Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
Motorola Entice™
LG VX4650
LG Clout™
LG VX5200
Motorola V325
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
moto g6 play
moto g6
G7 ThinQ
Galaxy J3 V (3rd Gen.)
Galaxy J7 V (2nd Gen.)
Samsung Galaxy J3 (3rd Gen.)
Motorola V325xi
Samsung Galaxy J7 (2nd Gen.)

Push to Talk Plus (PTT+) FAQs

General Information
  1. Push to Talk Plus (PTT+) provides instant communication, walkie-talkie style, on our 4G LTE network or over WiFi. With a push of a button, you can talk to an individual or an entire group.

    It makes it easy to stay connected to family members, friends, team members, workers, clients and more.

    For more information regarding the benefits and features of Push to Talk Plus, and how to get it set up on your account, see our Push to Talk Plus Solutions page.



  2. View our current lineup of Push to Talk devices available online at VerizonWireless.com.



  3. To sign up for PTT+, visit the Products & Apps page in My Verizon.

    Once the PTT+ feature is added to your account, you'll receive a text message stating that you can download the PTT+ app.

    Note: You must have a compatible device to sign up for PTT+.



  4. The PTT+ service requires a monthly subscription, which costs $5/month, but promotional rates may be available (visit our Push to Talk page for current pricing and promotions). Download of the PTT+ application is free, but data charges will apply for the download.



  5. Please refer to the User Guide on PTT+ page for more information about using this service.



  6. You'll be prompted to activate PTT+ when you first open the app after downloading it. This activation process ensures that you're successfully subscribed to PTT+ and that you're using a compatible device.



Troubleshooting
  1. If a problem occurs during the activation process, you'll receive one of the following error messages:

    • Connection to server is not available.

      If you receive this message, you might have a problem with your data connection. Make sure your phone isn't set to Airplane mode and that you're connected to our 4G LTE network or over Wi-Fi. Refer to your phone's User Guide for more information about how to determine if a data connection is available.

    • You are currently not subscribed to the PTT+ service.

      If you receive this message, there might be a problem with your PTT+ subscription. Click the Chat with us button at the bottom right corner of this page to contact one of our representatives or contact your Wireless Program Administrator to make sure your phone is subscribed to PTT+.

    • This service requires a PTT+ subscription and supported phone. Please contact your corporate administrator or customer care.

      If you receive this message, your phone might not be compatible with PTT+ or you might not be subscribed to the PTT+ service. First, check our list of compatible devices to make sure your phone is supported. If your phone is listed, click the Chat with us button at the bottom right corner of this page to contact one of our representatives or contact your Wireless Program Administrator to make sure your phone is subscribed to PTT+.


  2. If your phone is in Airplane mode or if you aren't connected to our 4G LTE network or over WiFi, attempts to sign in to PTT+ may fail. Please check your data connection and try to sign in again later.



  3. If your phone is currently in Do Not Disturb (DND) status, you won't be able to send an IPA. You aren't able to receive a call back while in DND, so the PTT+ app won't let you to send an alert. If you change your presence status to Available, you'll be able to send an IPA.

    See the My Presence section of the User Guide for details on how to set your presence status.



  4. If you can't hear an incoming PTT+ call, your loudspeaker volume may be turned down or your phone may be in Silent mode.

    Please refer to the Making and Receiving PTT+ Calls section of the User Guide for more information. It includes a subsection on How to Set the PTT+ Call Volume and another subsection on Silent Mode.



  5. If you're hearing PTT+ calls through your phone's earpiece instead of the loudspeaker:

    • The speakerphone may be set to Off.

      You can change this in the app settings or by pressing the onscreen Speaker icon during a call. For more information refer to the Speaker subsection in the Settings section of the User Guide.

    • The phone ringer may be set to Silent mode.

      When your phone is set to Silent or Vibrate-Only mode, PTT+ calls are heard only through the earpiece. For more information, refer to Silent Mode in the Making and Receiving PTT+ Calls section of the User Guide.


  6. When you receive a Quick Group call, the call history will show a call received only from the originator of the call. This is normal, because you can't return a call to a Quick Group that was created on the fly by someone else.

    Any Quick Group call you initiate, however, will show in the call history with the names of the participants. You can also call that group again from your history.

    For more details on Quick Groups, please refer to Quick Group Calls in the Making and Receiving PTT+ Calls section of the User Guide.



