Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 8
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Moto Z Play Droid Edition
Samsung Galaxy S® 6
Verizon Wear24™
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® SE
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note8
DROID TURBO 2
Galaxy J7 / J7 V
Apple Watch® Series 3
Samsung Galaxy S® 4
Google Pixel 2
Samsung Galaxy S8+
Samsung Galaxy J3 Eclipse
Moto Z Force Droid Edition
Pixel™, Phone by Google
LG K20™ V
Apple® iPad® 2
Samsung Galaxy Note5
Verizon Wireless Home Phone
Verizon Ellipsis® 8
Samsung Galaxy Note® 4
Verizon Jetpack® MiFi® 6620L
Google Pixel 2 XL
Samsung Galaxy J3 (2016)
Apple® iPhone® 5c
LG Revere® 3
Verizon Ellipsis® 7
Samsung 3G Network Extender
DROID MAXX by MOTOROLA
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
V20™
Motorola moto z2 play
Apple® iPhone® 5
LG G6™
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Gusto® 3
LG G5
Samsung Galaxy J1™ Prepaid
Droid Turbo in Ballistic Nylon
Verizon 4G LTE Broadband Router
Motorola moto z2 force edition
LG G4™
Pixel™ XL, Phone by Google
Samsung Galaxy J3 V
Samsung Galaxy Core Prime™
GizmoGadget™ by LG
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G3
Cadence by Kyocera
Apple® iPhone® 4s
Apple® iPhone® 4
Moto Z Droid Edition
LG Exalt® LTE
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG K8 V
Verizon LTE Internet and Home Phone
Verizon Ellipsis® Jetpack® MHS900L
Motorola moto e4
DROID MAXX 2
LG V10™
Stylo™ 2 V
Samsung Galaxy Note® 3
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Optimus Zone™ 3 Prepaid
Samsung 4G LTE Network Extender
Samsung Galaxy S6 edge +
Microsoft Lumia 735
DuraForce PRO with Sapphire Shield
Ellipsis® Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Cosmos™ 3
Samsung Galaxy S® 6 edge
Galaxy J3 Mission Prepaid
PRIV™ by BlackBerry®
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® III
Samsung Convoy® 4
DuraXV
Microsoft Surface 3
GizmoPal® 2 by LG
Apple® iPad® (9.7-inch)
Verizon Ellipsis® 10
Motorola moto e4 plus™
Verizon 4G LTE USB Modem 551L
Samsung Convoy™ 3
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
Verizon Verizon SmartHub with Voice
GizmoPal™
DROID RAZR M by MOTOROLA
Galaxy Tab E
Verizon Global USB Modem USB730L
ZenPad™ Z10
Samsung Gear S3 frontier
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Ellipsis™ Jetpack® MHS815L
LG V30®
Moto G Play
Casio G'zOne Commando®
Apple® iPad mini™ with Retina display
KYOCERA DuraXVLTE
Kyocera DuraXV+
Verizon 4G LTE USB Modem UML295
BlackBerry Classic
LTE Internet (Installed)
Samsung Convoy™ 2
LG K4™ LTE
Casio G'zOne Ravine® 2
ASUS ZenPad™ Z8s
HTC 10™
LG Exalt™
Apple® iPad Air® 2
LG G Vista
ZenFone™ V Live
Samsung Gusto® 2
Verizon Ellipsis® 8 HD
HTC One® (M8)
ZTE Cymbal® LTE
Moto G™ by Motorola
LG Extravert™ 2
Apple® iPad mini™
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
LG G2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ASUS ZenFone™ V
Samsung Brightside™
ZTE Blade™ Vantage Prepaid
Samsung Intensity™ II
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Apple® iPad Pro® (10.5-inch)
HTC Desire® 530
Apple® iPad®
Samsung Zeal™
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Gear S2
HTC One M9
BlackBerry® Q10 smartphone
Moto X™ by Motorola
ZenPad™ Z8
Samsung Galaxy S® 4 mini
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
BlackBerry® Z10 smartphone
HTC Desire® 526
Samsung Galaxy Note® II
Verizon Wireless AirCard® 595
Apple® iPad Pro® (12.9-inch)
DROID INCREDIBLE 4G LTE by HTC
Galaxy Note® Edge
G Pad™ 7.0 LTE
Apple® iPad mini® 4
Apple® iPad Pro® (9.7-inch)
Samsung Galaxy Tab®
Motorola RAZR V3m
Toyota Connected Car
Samsung Galaxy Tab® 2 (7.0)
HTC Desire® 626
Verizon Wireless USB760 Modem
Sonim XP5
Apple® iPad Air®
Verizon GizmoTab™
LG Revere® 2
Samsung Convoy™
DROID RAZR by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
Moto X™ (2nd Gen.)
LG G Pad™ X8.3
Moto E™ Prepaid
Samsung Galaxy Tab S2
LG enV®3
LG Octane™
Samsung Galaxy Tab S3
Nokia Lumia 928
Gear S®
Samsung Intensity™ III
BlackBerry® Z30 smartphone
Humx
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Book
LG Accolade™
Samsung Gusto®
LG Cosmos™ 2
G Pad™ 10.1 LTE
Casio G'zOne Ravine®
Nokia Lumia 822
HTC One®
LG Terra™
LG 4G LTE USB Modem VL600
Arlo Go
DROID X by MOTOROLA
LG Exalt™II
Samsung Haven™
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Tab® 4 (10.1)
Samsung 4G LTE Network Extender 2
ASUS ZenFone™ AR
BlackBerry® Bold 9650 smartphone
Verizon Wireless AirCard® 595U USB Modem
