Prepaid Billing & Payments FAQs

You can check your account balance and expiration date in My Verizon or by calling:

• #BAL (#225) from your prepaid phone
• 888-294-6804 from any phone

In the My Verizon app, tap the Menu icon and then tap Payment.

Here are ways you can add funds your prepaid account:

• My Verizon – Sign in to the app or website to pay. You can save a preferred payment method, too.
• Prepaid Instant Pay – Pay online even if you aren't signed in to My Verizon.
• Set up Auto Pay – Automatically refill your account and get a per line discount on select monthly phone plans.
  • What is Auto Pay and how does it work for a prepaid account?
• Dial #PMT (#768) from your prepaid phone – Make a payment over the phone.
• Quick Pay – Quick Pay provides a one-tap method that makes it easier for you to add money to your balance and enroll for Auto Pay.

All payments are immediately applied to your account.

Add funds to your prepaid account using any of these credit cards:

• Visa®
• Mastercard®
• Discover®
• American Express®

View or change your payment method.

The Payment History page in My Verizon for prepaid shows your payment activity for the past 18 months, including the following information for each transaction:

• Date paid
• Amount paid (including a breakdown of any taxes and surcharges)
• Payment method

You can also print or email your payment history from this page.

If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.

Add funds to your account.

A new expiration date is set each time you make a payment to your account.

It's set differently depending on when you signed up for your prepaid plan.

• I signed up for my prepaid plan AFTER 11/6/18
  As long as you renew your plan within 60 days of the plan renewal date, your account will stay active and your payments won't expire.
• I signed up for my prepaid plan BEFORE 11/6/18
  Once applied to your account, payments expire as follows:

If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.

If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.

Auto Pay is a service you can set up to deduct payments automatically from a credit or debit card.

Monthly plans - Your Auto Pay payment will be automatically aligned to your plan's expiration date. Here's how Auto Pay works:

• Auto Pay uses any remaining account balance, then charges the rest of your monthly payment to your credit/debit card.
• Auto Pay adjusts automatically when you make changes to your plan or features.
• Save $10/month with our Auto Pay discount for Unlimited Plus, Unlimited and 15GB prepaid phone plans. Talk & Text plans save $5/month.

You can set up Auto Pay in My Verizon.

To get the Auto Pay discount:

1. Have a current prepaid phone plan.* View my plan.
   
   Note: Certain older prepaid plans may be eligible for the Auto Pay discount. If you set up Auto Pay and don't see the discount applied, you can switch to a current prepaid phone plan to receive the discount.
   
   You can change your plan in My Verizon.
2. Set up Auto Pay.

You'll see the monthly Auto Pay discount applied to your plan in My Verizon.

*The Auto Pay discount isn't available with current prepaid data-only plans.

The Prepaid Auto Pay Terms & Conditions are available online.

Quick Pay simplifies the existing payment process in the My Verizon app or website by introducing the "quick pay" functionality, which provides a one-tap method that makes it easier for you to add money to your balance and enroll for Auto Pay.

You can purchase refill cards from a Verizon store.

You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.

If you can't use a refill card or PIN to add money to your account, contact Prepaid Customer Service at 888-294-6804.