Home Support Samsung Samsung Reality

Samsung Reality™ - Support Overview

Find device-specific support and online tools for your Samsung Reality .

Activate and setup

Learn how to activate your Reality.

Filter all topics below.

Select a Category

Select a topic or type to search

▾

All Topics

Accessories

Activation, Setup & User Guides

Back Up & Transfer Content

Basics

Battery & Power

Bluetooth

Calling & Dialing

Camera, Photos & Videos

Computer/PC Connectivity

Contacts

Device ID & Info

Device Settings

Email/Gmail

Home Screen

Internet & Web Browser

Lock, Unlock, Password & Security

Memory/Storage

Music

Operating System & Software

Sounds, Volume & Audio

Text & Multimedia Messaging

Wi-Fi & Network

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - Samsung Reality™ / SCH-u370

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Transfer Pictures or Videos - Basic Phones

Move Music Files - Basic Phones

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Send an Existing Video to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Picture to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Video to Online Album - Samsung Reality™ / SCH-u370

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your Samsung Reality / SCH-u370.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

USB Mass Storage - Samsung Reality™ / SCH-u370

If your device is low on memory or you can't transfer media, view this info.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert Battery - Samsung Reality™ / SCH-u370

Here's how to insert the battery into your Samsung Reality / SCH-u370.

Remove Battery - Samsung Reality™ / SCH-u370

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Turn Bluetooth® On / Off - Samsung Reality™ / SCH-u370

Here's how to turn Bluetooth for your Reality / SCH-u370 on or off.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

Answer Options - Samsung Reality™ / SCH-u370

Call a Number - Samsung Reality™

Here's how to place a call from your Reality.

Delete Call History - Samsung Reality™ / SCH-u370

Here's how to delete call history from your Reality / SCH-u370.

Reset Call Timers - Samsung Reality™ / SCH-u370

Here's how to reset the call timers on your Samsung Reality /SCH-u370.

Turn Airplane Mode On / Off - Samsung Reality™ / SCH-u370

To turn Verizon network services on/off or if they aren't functioning, view this info.

View Call Timers - Samsung Reality™ / SCH-u370

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Transfer Pictures or Videos - Basic Phones

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Record and Send Video via Messaging - Samsung Reality™ / SCH-u370

Here's how to record and send a video using your Samsung Reality / SCH-u370.

Send Existing Video via Messaging - Samsung Reality™ / SCH-u370

Here's how to send a saved video on your Reality / SCH-u370 to a messaging recipient.

Send an Existing Picture to Online Album - Samsung Reality™ / SCH-u370

Here's how to send a picture from your Samsung Reality / SCH-u370 to your online album.

Send an Existing Video to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Picture to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Video to Online Album - Samsung Reality™ / SCH-u370

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your Samsung Reality / SCH-u370.

Computer/PC Connectivity

Windows® Device Manager Conflicts - Samsung Reality™ / SCH-u370

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import /Export Contacts from a Comma Sparated Values (*.csv) File - Entourage

Add a Contact - Samsung Reality™ / SCH-u370

Delete a Contact - Samsung Reality™ / SCH-u370

Here's how to remove a contact from your Samsung Reality / SCH-u370.

Edit a Contact - Samsung Reality™ / SCH-u370

Here's how to edit a contact on your Samsung Reality / SCH-u370.

Device ID & Info

View Phone Number - Samsung Reality™ / SCH-u370

Here's how to view the phone number for your Reality / SCH-u370.

Device Settings

Adjust Brightness Settings - Samsung Reality™ / SCH-u370

Here's how to adjust screen brightness on your Samsung Reality / SCH-u370.

Adjust Display Settings - Samsung Reality™ / SCH-u370

Adjust Font Settings - Samsung Reality™ / SCH-u370

Here's how to adjust how text appears on your Samsung Reality / SCH-u370.

Answer Options - Samsung Reality™ / SCH-u370

Music Only Mode - Samsung Reality™ / SCH-u370

Restriction Settings - Samsung Reality™ / SCH-u370

To allow or restrict access to services on your Samsung Reality / SCH-u370, view this info.

Turn Airplane Mode On / Off - Samsung Reality™ / SCH-u370

To turn Verizon network services on/off or if they aren't functioning, view this info.

Email/Gmail

My Verizon Website - Internet Spam Blocking

Here's how to permanently block text message spam sent from email addresses, domains or text nicknames.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

Home Screen

Add Widgets to Home Screen - Samsung Reality™ / SCH-u370

To add a widget (e.g., weather, clock, calendar, etc.) to a Home screen your device, check out this info.

Internet & Web Browser

Cancel Mobile Web Subscriptions

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Refreshing the Browser Session

Lock, Unlock, Password & Security

Set Up Phone Lock - Samsung Reality™ / SCH-u370

Here's how to set up screen lock options on your Reality / SCH-u370.

Unlock Screen - Samsung Reality™ / SCH-u370

To unlock the screen on your Samsung Reality / SCH-u370, check out this info.