Ellipsis® Kids
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Ellipsis® 10 HD
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Nexus 6
LG VX8300
Motorola XOOM™ 4G LTE
Yealink One TalkSM IP DECT Phone Bundle
Nokia Lumia Icon
Samsung Galaxy Camera®
LG enV®2
Samsung Alias™ 2
Lancet™ for Android™
HTC One® (M8) for Windows®
Samsung Gear S3 classic
Apple® iPad mini™ 3
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
LG Cosmos™
LG Optimus Zone™ 2 Prepaid
DROID X2 by MOTOROLA
Apple® iPad® with Retina display
Samsung Smooth™
Samsung Illusion™
Motorola MOTO™ W755
Samsung Intensity™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Spartan GoCam™
Samsung Knack™
DROID BIONIC by MOTOROLA
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
DROID RAZR HD by MOTOROLA
Motorola Barrage™
Pantech Breakout™
Lancet™
LG enV® TOUCH
Samsung SCH-u340
Samsung Galaxy Note® 10.1
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Boulder®
Lucid™3 by LG
DROID INCREDIBLE 2 by HTC
Pantech Hotshot™
Samsung Galaxy Note® Pro
Sony Xperia® Z2
Nokia Lumia 2520
DROID DNA by HTC
Hydro ELITE by KYOCERA
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
Samsung Galaxy Stellar™
Transpyre™ Prepaid
LG Extravert™
Enact™ by LG
LG VX8360
LG VX5400
Verizon Wireless UM175 USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy™ Stratosphere™ II
Watch Urbane™ 2nd Edition LTE
LG Optimus Zone™
Pantech Perception™
Pantech Jest™ 2
Samsung Fascinate™
LG Optimus Exceed™ 2
HTC One® remix
Spectrum™ 2 by LG
Samsung Galaxy Note® 10.1 2014 Edition
Motorola W385
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC One® max
DROID INCREDIBLE by HTC
LG Cosmos™ Touch
Samsung Gear S2 classic
Galaxy Nexus by Samsung
Lucid™ by LG
Samsung Galaxy View
Verizon Wireless PC5750 PC Card
LG VX8350
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Casio G'zOne Rock™
Lucid™2 by LG
Lexus Connected Car
Samsung SCH-u410
Delphi Connect
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
Verizon Wireless Escapade®
HTC Desire® 612
Samsung SCH-u430
Motorola Adventure™ V750
Motorola RAZR V3m in Gray
LG VX5300
Google Nexus 7
BlackBerry Classic Non-Camera
LG Chocolate® Touch
LG Voyager™
LG VX5200
Luge™ by Motorola Prepaid
Pantech Caper™ Prepaid
HP Spectre x2
Verizon Wireless Coupe™
DROID XYBOARD 10.1 by MOTOROLA
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Legend™
Motorola RAZR V3c
Samsung SCH-a650
Samsung Reality™
Samsung SCH-a870
Motorola W315
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Moto X™ - Designed by You
LG VX3200
Gateway® LT2016u Netbook
Verizon Wireless CDM8975
LG VX3300
LG VX6100
Motorola V325
Samsung SCH-u540
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola Entice™
G'zOne Boulder™ Black and Silver
LG VX4650
LG Clout™
Motorola V325i
Verizon Wireless U630 PC Card
Verizon Wireless PN-300
Samsung SCH-a630
Motorola V325xi
Verizon XU870 Global ExpressCard®
Verizon Converged VOIP Device
BlackBerry® Curve™ 9310 smartphone
Samsung ATIV SE™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung Omnia® II
Verizon Wireless Salute™
Pantech Marauder™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Nokia 6215i
Casio G'zOne Brigade®
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
LG Ally™
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
HTC Touch Pro™
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to use My Verizon to activate a new phone or bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
Activating Your 4G LTE Smartphone - How to Use Guide
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Media Share - BlackBerry® Q10
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
To update the e911 address on your device that's used by emergency personnel, view this info.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove Battery - BlackBerry® Q10
[Device-Specific Instructions]
Soft Reset - BlackBerry® Q10
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - BlackBerry® Q10
[Device-Specific Instructions]
Battery Overview - BlackBerry® Q10
[Device-Specific Instructions]
Insert Battery - BlackBerry® Q10
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
BlackBerry® Q10 Simulator: Pairing with a Bluetooth® device
[Interactive Simulation]
Learn how to pair your BlackBerry Q10 with your Bluetooth device.
BlackBerry® Q10 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off with your BlackBerry Q10.
Turn Bluetooth® On / Off - BlackBerry® Q10
[Device-Specific Instructions]

