Other Wireless Topics
Other Wireless Topics
Find information about Verizon's community service, customer satisfaction, account protection, accessibility and other company initiatives.
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Guides & Simulators
Safety & Security
Learn about the accessibility options we offer, such as bills and brochures in an alternate format or using our phones with a hearing aid.
Lifeline and Link Up Programs FAQs
Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.
Interactive "How To" Simulators
List of all of our online interactive simulators.
CDMA Network Retirement
If you're having issues activating a 3G / 4G device, here's info on CDMA network retirement.
Consumer Best Practices Guidelines
Consumer Best Practices Guidelines for Cross-Carrier Mobile Content Programs.
Download brochures about Verizon Wireless Prepaid Plans, services to recycle your phone, and get useful tips related to using your phone.
Verizon Services FAQs
Verizon Services for Android devices helps us monitor and improve our network to serve you better. Learn how to enable and disable location and app information collection.
Consumer Information About Radio Frequency Emissions
The following consumer information addresses commonly asked questions about the health effects of wireless phones.
Coronavirus (COVID-19) FAQs
Verizon is supporting customers during the coronavirus pandemic. Get waived fees, added mobile hotspot & international calls. See store & customer service hours.
E911 Compliance FAQs
Review information about calling 911 from your mobile phone.
Implantable Medical Devices FAQs
Information about using an implantable medical device, like a pacemaker, and a mobile device at the same time.
Securing Your Mobile Devices
Learn how to secure your mobile device and keep your personal information safe.
Teaching Children How to Call 911
Tips for teaching kids how to call 911 from your mobile phone.
Wireless Emergency Alerts FAQs
Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.
The Call2Recycle™ Program is a rechargeable battery-recycling program that helps preserve the environment.
Device Trade-in Program FAQs – Get credit & deals
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
Video: How to Trade in Your Device(length: 3:22)
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.