  7. There are 2 reasons you might not be able to create, modify or delete a contact or group:

    • Administrator-Managed Contacts and Groups

      You can't change or delete contacts or groups that are managed by an administrator. You'll need to contact your PTT+ administrator to make any changes. For more information, please refer to the Contacts and Groups section of the User Guide.

    • Corporate-Only Subscriber

      Your PTT+ administrator may have your PTT+ service restricted to have only corporate contacts and groups. This means that only your PTT+ administrator can add, change or remove contacts and groups on your phone. Even though you can't change or remove contacts or groups, you can still make them favorites, add avatars or set colors.


  8. While the name, avatar, color and favorite status of a contact can be changed, phone numbers can't be changed. If you need to change a contact's phone number, you'll need to delete the contact entirely and add it again with the new phone number.

    Please see the Contacts and Groups section of the User Guide for details on deleting and adding PTT+ contacts.

    Note: Contacts that are managed by an administrator can't be renamed or deleted.



  9. If you attempt to change your presence status from Available to Do Not Disturb or vice versa, and you don't see your status updated, there may be a communication problem between your phone and the PTT+ server. Signing out and signing in again may solve the problem.

    To sign out, use the Logout setting.



  10. If you're having trouble using the PTT+ app over WiFi:

    1. Open your phone's web browser to see if your phone is able to access the Internet through the WiFi connection.

    2. If your phone is connected to WiFi and the PTT+ app gives you a "Connection to server is not available" error, make sure the WiFi service provider doesn't require a user name and password. Also, make sure the WiFi app setting is enabled.

    3. In rare circumstances, the PTT+ app may not be able to connect to the PTT+ server over WiFi. In this case, you should disable the WiFi setting in the PTT+ app or turn off the WiFi connection on your phone to use PTT+.

     



  11. A PTT+ call may not be completed for several reasons:



  12. Your phone may contain a SIM card that lets you move your phone number from one phone to another. If you replace the SIM card in your phone with another that has a different phone number, the PTT+ app will automatically erase your PTT+ history and favorites. It will also restore the contacts and groups associated with the new number (if any exist).

    If this doesn't occur, make sure you're not in Airplane mode. Then turn your phone off and on again.

    After changing the SIM card, the next time you start the PTT+ app, it will ask you to activate or re-register your phone with the PTT+ server. This will ensure that you subscribe to PTT+ service.

    For more information about registering your phone with PTT+, refer to the First-Time Activation section of the User Guide.



  13. This message alerts you that the PTT+ app can't communicate with the PTT+ server. As long as you see this message, you won't be able to receive PTT+ calls or alerts and other users will see your status as offline.

    If you see this message, you should:

    1. Make sure that you have a good signal on your phone.

    2. Try to access a web site using your mobile browser to verify that you have a data connection.

    3. Consider switching over to WiFi on your device if a network is in range.

    This error message will be dismissed once the PTT+ app has automatically reconnected.



  14. This means the person you're trying to call is either on another PTT+ call or a regular wireless call.

    If you receive this message, you can try your call later or send an alert. See Sending an Alert in the Alerts section of the User Guide for details.



  15. This message is used in the rare case that a contact is shown as Available in your contact list, but is temporarily outside the range of service coverage. In this case, your PTT+ call won't go through. Also the called person's status will be updated to Offline until they reconnect to PTT+ service.

    If this happens, you should wait for their status to be shown as Available and try your call again.



  16. In rare cases, the PTT+ app may suddenly stop working or freeze. If this happens, you should close the app and then open it again.

    Steps to do this vary by device, but you can typically close an app by going to your phone's Settings and using the app manager.

    For device-specific instructions, please refer to your phone's User Guide.

    Attention:

    • Selecting the Uninstall option in your app manager will uninstall the complete PTT+ app from your phone. If this happens, you'll need to reinstall the app and reactivate with the server. For more information, see Download and First-Time Activation in the Application Installation and Getting Started section of the User Guide.


    • Selecting the Clear Data option in your app manager will clear your history, favorites list and settings within the PTT+ client. You will also have to reactivate the PTT+ app using the instructions in the First-Time Activation section of the User Guide. Your contacts and groups will automatically be restored during activation, but your avatars and color customizations won't be restored.

    Apple, iPhone 5, iPhone 5s and iPhone 5c are registered trademarks of Apple Inc. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. DROID is a trademark of Lucasfilm, Ltd. and its related companies. Used under license. © 2014 Samsung Telecommunications America, LLC. Samsung Galaxy S is a trademark of Samsung Electronics Co., Ltd.



Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true