Calendar

Adjust Calendar Sync Settings - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Learn how to set a calendar alarm with your voice on your BlackBerry Q10.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Place an International Call
[Device-Specific Instructions]
Here's info on rates and dialing instructions for international calls made from inside and outside the US.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
View Call History - BlackBerry® Q10
[Device-Specific Instructions]
Smart Dialing - BlackBerry Q10
[Device-Specific Instructions]
Answer Options - BlackBerry® Q10
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Dialing by Voice
[Interactive Simulation]
Learn how to use voice commands to make a call on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Q10 to call a new number.
BlackBerry® Q10 Simulator: Returning to a Call
[Interactive Simulation]
Learn how return to a call on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your BlackBerry Q10.
Call a Number - BlackBerry® Q10
[Device-Specific Instructions]
Delete Call History - BlackBerry® Q10
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Q10
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Q10
[Device-Specific Instructions]
Redial - BlackBerry® Q10
[Device-Specific Instructions]
Speed Dial - BlackBerry® Q10
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Q10
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Q10 Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting for sending in a message on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Burst Mode
[Interactive Simulation]
Learn how use to Burst Shot to take several pictures in rapid succession on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Scene Mode on the Camera
[Interactive Simulation]
Discover how to change the Scene Mode on your BlackBerry Q10
BlackBerry® Q10 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing videos on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Turning the Flash On and Off
[Interactive Simulation]
An interactive guide on how to turn the flash for the camera on and off on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Zooming in and out
[Interactive Simulation]
Discover how to zoom in and out with the camera on your BlackBerry Q10.
Camera Settings Support
[Device-Specific Instructions]
Play / Copy Media (DLNA) - BlackBerry® Q10
[Device-Specific Instructions]
View Pictures / Videos - BlackBerry® Q10
[Device-Specific Instructions]

Computer/PC Connectivity

Connect Your Device Directly to the PC
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Change the Modem COM Port
[Device-Specific Instructions]
Tethered Modem Connection - BlackBerry® Q10
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
BlackBerry® Q10 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Deleting a Contact
[Interactive Simulation]
A step-by-step guide for deleting a contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your BlackBerry Q10.
Caller ID Image - BlackBerry® Q10
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]
Manage Contacts - BlackBerry® Q10
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® Q10
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry® Q10
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - BlackBerry® Q10
[Device-Specific Instructions]
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
View Phone Info - BlackBerry® Q10
[Device-Specific Instructions]
Create a New BlackBerry ID - BlackBerry Q10
[Device-Specific Instructions]
View BlackBerry ID Username - BlackBerry Q10
[Device-Specific Instructions]
View Phone Number - BlackBerry® Q10
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Display Settings - BlackBerry® Q10
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Q10
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Q10
[Device-Specific Instructions]
Answer Options - BlackBerry® Q10
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Q10
[Device-Specific Instructions]
Auto On / Off - Blackberry®
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Q10 to silent.
BlackBerry® Q10 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Q10 to airplane mode.
Call Timers - BlackBerry® Q10
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Q10
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Q10
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Q10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Delete Email Messages - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your BlackBerry Q10.
BlackBerry® Q10 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to sync your work email account on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your BlackBerry Q10.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Remove a Personal Email Account - BlackBerry® Q10
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - BlackBerry® Q10
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Attachments - BlackBerry®
[Device-Specific Instructions]
View Email Messages - BlackBerry® Q10
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

