Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Push to Talk Plus (PTT+) FAQs

General Information
  1. What is Push to Talk Plus (PTT+)?

    Push to Talk Plus (PTT+) provides instant communication, walkie-talkie style, on our 4G LTE network or over WiFi. With a push of a button, you can talk to an individual or an entire group.

    It makes it easy to stay connected to family members, friends, team members, workers, clients and more.



  2. What's required to use the PTT+ service?
  3. What devices are compatible with PTT+?

    The following devices are currently compatible with PTT+:

    • Motorola
      • Droid Razr by Motorola
      • Droid Razr Maxx by Motorola
      • Droid Razr HD by Motorola
      • Droid Razr HD Maxx by Motorola
      • Droid Ultra by Motorola
      • Droid Maxx by Motorola
      • Droid Mini by Motorola
    • Samsung
      • Samsung Galaxy S® 4
      • Samsung Galaxy S® 4 mini
      • Samsung Galaxy S® 5
    • Casio®
      • Casio G'zOne Commando® 4G LTE


  4. How do I sign up for PTT+?

    To sign up for PTT+, visit the Products & Apps page in My Verizon.

    Once the PTT+ feature is added to your account, you'll receive a text message stating that you can download the PTT+ app.

    Note: You must have a compatible phone to sign up for PTT+.



  5. How much does PTT+ cost?

    The PTT+ service requires a monthly subscription, which costs $5/month, but promotional rates may be available (visit our Push to Talk page for current pricing and promotions). Download of the PTT+ application is free, but data charges will apply for the download.



  6. How do I use PTT+?

    Please refer to the User Guide on PTT+ page for more information about using this service.



  7. Why do I need to activate PTT+?

    You'll be prompted to activate PTT+ when you first open the app after downloading it. This activation process ensures that you're successfully subscribed to PTT+ and that you're using a compatible phone



Troubleshooting
  1. What if I have trouble activating PTT+?

    If a problem occurs during the activation process, you'll receive one of the following error messages:

    • Connection to server is not available.

      If you receive this message, you might have a problem with your data connection. Make sure your phone isn't set to Airplane mode and that you're connected to our 4G LTE network or over Wi-Fi. Refer to your phone's User Guide for more information about how to determine if a data connection is available.

    • You are currently not subscribed to the PTT+ service.

      If you receive this message, there might be a problem with your PTT+ subscription. Call Customer Service at (800) 922-0204 or contact your Wireless Program Administrator to make sure your phone is subscribed to PTT+.

    • This service requires a PTT+ subscription and supported phone. Please contact your corporate administrator or customer care.

      If you receive this message, your phone might not be compatible with PTT+ or you might not be subscribed to the PTT+ service. First, check our list of compatible phones to make sure your phone is supported. If your phone is listed, call Customer Service at (800) 922-0204 or contact your Wireless Program Administrator to make sure your phone is subscribed to PTT+.


  2. Why am I not able to sign in to PTT+?

    If your phone is in Airplane mode or if you aren't connected to our 4G LTE network or over WiFi, attempts to sign in to PTT+ may fail. Please check your data connection and try to sign in again later.



  3. Why can't I send an Instant Personal Alert (IPA)?

    If your phone is currently in Do Not Disturb (DND) status, you won't be able to send an IPA. You aren't able to receive a call back while in DND, so the PTT+ app won't let you to send an alert. If you change your presence status to Available, you'll be able to send an IPA.

    See the My Presence section of the User Guide for details on how to set your presence status.



  4. What can I do if I can't hear incoming PTT+ calls?

    If you can't hear an incoming PTT+ call, your loudspeaker volume may be turned down or your phone may be in Silent mode.

    Please refer to the Making and Receiving PTT+ Calls section of the User Guide for more information. It includes a subsection on How to Set the PTT+ Call Volume and another subsection on Silent Mode.



  5. Why can't I hear calls through the speaker in my phone?

    If you're hearing PTT+ calls through your phone's earpiece instead of the loudspeaker:

    • The speakerphone may be set to Off.

      You can change this in the app settings or by pressing the onscreen Speaker icon during a call. For more information refer to the Speaker subsection in the Settings section of the User Guide.

    • The phone ringer may be set to Silent mode.

      When your phone is set to Silent or Vibrate-Only mode, PTT+ calls are heard only through the earpiece. For more information, refer to Silent Mode in the Making and Receiving PTT+ Calls section of the User Guide.


  6. Why are some PTT+ Quick Group calls shown in the history as a one-to-one call?

    When you receive a Quick Group call, the call history will show a call received only from the originator of the call. This is normal, because you can't return a call to a Quick Group that was created on the fly by someone else.

    Any Quick Group call you initiate, however, will show in the call history with the names of the participants. You can also call that group again from your history.

    For more details on Quick Groups, please refer to Quick Group Calls in the Making and Receiving PTT+ Calls section of the User Guide.