Memory/Storage

Remove SD / Memory Card - Samsung Reality™ / SCH-u370

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Samsung Reality™ / SCH-u370

Here's how to free up space if your Reality / SCH-u370 runs slow or crashes, apps freeze or you can't save media.

Format SD / Memory Card - Samsung Reality™ / SCH-u370

Here's how to erase all data on the SD / memory card in your Reality / SCH-u370.

Insert SD / Memory Card - Samsung Reality™ / SCH-u370

Here's how to insert an SD / Memory card into your Reality / SCH-u370.

Music

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Ensuring music files are named correctly

Music Only Mode - Samsung Reality™ / SCH-u370

Sync Music - Samsung Reality™ / SCH-u370

Operating System & Software

Master Reset - Samsung Reality™ / SCH-u370

To restore your device to factory default settings, view this info on performing a Master Reset.

Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Reality™ / SCH-u370

Here's how to complete a manual over-the-air (FOTA) software update for your Samsung Reality / SCH-u370.

System Select - Samsung Reality™

View Software Version - Samsung Reality™ / SCH-u370

Here's how to view the software version your Reality / SCH-u370 is running.

Sounds, Volume & Audio

Adjust Keypad Volume - Samsung Reality™ / SCH-u370

Here's how to adjust keypad volume on your Samsung Reality.

Alert Sounds - Samsung Reality™ / SCH-u370

Service Alerts - Samsung Reality™ / SCH-u370

To manage service alerts (e.g., minute beep, call connect, etc.), view this info.

Volume Controls - Samsung Reality™ / SCH-u370

When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...

Wi-Fi & Network

Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.

Length: 2:55

Connect with us on Messenger

Visit Community

24/7 automated phone system: call *611 from your mobile

isTealiumFlag=true

Layer_4 Created with Sketch.

Samsung Reality™ - Support Overview

Filter all topics below.

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Activation, Setup & User Guides

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Perform Over-The-Air Activation (OTA)

Phone Setup Wizard - Samsung Reality™ / SCH-u370

Back Up & Transfer Content

Content Transfer Center

Video: Use the Content Transfer App to Move Content Between Devices (length: 2:58)

Transfer Pictures or Videos - Basic Phones

Move Music Files - Basic Phones

Synchronizing Music to the Phone with Windows® Media Player 10

Send an Existing Video to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Picture to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Video to Online Album - Samsung Reality™ / SCH-u370

Transfer Contacts - Basic Phone to Basic Phone

USB Mass Storage - Samsung Reality™ / SCH-u370

Basics

How to Check Verizon Coverage in the US

Battery & Power

Insert Battery - Samsung Reality™ / SCH-u370

Remove Battery - Samsung Reality™ / SCH-u370

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Delete Paired Bluetooth® Connection - Basic Phones

Turn Bluetooth® On / Off - Samsung Reality™ / SCH-u370

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website

Add a Block - Call & Message Blocking - My Verizon Website

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

Add / Remove Spam Blocks - My Verizon Website

Compose Text With Numeric Keypad

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

Call Waiting - Basic Phone

Answer Options - Samsung Reality™ / SCH-u370

Call a Number - Samsung Reality™

Delete Call History - Samsung Reality™ / SCH-u370

Reset Call Timers - Samsung Reality™ / SCH-u370

Turn Airplane Mode On / Off - Samsung Reality™ / SCH-u370

View Call Timers - Samsung Reality™ / SCH-u370

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

Transfer Pictures or Videos - Basic Phones

Take and save a picture

Supported file types for Picture / Video Messaging

Camera Settings Support

Record and Send Video via Messaging - Samsung Reality™ / SCH-u370

Send Existing Video via Messaging - Samsung Reality™ / SCH-u370

Send an Existing Picture to Online Album - Samsung Reality™ / SCH-u370

Send an Existing Video to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Picture to Online Album - Samsung Reality™ / SCH-u370

Take and Send a Video to Online Album - Samsung Reality™ / SCH-u370

Computer/PC Connectivity

Windows® Device Manager Conflicts - Samsung Reality™ / SCH-u370

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Restore Contacts - Backup Assistant

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Import /Export Contacts from a Comma Sparated Values (*.csv) File - Entourage

Add a Contact - Samsung Reality™ / SCH-u370

Delete a Contact - Samsung Reality™ / SCH-u370

Edit a Contact - Samsung Reality™ / SCH-u370

Device ID & Info

View Phone Number - Samsung Reality™ / SCH-u370

Device Settings

Configure Company Name ID

Adjust Brightness Settings - Samsung Reality™ / SCH-u370

Adjust Display Settings - Samsung Reality™ / SCH-u370

Adjust Font Settings - Samsung Reality™ / SCH-u370

Answer Options - Samsung Reality™ / SCH-u370

Music Only Mode - Samsung Reality™ / SCH-u370

Restriction Settings - Samsung Reality™ / SCH-u370

Turn Airplane Mode On / Off - Samsung Reality™ / SCH-u370

Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)

Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)