Prepaid international travel FAQs

There are a few important things you should know when using your phone internationally:

• Your current plan and phone's international eligibility - You can check your phone and plan eligibility in My Verizon. All current smartphone plans and most world devices with HD Voice are compatible with TravelPass. To upgrade to a compatible device, go to our Prepaid World Devices page.
• Coverage at your destination - To check your prepaid coverage in available international locations, go to Our Network page. Expand the interactive map, and then select Prepaid under the top-left menu.
• Cost - With TravelPass, you can use your prepaid plan abroad for a flat daily rate. Learn more in our Prepaid TravelPass FAQs.

Get your World smartphone ready to use outside the US

Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

Currently prepaid data-only devices won't have network access while traveling internationally. However, you can still use your tablet anywhere with a Wi-Fi connection.

You can search for coverage in your destination on our Prepaid coverage map.

Coverage may vary by device.

5G or 4G LTE World Devices are capable of roaming at 4G LTE speeds where available.

If you're using Prepaid TravelPass in one of the available destinations on your plan that includes talk, text and data, then high-speed data applies for the first 2 GB/day with reduced speeds of up to 3G thereafter.

You may also be able purchase additional International high-speed data as needed.

Prepaid TravelPass lets you use your prepaid phone's talk, text and data* allowances while traveling outside the US. It's available for $5 or $10 per day, depending on the country you're traveling to.

To learn more, visit the Prepaid TravelPass FAQs.

*High-speed data applies for the first 2 GB/day with 3G reduced speeds thereafter. The daily charge only applies on days you use your service outside of the US. TravelPass isn't available for prepaid data-only devices.

Prepaid TravelPass is automatically added to your line if you have a compatible prepaid monthly plan and World Device. You just need to enable TravelPass to start using it.

Once you enable it, you'll only be charged the daily fee on days that you use your voice, text or data while traveling. However, you must have sufficient balance in your prepaid account for the daily fee to use the service.

Note: You can also consider getting one of our current prepaid unlimited plans that include talk, text and data in Mexico, Canada, Puerto Rico and the US Virgin Islands.

In order to use your World Device outside the US, you should:

1. Verify that you have a prepaid smartphone plan with unlimited voice and text, and unlimited data or Always-On Data. You can check compatibility of your phone and plan in My Verizon.
   
   Note: If you need to upgrade to a compatible device, go to our Prepaid World Devices page.
2. Enable TravelPass on your line. You'll only be charged the daily fee for the days you use your device while traveling in a qualified country.
3. Make sure your device's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

Note: TravelPass isn't available on prepaid data-only devices.

Most of your data apps on your phone will work just like they do at home. However, there may be differences in local capabilities and regulations that may either restrict or change how your data apps perform while abroad.

Please review our Device Unlocking Policy for information about unlocking your device while traveling abroad.

To call the US from abroad, enter "+", then "1" and the 10-digit phone number.

The international access code is "+".

To enter "+", touch and hold "0" on your keypad until the "+" appears on your screen.

Before you travel, make sure your phone's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

• Turn on roaming on Apple®
• Turn on roaming on Android™: Steps will vary by device. Refer to the Calling & Dialing section of the Device Support page for your phone.

Note: Some phones may automatically prompt you to allow global data once you arrive at your destination.

To check your voicemail messages:

1. Call your Verizon prepaid phone number in international format (+1 and then your 10-digit number).
2. Interrupt your greeting by pressing # (pound key), and then follow the prompts to navigate your voice mailbox.

Some international networks won't let you call your own mobile number. If you can't access your voicemail, call +1 (845) 613-8700. Follow the prompts to confirm or enter your mobile phone number. View the list of countries where you might experience this issue.

Note: To enter "+", press and hold "0" on your keypad until the "+" appears on your screen.

Call the Prepaid International Support Team at +1 (908) 559-4899 to get assistance while traveling.

If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, please use the below instructions to reach the International Support Team from any landline phone:

1. Call your country's toll-free number (PDF*).
2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.

If a toll-free number isn't available for the country you're in, please call +1 (908) 559-4899 (toll charges will apply).