BlackBerry® Q10 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Deleting a Apps Screen
[Interactive Simulation]
Discover how to delete an Apps screen on your BlackBerry Q10. .
BlackBerry® Q10 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Q10.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Mobile Hotspot Settings - BlackBerry® Q10
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - BlackBerry® Q10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
BlackBerry® Q10 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
Discover how to set your mobile hotspot security on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot on and off with your BlackBerry Q10.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Allow / Block Browser Cookies - BlackBerry® Q10
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Q10 view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Clear Temporary Internet Files - BlackBerry® Q10
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Access Websites - BlackBerry® Q10
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your BlackBerry Q10.
BlackBerry® Q10 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Opening a New Browser Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your BlackBerry q10.
BlackBerry® Q10 Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Internet Tethering
[Interactive Simulation]
Discover how to use Internet tethering on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Reader Mode
[Interactive Simulation]
Learn how to save web pages for offline reading on your BlackBerry Q10.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Refreshing the Browser Session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]
Web Browser - BlackBerry® Q10
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - BlackBerry OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - BlackBerry® Q10
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change Device Password - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Changing the Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to change the Lock Screen Shortcut on your BlackBerry Q10.
Create a Device Password - BlackBerry® Q10
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Q10
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - BlackBerry® Q10
[Device-Specific Instructions]
Format SD Card - BlackBerry® Q10
[Device-Specific Instructions]
Insert SD Card - BlackBerry® Q10
[Device-Specific Instructions]
Remove SD Card - BlackBerry® Q10
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Q10 Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Closing Open Apps
[Interactive Simulation]
Discover how to close open apps on your BlackBerry Q10.

Near Field Communication (NFC)

Turn NFC On / Off - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Using NFC
[Interactive Simulation]
A visual guide to using NFC on your BlackBerry Q10.

Operating System & Software

BlackBerry Q10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Wipe Handheld Option - BlackBerry® Q10
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - BlackBerry® Q10
[Device-Specific Instructions]
Here's how to view the software version your BlackBerry Q10 is running.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - BlackBerry® Q10
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View SIM Card Number - BlackBerry® Q10
[Device-Specific Instructions]
Insert SIM Card - BlackBerry® Q10
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - BlackBerry® Q10
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - BlackBerry® Q10
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Set Ringtones - BlackBerry® Q10
[Device-Specific Instructions]
App Alerts - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use voice control on your BlackBerry Q10.
Mode Alerts - BlackBerry® Q10
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Q10
[Device-Specific Instructions]
Speakerphone - BlackBerry® Q10
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Q10
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, view this.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Send Picture Message - BlackBerry® Q10
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Q10
[Device-Specific Instructions]
View Text Messages - BlackBerry® Q10
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Adding a BBMTM Contact
[Interactive Simulation]
Learn how to add a BlackBerry Messenger contact on your BlackBerry Q10. .
BlackBerry® Q10 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Q10.
BlackBerry® Q10 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry Messenger chat on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Joining a Group
[Interactive Simulation]
Discover how to join a BlackBerry Messenger group on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Peeking at Your Chats
[Interactive Simulation]
Learn how to peek at your chats in BlackBerry MessengerTM on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Pinging a Contact
[Interactive Simulation]
Discover how to ping a contact in BlackBerry Messenger on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting a Text Notification Alert
[Interactive Simulation]
Learn how to set a text notification alert on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry Messenger using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Voice to Text
[Interactive Simulation]
Discover how to send a text message using your voice on your BlackBerry Q10.
Delete Messages - BlackBerry® Q10
[Device-Specific Instructions]
Send Video Message - BlackBerry® Q10
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Cut, Copy and Paste Text - BlackBerry® Q10
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - BlackBerry® Q10
[Device-Specific Instructions]

Wallpapers/Theme

BlackBerry® Q10 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting as Wallpaper
[Interactive Simulation]
Learn how to use pictures to set wallpaper on your BlackBerry Q10.
Set Wallpaper - BlackBerry® Q10
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Network Mode Settings - BlackBerry® Q10
[Device-Specific Instructions]
View Signal Strength - BlackBerry® Q10
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Q10 to connect to a Wi-Fi network.
Remove Wi-Fi Connection - BlackBerry® Q10
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - BlackBerry® Q10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Wireless Mode - BlackBerry® Q10
[Device-Specific Instructions]

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