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Prepaid Billing & Payments FAQs

General info

  1. How do I make payments to my prepaid account?

    There are a number of ways you can refill your prepaid account:

    • Online from a computer:
      • In My Verizon - Go to the Add Funds page in My Verizon for prepaid.
        To learn more, visit the Payment section of the My Verizon for Prepaid FAQs and How to Use Guide.
      • Not signed in to My Verizon - Go to the Prepaid Instant Pay page and follow the onscreen instructions.
        You can use this option if you aren't registered for My Verizon yet or don't have your My Verizon ID and password.
    • My Verizon app: Go to the Payment page in the My Verizon app on your prepaid smartphone.
      For step-by-step instructions, refer to our App How to Use Guide.
    • Auto Pay: Set up Auto Pay in My Verizon to automatically refill your account the same time each month or when it reaches a specific amount.
      Plus, you can receive a $5/month per line discount on select monthly plans when you enroll in Auto Pay.
    • #Functions: Manage your account from your prepaid device by dialing the below #function:
      • #PMT (#768) to make a payment

  2. How long does it take for a payment to be applied to my prepaid account?

    All payments are immediately applied to your account.

  3. My prepaid plan has a monthly access fee. What if I can't pay the full amount on my due date?

    If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.

  4. What happens if I don't make a payment before the expiration date on my prepaid account?

    A new expiration date is set each time you make a payment to your account. Depending on when you signed up for your prepaid plan, it's either 60 days after your payment date or based on the amount you paid. View payment expiration chart.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.

  5. When do payments I've made to my prepaid account expire?

    That depends on when you signed up for your prepaid plan.

    • I signed up for my prepaid plan AFTER 11/6/18
      As long as you renew your plan within 60 days of the expiration date, your account will stay active and your payments won't expire.
      If you don't renew your plan, your account will be deactivated on the 61st day after your plan's expiration date. At that point, any funds in your account will expire, and you'll lose your phone number.
    • I signed up for my prepaid plan BEFORE 11/6/18
      Once applied to your account, payments expire as follows:
    Payment Amount
    Expires In
    $0.01 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days

    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.

  6. What is Prepaid Instant Pay?

    Prepaid Instant Pay is an online payment option that lets you make a one-time payment to your prepaid account without signing in to My Verizon.

    To use Prepaid Instant Pay:

    1. Go to the Prepaid Instant Pay page.
    2. Enter your prepaid mobile number and billing ZIP code.
    3. Check the I'm not a robot box, and tap or click Next.
    4. Select a method of payment, and tap or click Next.
      • Refill card:
        • Enter your refill card PIN.
        • Check the I'm not a robot box.
      • Credit or debit card:
        • Enter your card and billing information, and tap or click Next.
        • If prompted, select the correct address, and tap or click Next.
        • Enter the amount you want to add to your prepaid account, and tap or click Next.
        • Review the transaction information to make sure it's accurate.
    5. Tap or click Confirm.

    You've successfully added funds to your prepaid account.

  7. What is Auto Pay and how does it work for a prepaid account?

    Auto Pay is a service that lets you set up automatic payments for your prepaid account. Your payments will be deducted automatically from a credit card (Visa®, Discover®, American Express® or MasterCard® only).

    Monthly plans - Your Auto Pay payment will be automatically aligned to your plan's expiration date. If there's an existing account balance at the time of renewal, it will use the remaining balance first. Then it will charge the rest of the costs to your credit/debit card. With any service changes, including plan changes and recurring features, we'll automatically update the amount and date of your Auto Pay charge. Plus, you can save $5/month per line off select monthly plans.

    Daily plans - If you have a daily plan, you have an additional Pay by Low Balance option for Auto Pay. You can select a payment amount to be automatically applied to your account at either of the following times:

    • When your balance reaches or drops below $5
    • 2 days before your expiration date

    Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.

    If you're signed up for Auto Pay, you can make an additional payment to add more funds through the My Verizon app or online.

  8. How do I set up Auto Pay and start using it on my prepaid account online?

    You can set up Auto Pay and start using it right from the home screen of the My Verizon app. Or you can set up Auto Pay online by going to the Manage Auto Pay page in My Verizon.

    For step-by-step instructions, refer to our How To Use Guides for Prepaid My Verizon:

  9. How do I get the prepaid Auto Pay discount?

    To get the Auto Pay discount, you must switch to one of the following current prepaid monthly plans and set up Auto Pay:

    Note: For a limited time, you can double your data.

    • $40 Monthly - 3 GB
    • $50 Monthly - 8 GB
    • $70 Monthly - 15 GB (for tablets and Jetpack devices)
    • $70 Unlimited - (for smartphones)

    Note: If you signed up for the $40 Monthly or $50 Monthly plan before 11/6/18, you need to switch to the new version of the same plan in order to receive the Auto Pay discount.

    You can change your plan in My Verizon.

  10. Where can I find the prepaid Auto Pay Terms & Conditions?

    The Prepaid Auto Pay Terms & Conditions are available online.

  11. Where can I purchase a refill card for my prepaid account?

    You can purchase refill cards from a Verizon Wireless store.

  12. How do I add a refill card or PIN to my prepaid account online?

    You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.

  13. What should I do if I can't use the refill card or PIN to add money to my prepaid account?

    If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.