  7. Why can't I create, update or delete certain PTT+ contacts or groups?

    There are 2 reasons you might not be able to create, modify or delete a contact or group:

    • Administrator-Managed Contacts and Groups

      You can't change or delete contacts or groups that are managed by an administrator. You'll need to contact your PTT+ administrator to make any changes. For more information, please refer to the Contacts and Groups section of the User Guide.

    • Corporate-Only Subscriber

      Your PTT+ administrator may have your PTT+ service restricted to have only corporate contacts and groups. This means that only your PTT+ administrator can add, change or remove contacts and groups on your phone. Even though you can't change or remove contacts or groups, you can still make them favorites, add avatars or set colors.


  8. Why can't I change the phone number of a PTT+ contact?

    While the name, avatar, color and favorite status of a contact can be changed, phone numbers can't be changed. If you need to change a contact's phone number, you'll need to delete the contact entirely and add it again with the new phone number.

    Please see the Contacts and Groups section of the User Guide for details on deleting and adding PTT+ contacts.

    Note: Contacts that are managed by an administrator can't be renamed or deleted.



  9. Why doesn't my PTT+ presence status update?

    If you attempt to change your presence status from Available to Do Not Disturb or vice versa, and you don't see your status updated, there may be a communication problem between your phone and the PTT+ server. Signing out and signing in again may solve the problem.

    To sign out, use the Logout setting.



  10. What should I do if I'm having problems using PTT+ over WiFi?

    If you're having trouble using the PTT+ app over WiFi:

    1. Open your phone's web browser to see if your phone is able to access the Internet through the WiFi connection.

    2. If your phone is connected to WiFi and the PTT+ app gives you a "Connection to server is not available" error, make sure the WiFi service provider doesn't require a user name and password. Also, make sure the WiFi app setting is enabled.

    3. In rare circumstances, the PTT+ app may not be able to connect to the PTT+ server over WiFi. In this case, you should disable the WiFi setting in the PTT+ app or turn off the WiFi connection on your phone to use PTT+.

     



  11. Why isn't my PTT+ call going through?

    A PTT+ call may not be completed for several reasons:



  12. What happens if I change my SIM card while I subscribe to PTT+?

    Your phone may contain a SIM card that lets you move your phone number from one phone to another. If you replace the SIM card in your phone with another that has a different phone number, the PTT+ app will automatically erase your PTT+ history and favorites. It will also restore the contacts and groups associated with the new number (if any exist).

    If this doesn't occur, make sure you're not in Airplane mode. Then turn your phone off and on again.

    After changing the SIM card, the next time you start the PTT+ app, it will ask you to activate or re-register your phone with the PTT+ server. This will ensure that you subscribe to PTT+ service.

    For more information about registering your phone with PTT+, refer to the First-Time Activation section of the User Guide.



  13. What does a "Connection to Server Is Not Available" error message mean?

    This message alerts you that the PTT+ app can't communicate with the PTT+ server. As long as you see this message, you won't be able to receive PTT+ calls or alerts and other users will see your status as offline.

    If you see this message, you should:

    1. Make sure that you have a good signal on your phone.

    2. Try to access a web site using your mobile browser to verify that you have a data connection.

    3. Consider switching over to WiFi on your device if a network is in range.

    This error message will be dismissed once the PTT+ app has automatically reconnected.



  14. What does a "User Busy" error message mean?

    This means the person you're trying to call is either on another PTT+ call or a regular wireless call.

    If you receive this message, you can try your call later or send an alert. See Sending an Alert in the Alerts section of the User Guide for details.



  15. What does a "User Unreachable" error message mean?

    This message is used in the rare case that a contact is shown as Available in your contact list, but is temporarily outside the range of service coverage. In this case, your PTT+ call won't go through. Also the called person's status will be updated to Offline until they reconnect to PTT+ service.

    If this happens, you should wait for their status to be shown as Available and try your call again.



  16. What can I do if the PTT+ app freezes?

    In rare cases, the PTT+ app may suddenly stop working or freeze. If this happens, you should close the app and then open it again.

    Steps to do this vary by device, but you can typically close an app by going to your phone's Settings and using the app manager.

    For device-specific instructions, please refer to your phone's User Guide.

    Attention:

    • Selecting the Uninstall option in your app manager will uninstall the complete PTT+ app from your phone. If this happens, you'll need to reinstall the app and reactivate with the server. For more information, see Download and First-Time Activation in the Application Installation and Getting Started section of the User Guide.


    • Selecting the Clear Data option in your app manager will clear your history, favorites list and settings within the PTT+ client. You will also have to reactivate the PTT+ app using the instructions in the First-Time Activation section of the User Guide. Your contacts and groups will automatically be restored during activation, but your avatars and color customizations won't be restored.

    Apple, iPhone 5, iPhone 5s and iPhone 5c are registered trademarks of Apple Inc. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. DROID is a trademark of Lucasfilm, Ltd. and its related companies. Used under license. © 2014 Samsung Telecommunications America, LLC. Samsung Galaxy S is a trademark of Samsung Electronics Co., Ltd.



Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Contact us on Facebook Messenger

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store