    1. Sign in to My Verizon.
    2. Select a device to stop sharing your number with.
    3. Click My Devices.
    4. Click Manage Connected Devices under the device in the Manage Device column.
    5. Drag the extension device from the line and onto the device tray at the bottom of the screen.

    Note: Your device will now operate with an independent number and will incur a $20/mo line access charge.

    You've successfully stopped sharing your number with a device.



  6. Are there other ways to share my Verizon Wireless number?

    Yes, you can share your Verizon Wireless number with non-NumberShare devices, like tablets and non-Verizon devices, using Verizon Messages (Message+). However, you don't need to use the Message+ app when the devices are NumberShare-capable.

    Eligible Apple® users can share a number with iOS Support of Single Phone Number for Multiple Devices. Learn more at the HD Voice for iOS FAQs.

    Note: Sharing your Verizon Wireless number with non-NumberShare devices will incur a line access fee of $20/month per device.

     



Troubleshooting
  1. I can't make or take calls on my extension device. What should I do?

    Note: If you're unable to make or take calls, be sure the device you want to use is powered on.

    • Turn both devices off and on.
    • Sign in to My Verizon and select the device you want to check.

    Note: If it's an extension device, see whether it's sharing a number. If it's a host device, see what extension devices are sharing its number.

    • Try making an outgoing call from the device. When the device that you called starts ringing, it should show the shared number.
    • Try making an incoming call to the shared number from another device. All the devices that are connected to the network for that shared number should ring.


  2. What should I check if messaging doesn't seem to be working properly on the shared number?

    First, check whether calling is working properly.

    Second, check whether incoming messages appear on all devices that share the number.

    Note: This should work if the host device is a Samsung smartphone that's powered on and connected to the network, and the extension device is also powered on and connected to the host device via Bluetooth. You may notice some limitations in other scenarios.



  3. What happens if I move in or out of Bluetooth range during a call?

    Moving in and out of Bluetooth range of your host phone while on a call on the extension device will cause the call to fall back to the host device. For now, if you're going out without the host device, you'll want to wait until you're out of range before you make a call from your extension device.



  4. Can I use a Bluetooth headset when sharing a number?

    Yes, you can use a Bluetooth headset with the extension device, but we don't recommend it. Using a Bluetooth headset with an extension device may interfere with communication between your extension and the host devices.



  5. What Verizon services are incompatible with my NumberShare extension devices?

    Some of your smartphone's features won't work on your extension devices. These features include:

    • Family Base®, extension devices
      • For example, if you placed call restrictions for your child's host device, the child will be able to send and receive calls despite those restrictions on any extension devices made available to the child.
    • Call Forwarding
    • No Answer Transfer
    • Busy Transfer
    • Voicemail (access by calling your host smartphone number and PIN)
    • Caller Name ID
    • Ringback Tones.

    Note: Calls and messages to and from blocked contacts won't be blocked on the extension device when sharing with the host smartphone.

     



  6. Can I use Emergency Services on an extension device?

    Yes, you can make a 911 call on NumberShare extension devices whenever you have a cellular connection. Calls to 911 are routed and answered according to guidelines set by local public safety officials in your area. 911 calls should only be used for true emergencies.

    We provide enhanced location information to emergency call takers but can't guarantee your precise location. Mobile phones/devices are affected by the environment. Factors such as the weather, terrain and buildings may affect service and the ability to calculate the caller's location, particularly for 911 calls placed indoors. You should always tell the emergency call taker your location if possible.

    NumberShare cannot be used with or support 911 calls over TTY devices. Alternative accessible means of reaching 911 include: (1) using a TTY or captioned telephone service directly from a cellular or landline telephone; (2) sending a text message to 911 (in areas where text-to-911 is available); or (3) using IP-based relay services such as IP captioned telephone service or IP Relay from a wireless or landline data connection.

    For more information, visit our E911 Compliance FAQs.



  7. © 2017 Samsung Electronics America, Inc. Samsung and Gear S are trademarks of Samsung Electronics Co., Ltd.
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