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LG Octane™ - Support Overview

Find device-specific support and online tools for your LG Octane.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Display Easy Set-Up - LG Octane™

Here's how to set up and customize the display for your LG Octane.

Manual Firmware Over-The-Air (FOTA) Upgrade - LG Octane™

Here's how to perform an over-the-air firmware update on your Octane if it doesn't update automatically.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - LG Octane™

Here's how to quickly set up and activate your Octane.

Remove SD / Memory Card - LG Octane™

Here's how to remove the SD / memory card from your Octane.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files from Device - LG Octane™

Here's how to transfer music files from your Octane to a computer.

Move Music Files to Device - LG Octane™

Here's how to transfer music files from a computer to your LG Octane.

Move Pictures / Videos from Device - LG Octane™

To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Move Pictures / Videos to Device - LG Octane™

Here's how to transfer picture or video files from a computer to your Octane.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - LG Octane™ VN530

Here's how to take picture with your Octane and send it to online storage.

Take and Send a Video to Online Album - LG Octane (VN530)

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your LG Octane (VN530).

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - LG Octane

Here's how to insert / remove the battery for your Octane.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG Octane™

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your LG Octane.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - LG Octane™

To make your LG Octane visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Send Contact via Bluetooth® - LG Octane VN530

Here's how to send a contact on your LG Octane via Bluetooth.

Turn Bluetooth® On / Off - LG Octane™

Here's how to turn Bluetooth for your Octane on or off.

Calendar

Add a Calendar Event - LG Octane™

Here's how to add, delete or edit info in the calendar on your Octane.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - LG Octane™

Here's how to change the way your Octane answers calls.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - LG Octane™

Here's how to place a call from your LG Octane.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - LG Octane VN530

Here's how to clear the call history from your Octane.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - LG Octane™

If you're calling into an automated system (e.g., Voicemail) from your Octane and your dialpad entries aren't recognized, view this info.

Place a Conference Call - LG Octane™

Here's how to place a conference call from your Octane.

Redial - LG Octane™

Here's how to manually redial a number called from your Octane.

Redial Settings - LG Octane™

Here's how to manually redial a number called from your Octane or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - LG Octane™

Here's how to reset the call timers on your LG Octane.

Restriction Settings - LG Octane™

Here's how to set up restrictions on your Octane for calls, messages, etc.

Speed Dial - LG Octane™

Here's how to add a speed dial to your LG Octane.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - LG Octane™

To turn Verizon network services on/off or if they aren't functioning on your Octane, view this info.

View Call History - LG Octane™

Here's how to view the call history of your Octane.

Voice Activated Dialing - LG Octane™

Here's how to use the voice-activated dialing feature on your LG Octane.

Camera, Photos & Videos

Common Camera Settings - LG Octane™

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG Octane.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - LG Octane™

To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Move Pictures / Videos to Device - LG Octane™

Here's how to transfer picture or video files from a computer to your Octane.

Move Pictures / Videos to SD / Memory Card - LG Octane™

Here's how to move pictures / videos from internal storage on your Octane to an SD / memory card.

Record and Send Video via Messaging - LG Octane™

Here's how to record and send a video using your LG Octane.

Send an Existing Video to Online Album - LG Octane (VN530)

Here's how to send a saved video from your Octane to online storage.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - LG Octane™ VN530

Here's how to take picture with your Octane and send it to online storage.

Take and Send a Picture via Messaging - LG Octane™

Here's how to take and send a picture from your Octane.

Take and Send a Video to Online Album - LG Octane (VN530)

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your LG Octane (VN530).

View Pictures / Videos - LG Octane™

Here's how to view pictures and/or videos on your Octane.

Computer/PC Connectivity

Media Transfer Protocol (MTP) Setting - LG Octane™

Here's how to setup your LG Octane for media transfer.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Modem Mode - LG Octane™

Here's how to use your Octane as a modem to connect to the internet via USB.

Windows® Device Manager Conflicts - LG Octane™

If you can't transfer media between your LG Octane and PC, view this info.

Contacts

Add a Contact - LG Octane™

Here's how to add a contact to your Octane.

Back Up Contacts - Backup Assistant℠ - LG Octane™

Here's how to backup contacts using Backup Assistant on your LG Octane.

Caller ID Image - LG Octane™

Here's how to set or change the image for a saved contact on your Octane.

Delete a Contact - LG Octane™

Here's how to remove a contact from your Octane.

Edit a Contact - LG Octane™

Here's how to edit a contact on your Octane.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Restore contacts - Backup Assistant℠ - LG Octane™

Here's how to restore contacts using Backup Assistant on your LG Octane.

Send Contact via Bluetooth® - LG Octane VN530

Here's how to send a contact on your LG Octane via Bluetooth.

Device ID & Info

View Device ID (ESN / MEID) - LG Octane™

Here's how to view the device ID (ESN / MEID) for your Octane.

View PRL / ERI ID - LG Octane™

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Octane.

View Phone Number - LG Octane™

Here's how to view the phone number for your LG Octane.

Device Settings

Adjust Backlight - LG Octane™

Here's how to adjust the backlight on your LG Octane.

Adjust Brightness Settings - LG Octane™

Here's how to adjust screen brightness on your LG Octane.

Adjust Font Settings - LG Octane™

Here's how to adjust how text appears on your LG Octane.

Adjust Keypad Volume - LG Octane™

Here's how to increase / decrease the keypad volume for your Octane.

Alert Sounds - LG Octane™

Here's how to adjust alert sounds on your Octane for text messages, Voicemail, missed calls, etc.

Answer Options - LG Octane™

Here's how to change the way your Octane answers calls.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Display Theme Settings - LG Octane™

Here's how to change the display color scheme on your Octane.

