Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Media Share - BlackBerry® Q10
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
How to Reset a Blackberry Smartphone
[Device-Specific Instructions]
Search BlackBerry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove the Battery - BlackBerry® Q10
[Device-Specific Instructions]
Soft Reset - BlackBerry® Q10
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - BlackBerry® Q10
[Device-Specific Instructions]
Battery Overview - BlackBerry® Q10
[Device-Specific Instructions]
Does the charger for the Blackberry Bold work with the Q10?
[Community]
Does the wall charger and car charger for the BlackBerry Bold work for the Q10?
Insert Battery - BlackBerry® Q10
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
BlackBerry® Q10 Simulator: Pairing with a Bluetooth® device
[Interactive Simulation]
Learn how to pair your BlackBerry Q10 with your Bluetooth device.
BlackBerry® Q10 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off with your BlackBerry Q10.
Bluetooth® On/Off - BlackBerry® Q10
[Device-Specific Instructions]

Calendar

Adjust Calendar Sync Settings - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Learn how to set a calendar alarm with your voice on your BlackBerry Q10.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
View Call History - BlackBerry® Q10
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Smart Dialing - BlackBerry Q10
[Device-Specific Instructions]
Answer Options - BlackBerry® Q10
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Dialing by Voice
[Interactive Simulation]
Learn how to use voice commands to make a call on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Q10 to call a new number.
BlackBerry® Q10 Simulator: Returning to a Call
[Interactive Simulation]
Learn how return to a call on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your BlackBerry Q10.
Delete Call History - BlackBerry® Q10
[Device-Specific Instructions]
Dial a Number - BlackBerry® Q10
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Q10
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Q10
[Device-Specific Instructions]
Redial - BlackBerry® Q10
[Device-Specific Instructions]
Speed Dial - BlackBerry® Q10
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Q10
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Q10 Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting for sending in a message on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Burst Mode
[Interactive Simulation]
Learn how use to Burst Shot to take several pictures in rapid succession on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Scene Mode on the Camera
[Interactive Simulation]
Discover how to change the Scene Mode on your BlackBerry Q10
BlackBerry® Q10 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing videos on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Turning the Flash On and Off
[Interactive Simulation]
An interactive guide on how to turn the flash for the camera on and off on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Zooming in and out
[Interactive Simulation]
Discover how to zoom in and out with the camera on your BlackBerry Q10.
Camera Settings Support
[Device-Specific Instructions]
Play/Copy Media (DLNA) - BlackBerry® Q10
[Device-Specific Instructions]
Share Media On/Off (DLNA) - BlackBerry® Q10
[Device-Specific Instructions]
View Pictures/Videos - BlackBerry® Q10
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
BlackBerry® Q10 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Deleting a Contact
[Interactive Simulation]
A step-by-step guide for deleting a contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your BlackBerry Q10.
Caller-ID Image - BlackBerry® Q10
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]
Manage Contacts - BlackBerry® Q10
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® Q10
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Services - BlackBerry® Q10
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry® Q10
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - BlackBerry® Q10
[Device-Specific Instructions]
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
View Phone Information - BlackBerry® Q10
[Device-Specific Instructions]
Create a New BlackBerry ID - BlackBerry Q10
[Device-Specific Instructions]
View BlackBerry ID Username - BlackBerry Q10
[Device-Specific Instructions]
View Phone Number - BlackBerry® Q10
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Accelerometer Rotation - BlackBerry® Q10
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Display Settings - BlackBerry® Q10
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Q10
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Q10
[Device-Specific Instructions]
Answer Options - BlackBerry® Q10
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Q10
[Device-Specific Instructions]
Auto On/Off - Blackberry
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Q10 to silent.
BlackBerry® Q10 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Q10 to airplane mode.
Call Timers - BlackBerry® Q10
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Q10
[Device-Specific Instructions]
System Select - BlackBerry® Q10
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Q10
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Q10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Delete an Email Message - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your BlackBerry Q10.
BlackBerry® Q10 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to sync your work email account on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your BlackBerry Q10.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - BlackBerry® Q10
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - BlackBerry® Q10
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Attachments - BlackBerry®
[Device-Specific Instructions]
View Email Messages - BlackBerry® Q10
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - BlackBerry® Q10
[Device-Specific Instructions]

Home Screen

BlackBerry® Q10 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Deleting a Apps Screen
[Interactive Simulation]
Discover how to delete an Apps screen on your BlackBerry Q10. .
BlackBerry® Q10 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Q10.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - BlackBerry® Q10
[Device-Specific Instructions]
Mobile HotSpot On/Off - BlackBerry® Q10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
BlackBerry® Q10 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
Discover how to set your mobile hotspot security on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot on and off with your BlackBerry Q10.

