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Samsung Reality
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Samsung Reality™ - Support Overview
Find device-specific support and online tools for your Samsung Reality .
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Activate and setup
Learn how to activate your Reality.
Popular topics
Learn how to transfer contacts and media.
Samsung info
View your User Guide (PDF)
Visit Samsung's support website
Troubleshoot Reality
This online tool will help you identify and resolve problems with your device.
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Apps & Widgets
Troubleshooting
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All topics
Call Forwarding
Caller ID
International
Media Center / Get it Now
Ringtones & Ringback Tones
Roaming
Voicemail
All Topics
Call Forwarding
Caller ID
International
Media Center / Get it Now
Ringtones & Ringback Tones
Roaming
Voicemail
Call Forwarding
Turn Call Forwarding Off from the Device
If you're not receiving calls, callers aren't getting through (e.g., fast busy signal, invalid number announcement, etc.) or they're getting an unknown party, view this.
My Verizon Website - Turn Call Forwarding On
This provides instructions for forwarding calls to another number via the My Verizon website.
Caller ID
Block Caller ID for an Outbound Call
Here's how to block your number from appearing on another device's Caller ID on a per-call basis.
Edit Share Name ID
Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.
My Verizon Website - Cancel Share Name ID
Here's how to remove Share Name ID from your account via the My Verizon website.
International
Place an International Call
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Media Center / Get it Now
Download Ringtones - Get It Now (Tunes & Tones)
Download Ringtones - Media Center Plaza
Download Ringtones - Get It Now (Shopping Cart)
Media Center FAQs
Learn about Media Center (formerly Get It Now), where you can get apps and games for basic phones, as well as Ringback Tones for any phone.
Download and Install Sony Music Box - Media Center
Search for Apps - Media Center
Ringtones & Ringback Tones
Download Ringtones - Media Center
This article refers to basic handsets only.
Assign Ringback Tones - My Verizon Website
Here's how to assign your Ringback Tones to a contact via the Media Store on the My Verizon website.
Add / Remove Ringback Tone Alerts
Purchase Ringback Tones - My Verizon Website
Here's how to purchase Ringback Tones for your device.
Delete a Ringback Tone - My Verizon Website
Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.
Download Ringtones - Get It Now
Purchasing Ringback Tones - Device
Here's how to buy Ringback Tones on a device.
Activate Ringback Tones
Ringback Tones - Adjust Caller Greeting Settings - My Verizon Website
Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.
Ringback Tones - Create / Delete a Playlist - My Verizon Website
Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.
Ringback Tones - Edit a Playlist - My Verizon Website
Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.
Re-Download Deleted Ringtones - Get It Now
Roaming
Update the 3G Preferred Roaming List (PRL)
Here's how to update the Preferred Roaming Lists for your 3G device (doesn't apply to 4G devices).
Voicemail
Reset Voicemail Password from Device
Here's how change or reset your Voicemail password from your phone.
Retrieve Voicemail Messages
Here's how to retrieve voicemail messages from your device or another phone.
Voicemail Options
Here's info on how to use your Voicemail service.
Turn Call Forwarding On from the Device
Retrieve Voicemail from Another Number or While Roaming
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