Select Your Device
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Nokia 2285
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LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

Rebates FAQs

General Information
  1. Mail-in rebates are offered to eligible customers purchasing and activating select devices. The rebate usually comes in the form of a Rebate Card.



  2. If the equipment you purchased is eligible for a rebate and you purchased it from a Verizon Wireless store:

    1. Go to the My Documents and Receipts page in My Verizon.
    2. Select the rebate form you wish to submit.

    Your rebate form will open (typically as a PDF*), so you can print it and fill it out.

    You can also get a rebate form:

    • From the store where you originally purchased the equipment.
    • On the receipt (if purchased from a Verizon Wireless store).
    • From the Rebate Center - Enter the required information to create and print a rebate form.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  3. Mail the following items and any other requested paperwork to the address on the rebate form.

    • For a Verizon Wireless store purchase, submit one (1) of the following:
      • Verizon Wireless Equipment Receipt indicating equipment price paid and model purchased
      • Verizon Wireless Mail-In Rebate Form indicating equipment price paid and model purchased
    • For a Verizon Wireless Authorized Retailer purchase, you'll need to provide a copy of your Customer Agreement or Verizon Wireless Small Business Receipt.

      Note: If you're unsure if your purchase was made at a Verizon Wireless store or a Verizon Wireless Authorized Retailer, you can find out by searching the list of Verizon Wireless store locations.

    • A copy of itemized sales receipt clearly indicating:
      • Store Name
      • Date of Sale
      • Device purchased (make and model)
    • The entire original Proof of Purchase (UPC / MEID / IMEI) bar code label (as seen in the example below).

      Sample UPC Image

    Notes:

    • Make copies of all documents for your records before mailing them in.

    • If possible, it's best to wait until you're sure you won't need to return the equipment before submitting your rebate form. If equipment is returned with the Proof of Purchase label removed from the box, the amount of the rebate will be deducted from the refund.


  4. You can check the status of your rebate by visiting our Rebate Center. Please wait up to 2 weeks from the date your submission was mailed for information to be available.



  5. Please use the Account Owner's name and the mobile number that's eligible for the rebate.



  6. Deadlines vary by offer. Please refer to the deadline information listed on your rebate form.



  7. Mailing addresses vary by offer. Please mail your rebate form and any other required documentation to the address specified on your rebate form.



  8. Once your rebate has been submitted and received, your original paperwork won't be returned to you. If any questions arise regarding your rebate submission or it gets lost in the mail, you'll need this information to have your rebate processed.



  9. No, each rebate submission should be mailed in its own, separate envelope. This will help ensure that each request is mailed to the correct address and processed properly.



  10. You should make a copy of the receipt for each rebate that you're requesting.

    For Authorized Retailer purchases, submit:

    • The first page of your Customer Agreement with purchase location and order information

    • The corresponding page of your Customer Agreement indicating the rebate-eligible mobile number and Device ID (MEID / IMEI)


  11. In order for your rebate request to be processed, we'll need the original white bar code label. This includes the Proof of Purchase (UPC) bar code and Device ID (MEID / IMEI) label from the outside of the manufacturer's box that your equipment came in.

    A photocopy of the bar code label won't be accepted. Please cut the entire bar code label from the manufacturer's box and send it along with the other necessary documents.



  12. The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (MEID / IMEI) and valid Proof of Purchase (UPC) bar code, must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.



  13. The Proof of Purchase (UPC) and Device ID (MEID / IMEI) label is required for a full equipment refund. If you're considering returning your new equipment, please wait until your return period is over and you've decided to keep your equipment before you send in your rebate request.

    Note: If equipment is returned and the Proof of Purchase (UPC) and Device ID label isn't on the box, the amount of the refund will be reduced by the amount of the rebate. Return policies may vary at Verizon Wireless Authorized Retailer locations.



  14. Unfortunately, you'll be ineligible for the rebate if the rebate period has expired.



  15. No, rebates can only be submitted by mail.



  16. No, the rebate forms are sent to a different address than your bill payment. To ensure you receive your rebate, please submit the proper materials to the address on the rebate form. Your bill payment should be sent to the address on your Verizon Wireless bill.



  17. Typically, your rebate will be mailed within 3 weeks after receiving your rebate submission, but may take up to 6 weeks.



  18. Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, your rebate will be mailed within 3 weeks of our receipt of your rebate submission.



  19. No. To obtain a replacement form, please go to one of the following:



  20. If you're an Account Owner or Account Manager, you can print a copy of receipts for equipment purchased from Verizon Wireless stores from the My Documents and Receipts page in My Verizon.

    If the receipt isn't available online, please contact the original place of purchase for a duplicate receipt.



  21. If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct dates by contacting the original place of purchase or visiting our Rebate Center.



  22. It means that all the requirements of the rebate weren't met. You'll receive a postcard in the mail outlining the unmet requirements. Please read the postcard carefully and return it along with the necessary items indicated. Make copies of all documents for your records.



  23. This means that all of the requirements of the offer weren't met. Please read the postcard carefully and return it along with the necessary items indicated to the specified address. Make copies of all documents for your records.



  24. No, you must submit the entire original bar code label from the outside panel of the box to qualify for the rebate.



  25. If you have additional questions about your rebate, you can contact our Rebate Customer Service.



Rebate Card
  1. Rebate Cards are prepaid debit cards. They're personalized and embossed with:

    • Your name
    • The dollar amount of the rebate
    • The card's expiration date

    Note: You can't use your Rebate Card after the expiration date.



  2. You can activate your Rebate Card by calling (866) 598-3499. Please be prepared to provide the:

    • 10-digit mobile number associated with the rebate
    • 16-digit number from the Rebate Card


  3. Yes, the Rebate Card is a prepaid debit card which can be used to pay your bill just like any other debit card.

    To pay your bill using the Rebate Card:

    • Online in My Verizon - Go to the My Bill page in My Verizon on your computer or mobile browser to pay your bill.
    • The My Verizon App - Pay your bill right from your phone anytime. The My Verizon app is available in the Google Play™ Store and Apple® App StoreSM.

      Note: Always select Credit when using your Rebate Card for bill payments or purchases.


  4. You can use your Rebate Card everywhere Visa® debit cards are accepted.

    Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.



  5. To report lost or stolen cards or to request a replacement, call (877) 899-8980.

    There's no fee for a replacement card, but you must meet the following requirements:

    • Have an unused balance on the account
    • Call prior to the expiration date of the original card


  6. You can check the balance of your Verizon Wireless Rebate Card online at out Rebate Center.

    You can also check the balance by calling (877) 899-8980 from any phone.



  7. Yes. To request a check in place of a Rebate Card:

    1. Go to our Rebate Center.

    2. Click Rebate Card Account.

    3. Click Register your card now.

    4. Click Access $ Tab.

    5. Click Get Your Rebate Funds Via Check.

    6. Confirm your address.

    7. Click Send Check.


  8. You can contact Citibank directly at (877) 899-8980.



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