Internet & Web Browser

Reboot the Router
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - BlackBerry® Q10
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Q10 view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Clear Temporary Internet Files - BlackBerry® Q10
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Data Services - BlackBerry® Q10
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your BlackBerry Q10.
BlackBerry® Q10 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Opening a New Browser Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your BlackBerry q10.
BlackBerry® Q10 Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Internet Tethering
[Interactive Simulation]
Discover how to use Internet tethering on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Reader Mode
[Interactive Simulation]
Learn how to save web pages for offline reading on your BlackBerry Q10.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Refreshing the browser session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]
Web Browser - BlackBerry® Q10
[Device-Specific Instructions]
Websites - BlackBerry® Q10
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - BlackBerry® OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - BlackBerry® Q10
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change the Device Password - BlackBerry Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Changing the Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to change the Lock Screen Shortcut on your BlackBerry Q10.
Create a Device Password - BlackBerry® Q10
[Device-Specific Instructions]
Generate a New Encryption Key - BlackBerry
[Device-Specific Instructions]
Password Options - BlackBerry® Q10
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Q10
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - BlackBerry® Q10
[Device-Specific Instructions]
Insert the Memory Card - BlackBerry® Q10
[Device-Specific Instructions]
Memory Card Formatting - BlackBerry® Q10
[Device-Specific Instructions]
Remove the Memory Card - BlackBerry® Q10
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Create a Music Playlist - BlackBerry® Q10
[Device-Specific Instructions]
Delete a Music Playlist - BlackBerry® Q10
[Device-Specific Instructions]
Play Music Files - BlackBerry® Q10
[Device-Specific Instructions]
Rename a Music Playlist - BlackBerry® Q10
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Q10 Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Closing Open Apps
[Interactive Simulation]
Discover how to close open apps on your BlackBerry Q10.

Near Field Communication (NFC)

BlackBerry® Q10 Simulator: Using NFC
[Interactive Simulation]
A visual guide to using NFC on your BlackBerry Q10.

Operating System & Software

BlackBerry Q10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Wipe Handheld Option - BlackBerry® Q10
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
Install System Updates - BlackBerry® Q10
[Device-Specific Instructions]
View Software Version - BlackBerry® Q10
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - BlackBerry® Q10
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - BlackBerry® Q10
[Device-Specific Instructions]
Insert the SIM Card - BlackBerry® Q10
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - BlackBerry® Q10
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - BlackBerry® Q10
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Set Ringtones - BlackBerry® Q10
[Device-Specific Instructions]
App Alerts - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use voice control on your BlackBerry Q10.
Mode Alerts - BlackBerry® Q10
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Q10
[Device-Specific Instructions]
Speakerphone - BlackBerry® Q10
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Q10
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Q10
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Q10
[Device-Specific Instructions]
View Text Messages - BlackBerry® Q10
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Adding a BBMTM Contact
[Interactive Simulation]
Learn how to add a BlackBerry Messenger contact on your BlackBerry Q10. .
BlackBerry® Q10 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Q10.
BlackBerry® Q10 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry Messenger chat on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Joining a Group
[Interactive Simulation]
Discover how to join a BlackBerry Messenger group on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Peeking at Your Chats
[Interactive Simulation]
Learn how to peek at your chats in BlackBerry MessengerTM on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Pinging a Contact
[Interactive Simulation]
Discover how to ping a contact in BlackBerry Messenger on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting a Text Notification Alert
[Interactive Simulation]
Learn how to set a text notification alert on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry Messenger using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Voice to Text
[Interactive Simulation]
Discover how to send a text message using your voice on your BlackBerry Q10.
Delete Messages - BlackBerry® Q10
[Device-Specific Instructions]
Send Video Message - BlackBerry® Q10
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Cut, Copy and Paste Text - BlackBerry® Q10
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - BlackBerry® Q10
[Device-Specific Instructions]

Wallpapers/Theme

BlackBerry® Q10 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting as Wallpaper
[Interactive Simulation]
Learn how to use pictures to set wallpaper on your BlackBerry Q10.
Wallpaper - Picture - BlackBerry® Q10
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Q10
[Device-Specific Instructions]
Signal Strength - BlackBerry® Q10
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Q10 to connect to a Wi-Fi network.
Remove Wi-Fi Connection - BlackBerry® Q10
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Wi-Fi On/Off - BlackBerry® Q10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Wireless Mode - BlackBerry® Q10
[Device-Specific Instructions]
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