Paper-free Billing FAQs

This page explains our paper-free billing option, how to sign up for it, and how to view and print your online bill.

General Information

  1. What is paper-free billing?

    Paper-free billing allows you to stop receiving a paper bill in the mail. Instead, you'll still be able to view, download and print your monthly bill online in My Verizon.

    Your online bill includes more information than your paper bill. Online you'll be able to see:

    • A summary of the charges for your account
    • A summary of charges for each line
    • The calling, messaging and data usage details for each line

    Your paper bill will only include a summary of your charges. It won't include the usage details for each line on your account.

     

  2. How do I sign up for paper-free billing?

    Sign up for paper-free billing in just a few steps:

    Desktop

    1. Go to the paper-free billing page in My Verizon on your computer or mobile browser.
    2. Select either:
      • Enroll in Paper-free billing with Auto Pay
      • Enroll in Paper-free billing
    3. Click Continue.

    You've successfully turned on paper-free billing.

    The My Verizon app (Android® and iOS)

    If you're not enrolled in paper-free billing, we'll let you know in the Feed:

    1. Open the menu in the top left and tap Feed.
    2. Scroll through the Feed to find the Turn on paper-free billing card.
    3. Swipe the card to turn on paper-free billing. It's that easy.

    You've successfully enrolled in paper-free billing.

    For more information about Auto Pay, visit our Auto Pay FAQs.

     

  3. Do I get a discount on my bill for signing up with paper-free billing?

    With eligible plans, you can receive a $5 discount each month for being signed up with both Auto Pay and paper-free billing. To be eligible for the discount you must sign up for Auto Pay with a debit card or a bank account. Credit cards are not eligible for the Auto Pay discount.

    Please note, you'll be automatically enrolled in paper-free billing when you sign up for Auto Pay. However signing up for paper-free billing will not automatically enroll you in Auto Pay.

    Learn more about Auto Pay.

  4. How detailed is my online bill?

    You can view your billing statement online using the My Bill page in My Verizon, which has several levels of billing and usage details available online:

    • Bill Summary - A high-level look at the total charges for your account

    • Charges by Line - A summary of the charges for each individual line on your account

    • Calls, Messages & Data - The calling, messaging and data usage details for each line on your account

    • Shared Usage (only available for shared plans like the new Verizon Plan) - A summary of only shared usage on your account

      Note: Bills for unlimited plans have been streamlined to not include usage.

    • Access up to 18 months of past bills right from the same page

    Watch our Understanding Your Online Bill video for more information.

    This online access is included with your wireless service for no additional charge. Learn more about My Verizon and how to register in our My Verizon FAQs.

    Note: Only Account Owners or Account Managers can view billing information. Learn more about My Verizon account roles.

  5. How soon will my bill be available in My Verizon?

    If you're an existing Verizon Wireless customer, you can view your bill immediately through My Verizon. If you're a new customer, your billing information will be available in My Verizon at the end of your first bill cycle.

    Each month your bill will be available online, usually 5-7 days after your bill cycle ends. You can set or change email and text alerts that notify you when your bill is available.  Log in to My Verizon and choose Account then Alert Settings.

  6. Can I download or print a copy of my bill to my computer?

    Yes, you can view, save and print your monthly bills in PDF* form through My Verizon. Up to 18 months of past bills are available online.

    To download a printable copy of your bill:

    1. Go to the My Bill page in My Verizon.
    2. Select the month for the billing statement you want to view from the dropdown.
    3. Click View and Save Printable Bill.
    4. A PDF* version of the bill will open, and you can save the file to your computer or print it.

    You've successfully downloaded a copy of your bill.

     

  7. How can I view my bill in the Documents & Receipts page if I have paper-free billing?

    Along with your monthly bill, the Documents & Receipts page in My Verizon is where your important account documents, receipts and mail-in rebate forms are stored. These documents can be viewed, downloaded as PDF* files or printed from My Verizon.

    To view your bill:

    My Verizon App

    1. Open the My Verizon app.
    2. Open the menu in the top left.
    3. Tap Bill.
    4. Tap Settings.
    5. Tap Manage Paper-free billing.
    6. Tap the switch to the on (green) position to turn on paper-free billing.

    My Verizon Website

    1. Go to the Documents & Receipts page in My Verizon.
    2. Select Monthly Bills from the Categories dropdown.
    3. Click the title of the document you wish to view.

    Clicking a document's title opens a PDF* file, which you can then save or print.

    Note: You must be an Account Owner or Account Manager to view Documents & Receipts.

    Learn more about My Verizon account roles.

  8. How do I manage my billing settings?

    You can manage your paper-free billing settings any time in My Verizon.

    Note: You must be an Account Owner or Account Manager to edit account billing options.

Troubleshooting

  1. Who do I contact if I'm having trouble accessing my bill in My Verizon?

    If you're having difficulty accessing your bill, and it's at least 7 days after your bill cycle has ended, please contact us.

  2. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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