Manage DTMF Tones - LG Octane™

If you're calling into an automated system (e.g., Voicemail) from your Octane and your dialpad entries aren't recognized, view this info.

Music Only Mode - LG Octane™

Here's how to use two apps simultaneously on your Octane.

NAM Selection - LG Octane™

Here's how to switch your LG Octane between two different phone numbers that are programmed into it.

Phone Setup Wizard - LG Octane™

Here's how to quickly set up and activate your Octane.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

System Select - LG Octane™

Here's how to change the network mode selection setting on your Octane.

Turn Airplane Mode On / Off - LG Octane™

To turn Verizon network services on/off or if they aren't functioning on your Octane, view this info.

View Call Timers - LG Octane™

Here's how to view call timers on your Octane.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - LG Octane™

Here's how to turn GPS location for your LG Octane on or off.

Home Screen

Banner Settings - LG Octane™

Here's how to configure the personalized greeting on the Home screen of your Octane.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browser Bookmarks - LG Octane™

Here's how to add a browser bookmark on your LG Octane.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - LG Octane™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Octane, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - LG Octane™

Here's how to open the default web browser on your LG Octane.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Keyboard

Set Shortcut - LG Octane™

Here's how to set keypad shortcuts on your Octane.

Text Message Entry Method - LG Octane™

Here's how to choose how the keypad on your Octane enters text.

Turn Keyguard On / Off - LG Octane™

Here's how to lock or unlock the keypad on your Octane.

Language

Language Selection - LG Octane™

Here's how to change the language used on your Octane.

Lock, Unlock, Password & Security

Lock Code - LG Octane™

Here's how to enter or change a lock code on your LG Octane.

Set Up Phone Lock - LG Octane™

Here's how to set up screen lock options on your Octane.

Unlock Screen - LG Octane™

To unlock the screen on your LG Octane, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - LG Octane™

Here's how to check memory usage if your Octane runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - LG Octane™

Here's how to erase all data on the SD / memory card of your Octane.

Insert SD / Memory Card - LG Octane™

Here's how to insert an SD / memory card into your Octane.

Memory Save Location - LG Octane™

Here's how to change the location where your LG Octane saves media files.

Move Pictures / Videos to SD / Memory Card - LG Octane™

Here's how to move pictures / videos from internal storage on your Octane to an SD / memory card.

Remove SD / Memory Card - LG Octane™

Here's how to remove the SD / memory card from your Octane.

Music

Move Music Files from Device - LG Octane™

Here's how to transfer music files from your Octane to a computer.

Move Music Files to Device - LG Octane™

Here's how to transfer music files from a computer to your LG Octane.

Music Only Mode - LG Octane™

Here's how to use two apps simultaneously on your Octane.

Play Music Files - LG Octane™

Here's how to play music files on your Octane.

Sync Music - LG Octane™

Here's how to sync music between your Octane and a computer.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - LG Octane™

Here's how to perform an over-the-air firmware update on your Octane.

Manual Firmware Over-The-Air (FOTA) Upgrade - LG Octane™

Here's how to perform an over-the-air firmware update on your Octane if it doesn't update automatically.

Master Reset - LG Octane™

Here's how to restore your LG Octane to factory default settings.

View Software Version - LG Octane™

To view the software version your LG Octane is running, check out this info.

Sounds, Volume & Audio

Adjust Keypad Volume - LG Octane™

Here's how to increase / decrease the keypad volume for your Octane.

Alert Sounds - LG Octane™

Here's how to adjust alert sounds on your Octane for text messages, Voicemail, missed calls, etc.

Service Alerts - LG Octane™

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Octane.

Set Ringtones - LG Octane™

Here's how to select or change ringtones on your LG Octane.

Sound Easy Set-Up - LG Octane™

Here's how to set notification sounds on your LG Octane.

Use Speakerphone - LG Octane™

To utilize the speakerphone functionality on your Octane, view this info.

Volume Controls - LG Octane™

Here's how to adjust volume if your Octane doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - LG Octane™

Here's how to check settings on your Octane if you're not receiving your picture / video messages.

Auto Save Messages - LG Octane™

Here's how to set your Octane to automatically save sent messages.

Create and Send a Text Message - LG Octane™

Here's how to create and send a text message on your Octane.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - LG Octane™

Here's how to delete text messages from your Octane.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Record and Send Video via Messaging - LG Octane™

Here's how to record and send a video using your LG Octane.

Save a Picture / Video Message - LG Octane™

Here's how to save a picture or video file sent as a message to your Octane.

Send Existing Picture via Messaging - LG Octane™

Here's how to send a saved picture from your LG Octane to a messaging recipient.

Send Existing Video via Messaging - LG Octane™

Here's how to send a saved video on your LG Octane to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Entry Method - LG Octane™

Here's how to choose how the keypad on your Octane enters text.

Text Message Signature - LG Octane™

To add, remove or edit the text message signature on your Octane, view this info.

Turn Message Delivery Confirmation Setting On / Off - LG Octane™

To receive delivery confirmation for messages sent from your LG Octane, view this.

View Text Messages - LG Octane™

Here's how to view text messages on your Octane.

Tips, Tricks & Shortcuts

Cut, Copy and Paste Text - LG Octane™

Here's how to cut, copy and paste text on your LG Octane.

Visual & Hearing Accessibility

Common Accessibility Settings - 4G Basic Phone (LG)

Here's how to turn on your accessibility options on your LG 4G Basic Phone.

Manage TTY Settings - LG Octane™

To change the TTY settings on your Octane, check out this info.

Wallpapers/Theme

Display Theme Settings - LG Octane™

Here's how to change the display color scheme on your Octane.

Set Wallpaper - LG Octane™

Here's how to set the Home screen image on your Octane.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55