Palm Palm Software Update

Verizon Wireless is pleased to announce a software update for your device. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches.

Before you download:

  • Connect your device to a Wi-Fi network, or make sure it has a strong Verizon Wireless network connection.
  • Ensure your battery is fully charged before starting the software update.

System Update 2

The details:

Release date: 03/18/2019
Android™ Security Patch Level: March 1, 2019
Software Version: 1AGN

What's changing:

The current software update gives you the most up to date Android security patches on your device.

System Update Instructions

Once released, Palm software will be pushed to the device. Your device must be on and connected to the Verizon LTE network or Wi-Fi.

The device will automatically download the update and prompt you to install it. You can choose to either Install Now or Install Later.

You can also manually check for updates via Settings > System updates.

If an update is available, you will have the following options: 

  • Update now
  • Update later
  • Don't update

Unique experience regarding this update

  • Since this is a mandatory update:
    • You will only have an option to Install Now.
    • The update will begin automatically if you you don't acknowledge the update pop-up within 24 hours.
  • If you don't see the prompt for software update, but only see the software available notification on the notification panel, you should:
    1. Uninstall Chrome browser
    2. Power cycle the device 
    3. Tap the Software available notification on the notification panel


Go to Play Store > Search "Chrome" > Select Uninstall

Palm software update uninstall chrome screenshot

System Update 1

Software Version: 1AGL

You can check the device software version in the setting menu via Settings > System > About phone > Build Number. You can check for updates via Settings > System updates.

Software updates are automatically processed overnight, or with a device restart.

Your device updates automatically, provided that:

  • Your device is connected to the Verizon Wireless network.
  • Your battery is sufficiently charged before starting the software update.

This software update:

  • Addresses an occasional device reboot and audio issue when answering a call from Palm.
  • Addresses an issue that intermittently displays "Your device is corrupted and can't be trusted".
  • Enhances the software update client to improve the user experience.
  • Includes the latest Android security patch update

Updated: 11/21/2018

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